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Summary of reviewsAddress Hotel Casablanca boasts an exceptional location in the heart of the city's vibrant downtown, placing guests within easy walking distance of many of Casablanca's main attractions, shopping centers and restaurants. The hotel's proximity to local services, landmarks and amenities enhances convenience for travelers. Many guests praise the cleanliness and comfort of the rooms, which are often described as spacious, well-maintained and equipped with modern, elegant furnishings. The presence of a kitchenette in some larger suites adds to the convenience, especially for longer stays.
Despite the generally positive feedback on the location and rooms, some guests have reported issues such as poorly finished showers, old bathrooms and noise from the street. Room amenities like microwaves and kettles are appreciated, although the lack of essential items like towels and toiletries has been noted.
The breakfast experience at the hotel elicits mixed reactions. While some guests enjoy the options available, others find the quality and variety lacking. Breakfast is typically plated rather than buffet-style, leading to complaints about limited and repetitive items. The friendliness of the breakfast staff, particularly Moustapha, receives commendation despite organizational and service delays during breakfast.
On the other hand, dinner service at the hotel's restaurant is well-received with guests appreciating the friendly and helpful staff as well as the delicious food offered at reasonable prices. However, the absence of shower gel, shampoo and extended amenities is a recurring point of dissatisfaction.
Cleanliness is consistently highlighted as a strong point for the hotel with many guests praising the clean, well-organized rooms and overall hygiene standards. Some occasional lapses such as dirty microwaves and stained towels have been reported, but these are relatively rare.
Staff at Address Hotel Casablanca receive high praise for their friendliness, attentiveness and professionalism. Guests frequently commend individuals at the reception like Abderrazak, Jihan, Fatima Zahra and Ayoub for their exceptional service, describing the staff as welcoming, efficient and multilingual, which helps eliminate language barriers for international visitors. The valet and cleaning staff are also recognized for their polite and proactive service.
The hotel's WiFi experience is mostly positive with many guests appreciating the high-speed connection that supports activities like streaming. However, some reports of slow speeds or weak connections in certain areas occasionally mar the experience.
Address Hotel Casablanca is also deemed suitable for families with spacious family rooms and a welcoming environment. Practical issues like the readiness of children's beds and noise from the street may affect some families, but the overall family-friendly atmosphere is commendable.
The quality of the beds is frequently praised with guests noting their comfort and size. Some mixed reviews mention uncomfortable or worn-out mattresses, but the majority consensus highlights the beds as a key feature contributing to a restful stay.
Finally, while the hotel is rated as a four-star establishment, some guests feel it does not consistently meet the expected standards, particularly in terms of cleanliness and breakfast service. Despite these inconsistencies, the hotel has potential and offers many positive qualities that make it a favored choice for many visitors to Casablanca. Show more
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Hotel with Free Wi-Fi
Address Hotel provides free and reliable Wi-Fi, ensuring guests stay connected during their visit. Its central location and standard amenities support both business and leisure travelers.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Small Hotel
4-Star Hotel
Room Types
Junior Suite with TerraceThis suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The well-fitted kitchenette features a refrigerator, kitchenware, a microwave and a tea and coffee maker. This air-conditioned suite includes a dining area, a flat-screen TV with cable channels soundproof walls and a terrace. The unit offers 2 beds.
Deluxe Double or Twin RoomFeaturing free toiletries, this twin/double room includes a private bathroom with a shower. Guests can make meals in the kitchenette that features a refrigerator, kitchenware and a microwave. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a dining area as well as city views.
Presidential SuiteThis spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The fully equipped kitchenette features a refrigerator, kitchenware and a microwave. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Superior Queen RoomProviding free toiletries, this double room includes a private bathroom with a shower. The well-equipped kitchenette features a refrigerator, kitchenware and a microwave. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a dining area as well as city views.
Guest Reviews
Location
Address Hotel Casablanca boasts an exceptional location, placing guests right in the heart of the city's vibrant downtown area. The hotel is strategically positioned on Zerktouni Boulevard, providing easy access to numerous attractions, shopping centers, restaurants and supermarkets. Many guests have praised its central position, stating that all main sites, including the mosque, medina and waterfront, are within walking distance. Despite occasional noise due to its bustling setting, the hotel's proximity to everything — from local services to the city's landmarks — adds significant convenience for travelers. The staff's friendliness and the overall cleanliness of the establishment further enhance the experience, making it a preferred choice for those visiting Casablanca.
Breakfast
The breakfast experience at the Address Hotel Casablanca evokes mixed reactions from its guests. While some guests find the breakfast good with mentions of delicious options like freshly squeezed orange juice, omelettes and Moroccan tea, many others express dissatisfaction with its overall quality and variety. Several guests point out that the breakfast is not served buffet-style, but rather as a plated option with limited and repetitive items. This lack of variety is a recurrent theme with some stating the same items are served every day.
Poor organization and slow service at breakfast also contribute to negative experiences. Guests highlight delays, minimal choices and subpar offerings such as industrial pastries and basic sandwiches. There are reports of some guests having to go to another building to have their breakfast, which further detracts from the overall convenience and enjoyment.
On a positive note, certain guests commend the friendliness of the breakfast staff, particularly mentioning individuals like Moustapha. Despite these friendly interactions, many feel that the breakfast could be significantly improved, noting that it does not meet the expectations for a 4-star hotel.
Dinner
The Address Hotel Casablanca has received commendations for its exceptional restaurant service, especially during dinner. Guests appreciated the friendly and helpful nature of the waiters, highlighting the excellent service they received. The food at the hotel is described as delicious and satisfying with guests expressing satisfaction with both the quality and price of the dinner offerings. Despite the positive feedback on dinner, it’s worth noting that the hotel does not provide shower gel, shampoo or other amenities in the bathroom and some guests wished the hotel offered more than just breakfast. Additionally, there are no attractive long-stay offers available. Overall, the hotel performs well in terms of its dinner service and customer care, but could improve on the availability of amenities and meal options beyond breakfast.
Rooms
Located in the vibrant heart of Casablanca, Address Hotel offers a variety of comfortable room options that have garnered mostly positive feedback from guests. The rooms are consistently noted for their cleanliness organization and spaciousness, making them a favorite among visitors. Many appreciate the modern and elegant furnishings with some of the larger suites featuring corner kitchenettes, adding a touch of convenience for longer stays.
Guests frequently highlight the rooms' spacious nature, which provides ample comfort. The beds are large and comfortable, ensuring a good night's sleep. Some guests even praised the luxurious yet humble ambiance of the rooms with top-notch amenities and stylish interiors contributing to a pleasant and cozy environment.
However, not all feedback is glowing. Some guests experienced issues such as poorly finished showers, old bathrooms and a lack of essential items like towels and toiletries. Soundproofing seems to be another area of concern with certain rooms being quite noisy, especially those facing the street. Issues with air conditioning and blocked drains were also pointed out by a few visitors.
Despite these drawbacks, the majority of guests found the rooms to be well-maintained, clean and equipped with useful features like microwaves, kettles and in some cases, a kitchenette. The impeccable cleanliness and regular cleaning service impressed many, contributing to the overall positive experience.
In summary, Address Hotel Casablanca shines with its clean, spacious and well-furnished rooms, though attention to certain maintenance and service issues could significantly enhance guests' stays.
Beds
Address Hotel Casablanca garners high praise for its bed quality with numerous guests lauding the comfort and size of the beds. Many found the beds to be extremely comfortable, mentioning them to be large, comfy and even incomparable. The bedding also received positive feedback with guests describing it as perfect, superior and very comfortable. The mattresses stood out for their thickness and softness, providing an excellent sleeping experience.
However, there are a few mixed reviews mentioning uncomfortable beds and worn-out mattresses. Some guests experienced beds that were too hard or needed replacement, which detracted from their overall comfort. Despite these occasional critiques, the majority consensus highlights the beds as a key feature of the hotel's appeal, contributing significantly to a restful stay. The general cleanliness of the rooms and the clean bed linen also enhance the positive sleeping experience at Address Hotel Casablanca.
Cleanliness
Address Hotel Casablanca has consistently received positive feedback regarding its cleanliness, often highlighted as a key attribute across various guest reviews. The majority of guests praised the rooms for being clean, spacious and well-organized. Many reviews specifically noted the impeccable and spotlessly clean conditions of the rooms, facilities and overall establishment.
Guests frequently mentioned the hotel's remarkable cleanliness and pointed out the thoroughly cleaned and sanitized rooms, making it evident that hygiene standards are a top priority. Several reviews also appreciated the modern and well-equipped rooms, complementing the cleanliness of the bedding, laundry and curtains.
However, a few reviews did point to occasional lapses in the cleaning standards, mentioning issues like dirty microwaves, stained towels and unclean room tiles. Instances of not properly cleaned rooms and bathrooms, as well as some reports of old carpets and general low levels of cleanliness, were noted. Despite these isolated concerns, the overwhelming sentiment remained positive about housekeeping and maintenance efforts.
Many visitors also found the hotel to be very clean with pleasant and helpful staff further enhancing the experience. The combination of cleanliness and a convenient location close to the city center made Address Hotel Casablanca a favored choice among travelers, solidifying its reputation for providing a comfortable and hygienic stay.
Staff
The staff at Address Hotel Casablanca consistently receive high praise for their friendliness, attentiveness and professionalism. Guests frequently describe the reception team as welcoming and efficient with a special mention to individuals such as Abderrazak, Jihan, Fatima Zahra and Ayoub for their exceptional service. The staff is noted for their kindness, always greeting guests with smiles and making them feel at home. Many reviewers highlight the team's willingness to help, their courteous demeanor and their ability to communicate effectively in various languages, eliminating language barriers for international visitors. Additionally, the valet and cleaning staff also receive commendations for their proactive and polite service. Despite a few negative remarks, the overwhelmingly positive feedback underscores the staff's role in creating a pleasant and memorable stay for hotel guests.
Wi-Fi
The Address Hotel Casablanca offers a range of experiences when it comes to WiFi connectivity. Guests have noted that the WiFi is generally good with some praising the high-speed and very good connection available throughout the premises. Many have found the WiFi to be perfect in their rooms, emphasizing a strong and active internet presence that supports activities such as streaming on plasma TVs equipped with Netflix. However, there are mixed reviews with some guests reporting slow speeds or non-existent connections in certain areas. Despite these occasional issues, the overall sentiment leans towards a positive experience for those relying on internet connectivity during their stay.
Family
Address Hotel Casablanca offers a welcoming environment for families, making it a good choice for those traveling with children. The availability of family rooms and suites provides adequate space for larger groups. Many reviews highlight the hotel's suitability for families, describing it as family-friendly and perfect for a family stay. However, some practical issues have been mentioned, such as the readiness of children's beds and the adequacy of twin bed sizes. Additionally, noise from the street may be a concern for families with young children who need quiet to sleep. While the glass bathrooms might not be ideal for a family setting, the overall family-oriented atmosphere is commendable.
4 Star
Address Hotel Casablanca has received a mix of feedback regarding its four-star rating, facilities and services. While some guests have praised the room quality, describing them as good and superb for a four-star hotel, others find significant discrepancies between the advertised rating and their experience. Notable issues include a lack of breakfast service, problems with cleanliness and subpar staff reception. Contrary to the hotel's four-star claim, several guests felt the actual standard was closer to one or two stars, citing discomfort and maintenance issues.
However, there are positive mentions highlighting the hotel's standalone four-star units with kitchenettes and some guests noted quality service and very good facilities. Despite these positive remarks, the overall consensus seems to reflect that the hotel does not consistently meet European four-star standards. Connectivity issues, such as slow Wi-Fi, were also noted as areas for improvement. Ultimately, while the hotel has potential, it may not fully align with typical four-star expectations.
No, Address Hotel Casablanca doesn't have any pool.
No, a spa isn't available at Address Hotel Casablanca.
No, Address Hotel Casablanca doesn't allow dogs.
No, parking facilities aren't available at Address Hotel Casablanca.