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Summary of reviewsHotel Encantada Casa Boutique Spa, nestled on a hill in the charming San Blas neighborhood of Cusco, delivers exceptional experiences across various aspects, making it a highly praised destination for travelers.
The hotel's prime location provides breathtaking panoramic views of Cusco, praised by guests as some of the best cityscapes around. It is both centrally located and peacefully removed from the city's hustle and bustle with major attractions like Saqsaywaman and the viewpoints of San Cristobal and San Blas within walking distance. Guests appreciate the proximity to numerous stylish bars, restaurants and shops which add convenience to its picturesque setting. The gardens and terraces offer a perfect retreat for relaxation, enhancing the comfortable and cozy atmosphere.
The breakfast experience at Hotel Encantada is highly esteemed with a diverse selection of fresh, delicious foods such as freshly prepared eggs, custom omelettes, handmade bread, cakes and fresh fruits. The quality and personalized service from the staff make it a standout feature, often described as one of the best breakfast experiences guests have had.
Dinner at the hotel is equally commendable, receiving high marks for its delicious cuisine and exceptional service. The convenience of enjoying dinner and drinks with stunning views adds to the overall positive dining experience. While the atmosphere can be cool, the quality of the meals and the responsiveness of the staff more than compensate for this minor issue.
The rooms at Hotel Encantada are praised for their cleanliness, comfort and attractive decor. Guests frequently mention the high-quality linens and comfortable beds. Despite minor issues like occasional ants or outdated furniture, the overall sentiment remains positive due to the hotel's charming ambiance and modern amenities.
Cleanliness at the hotel is consistently highlighted with guests appreciating the immaculate bathrooms and well-maintained facilities. The attentive daily cleaning ensures a tidy and pleasant stay, contributing to the high standards upheld by the establishment.
The friendliness, attentiveness and helpfulness of the staff are consistently praised, significantly enhancing the guest experience. Whether providing recommendations organizing transportation or adding personal touches like hot water bottles, the staff's exceptional hospitality is a prominent highlight of the hotel.
The spa services at Hotel Encantada are also highly regarded, particularly for the quality of the massages. Treatments like the Inka Renewal are frequently mentioned as some of the best ever experienced, offering great value and relaxation after long hikes.
Guests frequently highlight the comfort of the beds, noting that they are very comfortable and equipped with quality mattresses. The evening provision of hot water bottles and the cozy atmosphere further enhance the sleeping experience, despite minor issues like pillow quality or bed sizes.
While Hotel Encantada may not meet all the typical expectations of a three-star boutique spa, it offers exceptional value and incredible views, making it a highly praised choice for visitors seeking breathtaking scenery and a serene retreat close to Cusco's historic center. Show more
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Hotel with Spa
Located in Cusco, this boutique hotel offers a charming and intimate spa experience. The spa provides a range of treatments designed to relax and rejuvenate, with personalized service and attention to detail.
Hotel with Free Wi-Fi
As a boutique hotel with spa services, Hotel Encantada Casa Boutique Spa ensures guests can enjoy complimentary Wi-Fi. This allows guests to blend relaxation with seamless connectivity.
Small Hotel
With its spa services and boutique ambiance, this hotel provides a relaxing and intimate retreat. The location in San Blas adds to its charm, offering a peaceful yet central base.
3-Star Hotel
This boutique hotel offers a unique experience with its spa facilities and charming ambiance. Located in a central area, it provides both relaxation and easy access to Cusco's attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Room Types
Standard Twin RoomFeatures a private bathroom with 24/7 hot water and hairdryer, heating, telephone with direct call system, Wi-Fi access, cable TV, and safety deposit box.
Standard Double RoomFeatures a private bathroom with 24/7 hot water and hairdryer, heating, telephone with direct call system, Wi-Fi access, cable TV, and safety deposit box.
Standard Triple RoomFeatures a private bathroom with 24/7 hot water and hairdryer, heating, telephone with direct call system, Wi-Fi access, cable TV, and safety deposit box.
Guest Reviews
8.9
Excellent
Location
Nestled on a hill in the charming San Blas neighborhood, Hotel Encantada Casa Boutique Spa boasts breathtaking panoramic views of Cusco. Guests consistently raved about the stunning vistas with many highlighting the hotel's vantage point as offering some of the best cityscapes around. The hotel is a short yet uphill walk from the bustling main plaza, making it both centrally located and peacefully removed from the city's hustle and bustle.
Despite occasional mentions of the challenging uphill trek, the tranquil and picturesque setting more than compensates, providing a serene retreat close to major attractions like Saqsaywaman and the viewpoints of San Cristobal and San Blas. The proximity to numerous stylish bars, restaurants and shops adds convenience to the picturesque location.
The gardens and terraces are perfect for relaxing, whether enjoying a hearty breakfast or unwinding in the evening. Many reviews emphasized the comfortable and cozy atmosphere of the hotel, augmented by the attentive and friendly staff.
Overall, Hotel Encantada is ideal for those who appreciate stunning views and a quiet, charming neighborhood while still being within walking distance of Cusco’s historic center.
Breakfast
Hotel Encantada Casa Boutique Spa offers a highly praised breakfast experience that stands out in the heart of Peru. Guests have noted the diverse selection of fresh foods available each morning with an emphasis on freshly prepared eggs and custom omelettes made to order. The breakfast includes a variety of options suitable for vegetarians and features handmade bread, cakes, fresh fruits, yogurt, juices and more, catering to a wide range of tastes.
Many reviews highlight the excellent quality of the food, describing it as delicious, tasty and splendid. The meticulous attention to detail by the breakfast cook and the personalized service from the staff further enhance the dining experience. The breakfast is often described as one of the best guests have had, not only in Peru but in their overall travel experiences.
Though some guests mentioned a desire for more local bread varieties, the overall sentiment remains overwhelmingly positive due to the excellent and natural quality of the food. The experience is complemented by beautiful views from the terrace and the warm, attentive service from the staff, who prepare breakfast boxes for early morning tours and provide thoughtful touches like hot water bottles for chilly nights.
In summary, Hotel Encantada Casa Boutique Spa delivers a remarkable breakfast that combines variety, quality and personalized service, making it a standout feature that guests fondly remember and highly recommend.
Dinner
Hotel Encantada Casa Boutique Spa has garnered widespread praise for its exceptional dinner experience. The restaurant receives high marks for its delicious and tasteful cuisine. Guests appreciate the convenience of being able to order dinner and enjoy drinks from the small, well-stocked bar with the option to savor the stunning view alongside a Pisco Sour or a glass of wine. While the dining atmosphere can be a bit cool, leading some guests to keep their coats on, the quality of the meals more than compensates for this minor quibble.
Furthermore, the staff, particularly Evelyn, is noted for their responsiveness and exceptional service, assisting with fantastic dinner recommendations and insight into local dining and attractions. The hotel’s accessibility is also highlighted with taxis easily reaching the doorstep. Overall, the exemplary service and excellent food ensure a memorable dining experience at this boutique spa hotel.
Rooms
Hotel Encantada Casa Boutique Spa offers a range of accommodations that have garnered overall positive feedback for their cleanliness, comfort and attractive decor. Guests frequently mention the high-quality linens and exceptionally comfortable beds, which contribute to a restful stay. Many find the rooms cozy and well-decorated with several highlighting the charming view of Cusco from their windows or private balconies.
Several reviews appreciate the spaciousness and tasteful design of the rooms, praising their modern amenities and the provision of heating to ensure comfort. The property's unique charm is often noted with some rooms described as airy and light-filled, offering an inviting atmosphere. The hotel staff is recognized for their politeness and 24/7 availability, which adds to the smooth guest experience.
Cleanliness is a recurring highlight, though a few guest reviews pointed out minor issues such as occasional ants or cleanliness lapses upon arrival. Some guests commented on the smaller size of certain rooms and outdated furniture and minor inconveniences like cold temperatures or noise near the reception were noted. However, these points did not overshadow the overall positive sentiment.
For those seeking picturesque views, comfort and a charming ambiance, Hotel Encantada Casa Boutique Spa presents itself as a commendable choice, resonating well with many of its visitors.
Beds
Visitors to 'Hotel Encantada Casa Boutique Spa' frequently highlight the comfort of the beds, noting that they are very comfortable and equipped with quality mattresses, thus contributing to a restful experience. The extra effort from the staff in providing hot water bottles each evening stands out as a warmly appreciated touch, especially in the chilly Cusco nights. The attention to detail, like turning on room heaters and adding warming bottles, enhances the cozy atmosphere. However, a few guests noted issues with the pillows and bed sizes with some mentioning discomfort due to beds being pushed together rather than a true king size. Despite these few concerns, the majority of guests praise the beds and linens, resulting in an overall positive impression of the sleeping arrangements at the hotel.
Cleanliness
Hotel Encantada Casa Boutique Spa consistently garners positive reviews for its cleanliness, attracting guests with its pristine environment. Visitors frequently note that the rooms are very clean, modern and comfortable with immaculate bathrooms and well-maintained facilities, including consistent hot water pressure. Daily attentive cleaning helps enhance the stay, making the property tidy and pleasant.
Guests appreciate the spacious, clean rooms and the beautiful, entire hotel building. Establishing a high standard, reviewers often mention that everything is very clean with lovely, well-kept spaces throughout. However, there are occasional comments about some areas needing improvement, such as updating bathroom facilities and ensuring thorough cleanliness to avoid issues like hair on carpets or in showers upon arrival.
Overall, the cleanliness at Hotel Encantada Casa Boutique Spa receives high marks, contributing to a comfortable and enjoyable experience for its guests.
Staff
Guests at Hotel Encantada Casa Boutique Spa consistently praised the friendliness, attentiveness and helpfulness of the staff. The reviews highlight the staff's exceptional hospitality, often going above and beyond to make guests feel at home. The team is noted for being professional, knowledgeable and incredibly accommodating, providing excellent customer service and superb attention to detail. Specific staff members, such as Joseph at the front desk and Edison, were mentioned for their outstanding service. Guests appreciated the staff's willingness to assist with recommendations organize transportation and even provide personal touches like hot water bottles for beds. Overall, the staff’s warm and welcoming demeanor significantly enhances the guest experience at this hotel.
Spa
The spa at Hotel Encantada Casa Boutique Spa is frequently praised by guests for its exceptional services. Many reviews highlight the impressive quality of the massages, mentioning treatments like the Inka Renewal as some of the best they have ever experienced. Guests appreciate the skill of the masseuses and the affordability of the treatments with one hour of relaxation costing $35. Though there was a mention of the spa service sometimes being unavailable, the overall sentiment is positive with guests finding the massages a great addition to their stay. The availability of these services is especially valued after a long hike and the ease of access to the on-site spa enhances the overall experience at the hotel.
3 Star
Hotel Encantada Casa Boutique Spa offers exceptional value despite not being a five-star option. Its prime location ensures guests are close to everything and it is situated in a quiet area of bustling Cusco. The hotel is celebrated for its incredible, wonderful, amazing and fantastic views over the city, making it a highly praised choice for visitors in search of breathtaking scenery. However, some guests feel that the hotel does not quite meet its three-star rating and note that it lacks the offerings typically expected of a boutique spa.
No, Hotel Encantada Casa Boutique Spa doesn't have any pool.
Yes, a spa is available at Hotel Encantada Casa Boutique Spa.
No, Hotel Encantada Casa Boutique Spa doesn't allow dogs.
No, parking facilities aren't available at Hotel Encantada Casa Boutique Spa.
No, Hotel Encantada Casa Boutique Spa doesn't have a gym.