Info
Summary of reviewsLe Eminence Puncak Hotel Convention & Resort is nestled in a picturesque setting that consistently garners praise for its breathtaking views and serene ambiance. The hotel's proximity to nature, featuring views of verdant green mountains, tranquil rivers and cascading waterfalls, offers a mesmerizing and relaxing retreat from daily life. This beautiful location combined with its strategic proximity to various services, markets and recreational areas enhances the overall guest experience.
The breakfast experience is diverse with a variety of local dishes receiving praise for their quality and taste. However, the limited availability of Arabic and international options has led to some dissatisfaction among foreign guests. While the breakfast service, ambiance and overall experience are commendable, there is room for improvement in menu inclusivity. Dinner experiences have been mixed with guests appreciating the Indonesian cuisine but expressing concerns about the freshness and quality of the buffet. Service speed and pricing also garnered some criticism.
Guest reviews of the rooms highlight stunning mountain and river views, adding to the serene experience. Many rooms are spacious, clean and equipped with necessary amenities, although consistency remains an issue. Some rooms, especially those lacking views, have been reported as narrow and in need of renovation. Cleanliness feedback is mixed with many praising the overall cleanliness of the premises, while others pointed out specific issues like dirty linens and poorly maintained furniture.
The staff is frequently praised for their politeness, professionalism and cooperative nature. Specific employees have been highlighted for their exceptional service, contributing significantly to guests' positive experiences. However, some reviews indicate mixed experiences with the reception staff and occasional issues with responsiveness.
Internet connectivity is another area receiving mixed feedback. While the lobby boasts a strong signal, in-room wifi is often slow and unreliable, affecting guests' overall satisfaction. The pool facilities are well-regarded, offering unique mountain views and several swimming areas, though the early closure of these amenities has been noted.
For families, the hotel stands out with a wide array of activities and facilities designed for children, making it an excellent choice for family vacations and gatherings. Commendations for the hotel’s family-friendly atmosphere, serene surroundings and child-focused amenities are abundant.
Regarding bedding, guests have noted issues with comfort and cleanliness, highlighting the need for updates and improvements in mattresses, linens and pillows to ensure a satisfying sleep experience.
Lastly, for business travelers, the hotel offers excellent facilities, including well-equipped conference rooms with scenic views and reliable internet, ensuring a productive work environment. Streamlined check-in and check-out procedures further enhance the convenience for business guests.
In conclusion, Le Eminence Puncak Hotel Convention & Resort excels in its picturesque location, family-friendly amenities and overall cleanliness, despite some areas needing improvement in consistency, dining experiences and bedding quality.
Show moreRead review summaries for all categories
Categories
