iStay Hotel Ciudad Juarez
Ciudad Juarez
31.73763900,
-106.45116300
,
Paseo Triunfo De La Republica 3745 Colonia Circuito Pronaf
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Summary of reviewsiStay Hotel Ciudad Juarez stands out as a high-quality accommodation, praised for its strategic and convenient location near key attractions and facilities, such as the international bridge and local eateries. Guests consistently commend the quiet ambiance of the rooms and the friendly, attentive service provided by the staff.
The hotel is also celebrated for its cleanliness and comfort, offering spacious rooms and well-maintained amenities like an indoor heated pool, a gym and an on-site restaurant. The breakfast service, often included in the stay, is appreciated for its variety and delicious offerings, although it faces occasional criticism regarding organization and specific food items.
Dinner reviews are mostly positive with notable praise for the quality of food and staff attentiveness, but there are occasional mentions of inconsistent seasoning and service hours. Room comfort receives accolades, particularly for the cozy beds, though the hotel could improve on occasional cleanliness and maintenance issues, such as outdated furniture and air conditioning problems.
The staff's professionalism and friendliness are standout aspects, contributing significantly to guests' overall positive experiences. Family guests particularly highlight the hotel as a great option due to the family-friendly environment and the well-maintained pool area.
Despite some negative feedback on Wi-Fi reliability, gym maintenance and pool cleanliness, the overall value for money, excellent location and high levels of service at iStay Hotel Ciudad Juarez make it a compelling choice for visitors seeking convenience and quality accommodations.
Categories
The hotel is also celebrated for its cleanliness and comfort, offering spacious rooms and well-maintained amenities like an indoor heated pool, a gym and an on-site restaurant. The breakfast service, often included in the stay, is appreciated for its variety and delicious offerings, although it faces occasional criticism regarding organization and specific food items.
Dinner reviews are mostly positive with notable praise for the quality of food and staff attentiveness, but there are occasional mentions of inconsistent seasoning and service hours. Room comfort receives accolades, particularly for the cozy beds, though the hotel could improve on occasional cleanliness and maintenance issues, such as outdated furniture and air conditioning problems.
The staff's professionalism and friendliness are standout aspects, contributing significantly to guests' overall positive experiences. Family guests particularly highlight the hotel as a great option due to the family-friendly environment and the well-maintained pool area.
Despite some negative feedback on Wi-Fi reliability, gym maintenance and pool cleanliness, the overall value for money, excellent location and high levels of service at iStay Hotel Ciudad Juarez make it a compelling choice for visitors seeking convenience and quality accommodations.
Family Friendly Hotel
This hotel offers great value and includes breakfast. It is a popular choice among travelers looking for a comfortable and convenient stay.
Hotel with Swimming Pool
This hotel offers an indoor pool, allowing guests to enjoy swimming regardless of the weather.
Heated Pool Indoor Pool
Business Hotel
This hotel offers a business center and free Wi-Fi. It is equipped with facilities catering to the needs of business travelers.
Hotel with Parking
Provides free parking and is appreciated for its breakfast and helpful staff. It is a business-friendly hotel with convenient amenities.
Hotel with Gym
The iStay Hotel features a fitness center, allowing guests to engage in regular workouts. The gym has equipment that supports different fitness levels and preferences.
Luxury Hotel
Romantic Hotel
Accessible Hotel
5-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
'The iStay Hotel Ciudad Juarez' boasts a strategic and convenient location, placing guests within close proximity to popular attractions and essential facilities. Numerous reviews consistently highlight the hotel's excellent and central location, which is both accessible and within walking distance to key areas of interest, including the international bridge and various local eateries. Guests appreciate the quiet and peaceful ambiance of the rooms coupled with friendly and attentive service from the staff.
The establishment is recognized for its cleanliness and comfort, ensuring a restful stay with well-maintained rooms and ample amenities. The on-site facilities, such as a swimming pool, a store and an attached restaurant, contribute to its appeal. Additionally, the hotel offers good value for money, further complemented by its excellent breakfast offerings. Overall, the location and overall comfort make the 'iStay Hotel Ciudad Juarez' a compelling choice for visitors seeking convenience and quality accommodations in the heart of Ciudad Juarez.
The breakfast experience at the iStay Hotel Ciudad Juarez receives a mix of feedback from guests. Many reviewers praise the breakfast for its variety and delicious taste, frequently highlighting the attentiveness and helpfulness of the dining staff. Guests often enjoy a good selection of items, describing the breakfast as abundant and well-prepared with many finding the flavor to be quite good. The convenience of having breakfast included in the stay adds to the positive aspects mentioned by several guests.
On the other hand, there are notable criticisms regarding the organization and quality of certain breakfast offerings. Issues such as cold food, unappetizing fruit and limited buffet options have been mentioned. Some guests have also experienced dissatisfaction with the use of disposable utensils and cups and the general presentation of the food. Additionally, reports of limited variety and bland taste have surfaced, suggesting that the breakfast service might benefit from improvement in these areas.
Overall, while the breakfast at iStay Hotel Ciudad Juarez has its highlights, there are areas where enhancements could make the morning meal experience more consistently enjoyable for all guests.
Guests have experienced mixed reactions regarding the dinner offerings at iStay Hotel Ciudad Juarez. While some guests found the food great and the attention from staff very delicious, others mentioned that the food lacked seasoning and some dishes left something to be desired. Several reviews praised the restaurant as excellent and noted good food, but there were also comments about the restaurant closing early for dinner or sometimes not being open at all. Room service received a mix of feedback with a few guests mentioning that the food arrived cold. Overall, it seems there is potential for a highly satisfying dining experience, though consistency in seasoning and service hours could be improved.
At iStay Hotel Ciudad Juarez, guests often appreciate the practicality and spaciousness of the rooms, which offer a peaceful and comfortable atmosphere. The beds receive praise for their comfort with many guests citing restful nights and cozy bedding. The hotel's location is another highlight, being described as good and acceptable and the staff provide friendly and helpful service.
Cleanliness is a hit or miss with several guests finding their rooms clean and very comfortable, while others reported issues such as dirty carpets, sheets and overall poor cleaning standards. Outdated facilities, old furniture and maintenance issues like malfunctioning air conditioning and shower problems are recurring themes. Some areas suffered from unpleasant smells, likely due to drainage or old bathroom pipes.
Amenities appear limited with no mini-fridges or microwaves in rooms, although some enjoyed direct access to the pool and spacious elevator views. Noise levels and room conditions varied with some rooms being too noisy or poorly ventilated.
Despite these drawbacks, the rooms' spaciousness, reasonable pricing and excellent customer service make iStay Hotel Ciudad Juarez a mixed yet potentially comfortable choice for travelers.
Reviews of 'iStay Hotel Ciudad Juarez' present a mixed perspective on the comfort and quality of the beds. On the positive side, numerous guests have praised the beds as very comfortable with remarks specifically noting the excellent beds and pillows for a good rest. Cleanliness is also highlighted with comments appreciating the clean and comfortable bedding in many instances.
That said, there are notable concerns raised by various reviewers. Some beds and mattresses appear to be outdated with specific references to old, squeaky and expired mattresses in need of replacement. Issues such as beds being too hard, creaky or even broken were also mentioned. A few reviews flag the size of the beds, indicating a preference for larger options. Additionally, the condition of the bedding itself came under scrutiny with observations of worn, torn or dirty linens detracting from the overall experience.
In summary, while comfort is a frequently mentioned positive aspect of the beds at 'iStay Hotel Ciudad Juarez', there seems to be a significant need for updating and maintaining consistency in quality to meet the high expectations of all guests.
Located conveniently close to points of interest, iStay Hotel Ciudad Juarez garners praise for its strategic location and friendly, attentive staff. Many guests appreciated the clean and comfortable rooms, highlighting them as a major positive. The hotel also received commendations for its overall cleanliness with some mentioning the beautiful and clean facilities.
However, the reviews suggest that the hotel’s standards for cleanliness and maintenance are inconsistent. Several guests noted issues such as dirty bed sheets, musty smells in rooms and towels and general neglect in common areas like hallways and the pool. Complaints also included dirty carpets, cockroaches and dirty towels and glasses. Some facilities like the bathroom curtains were found to be very dirty, adding to the negative aspects.
Despite these issues, the staff's customer service was often highlighted positively. It's evident that while the hotel shines in terms of location and staff friendliness, it needs to address its maintenance and hygiene shortcomings to enhance the overall guest experience.
iStay Hotel Ciudad Juarez boasts a particularly commendable staff that plays a key role in the positive experiences shared by guests. The reception, housekeeping and maintenance teams are often described as friendly, attentive and efficient, displaying high levels of professionalism and care. Many guests appreciate the staff's helpful and polite demeanor, highlighting individuals such as receptionists and maintenance personnel who consistently go above and beyond to ensure a pleasant stay.
The hotel also enjoys a prime location, which is frequently noted as a significant advantage, being close to places of interest and providing easy access for travelers. This convenient positioning, combined with the cleanliness and comfort of the rooms and the quality of maintenance, enhances the overall guest experience.
Despite the overwhelmingly positive remarks, there are occasional reports of less favorable encounters, particularly in the dining area, where some guests noted disorganized service and less friendly interactions. However, such concerns appear to be isolated incidents rather than the norm.
Overall, the combination of a great location, cleanliness and a dedicated, friendly staff makes iStay Hotel Ciudad Juarez a strong choice for visitors seeking comfort and good service during their stay.
iStay Hotel Ciudad Juarez enjoys a good location, but guests have frequently expressed dissatisfaction with the hotel's Wi-Fi service. Many have reported that the internet is very slow, often crashing and disconnecting. Multiple visitors have noted that the Wi-Fi signal is weak, shoddy or almost non-existent. Problems with connecting to the internet seem prevalent both in the rooms and common areas. Despite reporting these issues to the reception, guests felt that the complaints were not adequately addressed. There are rare mentions of the Wi-Fi connection being good, but these are overshadowed by the overall negative feedback regarding internet reliability.
The gym at iStay Hotel Ciudad Juarez receives mixed reviews from guests. On the positive side, the facility is generally well-equipped and in good condition, providing visitors with adequate options to maintain their fitness routine during their stay. Several guests appreciate the availability of the gym and its essential equipment.
However, some reviews highlight areas for improvement. A few guests mentioned that the gym is frequently not working at full capacity with issues such as outdated equipment and some apparatus being out of service. Additionally, there have been mentions of the gym being neglected and in terrible condition at times.
Overall, while the gym offers key amenities for guests seeking to stay active, there seems to be room for improvement in terms of maintenance and equipment updates.
The pool at iStay Hotel Ciudad Juarez has received mixed reviews from guests, though there are several positive aspects highlighted. Many guests appreciated the fact that the pool is heated and located indoors, making it an attractive feature regardless of weather conditions. Described by some as beautiful and ideal, the pool has received praise for its warm water and cleanliness at times, providing a pleasant swimming experience. Families, in particular, have noted that their children enjoyed the pool, which is seen as a great facility within the hotel's well-situated grounds.
However, the pool also faced criticisms regarding cleanliness and overcrowding. Some guests reported finding hair in the pool, murky water and a generally unclean environment. Issues with proper maintenance were also mentioned with claims of a strong chlorine smell or a lack of chlorine making the pool use questionable. The area around the pool can get very stuffy and suffocating with the facilities appearing outdated to some patrons.
Complaints about children running unsupervised, diving and mishandling equipment contributed to a chaotic atmosphere. The small size of the pool has been noted to exacerbate the problem of overcrowding, leaving little room for a relaxing swim during peak hours. Despite these drawbacks, the indoor pool remains a notable feature of iStay Hotel Ciudad Juarez, particularly during less busy periods when the water is warm, clean and the area is more serene.
The iStay Hotel Ciudad Juarez receives positive remarks for its parking facilities. Guests appreciate that the hotel offers free and safe parking options, including an accessible basement parking area. The availability of ample and spacious parking is frequently highlighted with mentions of a big parking lot and covered parking, ensuring convenience for travelers with vehicles. The good location of the hotel, coupled with sufficient parking, adds to the overall convenience for guests.
iStay Hotel Ciudad Juarez is a prominent choice for families looking for a friendly and accommodating environment during their travels. The hotel's pool area is a particular highlight, bustling with children and creating a lively family-oriented atmosphere. Guests have praised the well-maintained family pool and the good condition of the gym facilities.
The location of the hotel is convenient for families, adding to its appeal as a family-friendly destination. Reviews highlight the hotel’s effectiveness in catering to large families, providing a perfect spot for family stays. The environment is clean, quiet and welcoming, further enhancing the comfort of family visits.
However, certain areas could use improvement. Some guests found the cribs provided for babies uncomfortable due to hard plastic mattresses and felt that the staff could be more accommodating with additional bedding. Additionally, the reception staff sometimes struggled with the high volume of guests, which occasionally affected service quality.
Overall, iStay Hotel Ciudad Juarez stands out as an ideal location for families, offering a warm and inviting ambiance perfect for large family groups and ensuring an enjoyable stay for all ages.
iStay Hotel Ciudad Juarez has garnered praise for its exceptional service and facilities, solidifying its reputation as a five-star hotel. Guests have highlighted the cozy and exceptional rooms, along with a commendable breakfast service. The hotel's location, conveniently near the international bridge, adds to its appeal. Overall, guest reviews reflect a very high level of satisfaction, particularly regarding the service and amenities offered.
The indoor pool at iStay Hotel Ciudad Juarez is consistently praised by guests for its inviting warmth and suitability for families. Many highlight the comfort of the heated pool, making it an appealing feature for both adults and children. Guests specifically mention enjoying the indoor setup, allowing for a pleasant swimming experience regardless of the weather. It stands out as a significant amenity that enhances the overall stay at the hotel.
Location Show Map
Location
The establishment is recognized for its cleanliness and comfort, ensuring a restful stay with well-maintained rooms and ample amenities. The on-site facilities, such as a swimming pool, a store and an attached restaurant, contribute to its appeal. Additionally, the hotel offers good value for money, further complemented by its excellent breakfast offerings. Overall, the location and overall comfort make the 'iStay Hotel Ciudad Juarez' a compelling choice for visitors seeking convenience and quality accommodations in the heart of Ciudad Juarez.
Breakfast
On the other hand, there are notable criticisms regarding the organization and quality of certain breakfast offerings. Issues such as cold food, unappetizing fruit and limited buffet options have been mentioned. Some guests have also experienced dissatisfaction with the use of disposable utensils and cups and the general presentation of the food. Additionally, reports of limited variety and bland taste have surfaced, suggesting that the breakfast service might benefit from improvement in these areas.
Overall, while the breakfast at iStay Hotel Ciudad Juarez has its highlights, there are areas where enhancements could make the morning meal experience more consistently enjoyable for all guests.
Dinner
Rooms
Cleanliness is a hit or miss with several guests finding their rooms clean and very comfortable, while others reported issues such as dirty carpets, sheets and overall poor cleaning standards. Outdated facilities, old furniture and maintenance issues like malfunctioning air conditioning and shower problems are recurring themes. Some areas suffered from unpleasant smells, likely due to drainage or old bathroom pipes.
Amenities appear limited with no mini-fridges or microwaves in rooms, although some enjoyed direct access to the pool and spacious elevator views. Noise levels and room conditions varied with some rooms being too noisy or poorly ventilated.
Despite these drawbacks, the rooms' spaciousness, reasonable pricing and excellent customer service make iStay Hotel Ciudad Juarez a mixed yet potentially comfortable choice for travelers.
Beds
That said, there are notable concerns raised by various reviewers. Some beds and mattresses appear to be outdated with specific references to old, squeaky and expired mattresses in need of replacement. Issues such as beds being too hard, creaky or even broken were also mentioned. A few reviews flag the size of the beds, indicating a preference for larger options. Additionally, the condition of the bedding itself came under scrutiny with observations of worn, torn or dirty linens detracting from the overall experience.
In summary, while comfort is a frequently mentioned positive aspect of the beds at 'iStay Hotel Ciudad Juarez', there seems to be a significant need for updating and maintaining consistency in quality to meet the high expectations of all guests.
Cleanliness
However, the reviews suggest that the hotel’s standards for cleanliness and maintenance are inconsistent. Several guests noted issues such as dirty bed sheets, musty smells in rooms and towels and general neglect in common areas like hallways and the pool. Complaints also included dirty carpets, cockroaches and dirty towels and glasses. Some facilities like the bathroom curtains were found to be very dirty, adding to the negative aspects.
Despite these issues, the staff's customer service was often highlighted positively. It's evident that while the hotel shines in terms of location and staff friendliness, it needs to address its maintenance and hygiene shortcomings to enhance the overall guest experience.
Staff
The hotel also enjoys a prime location, which is frequently noted as a significant advantage, being close to places of interest and providing easy access for travelers. This convenient positioning, combined with the cleanliness and comfort of the rooms and the quality of maintenance, enhances the overall guest experience.
Despite the overwhelmingly positive remarks, there are occasional reports of less favorable encounters, particularly in the dining area, where some guests noted disorganized service and less friendly interactions. However, such concerns appear to be isolated incidents rather than the norm.
Overall, the combination of a great location, cleanliness and a dedicated, friendly staff makes iStay Hotel Ciudad Juarez a strong choice for visitors seeking comfort and good service during their stay.
Wi-Fi
Gym
However, some reviews highlight areas for improvement. A few guests mentioned that the gym is frequently not working at full capacity with issues such as outdated equipment and some apparatus being out of service. Additionally, there have been mentions of the gym being neglected and in terrible condition at times.
Overall, while the gym offers key amenities for guests seeking to stay active, there seems to be room for improvement in terms of maintenance and equipment updates.
Pool
However, the pool also faced criticisms regarding cleanliness and overcrowding. Some guests reported finding hair in the pool, murky water and a generally unclean environment. Issues with proper maintenance were also mentioned with claims of a strong chlorine smell or a lack of chlorine making the pool use questionable. The area around the pool can get very stuffy and suffocating with the facilities appearing outdated to some patrons.
Complaints about children running unsupervised, diving and mishandling equipment contributed to a chaotic atmosphere. The small size of the pool has been noted to exacerbate the problem of overcrowding, leaving little room for a relaxing swim during peak hours. Despite these drawbacks, the indoor pool remains a notable feature of iStay Hotel Ciudad Juarez, particularly during less busy periods when the water is warm, clean and the area is more serene.
Parking
Family
The location of the hotel is convenient for families, adding to its appeal as a family-friendly destination. Reviews highlight the hotel’s effectiveness in catering to large families, providing a perfect spot for family stays. The environment is clean, quiet and welcoming, further enhancing the comfort of family visits.
However, certain areas could use improvement. Some guests found the cribs provided for babies uncomfortable due to hard plastic mattresses and felt that the staff could be more accommodating with additional bedding. Additionally, the reception staff sometimes struggled with the high volume of guests, which occasionally affected service quality.
Overall, iStay Hotel Ciudad Juarez stands out as an ideal location for families, offering a warm and inviting ambiance perfect for large family groups and ensuring an enjoyable stay for all ages.
5 Star
Indoor Pool
Yes, iStay Hotel Ciudad Juarez has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at iStay Hotel Ciudad Juarez.
No, iStay Hotel Ciudad Juarez doesn't allow dogs.
Yes, parking facilities are available at iStay Hotel Ciudad Juarez.
Yes, iStay Hotel Ciudad Juarez has a gym.
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