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Summary of reviewsBest Western Plus Casablanca City Center stands out for its exceptional location in the heart of Casablanca, making it an ideal choice for travelers eager to explore the city's attractions, restaurants and cafes. The hotel's proximity to public transport, the safe, clean environment and its setting in a bustling business district all contribute to a highly convenient experience for both leisure and business visitors.
Guests frequently highlight the hotel's rooms for their spaciousness, cleanliness and modern decor. Many rooms offer added luxuries such as balconies, jacuzzis and garden views, enhancing the overall comfort. Despite sporadic mentions of noise and some rooms needing upgrades, the general sentiment is positive with cozy and well-lit spaces providing a perfect retreat after a day in the city.
Cleanliness is a significant strong point with reviews consistently praising the spotless and well-maintained state of both rooms and common areas. The hotel appears to invest in regular upkeep and renovations, ensuring a contemporary and comfortable ambiance for its guests.
The staff at Best Western Plus Casablanca City Center are often commended for their friendliness and professionalism. Numerous mentions of specific employees by name suggest a deeply personal and attentive level of service, contributing substantially to positive guest experiences. The team, particularly individuals at the reception and buffet, are noted for their courteous, respectful and helpful nature.
WiFi service at the hotel meets the expectations of most guests, who describe it as reliable and fast, suitable for both work and leisure use. Beds receive similar praise with comfort being a recurring theme in guest reviews. High-quality bedding and a choice of pillows cater to varying preferences, guaranteeing a restful night's sleep for most visitors.
The dining experience, particularly breakfast and dinner, receives mixed reviews. While some guests appreciate the tasty and sufficient variety at breakfast and the quality of food served during dinner, others note areas for improvement. Criticisms focus on the limited menu choices, stale items and an overall lack of variety. Thus, while decent for some, others might prefer exploring local dining options for more value and diversity.
The hotel offers a dependable choice for business travelers, being strategically located in the business district and equipped with the necessary amenities for professional stays. While a few guests suggest that some aspects align more closely with a three-star rating, the overall perception remains that it provides a safe, clean and comfortable environment that fulfills the needs of its varied clientele. Show more
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Business Hotel
This hotel provides essential business amenities and a convenient location. It is a reliable choice for travelers seeking a comfortable and efficient stay.
Hotel with Parking
Best Western Plus Casablanca City Center features parking. Its central location offers convenient access to key city areas. The parking is well-lit and safe.
Accessible Hotel
This hotel appears in lists of top hotels in the Maarif area in the context of searches for accessible accommodations.
4-Star Hotel
Located in the heart of Maarif, this 4-star hotel offers a prime location for shopping and dining. It provides comfortable accommodations and essential amenities for a pleasant stay.
Hotel for Honeymoon
Romantic Hotel
Room Types
King Suite with Sofa Bed - Non-SmokingThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a balcony with city views, this suite also provides a minibar and a flat-screen TV with satellite channels. The unit offers 2 beds.
Comfort King Room This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.
Standard King RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.
Standard Twin RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 2 beds.
Guest Reviews
8.8
Excellent
Location
The Best Western Plus Casablanca City Center receives high praise for its exceptional location. Nestled in the heart of Casablanca, the hotel offers unparalleled convenience for exploring the city. Guests appreciate its proximity to the city center, making it easy to walk to numerous attractions, bustling restaurants and cozy cafes. The hotel is situated in a clean and safe area, ensuring a comfortable stay for all visitors. It's especially noted for its accessibility with nearby tram and bus stops providing direct connections to major destinations like the Hassan II Mosque and the train station.
The hotel's setting in the business district is also highlighted as a major plus, making it an ideal choice for business travelers. In addition, amenities such as supermarkets, pharmacies and ATMs are readily available in the vicinity. Guests can also enjoy the vibrant atmosphere of the Maarif neighborhood and the green spaces of Arab League Park and Mohammed V Square.
Overall, the combination of a central, well-connected location and a safe, clean environment makes the Best Western Plus Casablanca City Center a top choice for travelers looking to experience the best of Casablanca.
Breakfast
The breakfast experience at Best Western Plus Casablanca City Center receives mixed reviews from guests. On the positive side, many find the breakfast to be good, tasty and sufficient with a decent variety of options. Fresh breads, jams, boiled eggs, coffee, tea and fruit juice are appreciated and the friendly staff enhances the dining experience. Some guests highlight the fresh beet and cucumber juices and the hearty, generous buffet as particular standouts.
However, there's a notable undercurrent of dissatisfaction among other guests. Complaints include a lack of variety, poor quality and non-fresh products like stale pastries and artificial orange juice. The breakfast buffet often runs out of items such as scrambled eggs before closing time and some guests find the menu to be overly minimalist and not worth the cost. Specific criticisms point to a limited selection of hot food and cereals with some feeling the offerings are not up to a 4-star standard.
Overall, while some guests are satisfied with their breakfast, suggesting it as decent and adequate, others recommend exploring nearby restaurants for better value and quality. The breakfast service experience could be improved to cater to a more diverse range of preferences and expectations.
Dinner
The dinner experience at Best Western Plus Casablanca City Center has received a mixed range of reviews. Many guests have found the dining experience at the hotel's restaurant to be pleasant, highlighting the delicious dishes and the variety available in the dinner menu and buffet. Positive feedback includes praise for the quality of food served via room service and the aesthetically pleasing setting of the restaurant in the beautifully located hotel.
However, there have been several critical remarks regarding the restaurant's dinner offerings. Some guests felt that the food quality was subpar and that the menu lacked sufficient choices. Feedback pointed out the limited variety of dishes and described the restaurant as overpriced. Others mentioned that the dinner options were only simple meals with no extensive selections. Additionally, the absence of a fast food service nearby and no open bar adds to the constraints faced by diners. While the dining experience has its bright spots, there appears to be room for improvement in terms of food variety and pricing.
Rooms
The rooms at Best Western Plus Casablanca City Center are noted for their spaciousness, often described as large and comfortable. Many rooms have a modern feel and come with updated furnishings and decor. Cleanliness is a recurring theme with guests frequently mentioning the rooms being spotless and well-maintained. Some rooms have a balcony, adding an extra touch of allure and a few even feature a jacuzzi or garden views, contributing to a more luxurious experience.
Comfort is consistently highlighted with rooms equipped with king-size beds and good air conditioning. Many guests appreciate the clean, modern bathrooms, even though a few mention that some are on the smaller side. The rooms are also often described as cozy and well-lit, perfect for relaxation after a day exploring Casablanca.
However, it's worth noting some concerns raised by guests. A few rooms are reported to be outdated and in need of upgrades and there are occasional mentions of rooms smelling of cigarettes or being on the smaller side. Noise can be an issue in some rooms with street sounds and hallway noise being audible due to insufficient noise cancellation.
Overall, the mix of comfort, cleanliness and spaciousness of the rooms at Best Western Plus Casablanca City Center makes for a satisfying stay for most guests, despite a few minor drawbacks.
Beds
The beds at Best Western Plus Casablanca City Center have received numerous compliments from guests. The general consensus is that the beds are comfortable with many reviewers specifically mentioning how very comfortable and super comfy they found them. Beds are often highlighted as clean with high-quality bedding, including clean bed linen and soft pillows. It's noted that two different types of pillows are provided, catering to various sleeping preferences. Most guests find the mattresses comfortable and appreciate the excellent bedding. Despite a few mentions of beds being too hard or uncomfortable, the overall feedback leans heavily towards positive experiences, emphasizing the comfort and cleanliness synonymous with a pleasant stay.
Cleanliness
'Best Western Plus Casablanca City Center' consistently receives praise for its exceptional cleanliness. Guests frequently highlight the clean and comfortable rooms, noting that everything is well-maintained and spotless. Many reviews mention that the hotel is clean inside and out with rooms and bathrooms that are especially tidy and organized. The hotel is also described as having undergone beautiful renovations, resulting in modern and spacious accommodations that enhance the overall cleanliness and comfort for guests. Regular housekeeping ensures that rooms are cleaned daily. Overall, the immaculate condition of the hotel and its rooms makes it a reliable choice for travelers prioritizing cleanliness and comfort.
Staff
The reviews for 'Best Western Plus Casablanca City Center' consistently highlight the staff's friendliness and helpfulness. Guests frequently mentioned the welcoming and professional demeanor of the employees. Words like courteous, attentive, kind and efficient often came up, painting a picture of a team that is both warm and competent. Special mentions were given to specific personnel at the reception, such as Nada, Kouthar, Asia and Mr. Mohammed, for their exceptional service. The receptionists, including Mohammed and Nada, were described as classy and professional, adding a personal touch to the guest experience.
The overall staff responsiveness and attentiveness stood out with many guests appreciating the extra effort the team put into making their stay comfortable. The front desk staff and even employees at the buffet, like Shouki, garnered praise for their respectfulness and top-notch service. While there were a few mentions of unhelpful or disengaged staff, these instances were relatively rare in comparison to the overwhelmingly positive feedback.
Overall, the hotel's staff at Best Western Plus Casablanca City Center is characterized by their professionalism, warmth and eagerness to assist, making a significant contribution to the positive experiences of hotel guests.
Wi-Fi
Guests have generally positive experiences with the WiFi at Best Western Plus Casablanca City Center. The internet is described as good, fast and sufficient for work purposes. Several reviewers specifically note that the WiFi was great or excellent, emphasizing its reliability. Overall, it seems that the hotel provides a solid internet connection that meets the expectations of travelers, whether they are working or simply browsing.
4 Star
The Best Western Plus Casablanca City Center offers a reliable and safe stay with cleanliness and safety meeting high standards, including round-the-clock security from the doorman and front desk staff. Located conveniently next to the tramway, it provides easy access to the city. The hotel presents itself as a standard comfort option, typical for a four-star establishment, though some guests feel it aligns more closely with a three-star rating, particularly regarding room size and quality. The breakfast and facilities are considered common for a four-star hotel with offerings satisfactory yet not exceptionally outstanding. Overall, it is a dependable choice for those prioritizing location and safety.
Business
Best Western Plus Casablanca City Center is a prime choice for business travelers visiting Casablanca. Strategically located in the business district and in close proximity to key meeting venues, it caters specifically to the needs of professionals. Guests consistently highlight its excellent location within the business center, making it a convenient option for those on professional trips. The hotel is well-regarded for its professional atmosphere and well-maintained facilities, contributing to its reputation as a favorable destination for business stays. While some reviews note that certain services and equipment could be improved, the overall quality remains suitable for business travel.
No, Best Western Plus Casablanca City Center doesn't have any pool.
No, a spa isn't available at Best Western Plus Casablanca City Center.
No, Best Western Plus Casablanca City Center doesn't allow dogs.
Yes, parking facilities are available at Best Western Plus Casablanca City Center.
No, Best Western Plus Casablanca City Center doesn't have a gym.