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Summary of reviewsHoliday Inn Express Vitoria by IHG, enjoys widespread acclaim for its strategic and convenient location, especially for those on long road trips through Spain, Portugal or France. Positioned on the outskirts of Vitoria-Gasteiz, the hotel provides easy access to major highways, making it an ideal stopover point. The area is quiet, ensuring a restful overnight stay and offers ample free parking that accommodates vehicles of all sizes. Although it is a bit removed from the bustling city center, nearby amenities such as restaurants and gas stations within walking distance add to the convenience.
The breakfast experience receives mixed reviews. While many guests appreciate that it is included in the room price and describe it as plentiful with a wide selection of items, others mention issues related to food quality and overcrowding. However, the overall sentiment remains positive for its inclusiveness and variety.
For lunch or dinner, guests frequently commend a restaurant and bar located right across the street, praising its convenience, good food and reasonable prices. This, coupled with the absence of on-site dining at the hotel, makes the nearby restaurant a well-regarded option among guests.
The rooms at Holiday Inn Express Vitoria are notably praised for their cleanliness, spaciousness and comfort. Guests highlight modern amenities, cozy atmospheres and well-maintained facilities, though a few rooms can feel small for larger groups. Some minor issues like noise levels and occasional maintenance problems are mentioned but do not detract significantly from the overall positive feedback.
The hotel maintains an impressive reputation for cleanliness. Guests frequently describe it as spotless with meticulous attention to hygiene evident throughout the facility. This commitment to cleanliness, along with modern and well-kept surroundings, creates a comfortable and appealing environment for guests.
The staff consistently receive high praise for their friendliness, attentiveness and professionalism. Multilingual capabilities, helpful recommendations and courteous service enhance the warm and welcoming atmosphere, making each guest feel valued and well-cared-for.
The free WiFi service receives mixed feedback with some guests noting good speed and reliability, while many others point out issues with connection quality and access. This indicates that there is room for improvement in the hotel’s internet service.
Families find the hotel especially accommodating with family rooms, connecting rooms and a family-friendly atmosphere that includes a kids' play area. Despite some comments on the comfort of sofa beds and booking policies, the overall impression remains positive, making it a solid choice for family travel.
The beds are generally highlighted for their comfort, contributing to restful nights. While the main beds often receive high praise, sofa beds are seen as needing improvement in comfort.
Overall, as a three-star hotel, Holiday Inn Express Vitoria is frequently praised for being a reliable and budget-friendly choice, offering good value for money. It is especially well-suited for short stays and stopovers, consistently surpassing guest expectations with thoughtful details and amenities, cementing its reputation as a comfortable, clean and convenient option for travelers.
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