Country Inn & Suites By Radisson, Charleston South, WV
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Summary of reviewsThe Country Inn & Suites By Radisson, Charleston South, WV offers a practical and pleasant experience for travelers seeking accessibility and convenience. Located just off I-77 and I-64, this hotel is ideal for road trippers, university visitors and those needing quick airport access. Guests appreciate the proximity to restaurants, shops and essential services. Although the industrial surrounding area and minor access road challenges are noted, the hotel's internal setting and strategic location are well-received.
The hotel's breakfast is a standout feature, frequently described as amazing, fantastic and wonderful. Guests praise its quality, variety and cleanliness, enjoying a wide selection of dishes. The cheerful and efficient breakfast staff further enhance the positive experience. A few guests, however, mentioned occasional shortages and quality issues.
Rooms are generally spacious, comfortable and clean with positive feedback on functional layouts, comfortable beds and good housekeeping. Some maintenance issues and outdated furniture have been reported, but the overall room comfort and accommodating nature make for a pleasant stay. Cleanliness is commendable in common areas like the lobby and dining rooms, though certain hallways, floors and the pool area occasionally fall short of expectations.
Guest reviews consistently highlight the hotel staff's outstanding service. Friendly, helpful and attentive, the staff, including notable mentions like breakfast hostess Julie and General Manager Nicole, significantly enhance the guest experience. Few reviews indicated a need for better training or supervision in specific areas.
The hotel provides decent and reliable free Wi-Fi, meeting most guests' expectations for a smooth internet connection. Issues, when they arise, are typically resolved promptly by the staff.
The indoor pool garners mixed reviews. Families and night owls appreciate the clean and welcoming environment, but issues with maintenance, cleanliness and temperature occasionally detract from the experience. The pool's friendly staff helps mitigate some of these concerns.
Beds receive mixed feedback; many find them comfortable and clean, aiding a restful stay, while others report stiffness and occasional cleanliness issues with linens.
As a three-star hotel, Country Inn & Suites By Radisson offers value for money, particularly for last-minute reservations. Some areas require updates and improvements, yet the hotel remains a viable option for budget-conscious travelers.
The property is also noted for its pet-friendly policy, charging a reasonable pet fee and providing designated rooms and outdoor areas for dogs. Despite some concerns about pet odors and room updates, guests traveling with pets find it an accommodating choice.
Overall, the Country Inn & Suites By Radisson, Charleston South, WV, offers a convenient, comfortable and welcoming stay with excellent service and a few areas for improvement.
Categories
The hotel's breakfast is a standout feature, frequently described as amazing, fantastic and wonderful. Guests praise its quality, variety and cleanliness, enjoying a wide selection of dishes. The cheerful and efficient breakfast staff further enhance the positive experience. A few guests, however, mentioned occasional shortages and quality issues.
Rooms are generally spacious, comfortable and clean with positive feedback on functional layouts, comfortable beds and good housekeeping. Some maintenance issues and outdated furniture have been reported, but the overall room comfort and accommodating nature make for a pleasant stay. Cleanliness is commendable in common areas like the lobby and dining rooms, though certain hallways, floors and the pool area occasionally fall short of expectations.
Guest reviews consistently highlight the hotel staff's outstanding service. Friendly, helpful and attentive, the staff, including notable mentions like breakfast hostess Julie and General Manager Nicole, significantly enhance the guest experience. Few reviews indicated a need for better training or supervision in specific areas.
The hotel provides decent and reliable free Wi-Fi, meeting most guests' expectations for a smooth internet connection. Issues, when they arise, are typically resolved promptly by the staff.
The indoor pool garners mixed reviews. Families and night owls appreciate the clean and welcoming environment, but issues with maintenance, cleanliness and temperature occasionally detract from the experience. The pool's friendly staff helps mitigate some of these concerns.
Beds receive mixed feedback; many find them comfortable and clean, aiding a restful stay, while others report stiffness and occasional cleanliness issues with linens.
As a three-star hotel, Country Inn & Suites By Radisson offers value for money, particularly for last-minute reservations. Some areas require updates and improvements, yet the hotel remains a viable option for budget-conscious travelers.
The property is also noted for its pet-friendly policy, charging a reasonable pet fee and providing designated rooms and outdoor areas for dogs. Despite some concerns about pet odors and room updates, guests traveling with pets find it an accommodating choice.
Overall, the Country Inn & Suites By Radisson, Charleston South, WV, offers a convenient, comfortable and welcoming stay with excellent service and a few areas for improvement.
Dog Friendly Hotel
This hotel welcomes two dogs of any size in designated rooms for an additional fee of $30 per pet, per night. Cats are not permitted.
Business Hotel
Business-friendly amenities and services are likely available, aligning with the Country Inn & Suites brand.
Hotel with Gym
This hotel offers a fitness center. There is also an indoor pool for guests to enjoy.
3-Star Hotel
This hotel offers a mix of comfort and convenience with amenities like an indoor pool and complimentary breakfast. Its location provides easy access to local attractions, making it a good value choice.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Located just off the highway, the Country Inn & Suites By Radisson, Charleston South, WV offers a highly accessible and convenient spot for travelers. Its proximity to various highways, like the I-77 and I-64, makes it an ideal stopover for those on road trips or visiting the nearby University of Charleston. Guests appreciate being close to a variety of restaurants, shops and gas stations, which adds to the overall ease and practicality of their stay. The hotel’s central location is also advantageous for those needing quick access to the airport, hospitals and other essential services. Despite the industrial feel of the surrounding area and some noise from the nearby interstate, the hotel’s location proves to be practical and well-suited for both short-term and overnight stays. The setting inside the hotel is pleasant, balancing out the less picturesque external environment. Some guests found the access road to the hotel a bit challenging to navigate, but the overall consensus highlights the convenience and strategic placement of the property.
Country Inn & Suites By Radisson, Charleston South, WV, receives considerable praise for its breakfast offerings. Guests frequently commend the breakfast for its excellent quality, variety and cleanliness. They appreciate the wide selection of foods, including eggs, bacon, potatoes, biscuits and gravy, pastries, cereals and more. Many reviewers highlight the breakfast as being enjoyable with phrases like amazing, fantastic and wonderful often used. The breakfast staff is also commended for their friendliness and efficiency with mentions of a cheerful and timely service. Some guests note the breakfast area's cleanliness and the well-maintained food stations.
Despite overwhelmingly positive feedback, a few reviews point out occasional issues such as the breakfast being out of hot food by 8:50am or certain items being cold or greasy. There are also isolated remarks about breakfast quality, such as eggs not meeting expectations or availability fluctuating due to construction or COVID restrictions.
Overall, the breakfast at Country Inn & Suites By Radisson in Charleston South, WV, is seen as a strong highlight by many guests, featuring a good mix of quality, variety and excellent service, making for a satisfying start to the day.
The rooms at the Country Inn & Suites By Radisson, Charleston South, WV, are generally considered spacious, comfortable and notably clean by many guests. The rooms are reported to have pleasant and functional layouts, making them suitable for both short and extended stays. Despite the occasional maintenance issues such as outdated furniture, musty smells or non-working appliances, many guests found the rooms comfortable, especially appreciating the ample room sizes which make the stay more cozy and functional.
Positive feedback highlights the accommodating nature of the rooms, noting that they are well-lit, have comfortable beds and spacious layouts. Some guests appreciated the cleanliness immediately upon arrival, indicating good housekeeping efforts in most instances. The modern appearances of some rooms and their adequate soundproofing further add to the positive experiences.
However, there are intermittent concerns about the cleanliness and maintenance of certain rooms, including issues with stained carpets, broken appliances and unpleasant odors. Some guests found these issues significant enough to request room changes, though availability was sometimes a problem.
Additionally, travelers with families and pets found the room spaces accommodating and mostly enjoyed their stay, although some reported their rooms as dated. The overall comfort and coziness of the rooms, combined with the helpful and friendly staff, contribute to a generally satisfactory but occasionally mixed guest experience at this hotel.
The beds at Country Inn & Suites By Radisson, Charleston South, WV received mixed feedback from guests. Many praised the beds, describing them as comfortable, clean and even big in some instances. Guests frequently mentioned the beds as comfortable, which seemed to enhance their stay with several reviews confirming that both the bed and pillows met their comfort standards.
However, some guests had less favorable experiences. A portion of the reviews complained about stiff and hard beds with phrases like very uncomfortable and old and uncomfortable making appearances. A few guests even noted issues with cleanliness, mentioning stained sheets and comforters and thin blankets. Despite these concerns, the positive mentions of bed comfort outnumbered the negative ones, indicating a generally satisfactory experience for guests looking for a comfortable night's sleep.
Country Inn & Suites By Radisson, Charleston South, WV presents a mixed bag of experiences when it comes to cleanliness. Guests often remark positively on the clean, comfortable and spacious rooms that the hotel provides. The location is convenient, close to stores and other attractions and the front area is noted as family-friendly. Common areas like the lobby and dining rooms are generally well-maintained and tidy. The hotel is described as well-kept and very clean overall with the facilities receiving praise for their sanitary conditions.
However, there are reoccurring issues that detract from the overall experience. Several guests reported that the cleanliness in some parts of the hotel, such as the hallways, floors and pool area, fell short of expectations. Specific complaints about room cleanliness include musty smells, stained and filthy carpets and remnants from previous guests not being properly cleaned. There were also mentions of outdated and worn furniture. Overall, while many guests find the hotel clean and comfortable, there is notable inconsistency in the upkeep, particularly in more heavily used areas.
Visitors to the Country Inn & Suites By Radisson, Charleston South, WV consistently praise the hotel staff for their outstanding service. From the front desk to the housekeeping and kitchen staff, guests frequently describe interactions as positive, friendly and accommodating. The staff at this hotel is noted for their helpfulness, politeness and attentiveness, making check-in processes smooth and ensuring guests feel warmly welcomed.
Key staff members, such as the breakfast hostess Julie and General Manager Nicole, receive specific commendations for their exceptional service. Many reviews highlight the staff's ability to resolve issues promptly and efficiently, even when short-staffed, demonstrating their commitment to customer satisfaction.
The supportive atmosphere is further reinforced by the attentive service provided by the front desk, where the team is frequently described as pleasant, courteous and eager to assist. Whether it's helping with room changes, providing information or ensuring a comfortable stay, the staff's efforts significantly enhance the overall guest experience.
Despite occasional mentions of the need for better training or supervision, particularly in housekeeping, the general consensus is overwhelmingly positive. Guests appreciate the staff's friendly demeanor with many remarking that it adds a personal touch to their stay. The dedication and professionalism displayed by the staff contribute to an environment that keeps visitors feeling well cared for and eager to return.
The Country Inn & Suites By Radisson in Charleston South, WV generally offers a satisfactory internet experience to its guests. Most reviews highlight the availability of free, decent and high-speed wifi throughout the hotel. Guests often mention the wifi as strong, reliable and consistent, reflecting a generally positive experience with the hotel’s internet service. While occasional issues with connectivity were reported, such as internet not working or poor wifi, the staff is noted to respond and make necessary access changes to improve the situation. Overall, the wifi at this hotel tends to meet guests' expectations for a smooth and fast connection.
The pool at Country Inn & Suites By Radisson, Charleston South, WV, receives mixed feedback from guests. Positively, many visitors highlight the indoor pool as nice, great and clean with a welcoming late-hour availability that adds convenience for night owls. Families particularly appreciate the pool, noting that kids enjoyed using it. The friendly pool cleaner and helpful staff also contribute positively to the overall experience.
However, there are noticeable areas for improvement. Guests frequently mention issues such as the pool being unheated or cold with some noting the heater was broken. Cleanliness concerns are recurring with comments on the pool being dirty, moldy and having a lot of sand. Additionally, there were instances where no towels were available and some guests experienced strong chlorine smells.
Maintenance problems included the pool being temporarily closed and sometimes down for maintenance. Another notable downside is the lack of adequate supervision and monitoring, leading to issues like children diving and running around unchecked, which could pose safety risks.
While the pool area has charming aspects and the friendly service enhances the experience, addressing the cleanliness and maintenance issues could significantly improve guest satisfaction.
Country Inn & Suites By Radisson in Charleston South, WV, is a three-star hotel that offers a decent stay at a reasonable price. While it may be considered a budget hotel and shows signs of being outdated, it still manages to function well and provide value-for-money, especially for last-minute reservations. The hotel receives mixed reviews with guests noting that there are areas in need of improvement and upgrades. However, it remains a viable option for travelers seeking availability at a decent price point.
The indoor pool at Country Inn & Suites By Radisson, Charleston South, WV, generally receives positive comments for its cleanliness and comfort. Guests appreciate the pool being clean and well-maintained, contributing to an enjoyable experience for both adults and children. The pool's late hours provide added convenience for guests. However, a few issues such as occasional temperature problems and operational disruptions have been noted. The presence of some outdated features hasn't significantly detracted from overall satisfaction. Access to the indoor pool is generally good, though there have been instances where a coach bus obstructed the area. Despite this, families find the pool a great feature for entertaining children.
Country Inn & Suites By Radisson, Charleston South, WV, stands out as a pet-friendly hotel, welcoming guests traveling with their pets. The establishment charges a pet fee of $30 per day per pet, which is seen as supportive of guests with animals. Pets are allowed in designated ground floor rooms, ensuring convenience. Guests appreciated the outdoor area for dogs, although some found it quite small. Some reviews noted pet odors in certain rooms and mentioned a need for updates, such as changing carpets. Overall, it's recognized as a dog-friendly location with many pets enjoying their stay.
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Location
Breakfast
Despite overwhelmingly positive feedback, a few reviews point out occasional issues such as the breakfast being out of hot food by 8:50am or certain items being cold or greasy. There are also isolated remarks about breakfast quality, such as eggs not meeting expectations or availability fluctuating due to construction or COVID restrictions.
Overall, the breakfast at Country Inn & Suites By Radisson in Charleston South, WV, is seen as a strong highlight by many guests, featuring a good mix of quality, variety and excellent service, making for a satisfying start to the day.
Rooms
Positive feedback highlights the accommodating nature of the rooms, noting that they are well-lit, have comfortable beds and spacious layouts. Some guests appreciated the cleanliness immediately upon arrival, indicating good housekeeping efforts in most instances. The modern appearances of some rooms and their adequate soundproofing further add to the positive experiences.
However, there are intermittent concerns about the cleanliness and maintenance of certain rooms, including issues with stained carpets, broken appliances and unpleasant odors. Some guests found these issues significant enough to request room changes, though availability was sometimes a problem.
Additionally, travelers with families and pets found the room spaces accommodating and mostly enjoyed their stay, although some reported their rooms as dated. The overall comfort and coziness of the rooms, combined with the helpful and friendly staff, contribute to a generally satisfactory but occasionally mixed guest experience at this hotel.
Beds
However, some guests had less favorable experiences. A portion of the reviews complained about stiff and hard beds with phrases like very uncomfortable and old and uncomfortable making appearances. A few guests even noted issues with cleanliness, mentioning stained sheets and comforters and thin blankets. Despite these concerns, the positive mentions of bed comfort outnumbered the negative ones, indicating a generally satisfactory experience for guests looking for a comfortable night's sleep.
Cleanliness
However, there are reoccurring issues that detract from the overall experience. Several guests reported that the cleanliness in some parts of the hotel, such as the hallways, floors and pool area, fell short of expectations. Specific complaints about room cleanliness include musty smells, stained and filthy carpets and remnants from previous guests not being properly cleaned. There were also mentions of outdated and worn furniture. Overall, while many guests find the hotel clean and comfortable, there is notable inconsistency in the upkeep, particularly in more heavily used areas.
Staff
Key staff members, such as the breakfast hostess Julie and General Manager Nicole, receive specific commendations for their exceptional service. Many reviews highlight the staff's ability to resolve issues promptly and efficiently, even when short-staffed, demonstrating their commitment to customer satisfaction.
The supportive atmosphere is further reinforced by the attentive service provided by the front desk, where the team is frequently described as pleasant, courteous and eager to assist. Whether it's helping with room changes, providing information or ensuring a comfortable stay, the staff's efforts significantly enhance the overall guest experience.
Despite occasional mentions of the need for better training or supervision, particularly in housekeeping, the general consensus is overwhelmingly positive. Guests appreciate the staff's friendly demeanor with many remarking that it adds a personal touch to their stay. The dedication and professionalism displayed by the staff contribute to an environment that keeps visitors feeling well cared for and eager to return.
Wi-Fi
Pool
However, there are noticeable areas for improvement. Guests frequently mention issues such as the pool being unheated or cold with some noting the heater was broken. Cleanliness concerns are recurring with comments on the pool being dirty, moldy and having a lot of sand. Additionally, there were instances where no towels were available and some guests experienced strong chlorine smells.
Maintenance problems included the pool being temporarily closed and sometimes down for maintenance. Another notable downside is the lack of adequate supervision and monitoring, leading to issues like children diving and running around unchecked, which could pose safety risks.
While the pool area has charming aspects and the friendly service enhances the experience, addressing the cleanliness and maintenance issues could significantly improve guest satisfaction.
3 Star
Indoor Pool
Dog Friendly
Yes, Country Inn & Suites By Radisson, Charleston South, WV has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Country Inn & Suites By Radisson, Charleston South, WV.
Yes, Country Inn & Suites By Radisson, Charleston South, WV welcomes dogs.
No, parking facilities aren't available at Country Inn & Suites By Radisson, Charleston South, WV.
Yes, Country Inn & Suites By Radisson, Charleston South, WV has a gym.
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