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Summary of reviewsHotel Zaraya stands out as a central and convenient choice for visitors eager to explore the city, thanks to its prime location near key attractions like Santander Park and Ventura Plaza. Guests appreciate the hotel's easy access to shops and restaurants, enhancing their overall city experience. The hotel’s colonial charm, paired with its cleanliness and friendly staff, rounds out a satisfying visit for most guests.
The breakfast at Hotel Zaraya is frequently praised for its delightful and varied menu, with many guests appreciating the local flavors and the excellent value it adds to their stay. Despite minor mentions of limited choices at times, the overall dining experience is enriched by attentive service provided by a welcoming team.
In terms of accommodation, Hotel Zaraya scores well for its spacious and clean rooms. Visitors often note the exceptional condition of the rooms, with particular approval for the spotless bathrooms and comfortable beds, although some mention the mattresses could be a bit firm. The affordability and quality of amenities, including the pool, contribute significantly to a comfortable stay despite occasional maintenance issues.
Cleanliness remains a strong point for the hotel, with guests continuously commending the immaculate state of both rooms and common areas. This commitment to hygiene is complemented by the hotel’s attentive staff, who are lauded for their friendliness and willingness to go above and beyond to ensure a pleasant guest experience.
While the pool is considered a pleasant and quiet retreat, some guests suggest that it could benefit from better maintenance and access to sunlight. The cold water and occasional repair work have been minor drawbacks, but it remains a satisfactory option for relaxation.
Overall, Hotel Zaraya delivers a high-quality experience with its combination of strategic location, cleanliness, and outstanding service. Despite minor areas for improvement like bed comfort and pool maintenance, it remains a highly recommended choice for travelers looking for convenience, comfort, and a welcoming environment.
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