The Westin Cozumel

Cozumel, Carretera Costera Norte Km 4.820.547698,-86.928159(Show on Map)

7.8

Good

+5 Photos

+ 3 Photos3

Checkin - Checkout datesWed, 04 Nov - Thu, 05 Nov04 Nov - 05 Nov

Info

Summary of reviews

Summarized by AI

The Westin Cozumel offers a remarkable combination of breathtaking location, commendable amenities, and excellent service that consistently earns praise from guests. Situated along Cozumel's stunning coastline, guests revel in the hotel's direct access to a pristine beach, lauded for its crystal-clear waters and vibrant marine life ideal for snorkeling. The peaceful setting, with its spectacular sea views, provides a serene escape while remaining conveniently close to the local town center. The accommodations at The Westin Cozumel are frequently celebrated, particularly for their luxurious design and comfort. Spacious rooms feature floor-to-ceiling windows offering stunning sea vistas, with well-furnished interiors and highly comfortable beds enhancing the guest experience. The inclusion of balconies and jacuzzis on terraces adds an extra touch of luxury, and the hotel's overall cleanliness and maintenance contribute positively to guest satisfaction. Dining experiences, especially breakfast, impress with their flavorful variety and quality, even though there are areas for improvement, such as more varied dinner options and quicker service. The all-inclusive package is noted for offering a great culinary experience, though some operational aspects could be fine-tuned to better meet guest expectations. Guests frequently commend the hotel's staff for their warmth and professionalism, with individual staff members standing out for exceptional service. The staff's efforts to ensure pleasant stays contribute significantly to the positive impression of the hotel. The hotel's pool area is another highlight, featuring impressive views and a serene atmosphere, with adventurous opportunities like complimentary kayaking and snorkeling enhancing the stay. Despite minor concerns over pool furniture availability, the combination of tranquil pools and stunning beach access makes The Westin Cozumel a desirable destination for relaxation and enjoyment. Overall, The Westin Cozumel offers an exemplary stay with its serene ambiance, excellent service, and beautiful surroundings, making it an attractive choice for visitors seeking both relaxation and adventure on Cozumel island.

Categories

Luxury

AI-generatedThis 5-star luxury hotel offers rooms, suites, and cabanas with ocean views, some featuring private plunge pools or outdoor whirlpools. Guests can indulge at the Zazil Spa, which includes a jacuzzi, polar pool, steam room, and sauna, and enjoy panoramic views from the Sky Lounge, which is the highest bar in Cozumel.

Beachfront

AI-generatedLocated on Carretera Costera Norte, it provides a comfortable and luxurious stay with beautiful ocean views. It's known for its excellent service and well-maintained facilities.

Outdoor Pool

AI-generatedThe Westin Cozumel offers a luxurious experience with its outdoor pool and beach access. The hotel also includes amenities such as a spa and multiple dining options, enhancing its appeal for relaxation and recreation.

5 Star

AI-generatedOffers a private beach area ideal for snorkeling, along with a top-floor pool providing interesting island views. The rooms are spacious, and the location is convenient for exploring the island.

All-Inclusive Packages

AI-generatedProvides a very good experience with beautiful properties and well-kept facilities. The staff are friendly and helpful, contributing to a pleasant and comfortable stay.

Gym

AI-generatedHas a fitness center and an on-site spa, Zazil Spa. Offers a nice beach and good snorkeling on site, combining relaxation with physical activities.

Accessible

AI-generatedThe Westin Cozumel provides wheelchair accessibility with features like an elevator with a wide door and a stair-free path to the entrance. Accessible rooms include grab bars near the toilet, a hand-held showerhead, and lowered electrical outlets in the bathroom.

Business

AI-generatedThe Westin is a great option for business trips, offering the perfect destination for business trips. The hotels includes free Wi-Fi, gym, laundry facilities, onsite catering, outdoor gastronomy, pool outdoor, security staff onsite, spa, terrace, VIP service, and video conferencing.

Pool

AI-generatedThe Westin Cozumel features a beautiful outdoor pool with a swim-up bar and comfortable lounge areas. The pool area provides a relaxing atmosphere with stunning ocean views, making it ideal for unwinding.

Outdoor Pool

Romantic

AI-generatedThis hotel offers excellent service and comfortable accommodations, ensuring a pleasant and romantic stay. The beautiful surroundings and various amenities cater to couples seeking relaxation and intimacy.

Dog Friendly

AI-generatedThe Westin Cozumel is a pet-friendly hotel. It is known for providing comfortable accommodations and quality service. It offers a relaxing environment for guests traveling with pets.

Spa

AI-generatedHome to Zazil Spa, this hotel provides a tranquil sanctuary with ocean views. The spa features a Jacuzzi, polar pool, steam room, and sauna. Guests can indulge in various treatments including therapeutic baths, facials, body wraps, and different types of massages, including couples' options.

Honeymoon

AI-generatedRecognized as a good hotel for honeymoons, The Westin Cozumel offers a comfortable and upscale experience. Its amenities and service contribute to a pleasant and memorable stay for couples.

Beach

AI-generatedLocated on the northern coast, the hotel offers stunning ocean views and direct beach access. It is known for its refined accommodations and excellent service.

Family

Free Wi-Fi

Parking

Check-in - Check-out

Check In:

15:00

Check Out:

11:00

Facilities

Parking

Restaurant

Pets allowed

Room service

Meeting/banquet facilities (additional charge)

Bar

24-hour front desk

Sauna (additional charge)

Fitness centre

Terrace

Fishing (additional charge, off-site)

Business centre (additional charge)

Babysitting/child services (additional charge)

Laundry (additional charge)

Dry cleaning (additional charge)

Facilities for disabled guests

Games room

Breakfast in the room

Ironing service (additional charge)

Free parking

Internet services

Lift

Express check-in/check-out

Safety deposit box

Spa & wellness centre (additional charge)

Massage (additional charge)

Packed lunches

Car hire

Tour desk

Fax/photocopying (additional charge)

Diving (additional charge)

Snorkelling

Luggage storage

WiFi

Allergy-free room

Outdoor pool

Free WiFi

Non-smoking throughout

Air conditioning

ATM/cash machine on site

Private beach area

Snack bar

Sun terrace

Outdoor pool (all year)

Concierge service

Shuttle service (additional charge)

Special diet menus (on request)

Trouser press

Water sport facilities on site (additional charge)

Shared lounge/TV area

Kids' club

Beachfront

Parking on site

WiFi available in all areas

Indoor play area

Kids' meals (additional charge)

Street parking

Wheelchair accessible

Toilet with grab rails

Raised toilet

Rooftop pool

Infinity pool

Pool with view

Wine/champagne (additional charge)

Fruits (additional charge)

Pet basket

Pet bowls

Coffee house on site

Sun loungers or beach chairs

Sun umbrellas

Outdoor furniture

Beauty services

Facial treatments

Manicure

Pedicure

Body wrap

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Back massage

Neck massage

Foot massage

Couples massage

Head massage

Hand massage

Full body massage

Fitness

Fitness/spa locker rooms

Beach

Shuttle service

Happy hour (additional charge)

Cooking class

Live music/performance

Live sport events (broadcast)

24-hour security

Key card access

Security alarm

Smoke alarms

CCTV in common areas

Fire extinguishers

Swimming pool

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

Process in place to check health of guests

First aid kit available

Cashless payment available

Mobile app for room service

Invoice provided

Room Types

Classic Guest room 1 King Ocean ViewProviding free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit offers 1 bed.

Classic Balcony 1 King, Larger Guest roomThe spacious double room offers air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Classic Balcony 2 Queen, Larger Guest roomThe spacious double room features air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

Deluxe 1 King 1 Bedroom Smaller Suite Ocean viewThe spacious double room provides air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Deluxe 2 Queen Beds 1 Bedroom Smaller SuiteThe spacious double room offers air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

1 Bedroom Junior Suite 1 King Ocean viewGuests will have a special experience as the double room features a hot tub. The spacious double room provides air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Cabana 1, 1 Bedroom Studio Suite, 1 King, OceanfrontThis double room's special feature is the private pool. The spacious double room provides air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Cabana 2, 1 Bedroom Studio Suite, 1 King, OceanfrontThe private pool is a top feature of this double room. The spacious double room features air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Suite 1 Bedroom Larger 1 King Ocean view, Top floorThis double room features a hot tub. The spacious double room features air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Master Suite, 1 Bedroom Presidential Suite, 1 KingThe hot tub is a top feature of this double room. The spacious double room features air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

About The Westin Cozumel

Registry or License or Notification Number: 001-007-000565/2025

Guest Reviews

7.8

Good

Review Summaries

Summarized by AI

Location

Nestled gracefully along the pristine coastline of Cozumel, The Westin Cozumel offers an enviable location that draws praise from visitors who appreciate both tranquility and proximity to local attractions. The hotel stands out for its breathtaking sea views, a feature that many guests find awe-inspiring from both the rooms and the grounds. Its beachfront access is a highlight, allowing guests to snorkel amidst vibrant marine life directly from the hotel, creating an enchanting experience reminiscent of a living aquarium. While conveniently close to Cozumel's town center, the hotel maintains a peaceful distance from the hustle and bustle, ensuring a quiet retreat with easy taxi access for urban excursions. Families and couples alike find delight in the clean and expansive facilities, including a serene pool and well-organized festive events, making it an attractive choice for different visitor demographics. The modern and comfortable design of the hotel complements its natural surroundings, fostering a cozy atmosphere conducive to memorable stays. The friendliness of the staff, coupled with the hotel's prime location by a beautiful, calm beach and clear sea, ensures guests of The Westin Cozumel enjoy a blissful island escape.

Breakfast

The breakfast experience at The Westin Cozumel has garnered positive attention from guests, characterized by a variety of flavorful options that cater primarily to American tastes. While some guests noted a desire for fresher, healthier choices, many praised the overall quality of the breakfast offerings. The breakfast buffet is consistently appreciated, with remarks focusing on its rich flavors and great variety. Service is often highlighted, with particular commendation for staff members like Jorge, who was described as excellent and super friendly. The all-inclusive option is recommended by some guests, though the price of food may seem high; it's noted as being worthwhile for the quality provided. Guests have enjoyed the artistic bakery and pastry selections, adding to the delightful breakfast setting, and room service breakfast is described as both great and delicious. Overall, breakfast at The Westin Cozumel stands out as a top-notch experience that exceeds expectations compared to other establishments in the area.

Dinner

Dinner experiences at The Westin Cozumel receive mixed feedback, with several positives highlighted by guests. While the offerings at the Cuzamil restaurant may not live up to some expectations, another onsite restaurant has received praise, with diners describing their meals as amazing and the food as very good. The dinner menu has surprised some with its quality, although it is often noted as being quite expensive. Guests have expressed a desire for more menu variety and occasionally found the service to be on the slower side. However, given the hotel's proximity to the town, guests have the convenient option of exploring vibrant local dining options outside the hotel.

Rooms

The Westin Cozumel offers a mix of comfortable and luxurious accommodations that seem to delight many of its guests. A recurring highlight is the stunning sea views visible from floor-to-ceiling windows in most rooms, which guests describe as beautiful and spectacular. The rooms themselves are noted for being spacious and well-furnished, with a sense of luxury evident in the decor. Beds receive particular praise for their comfort, contributing to a truly restful experience. Guests often appreciate the cleanliness and the efficient functioning of air conditioning, enhancing their stay significantly. In terms of amenities, the addition of features like balconies and jacuzzis on terraces are well-received, adding an extra layer of indulgence to their experience. Although there are occasional mentions of cleanliness issues and occasional maintenance oversight, the overall consensus is that The Westin Cozumel provides a commendable backdrop for a tranquil vacation.

Beds

The Westin Cozumel delights guests with its very comfortable beds, often highlighted as a key feature of the hotel experience. Many visitors praise the spacious and well-appointed rooms that enhance their stay. The tranquil environment and luxurious accommodations are complemented by the overall upkeep and cleanliness of the hotel. While there are occasional mentions of hard pillows and some beds seeming empty, the general consensus is that the bedding contributes significantly to the comfort of their visit, creating a restful retreat in a picturesque setting.

Cleanliness

The Westin Cozumel receives high praise for its cleanliness and overall maintenance, creating a delightful experience for guests seeking a serene getaway. The well-kept facilities and immaculate rooms contribute to a sense of comfort and relaxation. The property boasts an exceptionally beautiful and private setting, offering everything needed for a peaceful retreat. Guests often commend the meticulously maintained spaces and appreciate the great service provided by the friendly and helpful staff. The hotel’s atmosphere is generally quiet and pleasant, with stunning views that add to its allure. While there are a few areas that could benefit from improvement, such as the cleanliness of the beach tables and glass windows, the overall experience is overwhelmingly positive, making The Westin Cozumel a great choice for travelers prioritizing cleanliness and tranquility.

Staff

The Westin Cozumel is celebrated for its outstanding staff, who play a pivotal role in ensuring guests have a pleasant stay. Visitors frequently highlight the friendly and attentive nature of the team, creating an inviting atmosphere throughout the hotel. From the moment guests arrive, they are often welcomed by employees who greet them with smiles and warmth. Even in specific services such as dining, the restaurant staff is noted for being exceptionally kind and helpful. Particular individuals stand out for their exceptional service, including Jorge the waiter and Mr. Facundo, the bartender, consistently delivering excellent experiences to diners. Oscar from management and Joseph handle guest concerns efficiently, showing commendable service and attention. Meanwhile, Ricardo at reception and the staff at the bar contribute positively to guests' interactions, leaving a lasting impression of friendliness and professionalism. The spa services also earn high praise for their exceptional quality, with the masseuse specifically mentioned for providing an outstanding experience. Overall, guests feel treated like family, with the hotel and restaurant staff going out of their way to know guests by name. Though there are occasional mentions of negative encounters, such as some feeling the reception staff could be more accommodating, the predominant sentiment is one of satisfaction with the hospitality provided. The dedication to excellent service and pleasant interactions has made the staff a vital part of why many visitors find their stay at The Westin Cozumel memorable.

Pool

The Westin Cozumel offers a delightful pool experience that garners admiration from guests for its impressive views and serene atmosphere. The rooftop pool emerges as a favorite, praised for its stunning vistas, providing a tranquil spot for relaxation. Guests also enjoy the upper pool, which enhances the overall appeal of the hotel's aquatic offerings. A special mention goes to the complimentary hour of kayaking and snorkeling, adding a touch of adventure to the stay. While there are occasional concerns about outdoor furniture availability and pool maintenance during cold fronts, the combination of the pool, beach, and terrace with a jacuzzi remains a popular choice for unwinding. The hotel's picturesque location and vibrant food options further enrich the poolside experience, making it a commendable destination for relaxation and enjoyment.

Beach

Nestled along the stunning coastline of Cozumel, The Westin Cozumel boasts an exceptional beach that frequently leaves guests impressed. Renowned for its crystal-clear waters, the beachfront is a paradise for snorkeling enthusiasts, offering a lively underwater world teeming with beautiful marine life. Visitors appreciate the cleanliness of the beach, with its pristine sands free from seaweed and the occasional rocky outcrop adding a touch of rugged charm. Guests enjoy the scenic beauty of the beach, which they describe as both pretty and tranquil, making it a worthwhile destination that justifies the price. The beach’s excellent location provides not only a breathtaking ocean view but also convenient access, ensuring that it is a highlight of any stay. In addition to the natural allure of the beach, the beachfront restaurant offers delicious dining options with picturesque ocean views. While the pool's temperature may be a consideration for some during the winter months, the overall experience at the beach leaves many guests planning their return. Accompanied by the hotel's excellent amenities and a spacious, nicely located room, The Westin Cozumel delivers a memorable seaside escape.

All-Inclusive Packages

The Westin Cozumel shines with its all-inclusive packages, offering a delightful experience where the quality of food remains uncompromised. Guests savor delicious bites, from poolside snacks to meals at the beachfront restaurant, making the all-inclusive experience notably worthwhile. Opting for this package is recommended, as it enables guests to indulge in a variety of culinary offerings without worry. However, the all-inclusive experience could be improved regarding timing and service expectations. It operates with restricted hours, causing some dissatisfaction with the available time for enjoying these inclusions. Additionally, there seems to be a disconnect between the concept of all-inclusive and service customs, as guests note the expectation for substantial tips, which can be unsettling and detract from the convenience and comfort the package is supposed to offer. In summary, while the all-inclusive option at The Westin Cozumel is recommended for its culinary excellence and variety, a few operational aspects might need refinement to align with the expectations of guests seeking a seamless and carefree experience.

FAQ

Yes, The Westin Cozumel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at The Westin Cozumel.

Yes, The Westin Cozumel welcomes dogs.

Yes, parking facilities are available at The Westin Cozumel.

Yes, The Westin Cozumel has a gym.

Location

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