If you're looking for top-notch service during your stay in Cusco, Monasterio, A Belmond Hotel is the place to be. According to guest reviews, the hotel staff is fabulous and professional, always attentive and willing to go the extra mile in providing exceptional service. From Jorge, the Guest Relations expert, to Carlos, the Concierge, Alexandra at Reception, Ruben as Maitre and Fiorella and the restaurant team - each and every staff member provides incredible attention to detail and ensures nothing but the best is given to their guests. Guests appreciate the fast, thorough service provided by the staff, as well as their willingness to accommodate any request. With highly capable staff, everyone at the hotel is friendly, helpful and takes exceptional care of guests. Plus with Roger as an extraordinary concierge, guests can expect personalized attention during their stay. It's clear that the hotel staff is identified with the hotel and its subsidiaries, ensuring a top-tier experience. Whether in English, Portuguese, German or Polish reviews, guests rave about the attentive and kind nature of the staff. Overall, the service at Monasterio, A Belmond Hotel rates a 10!