Holiday Inn and Suites Charleston West by IHG
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Summary of reviewsLocated conveniently near the interstate, the Holiday Inn and Suites Charleston West by IHG serves as an ideal base for travelers, particularly those needing easy access to nearby hospitals. While the industrial area may not appeal to all, the clean and quiet environment ensures a comfortable stay. Despite its proximity to train tracks possibly causing some nighttime disturbances, the strategic position remains practical for travelers in transit.
Guests have mixed reviews about breakfast, with many praising the buffet's freshness and variety, although some express disappointment at the additional cost. The breakfast experience is generally seen as enjoyable, with moments of excellence that outweigh the few logistical inconveniences noted.
The hotel maintains high standards of cleanliness, with rooms often praised for their tidy presentation and comfortable beds. Visitors appreciate the cleanliness and safe ambiance of the hotel, reinforcing its reputation as a tranquil retreat. However, the rooms' aging appearance signals a need for modernization to improve guest satisfaction further.
The exceptional staff at the Holiday Inn and Suites Charleston West by IHG is a highlight of many guests' experiences. Known for their professionalism and friendliness, the team ensures pleasant interactions and contributes to a sense of safety and comfort throughout the property. Enhanced by impressive on-site security, the staff's warmth and attentiveness leave a lasting positive impression.
The indoor pool stands out as a key feature, open from early morning to late at night, providing flexibility for all guests. With facilities like the Jacuzzi spa, the pool area serves as a prime recreational spot, especially for families. Despite minor issues with the splash area, overall satisfaction remains high due to the inviting environment and friendly staff.
Beds at the hotel receive favorable mentions for their comfort, with mattresses and pillows enhancing the sleeping experience. Though minor drawbacks such as occasional softness and noisiness exist, the overall quality of bedding complements the clean and welcoming atmosphere, contributing positively to the guests' stay.
Categories
Guests have mixed reviews about breakfast, with many praising the buffet's freshness and variety, although some express disappointment at the additional cost. The breakfast experience is generally seen as enjoyable, with moments of excellence that outweigh the few logistical inconveniences noted.
The hotel maintains high standards of cleanliness, with rooms often praised for their tidy presentation and comfortable beds. Visitors appreciate the cleanliness and safe ambiance of the hotel, reinforcing its reputation as a tranquil retreat. However, the rooms' aging appearance signals a need for modernization to improve guest satisfaction further.
The exceptional staff at the Holiday Inn and Suites Charleston West by IHG is a highlight of many guests' experiences. Known for their professionalism and friendliness, the team ensures pleasant interactions and contributes to a sense of safety and comfort throughout the property. Enhanced by impressive on-site security, the staff's warmth and attentiveness leave a lasting positive impression.
The indoor pool stands out as a key feature, open from early morning to late at night, providing flexibility for all guests. With facilities like the Jacuzzi spa, the pool area serves as a prime recreational spot, especially for families. Despite minor issues with the splash area, overall satisfaction remains high due to the inviting environment and friendly staff.
Beds at the hotel receive favorable mentions for their comfort, with mattresses and pillows enhancing the sleeping experience. Though minor drawbacks such as occasional softness and noisiness exist, the overall quality of bedding complements the clean and welcoming atmosphere, contributing positively to the guests' stay.
Dog Friendly Hotel
This hotel welcomes two pets up to 60 lbs for an additional fee of $30 per pet, per night. Both dogs and cats are permitted, but may not be left unattended at any time. There is a closed-in courtyard for pet relief on the property.
Hotel with Gym
Likely offers a fitness center, consistent with the Holiday Inn brand.
Hotel with Swimming Pool
Heated Pool Indoor Pool
Accessible Hotel
3-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in a location that offers easy and convenient access to the interstate, the Holiday Inn and Suites Charleston West by IHG provides a strategic base for travelers, particularly those with early morning hospital visits. Despite its clean and quiet setting with friendly staff contributing to a pleasant stay, the hotel's position within an industrial area may not appeal to all guests, as the surroundings can feel a bit unsettling for those unfamiliar with West Virginia. While its proximity to train tracks might lead to some disturbance during the night, this location remains practical for those in transit or seeking a convenient overnight stop with good highway access. Overall, the location offers a mix of positives and considerations for travelers balancing convenience with surrounding environment preferences.
Guests at the Holiday Inn and Suites Charleston West by IHG have mixed feelings about the breakfast offerings. Many appreciate the breakfast buffet, describing it as the nicest they have ever seen, with options like fresh fruit adding to the appeal. Some guests found the breakfast to be good or even excellent, marking it as a positive aspect of their stay.
However, several guests express disappointment that breakfast is not included in the room price, with some feeling that at the given price point, a complimentary breakfast should be offered. The additional cost, often cited as around $13.99 to $15 per person, seems steep to many, especially given that similar offerings are provided for free at other hotels. There are also comments about the limited variety, with the buffet resembling a typical continental breakfast.
Some guests had logistical issues, noting the early closing time of 9:30 am as inconvenient and expressing a wish for extended breakfast hours. Despite these criticisms, the general sentiment suggests that while there are areas for improvement, the breakfast experience has its moments of excellence.
The Holiday Inn and Suites Charleston West by IHG offers a mix of experiences when it comes to room accommodations. Many guests appreciate the cleanliness and comfort provided, often noting that the rooms are spacious and the beds are comfortable. Some visitors have enjoyed the suites, which cater well to families with their well-maintained condition and pleasant amenities. The showers receive favorable mentions for their refreshing quality.
However, there are consistent remarks about the aging appearance and outdated nature of the rooms. Several guests feel that the rooms require upgrading, with some mentioning issues such as dingy environments, stale smells, and outdated furniture. Additionally, there have been occasional inconveniences with room assignments and water temperature, signaling a need for operational improvements.
Overall, while the rooms at this hotel provide essential comfort and cleanliness, there is a noticeable call for modernization to enhance the guest experience further.
The beds at Holiday Inn and Suites Charleston West by IHG receive generally positive feedback for their comfort. Guests frequently describe the beds as super comfy and quite comfortable, with many highlighting the exceptional comfort of both the mattresses and pillows. However, some reviews note that the beds can be a little soft, and a minor drawback mentioned is the occasional noisiness when moving. Despite this, the comfort of the bedding generally enhances the overall room experience, with guests appreciating the clean and inviting atmosphere.
Nestled in Charleston, the Holiday Inn and Suites Charleston West by IHG consistently impresses guests with its commendable standards of cleanliness and comfort. With a welcoming atmosphere, the hotel ensures that guests find solace in its quiet surroundings, making it an ideal choice for a relaxing stay. The rooms are widely praised for their neat and tidy presentation, showcasing a commitment to maintaining high hygiene standards. Many guests feel reassured by the safe ambiance the hotel provides, consolidating its reputation as a destination for comfort and tranquility.
Visitors appreciate the comfortable beds, affirming the rooms as ideal retreats for a good night's rest. The clean environment extends beyond the rooms, with facilities such as the indoor pool receiving positive mentions for their upkeep. While some spaces like the halls show signs of aging, it does not detract significantly from the overall experience that prioritizes cleanliness and comfort. Despite occasional issues with housekeeping, the ballroom and exceptional staff contribute to an enjoyable stay, making it a favorable choice for travelers seeking a peaceful and clean place in Charleston.
The Holiday Inn and Suites Charleston West by IHG is widely praised for its exceptional staff, creating a noteworthy guest experience with their remarkable friendliness and helpfulness. Visitors consistently note the professionalism and attentiveness of team members throughout the property, from the front desk to breakfast attendants. The staff is distinguished for their kind and respectful demeanor, making interactions pleasant and memorable. Additionally, the presence of impressive on-site security contributes to a sense of safety and comfort. Whether checking in or enjoying amenities like the pool, guests appreciate the unwavering warmth and assistance offered by the hotel's dedicated team.
The Holiday Inn and Suites Charleston West offers a delightful pool experience that appeals to guests of all ages. The indoor pool option is a major draw for visitors, ensuring that no matter the weather, a refreshing dip is always a possibility. Many guests appreciate the extended hours of operation, with the pool being open from 5:30 in the morning until 11 at night, providing flexibility for early risers and night owls alike. Families, in particular, find the pool area to be an ideal recreational spot, with both young children and adults enjoying the facilities. The presence of a Jacuzzi spa and fountains further enhances the experience, adding an element of relaxation and playfulness. While there was a minor hiccup noted with the splash area during one stay, the overall satisfaction with the pool and its amenities remains high. The friendly staff complements the inviting environment, making the indoor pool a standout feature of this hotel.
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Location
Breakfast
However, several guests express disappointment that breakfast is not included in the room price, with some feeling that at the given price point, a complimentary breakfast should be offered. The additional cost, often cited as around $13.99 to $15 per person, seems steep to many, especially given that similar offerings are provided for free at other hotels. There are also comments about the limited variety, with the buffet resembling a typical continental breakfast.
Some guests had logistical issues, noting the early closing time of 9:30 am as inconvenient and expressing a wish for extended breakfast hours. Despite these criticisms, the general sentiment suggests that while there are areas for improvement, the breakfast experience has its moments of excellence.
Rooms
However, there are consistent remarks about the aging appearance and outdated nature of the rooms. Several guests feel that the rooms require upgrading, with some mentioning issues such as dingy environments, stale smells, and outdated furniture. Additionally, there have been occasional inconveniences with room assignments and water temperature, signaling a need for operational improvements.
Overall, while the rooms at this hotel provide essential comfort and cleanliness, there is a noticeable call for modernization to enhance the guest experience further.
Beds
Cleanliness
Visitors appreciate the comfortable beds, affirming the rooms as ideal retreats for a good night's rest. The clean environment extends beyond the rooms, with facilities such as the indoor pool receiving positive mentions for their upkeep. While some spaces like the halls show signs of aging, it does not detract significantly from the overall experience that prioritizes cleanliness and comfort. Despite occasional issues with housekeeping, the ballroom and exceptional staff contribute to an enjoyable stay, making it a favorable choice for travelers seeking a peaceful and clean place in Charleston.
Staff
Pool
Yes, Holiday Inn and Suites Charleston West by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn and Suites Charleston West by IHG.
Yes, Holiday Inn and Suites Charleston West by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn and Suites Charleston West by IHG.
Yes, Holiday Inn and Suites Charleston West by IHG has a gym.
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