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Summary of reviewsHilton Garden Inn Casablanca Sud is a strategically positioned hotel that caters to both business travelers and transient guests due to its proximity to the airport and major highways. The location offers calm and quiet, away from the city's congestion, although it lacks convenient public transport options and is situated in a developing neighborhood. A vehicle is suggested for guests looking to explore downtown Casablanca, about a 20-25 minute drive away.
The hotel's breakfast receives overall positive feedback, lauded for its variety and quality. Guests frequently mention the diverse selection that includes Moroccan and international options, live cooking stations and freshly squeezed orange juice. Nonetheless, some guests consider the breakfast overpriced and occasionally unvaried or lacking in freshness.
Dining experiences at the hotel are mixed. The on-site restaurant and a nearby alternative are praised for their delicious traditional and Moroccan dishes. However, some guests find the food quality inconsistent and suggest menu improvements, especially for children and specific dietary needs. The service quality also varies with some guests experiencing slow or unfriendly service.
Guest rooms at Hilton Garden Inn Casablanca Sud are generally praised for their cleanliness, modern amenities and spaciousness. Positive reviews highlight the tasteful decor, luxurious bathrooms and practical features like USB ports. Some issues noted include insufficient shower pressure and the absence of windows or balconies. Occasional housekeeping lapses were also mentioned.
Cleanliness stands out as a strong point for the hotel. Guests frequently commend the immaculate condition of both the rooms and common areas, attributing it to the diligent efforts of the cleaning staff. Minor cleanliness issues concerning the pool area and dining spaces were infrequently mentioned but did not significantly affect the overall positive sentiment.
Staff performance receives high marks for professionalism and friendliness, particularly at the reception and during breakfast service. Named employees often earn praise for their outstanding service. However, a few guests report isolated incidents of unfriendliness or inefficiency, especially at the reception desk.
The hotel's wifi service garners mixed reviews, being described as stable and fast by some, but insufficient and slow during peak times by others. Generally, guests find the gym well-equipped and accessible around the clock, although a wider variety of equipment is desired by some.
Reviews of the pool are varied with guests appreciating its beautiful views and well-maintained appearance. However, concerns about cleanliness, size and availability are raised by others. The secure and monitored parking facilities are another appreciated feature, although the design of the underground parking could be improved and valet services are absent.
Families find the hotel accommodating with many praising the connecting rooms and the overall comfort of family rooms. Some logistical challenges, such as the availability of cribs and beds, are occasionally mentioned, but the staff's exceptional service often compensates for these issues.
In summary, Hilton Garden Inn Casablanca Sud offers clean and comfortable accommodations with high standards of service, making it a reliable choice for travelers prioritizing airport proximity and a peaceful stay. Regular praise is given for the breakfast and staff, though areas like dining service and wifi performance have room for improvement. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This property holds multiple ISO certifications, including ISO 14001:2015 for Environmental management and ISO 50001:2018 for Energy management. It is also part of Hilton's broader sustainability goals which include reducing environmental footprint and waste initiatives.
Family Friendly Hotel
Hilton Garden Inn Casablanca Sud is known for its family-friendly services and ambiance. It offers rooms with connecting doors, which are perfect for families wanting to stay close together.
Hotel with Swimming Pool
This hotel features an outdoor swimming pool and modern accommodations. The overall experience is enhanced by the quality of service and the availability of amenities.
Outdoor Pool
Hotel with Free Wi-Fi
The Hilton Garden Inn Casablanca Sud offers stable and fast Wi-Fi. Guests have praised the Wi-Fi for its good performance in some instances, making it suitable for various online activities.
Hotel with Parking
Hilton Garden Inn Casablanca Sud includes parking. This hotel offers modern amenities and is situated in a convenient location. Parking is available and free for guests.
Accessible Hotel
This hotel is wheelchair accessible and offers disability-friendly rooms, including a specific 'King Room - Mobility Accessible' type.
Hotel with Gym
Hilton Garden Inn Casablanca Sud offers a fitness center with essential equipment. It is suitable for a quick workout during your stay.
4-Star Hotel
The hotel provides comfortable accommodations and a range of amenities. Its location in the Ain Chock area offers a quieter environment while still providing easy access to the city.
Hotel with Outdoor Pool
This hotel features an outdoor swimming pool and a fitness center. The pool area is stylish and well-maintained, offering a nice place to relax, with beautiful views.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Room Types
King RoomThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
King Room with ViewThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. This double room offers a safe deposit box, a flat-screen TV and pool views. The unit has 1 bed.
King Room - Mobility Accessible The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Family Connecting RoomsThe spacious family room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 3 beds.
One-Bedroom King SuiteFeaturing free toiletries, this suite includes a private bathroom with a shower, a bidet and a hairdryer. The suite features air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV. The unit has 2 beds.
King Room with SofaThe triple room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. This triple room features a safe deposit box, a sofa and a flat-screen TV. The unit offers 1 bed.
Twin RoomThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Twin Room with ViewThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.
Guest Reviews
Location
Hilton Garden Inn Casablanca Sud presents a convenient option for travelers looking to stay close to the airport and major roads. This well-located hotel provides easy access via highways, making it an ideal choice for those with professional engagements in the industrial areas or nearby events. Despite being outside the hustle and bustle of the city center, it offers a peaceful and quiet environment.
The hotel's proximity to the airport makes it suitable for short stays or transits and the presence of essential facilities like a nearby station with a supermarket and popular eateries adds convenience. However, the location is somewhat remote and guests should be prepared for limited access to local services, shops and attractions. A vehicle is recommended to navigate the 20-25 minute drive to downtown Casablanca.
Although the hotel is not well-served by public transportation and taxis, it remains an excellent choice for those who prefer a quieter stay away from the city's chaotic traffic. The immediate vicinity is still developing and the hotel is surrounded by construction sites and gas stations, which might affect the view and the overall experience.
Overall, Hilton Garden Inn Casablanca Sud offers clean, comfortable accommodations with friendly staff and good breakfast options, perfect for travelers who prioritize proximity to the airport and a quieter stay outside the city center.
Breakfast
At the Hilton Garden Inn Casablanca Sud, breakfast reviews present a mix of experiences but lean towards the positive. Guests often describe the breakfast as excellent with words like superb, fantastic and delicious frequently used to highlight the quality. Many note the wide and varied selection offered, including hearty, Moroccan and international options, which cater to diverse tastes. The live cooking stations and the inclusion of freshly squeezed orange juice are particularly appreciated.
The breakfast room is described as pleasant and the cheerful and top-notch staff add to the positive dining experience. Despite the high praise, there are some criticisms. Several guests felt that the breakfast was overpriced, not worth the cost and occasionally unvaried or poor in quality with specific mentions of dry msemen and ham. Some felt that it could benefit from more variety and fresh products. Issues such as the lack of inclusion in the room rate, cold and dry foods and unorganized service also detracted from some guests' satisfaction.
On the whole, the breakfast at Hilton Garden Inn Casablanca Sud is largely well-received, offering a rich and extensive buffet that leaves many guests satisfied, though there is room for improvement in consistency and value for money.
Dinner
The dining experience at Hilton Garden Inn Casablanca Sud garnered mixed reviews from guests. Many appreciated the excellent and amazing food at both the hotel restaurant and the one nearby, highlighting delicious traditional dishes, stellar Moroccan options and a wide choice of meals. The nearby restaurant particularly received high praise for its culinary offerings.
However, several diners found the food quality inconsistent with some saying it did not meet expected Hilton standards and others describing the food as just okay or not special. Guests suggested improvements to the menu and noted the limited options available, especially for children and vegetarians/vegans.
Service quality also varied. While some reviews mentioned polite and optimal service, others cited slow and unfriendly staff, recounting negative experiences with restaurant employees. Specific issues included slow service, meal orders taking a long time and misunderstandings with hotel staff.
Despite these challenges, positive remarks about the pleasant atmosphere and the beautiful restaurant setting were shared. The breakfast received particular praise, described as amazing and delicious. Overall, while the dining options had their highlights, they also left room for improvement in terms of service efficiency and menu diversity.
Rooms
Hilton Garden Inn Casablanca Sud generally receives favorable reviews for its rooms, which are praised for their cleanliness, modern amenities and spaciousness. Guests frequently commend the hotel for its large, well-equipped and comfortable rooms, noting the presence of useful features like USB ports and luxurious bathrooms. Many appreciate the tasteful decor and impeccable condition of the rooms, suggesting they meet the standards of high-end European hotels.
However, there are some recurring issues. Some guests report that the showers are not very powerful and there have been mentions of broken shower heads. The absence of windows or balconies in the rooms is a notable drawback with some rooms lacking proper ventilation. Additionally, housekeeping seems to be inconsistent with some guests mentioning that their rooms were not cleaned by 2 pm or that room cleaning was missed on subsequent days.
Family rooms and suites are highlighted as very spacious and comfortable, but some guests have experienced issues with room configurations and reservations, such as beds not being sufficient for the number of occupants. Despite these occasional hiccups, the overall sentiment is that Hilton Garden Inn Casablanca Sud offers clean, modern and comfortable accommodations suitable for both short and extended stays.
Beds
The beds at the Hilton Garden Inn Casablanca Sud have received numerous positive accolades from guests. Highlights from the reviews emphasize the comfort and quality of the bedding with frequent mentions of the beds being very comfortable, soft and of high quality. Guests appreciate the comfortable king-size beds and the overall comfort of the sleeping arrangements provided. The rooms are noted for their correct and comfortable bed setups, contributing to a restful night's sleep. The beds are new, modern and of high quality, ensuring guests experience ultimate comfort. Additionally, the hotel has been commended for maintaining comfortable family rooms and ensuring that beds are made, even in the late afternoon, enhancing the overall guest experience.
Cleanliness
Hilton Garden Inn Casablanca Sud receives high praise for its exceptional cleanliness standards. Many guests highlight the hotel as extremely clean with spotless and well-maintained facilities. The rooms are often described as very clean, tidy and comfortable, contributing to a pleasant stay. The new hotel features modern decor and top-notch amenities that are well-kept by the diligent cleaning staff, notably Hicham, Khadija and Samia, who consistently deliver excellent service.
The overall ambiance of the hotel is clean, bright and inviting with rooms that are spacious, contemporary and refreshing. Many remarks emphasize the cleanliness of not just the bedrooms but also the common areas and facilities. Guests appreciate the careful attention to hygiene, making it a welcoming environment to return to after a day of exploring Casablanca.
While the overwhelming majority of reviews are positive, it is noted that there are occasional issues, such as dirty rooms or poorly cleaned amenities like the pool and some dissatisfaction with dining area cleanliness. Despite these isolated incidents, the general consensus is that cleanliness at Hilton Garden Inn Casablanca Sud is excellent and significantly enhances the overall guest experience.
Staff
Hilton Garden Inn Casablanca Sud boasts a staff that generally receives high praise for their professionalism and courtesy. Guests consistently highlight the friendliness and helpfulness of the personnel, particularly at the reception and during breakfast service. The reception team, including individuals such as Zakariya, Fatima Zahra, Chaimaa and Mohamed, regularly earn commendations for their warm welcomes and attentive service. Many visitors appreciate the warm and welcoming atmosphere created by the young and smiling staff members. Specific shoutouts to employees such as the maître d'hôtel Mohamed and restaurant staff like Zouhier suggest a commitment to going above and beyond in customer service.
However, the reviews also indicate occasional issues with friendliness and professionalism. While many guests find the staff polite and accommodating, others report experiences with unfriendliness and unhelpfulness, particularly at the reception desk. Some visitors faced rudeness and inflexibility and there were instances of ineffective luggage handling and poor service, which detracted from the overall experience. Despite these sporadic concerns, the general consensus leans towards positive interactions, noting that the staff's attentiveness and support significantly contribute to the hotel's welcoming environment.
Wi-Fi
The Hilton Garden Inn Casablanca Sud has received mixed feedback regarding its wifi service. Guests have praised the wifi for being stable and fast with comments highlighting good wifi and impeccable performance in some instances. However, there are also reports of highly insufficient wifi speed and weak signals at times, especially when the hotel is busy. While some users enjoyed a solid and reliable internet connection, others felt that the internet service could be improved. Overall, the wifi performance at the hotel appears to be inconsistent with room for enhancement in ensuring a uniformly positive experience for all guests.
Gym
The Hilton Garden Inn Casablanca Sud features a sizable and well-equipped gym with all necessary equipment for an effective workout. Guests frequently praise the gym's new and modern facilities, highlighting the convenience of 24/7 access and the overall quality of the sports and fitness amenities provided. While the gym receives mostly positive feedback, a few guests note there is room for improvement in the equipment variety. Overall, the gym at this hotel is a commendable feature, adding to the fitness and recreation experience for guests.
Pool
The pool at Hilton Garden Inn Casablanca Sud receives mixed reviews from guests. On the positive side, many guests highlight the pool's beautiful views and describe it as clean, lovely and amazing with some even calling it super. The pool area is often praised for being stylish and well-maintained, offering a nice place to relax. Children, in particular, seem to enjoy it, especially when it's open late for nighttime swims. The rooftop pool is another notable feature that guests appreciate, adding to the overall aesthetic of the hotel.
However, there are several concerns pointed out by guests as well. Some reviews mention that the pool is often poorly maintained with unclean water that has even stained swimsuits. Issues with the pool's availability are also noted with some guests finding it closed for maintenance or other reasons during their stay. Another common critique is the pool's size, which many feel is too small and sometimes unsuitable for adult swimming. The pool being in the shade for most of the day and lacking sufficient sun loungers are additional drawbacks mentioned by visitors.
Overall, while the pool of Hilton Garden Inn Casablanca Sud has its charm and is enjoyed by many, there are notable areas for improvement, particularly regarding maintenance and accessibility.
Parking
The Hilton Garden Inn Casablanca Sud offers a secure and well-monitored parking experience for its guests. The parking facilities are highly regarded for their security with many references highlighting the guarded and private nature of the parking area. Guests appreciate the availability of both covered and underground parking options, which provide added protection from the elements. On-site parking is considered convenient with ample parking spaces readily available for those traveling with their own vehicles.
Despite the many positive aspects, there are a few points to consider. Some guests noted that the parking design could be improved with the underground parking area described as particularly tight and challenging to navigate. Additionally, the absence of valet parking and baggage assistance was mentioned by some visitors.
Overall, the secure, guarded and diverse parking options contribute significantly to the convenience and peace of mind for guests at Hilton Garden Inn Casablanca Sud.
Family
For families planning a stay at Hilton Garden Inn Casablanca Sud, the hotel emerges as a strong choice due to its family-friendly services and ambiance. The property is highly regarded for its accommodation options that cater to families, including rooms with connecting doors that allow parents and children to stay close together—a feature repeatedly noted as perfect for a family. Many appreciated the separate sleeping areas and the comfort of the family rooms, which ensured a restful stay for both parents and children.
Although there were a few instances where families faced issues such as the lack of a crib or a child’s bed and some complexities when traveling with multiple children, the staff's exceptional service often compensated for these shortcomings. They went above and beyond to accommodate guests, even when families arrived late at night to closed facilities.
However, the availability of connecting rooms did not always meet expectations, occasionally leading to disappointments. Furthermore, while some children experienced minor disappointments, the overall sentiment highlighted the hotel’s suitability for family stays, thanks to the commendable efforts of the staff and the comfortable setups conducive to family dynamics.
4 Star
The Hilton Garden Inn Casablanca Sud is generally perceived as delivering a quality experience that aligns with its four-star rating. Many guests commend the hotel for meeting Hilton's standards and living up to its reputation, providing an international standard of service and accommodation. The spacious rooms and substantial breakfast offerings are frequently highlighted as key aspects of the hotel that contribute to a satisfying stay. Despite being situated away from the downtown area, the hotel's facilities and services are considered to surpass those of comparable city-center four-star establishments. While there are occasional criticisms about the value and whether it truly meets four-star expectations, the prevailing sentiment emphasizes its touch of luxury and overall quality.
Business
The Hilton Garden Inn Casablanca Sud consistently receives praise for being well-suited for business travelers. With facilities designed for business meetings and a businesslike design, it is perfect for short stays and business trips. The hotel is noted for its modern facilities that cater to the needs of the typical business traveler, including a 24/7 gym. The location is also deemed correct for professional reasons with good access from the airport, making it a convenient choice for those flying in for business. However, some reviews pointed out issues such as poor reception, staff lacking professionalism and sanitary fixtures in poor condition, which might detract from the overall experience. Despite these drawbacks, the hotel remains a popular choice for business appointments and professional stays.
Accessible
Hilton Garden Inn Casablanca Sud receives mixed feedback regarding its accessibility for guests with disabilities. On the positive side, reviews highlight that the hotel offers accessible bathrooms, specifically designed to accommodate wheelchairs, ensuring essential facilities are handicap accessible. The presence of an elevator assists with mobility across different levels of the hotel. However, some areas need improvement. Guests noted the poorly designed parking and the lack of additional assistance for those with disabilities, indicating a need for more comprehensive support beyond the elevators and bathroom facilities. Overall, while some accessibility measures are in place, further enhancements could make the hotel more accommodating.
Outdoor Pool
The outdoor pool at Hilton Garden Inn Casablanca Sud is a notable feature of the hotel, offering beautiful views and a well-maintained area with available shade. Described as a beautiful and small swimming pool, it serves as a highlight of the property. Despite being unheated and having limited depth, which may not be ideal for adults seeking a more immersive experience, the overall appeal and aesthetics of the pool area receive positive remarks.
Romantic
Hilton Garden Inn Casablanca Sud offers a comfortable and pleasant stay, earning praise for its attentive staff and overall excellent service. The hotel’s ambiance is noted to be romantic, making it a suitable destination for couples seeking a getaway. Its amenities and services support a romantic experience, providing ideal spots for intimate moments. However, some guests have experienced issues such as unexpected room entries during private moments, which can be a significant drawback. Despite that, the general feedback highlights the hotel's potential for a romantic stay.
Yes, Hilton Garden Inn Casablanca Sud has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn Casablanca Sud.
No, Hilton Garden Inn Casablanca Sud doesn't allow dogs.
Yes, parking facilities are available at Hilton Garden Inn Casablanca Sud.