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Summary of reviewsHotel Carlton enjoys a prime location that is highly praised by guests, offering close proximity to Dortmund's main train station, downtown and key attractions. Guests find the convenience of nearby public transportation and easy access to shopping streets a significant advantage, making it ideal for both leisure and business travelers.
The hotel's breakfast receives commendable feedback for its cleanliness, ample variety and quality. Guests enjoy well-prepared items including fresh juice, cold cuts, cheese, fruit and freshly baked rolls, all served in a welcoming and newly renovated breakfast room. Although the selection may not be vast, it provides good value and often exceeds guest expectations.
Rooms at Hotel Carlton are generally clean, functional and provide reasonable space. Some have been newly renovated, offering a more comfortable and fresh experience. Daily housekeeping further enhances the stay. However, many rooms are dated with old furnishings, poor lighting and occasional maintenance issues. Noise from the street and neighboring areas is also a concern for some guests.
Cleanliness overall receives mixed reviews. While many guests appreciate the tidy atmosphere, clean bedding and spacious bathrooms, others report issues such as dirty carpets, mold and unclean facilities. Instances of subpar housekeeping have been noted, particularly in non-renovated areas.
The highlight of Hotel Carlton is its exceptionally friendly and helpful staff. Guests frequently mention the warm reception and professionalism, particularly praising specific staff members for their outstanding service and multilingual abilities.
Wi-Fi service at the hotel is mostly reliable and fast, meeting guest expectations for the most part, though some occasional instability is noted.
For families, Hotel Carlton offers both large and small rooms with some being capable of accommodating three adults comfortably. However, the hotel may not be ideal for those with small children due to room size variability and potential suitability concerns.
The nightlife around the hotel is vibrant and bustling, appealing to those seeking an active night scene. However, the significant noise and occasional feeling of unsafety might deter guests seeking a quieter environment.
Beds at Hotel Carlton receive generally favorable reviews for their comfort and coziness, though some guests report issues with mattress and pillow quality, bed linen cleanliness and bed sizes.
In summary, Hotel Carlton offers a well-located, affordable accommodation option in Dortmund with a strong emphasis on friendly service and a satisfying breakfast experience. While rooms and cleanliness can be hit or miss, the hotel's central location and exceptional staff make it a commendable choice for many travelers. Show more
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Family Friendly Hotel
Hotel near Nightlife Spots
Room Types
Single RoomSimply decorated room with traditional wooden furniture, including a wardrobe and desk.
This room also offers a TV and private bathroom.
Single Room with Shared BathroomSimply decorated room with traditional wooden furniture, including a wardrobe. Shared bathroom facilities are located in the hallway.
Double RoomThe double room features a wardrobe and parquet floors, as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Economy Double RoomThis double room features a shared bathroom, a wardrobe and heating. The unit offers 1 bed.
Superior Double RoomThe double room features a wardrobe and heating, as well as a private bathroom boasting a shower. The unit has 1 bed.
Family RoomThe family room features a wardrobe and heating, as well as a private bathroom boasting a shower. This family room provides a flat-screen TV. The unit has 2 beds.
Guest Reviews
6.4
Rated
Location
Hotel Carlton boasts an incredibly advantageous location that consistently draws positive remarks from guests. Positioned close to the main train station and nestled in the heart of the city, the hotel provides effortless access to downtown Dortmund. The central location is highly praised for its convenience, making it easy for visitors to explore the city’s main attractions, shopping streets and pedestrian zones.
Guests appreciate the short walking distances to many destinations and the availability of public transportation options nearby. The proximity to the train station is repeatedly highlighted as a major plus, allowing for a smooth arrival and departure experience. This prime location also offers easy access to trams and other transit services, enhancing mobility around the city.
Despite some mentions of the surrounding area being less than ideal, the overall consensus is that the strategic positioning of Hotel Carlton is ideal for both leisure and business travelers. This central locale ensures that everything—from museums to shopping arcades—is right at guests' fingertips, making it a perfect base to experience Dortmund.
Breakfast
Hotel Carlton's breakfast offerings have generally received positive feedback from guests with many praising its cleanliness organization and appetizing presentation. The buffet is noted to be varied and plentiful, including delicious coffee and a range of items like fresh juice, cold cuts, cheese, fruit and freshly baked rolls. The breakfast room is described as welcoming and freshly renovated, offering a pleasant atmosphere for guests.
Several reviews highlight the breakfast as both satisfying and abundant, though it is acknowledged that the selection, while sufficient, may not be exceptionally large. Guests appreciate the quality and taste of the food with many mentioning that the breakfast exceeded their expectations, especially considering the price.
Despite some remarks on the limited selection and the early ending time of breakfast service (typically until 9:00 am), the overall sentiment is that the breakfast is good value for money. The breakfast room's ambiance and the quality of service further enhance the experience, making it a highlighted feature of the hotel.
In conclusion, Hotel Carlton provides a satisfactory and well-regarded breakfast experience with ample variety and good quality, making it a commendable choice for guests looking for an affordable yet fulfilling start to their day.
Rooms
Hotel Carlton's rooms receive mixed feedback from guests. On the positive side, many highlight the cleanliness of the rooms, describing them as clean, functional and offering sufficient space. Some rooms are spacious and cozy, making them comfortable for couples or short stays. Additionally, certain rooms have been newly renovated, bringing a fresh feel to the experience. Despite older furniture, the rooms are generally well-maintained and cozy with daily cleaning services enhancing the stay.
However, numerous reviews mention that many rooms are outdated with old furnishings and a need for renovation. Some rooms do not match their online descriptions or photos, leading to disappointment. Issues like poor lighting, musty smells and broken fixtures detract from the overall experience. Noise is a recurring problem, particularly for rooms facing the street or located near loud areas.
Overall, while the rooms are affordable and provide good value in a central location, they may not meet the expectations set by the hotel's online portrayal. Rooms are generally clean and spacious, but potential guests should be prepared for dated decor and occasional maintenance issues.
Beds
Hotel Carlton receives varying reviews regarding the comfort and condition of its beds. On the positive side, many guests found the beds to be very comfortable and clean, often praising their coziness and the warmth of the rooms. Words like "comfortable," "cozy," and "good beds" are frequently mentioned, emphasizing a generally satisfactory experience for a significant number of visitors.
However, some guests noted discomfort with the mattresses and pillows, describing them as too soft, low-quality or uncomfortable. There are occasional mentions of issues with bed linens, including cleanliness concerns such as dirt and stains. The presence of creaking beds and small bed sizes were also pointed out in a few reviews. Despite these mixed experiences, the overall sentiment leans toward a mostly positive bedding experience at Hotel Carlton, particularly in terms of comfort for those who prefer softer mattresses.
Cleanliness
Hotel Carlton, situated in the city center, presents itself as a mixed bag when it comes to cleanliness. Many guests appreciated the clean and tidy atmosphere, noting that the rooms were generally well-kept and the accommodations were simple but functional. Guests have relayed that the bedding and towels were clean and fresh and daily room cleaning was consistent, although sheets were not changed regularly.
Several positive remarks highlighted the spacious, clean rooms with ample bathroom space. The shared bathrooms and showers were also praised for being kept clean. Newly refurbished areas like the breakfast room added a fresh touch to the hotel's overall ambiance.
However, there were notable criticisms regarding cleanliness standards. Some guests were troubled by dirty carpets, mold on the bathroom walls and unclean toilet facilities. Instances of ants, dirty mattresses and used tissues being left in the room were also reported. The cleanliness of some rooms left much to be desired with specific mentions of blood stains on bed linen and sticky floors.
In summary, while Hotel Carlton can offer clean and reasonably priced accommodations in a central location, it is advisable for potential guests to manage expectations and possibly inquire about recent renovations or request a specifically renovated room to ensure a more pleasant stay.
Staff
Reviews of 'Hotel Carlton' largely highlight the staff's exceptional friendliness and helpfulness, making guests feel genuinely welcomed upon arrival. Numerous positive comments mention a very friendly and accommodating reception, where staff like Nicole and other receptionists are praised for being superb, amazingly nice and approachable. Guests consistently encountered pleasant and enjoyable service interactions, noting that the reception team often provided clear instructions and assistance.
Despite a few remarks about an unprofessional and uncaring management, most guests experienced an engaging and supportive staff. The personnel were often highlighted as a positive aspect with the receptionists frequently mentioned for their excellent service, fluency in multiple languages and willingness to show and explain the rooms. The overall cleanliness, combined with the warm reception, left a lasting impression on visitors.
In conclusion, the staff at 'Hotel Carlton' are generally perceived as the highlight of the hotel's service, contributing significantly to a pleasant stay through their friendliness, professionalism and helpful demeanor.
Wi-Fi
Hotel Carlton's Wi-Fi service receives predominantly positive feedback from its guests. Many reviewers highlight the Wi-Fi as being fast, good and reliable with several specifically noting that it works well both in the rooms and throughout the hotel. However, there are mentions of occasional issues, such as instability and lack of functionality on some days. Overall, the consensus is that the Wi-Fi generally meets guest expectations, though there is room for improvement in terms of speed and consistency.
Family
Hotel Carlton offers a mixed experience for families contemplating a stay. While there are quiet, soundproof rooms and a clean environment, the hotel may not be ideal for those with small children. Some rooms are very large and provide ample seating and beds, potentially accommodating up to three adults comfortably. However, other comments mention that certain rooms are too small to function as family rooms. The hotel’s close proximity to dining options provides convenience and the overall setting is visually clean and sufficient for some families. Despite this, it's important to consider that some reviews suggest the hotel may not be suitable for families, indicating the need for prospective guests to evaluate their specific needs before booking.
Nightlife
The nightlife around Hotel Carlton can be quite vibrant and active, which might be appealing to those seeking a lively experience. The area is bustling with nightclubs, bars and eateries that contribute to a dynamic atmosphere, especially on weekends and holiday nights. However, potential guests should be aware that the night scene generates a significant amount of noise, often lasting until the early morning hours. This includes sounds from clubs, street parties and even early morning street cleaning, which can disturb sleep quality. The area can also feel somewhat unsafe at times, particularly with the presence of rowdy crowds and occasional street dealers. The hotel's immediate neighborhood has been described as loud and boisterous, making it perhaps more suitable for individuals looking to immerse themselves in a party-centric environment rather than those seeking peace and tranquility.
No, Hotel Carlton doesn't have any pool.
No, a spa isn't available at Hotel Carlton.
No, Hotel Carlton doesn't allow dogs.
No, parking facilities aren't available at Hotel Carlton.