To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Disabled Rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Disabled Rooms
Are wheelchairs offered to guests who do not come with their own?Yes, for free
Accessible HotelSummary of reviews related to the 'Accessible' categoryThe Stanneylands offers a mostly positive experience regarding accessibility for guests with disabilities. The hotel features good disability access and is easy to get around with plenty of signage to guide guests to their destinations. Checking in is straightforward and the accessible rooms are easy to access. The location is also convenient, especially for those traveling to or from the airport. Disabled facilities are well-maintained. However, some areas such as the paths near the car park are accessible but undulating and could benefit from additional support like a rail. Show more
Facilities for specific accessibility needs are available at the property including accessible bathroom and roll in shower. However, filling in the Accessibility Requests is mandatory when booking a room.
Accessible HotelSummary of reviews related to the 'Accessible' categoryHotel Indigo - Chester, an IHG Hotel, has garnered positive feedback for its overall accessibility features, making it a favorable choice for guests with disabilities. The hotel is centrally located, allowing easy access to Chester's city center and main attractions. Guests noted that the hotel is wheelchair and mobility accessible with amenities and elevator services that ensure ease of movement throughout the property.
The accessibility extends to the rooms, which are designed to accommodate wheelchair users and those with mobility challenges. However, some guests experienced difficulties due to the height of the beds in both standard and accessible rooms. The bathrooms received praise for their great accessible facilities, although the shower setup posed issues for some, particularly with the adjustable standard head being hard to reach.
Transport to the hotel is convenient with good links to public transportation and proximity to the train station, making it reachable on foot for those who prefer not to use a car. The location also features accessible parks and nearby dining options.
Despite challenges with parking, such as limited disabled parking spaces and the difficulty elderly guests faced with car parking, the hotel compensates with its accessible geography and supportive staff. Reception services were highlighted as friendly and efficient, ensuring any advance accessibility requests were honored.
Overall, Hotel Indigo - Chester is recommended for disabled access, offering a spotlessly clean environment and a prime location that is easy to find and navigate, contributing to a pleasant and convenient stay. Show more