InfoSummary of reviewsEmma Deluxe Aparthotel ganzjährig beheizter Außenpool consistently receives high praise from guests across various aspects. Located conveniently between the ski resorts of Kaprun and Zell am See, the hotel offers easy access to winter sports activities and is just a short drive from either location. The proximity to the ski bus stop, combined with beautiful and tranquil mountain views, makes it an ideal spot for both relaxation and adventure. Though some guests note minor noise from the main road and the absence of a free attraction card, these elements hardly detract from the overall positive experience.
The breakfast service is another commendable feature, appreciated for its convenience and quality. Guests enjoy the option of having breakfast delivered directly to their rooms through an online ordering system. Despite the absence of a buffet due to low occupancy, the delicious food receives favorable reviews, although a few guests mentioned being asked to leave soon after breakfast.
The rooms are particularly celebrated for their modernity, cleanliness and thoughtful design. Spacious, well-maintained and tastefully decorated apartments come fully equipped with modern conveniences, including complete kitchens and ample storage space. Upscale amenities like a heated stainless steel outdoor pool and various saunas elevate the luxury of the stay. Minor issues such as poor ventilation and lack of air conditioning are occasionally mentioned but do not overshadow the overall positive feedback.
Cleanliness is a standout attribute with the entire aparthotel—including common areas and the pool—maintained to impeccable standards. Guests highlight the fresh, brand-new feel of the accommodations, which substantially enhances their comfort.
The staff also contribute significantly to the excellent guest experience. Known for their friendliness and attentiveness, the team, especially the hosts, earn high marks for their helpful and informative service. The use of WhatsApp by the reception team for maintaining regular contact is particularly appreciated.
The outdoor pool is a favorite feature among guests. Heated even in winter and protected from the wind, it provides a comfortable and scenic space for relaxation. Families and children especially benefit from the nearby playground, enhancing the family-friendly nature of the hotel.
For ski enthusiasts, the hotel offers excellent facilities, including a convenient ski storage room with heated drying options and easy access to the ski bus, which runs every 15 minutes. The knowledgeable staff also provide valuable advice on the best skiing spots.
