Occidental Cozumel - All Inclusive
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Summary of reviewsOccidental Cozumel - All Inclusive offers a serene and idyllic retreat, beautifully integrated within a lush natural reserve. The location is frequently praised for its tranquility and natural beauty, acting as a secluded paradise with easy beach access and proximity to excellent diving spots. Guests appreciate the clean, soft sands, stunning sunsets and encounters with local wildlife, all contributing to a unique and immersive tropical experience.
The hotel grounds are well-maintained and the facilities are praised for their cleanliness. Visitors commend the spacious and comfortable rooms, highlighting their cleanliness and appealing colonial-style design. While some mention minor inconveniences like outdated furniture or occasional musty smells, the overall room environment remains positive and inviting.
Dining experiences receive mixed reviews. Specialty a la carte restaurants, such as the Mediterranean restaurant and beach bar, are particularly noted for their delicious food and excellent service. However, the buffet options are often described as repetitive, lacking variety, especially for vegetarians and vegans. The limited availability of specialty restaurant reservations and long lines further detract from the dining experience.
The staff are predominantly described as polite, attentive and friendly, significantly enhancing guest experiences with their exceptional service. Specific mentions of standout staff members underscore the personal and caring service provided.
The resort’s pools are a highlight with well-maintained and clean spaces that cater to both relaxation and aquatic activities. The adult pool is particularly praised for its tranquility. Despite occasional overcrowding, the pool areas, enhanced by beautiful gardens, offer a memorable experience.
Guests have mixed feelings about the beach due to significant erosion from a previous hurricane, which has reduced its size. However, the beach is still appreciated for its cleanliness, safety and picturesque setting, offering fantastic swimming and snorkeling opportunities.
The hotel proves to be a family-friendly destination with fun activities for kids and generally good food. Some guests suggest additional activities for teens would enhance the experience.
Wi-Fi services at the resort receive varied feedback with some guests experiencing satisfactory connectivity while others report slow speeds and limited coverage.
In summary, Occidental Cozumel - All Inclusive excels in providing a tranquil and picturesque environment, supported by clean facilities and friendly staff. While there is room for improvement in dining variety and Wi-Fi connectivity, the overall experience is positive, making it an appealing choice for those seeking a serene and beautiful escape.
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The hotel grounds are well-maintained and the facilities are praised for their cleanliness. Visitors commend the spacious and comfortable rooms, highlighting their cleanliness and appealing colonial-style design. While some mention minor inconveniences like outdated furniture or occasional musty smells, the overall room environment remains positive and inviting.
Dining experiences receive mixed reviews. Specialty a la carte restaurants, such as the Mediterranean restaurant and beach bar, are particularly noted for their delicious food and excellent service. However, the buffet options are often described as repetitive, lacking variety, especially for vegetarians and vegans. The limited availability of specialty restaurant reservations and long lines further detract from the dining experience.
The staff are predominantly described as polite, attentive and friendly, significantly enhancing guest experiences with their exceptional service. Specific mentions of standout staff members underscore the personal and caring service provided.
The resort’s pools are a highlight with well-maintained and clean spaces that cater to both relaxation and aquatic activities. The adult pool is particularly praised for its tranquility. Despite occasional overcrowding, the pool areas, enhanced by beautiful gardens, offer a memorable experience.
Guests have mixed feelings about the beach due to significant erosion from a previous hurricane, which has reduced its size. However, the beach is still appreciated for its cleanliness, safety and picturesque setting, offering fantastic swimming and snorkeling opportunities.
The hotel proves to be a family-friendly destination with fun activities for kids and generally good food. Some guests suggest additional activities for teens would enhance the experience.
Wi-Fi services at the resort receive varied feedback with some guests experiencing satisfactory connectivity while others report slow speeds and limited coverage.
In summary, Occidental Cozumel - All Inclusive excels in providing a tranquil and picturesque environment, supported by clean facilities and friendly staff. While there is room for improvement in dining variety and Wi-Fi connectivity, the overall experience is positive, making it an appealing choice for those seeking a serene and beautiful escape.
Resort with All Inclusive Packages
Luxury Resort
Beachfront Resort
Resort near The Beach
Resort Taking Steps Towards Sustainability
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Outdoor Pool
Resort with Free Wi-Fi
Business Resort
Resort with Parking
Accessible Resort
Resort with Gym
Resort with Tennis Courts
5-Star Resort
Resort with Outdoor Pool
Guest Reviews
Situated within a lush and serene natural reserve, Occidental Cozumel offers guests a tranquil retreat with spectacular surroundings. The hotel's location, away from the hustle and bustle of Cozumel's main town, provides a secluded atmosphere that is perfect for relaxation, yet remains convenient with easy beach access and proximity to top-notch diving spots. The beach itself is often highlighted as beautiful and peaceful with clean, soft sands and stunning sunsets that contribute to an idyllic tropical experience.
Guests appreciate the harmonious integration of the hotel with its natural environment, which allows for encounters with local wildlife such as green iguanas and coatimundis. The lush greenery and jungle atmosphere further enhance the unique charm of the property, creating a sense of being immersed in nature.
Additionally, the hotel's facilities and overall cleanliness receive high praise with well-maintained grounds and attentive staff contributing to a pleasant stay. Though somewhat remote, the convenient access to the beach and diving center, as well as the availability of taxis for excursions, ensures that guests can enjoy both tranquil isolation and flexibility in exploration.
Ultimately, Occidental Cozumel provides a perfect blend of natural beauty, seclusion and convenience, making it an ideal getaway for those looking to escape to a peaceful paradise enhanced by exceptional beach and diving experiences.
The consensus on breakfast at Occidental Cozumel - All Inclusive is mixed with a few consistent observations from guests. The breakfast offerings are generally described as good with some guests highlighting the wide variety and delicious preparation. Positive feedback includes notes on the quality and acceptability of the breakfast with several guests mentioning that the breakfast was great and very good.
However, there are also remarks on the lack of variety, particularly for vegetarians and children. The breakfast buffet is mentioned as being quite basic and repetitive with some guests pointing out that it could benefit from more effort in terms of options and flavor. There are also practical concerns such as long queues at the grill table and the absence of air conditioning in the buffet area, which some found uncomfortable.
Overall, while many guests enjoyed their breakfast, there is room for improvement, especially in terms of variety and catering to specific dietary needs.
Dining experiences at Occidental Cozumel - All Inclusive receive mixed feedback from guests. On the positive side, the quality and taste of the food in certain instances, such as at the Mediterranean restaurant and beach bar, were highly praised for their delicious offerings and enchanting atmospheres. Some diners enjoyed diverse meal options and the excellent service, notably at Los Olivos. Specialty a la carte restaurants were highlighted for serving delicious meals and making reservations upon check-in is recommended to ensure a more enjoyable dining experience.
However, there are areas where the dining experience could improve. The food at the buffet often lacks variety and becomes repetitive with several mentioning it did not meet their standards. Vegetarian and vegan options were noted as needing improvement. Additionally, there is frustration with the limited availability of specialty restaurant reservations, as these are only open a few days a week and restricted in number during guests' stays. This has led to some guests experiencing long lines and dissatisfaction with the overall accessibility of higher quality dining options. Some reviews also noted that the overall food quality at the self-service buffet was average with some finding it outright disappointing.
In summary, while Occidental Cozumel's specialty dining can provide delightful meals in a charming setting, the buffet offerings and reservation limitations detract from the overall dining experience.
The guest reviews for Occidental Cozumel - All Inclusive highlight a mixed but generally positive experience regarding the rooms. Many visitors appreciated the spaciousness and comfort of the rooms, noting that they are clean, well-equipped and aesthetically pleasing. The size of both the rooms and bathrooms received commendations with several remarks on the cozy and comfortable environment and excellent quality of beds. The cleanliness of the rooms was frequently praised, along with the appealing colonial-style hotel facilities.
However, some guests pointed out issues such as a musty or moldy smell, outdated furniture and technology and occasional dampness in the bedding. There were also mentions of minor inconveniences like fridges not getting cold and the bathing tubs being quite small. A few reviews indicated issues with air conditioning and minibars, while others mentioned that the room location could be noisy or slightly inconvenient for beach access.
Overall, while some refurbishments and improvements could enhance the stay, the spacious, comfortable rooms with their beautiful and clean environment make for a generally satisfactory experience.
Occidental Cozumel - All Inclusive receives mixed reviews regarding its bedding. While many guests rave about the comfortable and incredibly comfy beds with some even calling them the best beds they've ever slept in, there are also notable mentions of discomfort for some. The rooms themselves are frequently described as large, clean and pleasant, complementing the high-quality bedding found in many cases. The hotel provides tons of pillows, which some guests found to be great, though there are occasional reports of issues such as mildew smells and lumpy, old pillows. Unfortunately, a few guests experienced wet and stained sheets and pillowcases, along with a noisy mattress. Overall, the bedding experience seems to vary, but the positive feedback about comfort and the quality of the rooms stands out significantly.
Occidental Cozumel - All Inclusive boasts a reputation for impeccable cleanliness and well-maintained facilities. Guests frequently highlight the clean and spacious rooms, which are kept tidy by diligent housekeeping services. The beautifully manicured grounds and large, well-maintained garden areas contribute to the tranquil atmosphere of the resort. The property, characterized by its colonial charm, is consistently described as beautiful and well-cared for.
Friendly and professional staff enhance the experience by maintaining high standards of tidiness throughout the resort. Notably, the clean and tranquil sea, comfortable accommodations and a generous supply of pillows in the rooms are repeatedly praised. Hygiene protocols, such as masking by staff, earn commendations, although there are occasional mentions of areas needing improvement, particularly concerning the cleanliness of buffet areas and some room details.
Overall, the resort’s commitment to cleanliness and the consistently positive feedback about the staff suggests a well-kept and welcoming environment for guests. The beauty and tranquility of the property, combined with its cleanliness and the staff’s attentiveness, make it a recommended choice for travelers seeking a serene and pristine getaway.
Occidental Cozumel - All Inclusive has received a range of feedback regarding its staff, but the majority of comments highlight positive experiences. Many guests describe the team as very polite, attentive and exceptionally friendly. The service from restaurant and pool staff is frequently praised with several visitors noting that employees go out of their way to make guests feel welcome and special. Specific mentions of outstanding service from staff members like Danny Meneses, Santos, Laura and Cristina provide a human touch to their efficient and caring service.
The staff's helpfulness extends beyond the basic duties with many guests reporting prompt responses to their needs and a willingness to assist with any issues. The warmth of the personnel, from the reception to housekeeping, enhances the overall guest experience. Kindness and courteous behavior are observed consistently across various roles within the resort.
However, there are occasional mentions of less favorable interactions, particularly with certain reception staff, some of whom were noted for providing inaccurate information or not being as responsive to requests. Despite these few instances, the general perception remains very positive with the overwhelming majority of reviews commending the staff's dedication, friendliness and professionalism.
In sum, Occidental Cozumel's staff significantly contribute to the resort's inviting atmosphere, consistently delivering exceptional service and ensuring that most guests feel warmly welcomed and well cared for during their stay.
The Wi-Fi at Occidental Cozumel - All Inclusive receives mixed feedback from guests. While some guests found the Wi-Fi to be very good throughout the entire facility and appreciated the free internet, others encountered numerous issues. Many reported the internet speed in rooms to be slow with Wi-Fi being spotty and occasionally failing. Coverage does not extend to the pool and beach areas, which can be inconvenient for those wanting to stay connected. Persistent connection problems and consistent mention of slow speeds suggest that the hotel's Wi-Fi service could use improvement to meet the expectations of guests seeking reliable internet access during their stay.
Occidental Cozumel - All Inclusive impresses with its pool offerings, making it an excellent destination for both relaxation and aquatic activities. Guests frequently note the friendliness of the staff, enhancing the overall experience with their smiles and politeness. The pools stand out as well-maintained and clean with ample space around them for everyone.
The adult pool, in particular, receives high praise for its tranquility and ideal setting for those seeking a quiet escape. While the main pool can get crowded at times, its large size and regular cleaning every morning make it a popular spot for lounging and swimming. The beachfront pool area is similarly admired for its beauty and convenient access to the private beach.
Guests enjoy lounging by the pool or the beach, appreciating the many loungers available. Highlighted features include the incredible bar service with delicious, strong drinks and a well-run dive center, reflecting the resort's commitment to quality service. Despite some remarks on the need for tile maintenance and occasional overcrowding, the overall pool areas—supplemented by beautiful gardens and thoughtful layout—set the scene for a memorable stay.
The beach near Occidental Cozumel - All Inclusive offers a mixed experience according to guest reviews. While many highlight the beauty and serenity of the beach, citing it as beautiful, clean and offering a fantastic view with incredible swimming and snorkeling opportunities, there are certain drawbacks that cannot be ignored. The beach has suffered significant erosion due to a previous hurricane, resulting in a much narrower beachfront than depicted in photos. Despite this, the beach remains a lovely, relaxing and quiet retreat with minimal seaweed, well-maintained surroundings and close proximity to the ocean for water activities.
Guests appreciated the private beach's cleanliness, safety (with a lifeguard on duty) and the abundance of animals around the area. They also complimented the beach restaurant for its excellent food. While some reviews lament the limited beach size and eroded areas limiting space for lounge chairs, others seem to find the small, cozy setting a unique charm.
Many guests enjoy walking along the shore, except in areas where erosion has impacted accessibility. Overall, while acknowledging the beach's downsized dimensions and wear from natural forces, visitors still find it to be a picturesque and inviting part of their stay, enhanced by the beautiful sunsets and serene atmosphere.
The Occidental Cozumel - All Inclusive proves to be a great venue for a family vacation, especially appreciated by families with kids. Guests have praised the fun activities at the pool and excellent food, while children have also enjoyed the dedicated activities. The hotel’s staff is described as very nice and attentive, striving to enhance guests' experiences. However, there's a mention that additional activities or a recreation center for teens would be beneficial. Some logistical issues, like having change for tips or wristbands for children, were noted. Despite some challenges, many reviews highlight the hotel as an ideal spot for family vacations, suitable for those preparing for athletic events like IM or IM70.3 Cozumel. It's a family-friendly destination that provides an enjoyable experience for both kids and parents, though its laid-back atmosphere may be more appealing to adults seeking relaxation.
The reviews for Occidental Cozumel - All Inclusive reveal a consensus that the hotel does not meet the standards typically associated with a five-star rating. Many guests express disappointment, citing that the service and amenities fall short of expectations. Specific issues include a lack of hygiene, unprofessional staff and average food and drinks that are not consistent with what one would anticipate from a five-star establishment. The buffet offerings were reportedly not varied and the absence of HD TV channels contributed to the subpar experience. While some acknowledge that the hotel could have potential, there is a prevalent sentiment that it is unworthy of its five-star classification. Overall, the critiques indicate that for the price and the expectation of five-star service, guests were decidedly underwhelmed.
Occidental Cozumel - All Inclusive provides a mixed experience that caters to specific tastes. The all-inclusive package offers great value, making it a practical choice, especially given the limited dining options in the vicinity. The resort’s relatively small size ensures it feels less crowded, adding to the overall comfort.
Guests appreciated the availability of activities and the nice gym, contributing positively to their stay. Complimentary drinks, including wine and cocktails, were a highlight for many, while the resort’s food and drink offerings received a mixed reception. For some, the quality of food in the buffet and à la carte restaurants did not meet expectations with reports of repetitive and unsatisfactory meals. The restriction on restaurant reservations—allowing only one reservation in a four-day stay—was a downside.
The all-inclusive plan, while sufficient and easy to navigate, had some drawbacks. There were no snack services between meals and certain activities, like kayaking, had limited hours without adequate communication to the guests. Although the package included drinks and meals, premium options were not available as part of the deal.
Overall, visitors seeking quantity over quality might enjoy the Occidental Cozumel all-inclusive experience. However, those expecting high-end dining and extensive in-room services might find the offering modest compared to other 5-star resorts. Despite these limitations, the resort provides all the essentials for a good vacation in a convenient all-inclusive package.
Occidental Cozumel - All Inclusive presents an aura of incredible luxury, evident from the stylish ambiance and the service, which remains excellent throughout the stay. Guests often describe their experience as a 5-star one, beginning with fantastic service at check-in and continuing through to check-out, making it a place they'd happily return to without hesitation.
The beach, while beautiful, is noted to be small and there are some concerns regarding the quality of the drinks and the food. Additionally, there have been mentions of rooms lacking maintenance with issues reported in amenities such as the minibar, shower and bathtub. Despite these drawbacks, the overall luxurious feel of the resort seems to capture most guests, although some feel that the cost might outweigh the benefits, making their experience one of the most expensive encounters they've had on Mexican beaches.
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Location
Guests appreciate the harmonious integration of the hotel with its natural environment, which allows for encounters with local wildlife such as green iguanas and coatimundis. The lush greenery and jungle atmosphere further enhance the unique charm of the property, creating a sense of being immersed in nature.
Additionally, the hotel's facilities and overall cleanliness receive high praise with well-maintained grounds and attentive staff contributing to a pleasant stay. Though somewhat remote, the convenient access to the beach and diving center, as well as the availability of taxis for excursions, ensures that guests can enjoy both tranquil isolation and flexibility in exploration.
Ultimately, Occidental Cozumel provides a perfect blend of natural beauty, seclusion and convenience, making it an ideal getaway for those looking to escape to a peaceful paradise enhanced by exceptional beach and diving experiences.
Breakfast
However, there are also remarks on the lack of variety, particularly for vegetarians and children. The breakfast buffet is mentioned as being quite basic and repetitive with some guests pointing out that it could benefit from more effort in terms of options and flavor. There are also practical concerns such as long queues at the grill table and the absence of air conditioning in the buffet area, which some found uncomfortable.
Overall, while many guests enjoyed their breakfast, there is room for improvement, especially in terms of variety and catering to specific dietary needs.
Dinner
However, there are areas where the dining experience could improve. The food at the buffet often lacks variety and becomes repetitive with several mentioning it did not meet their standards. Vegetarian and vegan options were noted as needing improvement. Additionally, there is frustration with the limited availability of specialty restaurant reservations, as these are only open a few days a week and restricted in number during guests' stays. This has led to some guests experiencing long lines and dissatisfaction with the overall accessibility of higher quality dining options. Some reviews also noted that the overall food quality at the self-service buffet was average with some finding it outright disappointing.
In summary, while Occidental Cozumel's specialty dining can provide delightful meals in a charming setting, the buffet offerings and reservation limitations detract from the overall dining experience.
Rooms
However, some guests pointed out issues such as a musty or moldy smell, outdated furniture and technology and occasional dampness in the bedding. There were also mentions of minor inconveniences like fridges not getting cold and the bathing tubs being quite small. A few reviews indicated issues with air conditioning and minibars, while others mentioned that the room location could be noisy or slightly inconvenient for beach access.
Overall, while some refurbishments and improvements could enhance the stay, the spacious, comfortable rooms with their beautiful and clean environment make for a generally satisfactory experience.
Beds
Cleanliness
Friendly and professional staff enhance the experience by maintaining high standards of tidiness throughout the resort. Notably, the clean and tranquil sea, comfortable accommodations and a generous supply of pillows in the rooms are repeatedly praised. Hygiene protocols, such as masking by staff, earn commendations, although there are occasional mentions of areas needing improvement, particularly concerning the cleanliness of buffet areas and some room details.
Overall, the resort’s commitment to cleanliness and the consistently positive feedback about the staff suggests a well-kept and welcoming environment for guests. The beauty and tranquility of the property, combined with its cleanliness and the staff’s attentiveness, make it a recommended choice for travelers seeking a serene and pristine getaway.
Staff
The staff's helpfulness extends beyond the basic duties with many guests reporting prompt responses to their needs and a willingness to assist with any issues. The warmth of the personnel, from the reception to housekeeping, enhances the overall guest experience. Kindness and courteous behavior are observed consistently across various roles within the resort.
However, there are occasional mentions of less favorable interactions, particularly with certain reception staff, some of whom were noted for providing inaccurate information or not being as responsive to requests. Despite these few instances, the general perception remains very positive with the overwhelming majority of reviews commending the staff's dedication, friendliness and professionalism.
In sum, Occidental Cozumel's staff significantly contribute to the resort's inviting atmosphere, consistently delivering exceptional service and ensuring that most guests feel warmly welcomed and well cared for during their stay.
Wi-Fi
Pool
The adult pool, in particular, receives high praise for its tranquility and ideal setting for those seeking a quiet escape. While the main pool can get crowded at times, its large size and regular cleaning every morning make it a popular spot for lounging and swimming. The beachfront pool area is similarly admired for its beauty and convenient access to the private beach.
Guests enjoy lounging by the pool or the beach, appreciating the many loungers available. Highlighted features include the incredible bar service with delicious, strong drinks and a well-run dive center, reflecting the resort's commitment to quality service. Despite some remarks on the need for tile maintenance and occasional overcrowding, the overall pool areas—supplemented by beautiful gardens and thoughtful layout—set the scene for a memorable stay.
Beach
Guests appreciated the private beach's cleanliness, safety (with a lifeguard on duty) and the abundance of animals around the area. They also complimented the beach restaurant for its excellent food. While some reviews lament the limited beach size and eroded areas limiting space for lounge chairs, others seem to find the small, cozy setting a unique charm.
Many guests enjoy walking along the shore, except in areas where erosion has impacted accessibility. Overall, while acknowledging the beach's downsized dimensions and wear from natural forces, visitors still find it to be a picturesque and inviting part of their stay, enhanced by the beautiful sunsets and serene atmosphere.
Family
5 Star
All-Inclusive Packages
Guests appreciated the availability of activities and the nice gym, contributing positively to their stay. Complimentary drinks, including wine and cocktails, were a highlight for many, while the resort’s food and drink offerings received a mixed reception. For some, the quality of food in the buffet and à la carte restaurants did not meet expectations with reports of repetitive and unsatisfactory meals. The restriction on restaurant reservations—allowing only one reservation in a four-day stay—was a downside.
The all-inclusive plan, while sufficient and easy to navigate, had some drawbacks. There were no snack services between meals and certain activities, like kayaking, had limited hours without adequate communication to the guests. Although the package included drinks and meals, premium options were not available as part of the deal.
Overall, visitors seeking quantity over quality might enjoy the Occidental Cozumel all-inclusive experience. However, those expecting high-end dining and extensive in-room services might find the offering modest compared to other 5-star resorts. Despite these limitations, the resort provides all the essentials for a good vacation in a convenient all-inclusive package.
Luxury
The beach, while beautiful, is noted to be small and there are some concerns regarding the quality of the drinks and the food. Additionally, there have been mentions of rooms lacking maintenance with issues reported in amenities such as the minibar, shower and bathtub. Despite these drawbacks, the overall luxurious feel of the resort seems to capture most guests, although some feel that the cost might outweigh the benefits, making their experience one of the most expensive encounters they've had on Mexican beaches.
Yes, Occidental Cozumel - All Inclusive has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Occidental Cozumel - All Inclusive.
No, Occidental Cozumel - All Inclusive doesn't allow dogs.
Yes, parking facilities are available at Occidental Cozumel - All Inclusive.
Yes, Occidental Cozumel - All Inclusive has a gym.
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