5-Star HotelSummary of reviews related to the '5 Star' categoryITC Maurya, a Luxury Collection Hotel in New Delhi presents itself as a five-star property that generates mixed reviews among its guests. On a positive note, the hotel stands out as a luxurious property where the staff is often described as courteous and smiling. It meets all the expectations that one would have from a five-star hotel, providing a warm welcome and delivering satisfactory service, location and room quality.
However, not all guests share the same sentiment. There are mentions of the hotel feeling like a 3-star property and falling below the standard expected of a five-star hotel. Some guests have had subpar experiences, describing the service as extremely poor and the overall quality as more comparable to a 4-star hotel. Despite its opulent appearance and some positive experiences, the consistency in service seems to diminish the five-star allure for certain visitors.
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