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Summary of reviewsThe NH Collection Mexico City Airport T2 is highly regarded for its prime location, directly connected to Terminal 2 of the airport. This makes it an ideal choice for travelers with early flights or long layovers, offering exceptional convenience and easy access to airport amenities. The modern and clean facilities at the hotel complement its strategic positioning, providing a serene environment for rest despite the bustling surroundings of an airport.
Guests frequently praise the breakfast for its quality and variety, appreciating the buffet's extensive options and the early start time, which accommodates morning travelers. While the breakfast experience is mostly positive, some guests express concerns about price transparency and food temperature consistency. The dining experience in general receives mixed reviews, with commendations for service and criticism for inconsistent food quality and prices.
Rooms are highlighted for their spaciousness, cleanliness, and comfort, with soundproofing offering tranquility for a restful night's sleep. The comfortable beds and variety of pillow options enhance the stay, although preferences regarding mattress firmness can vary. The staff at NH Collection Mexico City Airport T2 are often praised for their friendliness and professionalism, enhancing the overall welcoming atmosphere. While the restaurant staff's service receives mixed feedback, the front desk team is generally efficient, contributing to smooth check-in and check-out processes.
The hotel maintains high cleanliness standards, with guests appreciating the well-maintained facilities. However, occasional lapses in housekeeping are noted, indicating room for improvement. The free Wi-Fi service is an area that needs enhancement, with frequent reports of slow and unreliable connectivity affecting guest satisfaction.
The gym offers basic facilities that could benefit from renovations, with ongoing improvements suggesting future enhancements. Parking at the hotel, while convenient, presents challenges due to shared airport facilities and unclear signage, requiring better accessibility.
While the hotel is consistently rated favorably for its location and service, its pricing in comparison to the offered amenities has been a point of contention for some guests. Nonetheless, NH Collection Mexico City Airport T2 remains an excellent choice for business travelers and transit passengers, valued for its exceptional location and comfortable accommodations.
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