The Ramada by Wyndham Watertown Thousand Islands receives positive feedback in several key categories from guests. The hotel’s location is frequently highlighted as a major advantage. Its proximity to Interstate 81, restaurants, supermarkets and shopping spots like the Salmon Run Mall makes it a convenient choice for travelers. It serves as an excellent base for exploring the Thousand Islands and surrounding areas. Guests appreciate the ample and accessible parking, the clean and quiet environment and the friendly staff, which collectively contribute to a pleasant stay.
Breakfast at the hotel is a notable highlight, often described as generous and delicious with a varied selection that includes hot and cold options. The breakfast room's brightness and the quality of the coffee enhance the overall experience. Feedback on breakfast is overwhelmingly positive with many guests finding good value for money.
While the on-site dining options are inconsistent, the presence of a lively bar adds a pleasant element to the experience. Guests often find nearby restaurants convenient for their dining needs, despite occasional disappointment when the in-house restaurant is closed.
Rooms receive mixed reviews. Cleanliness and spaciousness are praised with many finding the rooms tidy and comfortable. However, some guests note that the decor and furnishings are outdated and there are occasional issues with lighting, air conditioning and room odors. Despite these drawbacks, the friendly and attentive staff add value to the overall experience.
Cleanliness throughout the hotel is generally commended. Rooms, bathrooms and common areas are commonly described as well-maintained, although the decor and facilities appear dated. The staff helps maintain a pleasant atmosphere through their professionalism and helpfulness, significantly enhancing guest satisfaction.
The pool area receives praise for cleanliness and convenience, though some improvements could be made to furniture and access. The parking is generally ample and convenient for a variety of vehicles, contributing positively to the overall guest experience.
In terms of bedding, most guests find the beds comfortable and conducive to a good night’s sleep, though there are reports of some mattresses being less than ideal. The hotel generally offers good value for its price, particularly for business travelers and those needing close proximity to shopping and business areas.
Overall, the Ramada by Wyndham Watertown Thousand Islands delivers on several fronts, particularly in location, breakfast and service, although there are areas where updates and enhancements could significantly improve the guest experience.
Bonnie Castle Resort & Marina offers a blend of attractive features and areas for improvement, creating a mixed but generally favorable guest experience. The resort's location in Alexandria Bay is frequently praised, providing stunning river views, particularly of Boldt Castle, along with mesmerizing sunsets. This waterfront positioning offers easy access to local attractions, restaurants and bars, making it convenient for visitors. The scenic beauty and easy access to various activities contribute significantly to guest satisfaction.
Guest reviews highlight the resort's friendly and helpful staff, who consistently ensure a welcoming and accommodating environment. The front desk and marina staff receive particular commendation for their courteous and efficient service. Many guests also appreciate the resort's serene and picturesque atmosphere, as well as the cleanliness of some rooms and common areas.
However, the breakfast offerings at Bonnie Castle Resort & Marina receive mixed feedback. While guests appreciate the selection of cold breakfast items and the quality of brunch, many mention the absence of hot breakfast options and the lack of an included breakfast as areas needing improvement. The restaurant, although praised for its quality, is sometimes understaffed, resulting in limited menu availability.
The rooms at the resort present a varied experience. While guests enjoy the comfortable beds, clean towels and recent updates in some rooms, many note that the accommodations are dated and in need of refurbishment. Issues such as loud air conditioning, dampness and deteriorating bathrooms are common concerns. Despite these drawbacks, room cleanliness and features like waterfront views and jacuzzi tubs are positively highlighted.
Cleanliness throughout the property is another area where guest experiences differ. Some visitors find their rooms clean and well-maintained with comfortable beds and readily available hot water. Nevertheless, numerous reviews mention problems such as dirty rooms, moldy carpets, bugs and neglected public areas, indicating a need for better housekeeping and maintenance practices.
The resort's pools, both indoor and outdoor, receive generally positive remarks. Guests appreciate the cleanliness and pleasant ambiance of these facilities, although some find the outdoor pool location inconvenient and suggest extending pool hours. The comfortable and relaxing in-room jacuzzis also add to the positive experience for many guests, although maintenance and cleanliness issues are occasionally reported.
Overall, while Bonnie Castle Resort & Marina shines with its prime location, scenic beauty and friendly staff, it faces challenges related to outdated facilities, cleanliness and some service aspects. With attention to these areas, the resort has the potential to enhance the overall guest experience significantly.