DoubleTree by Hilton New York-LaGuardia
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Summary of reviewsDoubleTree by Hilton New York-LaGuardia is widely recognized for its exceptional location, conveniently near LaGuardia Airport, making it ideal for travelers with early or late flights. The hotel’s reliable shuttle service and proximity to public transport further enhance its appeal, allowing easy access to New York City and other attractions. The quiet surroundings add to guests' sense of comfort, making the location a standout feature.
The breakfast experience receives praise for the quality and variety of the buffet with fresh fruit and tasty oatmeal being particular highlights. However, the high cost and lack of complimentary options are common points of critique, alongside occasional service inconsistencies. Despite these issues, the breakfast is generally considered a positive start to the day.
Dinner at the hotel brings mixed reviews but leans positively due to the delicious food offered in both the restaurant and bar. While the restaurant's late hours and on-site convenience are appreciated, high prices and slow room service are noted drawbacks. The dining experience could benefit from improved speed and service consistency.
Guests generally find the rooms spacious and comfortable with large, soft beds and modern decor being positive aspects. Cleanliness in the rooms and common areas also garners good feedback, although some issues with outdated furnishings, malfunctioning amenities and maintenance problems persist. Despite these minor detractors, the overall room experience is favorable.
The staff at DoubleTree by Hilton New York-LaGuardia receives commendations for their friendliness and professionalism, particularly from the front desk and shuttle services. However, there are occasional reports of unhelpful and unfriendly staff, especially at reception, which can impact the guest experience.
WiFi at the hotel is generally reliable with adequate speed and good connectivity from the rooms. Yet, some guests experience sporadic stability issues. The gym and pool facilities offer additional amenities, though frequent closures and maintenance issues can be frustrating. Guests appreciate the clean pool and patio area, despite these operational inconsistencies.
Parking presents a mixed picture with the convenience of secure underground and outdoor spaces appreciated, but high fees and limited availability pose challenges. Some guests faced unexpected charges, adding to frustration.
For families, the hotel provides a welcoming atmosphere with spacious and clean rooms, alongside family-friendly amenities such as board games and TV options. The hotel's safe location and the ability to accommodate large family groups enhance its suitability for family stays.
Overall, DoubleTree by Hilton New York-LaGuardia stands out for its strategic location and overall comfort with certain areas like breakfast and service quality having room for improvement. Despite some inconsistencies, the general sentiment remains positive, making it a convenient choice for travelers near LaGuardia Airport.
Categories
The breakfast experience receives praise for the quality and variety of the buffet with fresh fruit and tasty oatmeal being particular highlights. However, the high cost and lack of complimentary options are common points of critique, alongside occasional service inconsistencies. Despite these issues, the breakfast is generally considered a positive start to the day.
Dinner at the hotel brings mixed reviews but leans positively due to the delicious food offered in both the restaurant and bar. While the restaurant's late hours and on-site convenience are appreciated, high prices and slow room service are noted drawbacks. The dining experience could benefit from improved speed and service consistency.
Guests generally find the rooms spacious and comfortable with large, soft beds and modern decor being positive aspects. Cleanliness in the rooms and common areas also garners good feedback, although some issues with outdated furnishings, malfunctioning amenities and maintenance problems persist. Despite these minor detractors, the overall room experience is favorable.
The staff at DoubleTree by Hilton New York-LaGuardia receives commendations for their friendliness and professionalism, particularly from the front desk and shuttle services. However, there are occasional reports of unhelpful and unfriendly staff, especially at reception, which can impact the guest experience.
WiFi at the hotel is generally reliable with adequate speed and good connectivity from the rooms. Yet, some guests experience sporadic stability issues. The gym and pool facilities offer additional amenities, though frequent closures and maintenance issues can be frustrating. Guests appreciate the clean pool and patio area, despite these operational inconsistencies.
Parking presents a mixed picture with the convenience of secure underground and outdoor spaces appreciated, but high fees and limited availability pose challenges. Some guests faced unexpected charges, adding to frustration.
For families, the hotel provides a welcoming atmosphere with spacious and clean rooms, alongside family-friendly amenities such as board games and TV options. The hotel's safe location and the ability to accommodate large family groups enhance its suitability for family stays.
Overall, DoubleTree by Hilton New York-LaGuardia stands out for its strategic location and overall comfort with certain areas like breakfast and service quality having room for improvement. Despite some inconsistencies, the general sentiment remains positive, making it a convenient choice for travelers near LaGuardia Airport.
Hotel near Nightlife Spots
LaGuardia Plaza Hotel has a bar and lounge area. It provides a convenient space for guests to relax and socialize. Its proximity to LaGuardia Airport offers access to nearby dining and entertainment.
Business Hotel
This hotel provides standard business amenities and services. Its proximity to LaGuardia Airport makes it a convenient choice for business travelers.
Hotel with Indoor Pool
Conveniently located near LaGuardia Airport, this hotel offers an indoor pool. It provides a useful amenity for travelers seeking accommodation close to the airport with swimming facilities.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Heated Pool
Guest Reviews
The DoubleTree by Hilton New York-LaGuardia is celebrated for its exceptional location, notably its close proximity to LaGuardia Airport. Guests consistently appreciate how near the hotel is to the airport, making it an ideal spot for those with early morning flights or late-night arrivals. The convenience is heightened by a prompt and reliable shuttle service, which many travelers find incredibly handy. The hotel is also situated conveniently for public transport with bus stops and access to the subway nearby, making it easier for guests to explore other parts of New York City, including Times Square. Visitors also mention that the hotel is in a quiet area, which adds to the overall convenience and comfort of the stay. For those attending events at Citi Field or the US Open, the hotel's location proves advantageous as well. Furthermore, the hotel is regarded as being economical given its strategic position close to the airport. While some guests note that the hotel is a bit far from central attractions and dining options, the emphasis on the great location near the airport remains a significant highlight. Overall, the DoubleTree by Hilton New York-LaGuardia stands out for its prime location and ease of access for air travelers.
The breakfast experience at the DoubleTree by Hilton New York-LaGuardia receives mixed reviews from guests. While many praise the breakfast for being excellent, very good and even amazing, there is a common sentiment about the high cost and lack of complimentary options. Guests appreciate the large selection and well-stocked items available at the buffet with particular mentions of fresh fruit and surprisingly good oatmeal. The service, however, sometimes falls short with instances of long wait times and cold food reported.
For those who prioritize variety and the freshness of their breakfast spread, the buffet offers a decent selection, although some guests found the options limited and the value not matching the price. Despite the overall positive feedback on taste and quality, many are disappointed that breakfast is not included in the room rate and the additional charges are considered steep. The convenience of starting the day at the on-site restaurant is appreciated, though improvements in service and cost adjustments could enhance the overall breakfast experience.
In sum, while the breakfast at DoubleTree by Hilton New York-LaGuardia can be a delightful start to the day with good and very nice offerings, guests should be prepared for the extra cost and possible service inconsistencies.
Dinner at DoubleTree by Hilton New York-LaGuardia offers a mix of experiences with standout highlights and areas needing improvement. Many guests found the food to be delicious with particular praise for the meals in both the restaurant and the bar. Elements restaurant was frequently mentioned for its amazing food and both dinner and breakfast were described as excellent. The restaurant offers a decent pizza and even manages to make typically unappealing buffet vats taste good.
Despite the quality of the food, pricing seems to be a significant issue with multiple visitors noting that meals were overpriced. The room service faced criticism for being slow and just okay in terms of taste, while overall service at the restaurant, though sometimes described as good and friendly, was inconsistent and often too slow.
Guests appreciated the convenience of having a dining option on-site, especially since there are limited alternatives nearby. The restaurant’s late hours were a bonus for travelers arriving on late flights. On the downside, some faced issues with service, such as a rude bartender and lack of room service. Overall, while the restaurant offers good food and a convenient option for dinner, improvements in speed and service quality would enhance the dining experience.
DoubleTree by Hilton New York-LaGuardia offers a mixed bag of impressions when it comes to its rooms. On the positive side, guests consistently appreciate the spaciousness and comfort of the rooms. Large rooms with comfortable beds provide a welcoming atmosphere and many reviewers found the rooms to be notably clean and modern. Extra amenities such as additional blankets were mentioned, ensuring a pleasant stay.
The hotel's lobby also garners favorable comments for its beauty and cleanliness, enhancing the overall appeal of the property. Some guests highlighted the helpfulness of the guest services in quickly addressing room needs, adding to a more convenient experience.
However, the hotel's rooms also face some criticism. Many noted that the rooms and furnishings are dated and in need of renovation with issues such as old fixtures and worn-out furniture. Functional problems like malfunctioning TVs, noisy air conditioning units and leaky showers detracted from the stay for some. The lack of in-room amenities, such as refrigerators and microwaves, was a recurrent inconvenience for guests.
Despite some negative aspects, the size and comfort of the rooms generally left a positive impression, making it a suitable option for those looking for spacious accommodation near LaGuardia Airport.
The beds at DoubleTree by Hilton New York-LaGuardia have garnered a mix of feedback from guests with many highlighting their comfort and cleanliness. Numerous reviews praised the beds as very comfortable, clean and consisting of feather pillows. Guests often mentioned the rooms being spacious with large beds and some found the addition of extra beds convenient. However, opinions on the firmness of the beds varied significantly. While several guests described the beds as super comfortable or perfect, others found them to be very hard or uncomfortable. Some guests also noted issues with pillows being too hard or high and a few encountered discomfort with the mattresses, including feeling the coils on couch beds. Overall, despite some mixed experiences, the beds at DoubleTree by Hilton New York-LaGuardia were frequently appreciated for their comfort.
The cleanliness of DoubleTree by Hilton New York-LaGuardia has received varied feedback from its guests, highlighting both positive and areas needing improvement. Many reviews praised the hotel for its cleanliness, describing rooms as very clean, spotless and well-maintained. Guests often found the hotel's common areas, including the lobby and pool area, to be clean. The hotel's structure and amenities, such as a convenient market and excellent restaurant, were also well-received.
However, some guests reported issues with room cleanliness, including dirty showers, mouldy tiles and dusty window ledges. Instances of poorly maintained facilities, such as broken toilet seats and showers that wouldn't drain, were noted. Though housekeeping generally received good remarks, some guests felt that cleaning did not meet their expectations.
Overall, despite certain inconsistencies, the hotel was frequently described as clean and comfortable, making it a decent choice for visitors. The clean and spacious rooms contributed positively to the stay, whereas specific issues with maintenance and thoroughness of cleaning were areas marked for potential improvement.
The DoubleTree by Hilton New York-LaGuardia seems to elicit mixed reactions concerning its staff based on guest reviews. On the positive side, many guests herald the hotel staff as friendly, helpful and professional, especially highlighting the front desk, restaurant staff and shuttle bus drivers for their courteous and accommodating demeanor. Several reviewers praised individual staff members like Jasmine and Ms. Vanessa for their exceptional service. The overall trend indicates that most interactions with receptionists, shuttle drivers and housekeepers were pleasant with multiple mentions of efficient service and kind assistance.
However, there are noteworthy inconsistencies, particularly with the reception staff. Some guests mentioned encounters with rude and unfriendly staff members who displayed a lack of attentiveness and professionalism. Reviews noted disappointments with poor communication and unwelcoming attitudes at check-in. These issues included specific instances where talking to management seemed pointless and complaints were met with dismissive responses.
In summary, while the DoubleTree by Hilton New York-LaGuardia generally receives praise for its friendly and helpful staff, there are occasional lapses in service quality that some guests found disappointing. The positive experiences with the staff, especially in certain departments, significantly contribute to a pleasant stay but addressing the negative concerns could enhance overall guest satisfaction.
The DoubleTree by Hilton New York-LaGuardia offers public WiFi accessible throughout the property with WiFi included in the amenities. Guests have generally found the WiFi service to be good with some noting that the WiFi speed was adequate and that they could connect from their rooms. However, internet stability has been an issue for some with reports of the WiFi being in and out and instances of poor connection or no signal at times. Despite these sporadic connectivity issues, many guests have appreciated the availability and performance of the working WiFi for their needs.
The fitness amenities at DoubleTree by Hilton New York-LaGuardia have received mixed feedback from guests. Some guests praised the gym facilities, describing them as great and noting the presence of a sauna. However, several reviews highlight frequent closures of the gym, often due to renovations, maintenance or COVID-19 restrictions. There were also negative remarks about the gym being filthy, missing equipment and having broken elliptical trainers. Additionally, some guests were disappointed to find the gym closed during their stay, indicating a need for better communication regarding its availability.
DoubleTree by Hilton New York-LaGuardia offers guests a variety of amenities, including a swimming pool and hot tub, which many found enjoyable and well-maintained. Visitors appreciated the cleanliness of the pool area and the adjacent outdoor patio, which provided a pleasant space to relax. The presence of a pool, along with a sauna and gym facilities, added to the overall value of the stay for some guests.
However, a recurring issue noted by several visitors was the frequent closures of the pool and hot tub due to maintenance or repairs. This led to disappointment, particularly among those who were looking forward to the aquatic facilities as part of their stay. Instances of the pool being extremely cold were also mentioned, impacting the experience for some users. While the advertised spa and pool amenities were a draw for many, the inconsistency in their availability suggests that guests should confirm their operational status ahead of their visit.
Parking at DoubleTree by Hilton New York-LaGuardia appears to be a mixed bag with both positive and negative experiences reported by guests. The hotel offers a variety of parking options, including ample underground spaces, secure garage parking and outdoor parking, which were appreciated by many guests for their convenience. Some travelers found the parking to be easy, convenient and well-arranged with dedicated spaces specifically for guests.
However, there are significant concerns about the associated costs and availability. Many guests felt the parking fees were too high with rates of $30 per day causing frustration, especially since some believed parking should be free for hotel guests. There were instances where guests were overcharged or not informed about the deposit and additional parking charges in advance. Additionally, the garage filled up quickly, leading to situations where guests had to park on the street, which added to the inconvenience.
Despite these issues, a few guests mentioned the availability of free parking, though this seemed to be less common. The hotel's proximity to LaGuardia Airport and the availability of a free shuttle service provided some consolation, offering a convenient option for travelers dealing with tight parking situations.
Overall, while the hotel offers secure and convenient parking options, the high costs and sometimes limited availability have left several guests dissatisfied. Potential visitors should be prepared for possible parking fees and plan accordingly.
DoubleTree by Hilton New York-LaGuardia offers a comfortable and welcoming environment for families. The spacious and well-furnished rooms are noted for their cleanliness and the comfort they provide, making them ideal for family stays. The hotel staff are described as patient and wonderful, going above and beyond to ensure families feel at home.
Family-friendly amenities include board games and the possibility to watch TV, providing entertainment options for children. Despite some mention of challenges and a few remarks suggesting it may not be great for kids, many found the hotel to be family-friendly. The location is also highlighted as safe, even for solo travelers, adding to the overall sense of security for families.
A unique feature mentioned is the convenience of having rooms together when multiple family members are staying, which enhances the experience, especially for larger parties or those traveling with children. Despite a few drawbacks, such as a disappointing breakfast and some specific family access challenges, the general sentiment is that DoubleTree by Hilton New York-LaGuardia is a pleasant place for family stays.
Located conveniently close to LaGuardia Airport, DoubleTree by Hilton New York-LaGuardia offers a modern and clean environment with a bar area that guests have found pleasant. The hotel provides a good bar with late hours for those looking to unwind without having to venture far. While there are plenty of restaurants, bars and nightlife options accessible, the immediate vicinity is quieter, particularly outside the summer season. The hotel’s free hourly shuttle facilitates easy travel, though guests might find the nightlife scene nearby somewhat lacking with limited local alternatives for drinks or snacks within walking distance.
DoubleTree by Hilton New York-LaGuardia presents itself as a three-star establishment and while it exhibits certain signs of wear and tear, it manages to provide a decent stay for its rating. The facilities might feel somewhat dated and the amenities are limited, consistent with what one might expect from a hotel of this class. Guests have noted that the rooms have been updated with new carpet, adding a fresher feel to the accommodations. The spacious rooms are a standout feature, offering guests ample space to relax. However, it appears that maintenance, particularly in the bathrooms, could be improved and some furniture may need attention. Guests have also reported that customer service could be more attentive and friendly. Despite these areas needing improvement, for those seeking a basic, no-frills stay, the hotel offers an acceptable experience.
Located conveniently near LaGuardia Airport, DoubleTree by Hilton New York-LaGuardia proves to be a reliable choice for business travelers. Guests appreciate the spacious and comfortable rooms that provide a connected and secure atmosphere essential for work and relaxation. Despite occasional issues with the business office computers, the hotel offers a helpful business center that is often praised for its efficiency, though it has had instances of being closed unexpectedly. The friendly and polite staff, including managers like Steven and Simon, are noted for their assistance during check-in and check-out processes, enhancing overall guest satisfaction.
Business travelers benefit from amenities like dining options and a shuttle service, adding to the convenience of their stay. Furthermore, the hotel's facilities are described as well-suited for meetings with satisfactory conference services, although the food might only be considered average. Free breakfast is an additional perk that guests find valuable. While the hotel holds an average rating of 6 out of 10 and is described as very old, it maintains cleanliness standards and a polite staff demeanor, contributing positively to the business travel experience.
LaGuardia Plaza Hotel offers a range of amenities that enhance accessibility, making it a suitable option for guests with disabilities. The hotel features accessible areas and is conveniently located near public transportation, allowing easy navigation around the city. Guests appreciate the elevator accessibility for reaching rooms, ensuring smooth and hassle-free movement within the hotel premises. Additionally, the hotel's excellent and free shuttle service to the airport stands out as a significant convenience, praised for its effectiveness. The hotel's staff is noted for their helpfulness, contributing to a comfortable stay. While the overall price is considered good, some guests find it on the expensive side. However, the combination of accessible features and exceptional service makes LaGuardia Plaza Hotel a favorable choice for visitors requiring special accommodations.
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Location
Breakfast
For those who prioritize variety and the freshness of their breakfast spread, the buffet offers a decent selection, although some guests found the options limited and the value not matching the price. Despite the overall positive feedback on taste and quality, many are disappointed that breakfast is not included in the room rate and the additional charges are considered steep. The convenience of starting the day at the on-site restaurant is appreciated, though improvements in service and cost adjustments could enhance the overall breakfast experience.
In sum, while the breakfast at DoubleTree by Hilton New York-LaGuardia can be a delightful start to the day with good and very nice offerings, guests should be prepared for the extra cost and possible service inconsistencies.
Dinner
Despite the quality of the food, pricing seems to be a significant issue with multiple visitors noting that meals were overpriced. The room service faced criticism for being slow and just okay in terms of taste, while overall service at the restaurant, though sometimes described as good and friendly, was inconsistent and often too slow.
Guests appreciated the convenience of having a dining option on-site, especially since there are limited alternatives nearby. The restaurant’s late hours were a bonus for travelers arriving on late flights. On the downside, some faced issues with service, such as a rude bartender and lack of room service. Overall, while the restaurant offers good food and a convenient option for dinner, improvements in speed and service quality would enhance the dining experience.
Rooms
The hotel's lobby also garners favorable comments for its beauty and cleanliness, enhancing the overall appeal of the property. Some guests highlighted the helpfulness of the guest services in quickly addressing room needs, adding to a more convenient experience.
However, the hotel's rooms also face some criticism. Many noted that the rooms and furnishings are dated and in need of renovation with issues such as old fixtures and worn-out furniture. Functional problems like malfunctioning TVs, noisy air conditioning units and leaky showers detracted from the stay for some. The lack of in-room amenities, such as refrigerators and microwaves, was a recurrent inconvenience for guests.
Despite some negative aspects, the size and comfort of the rooms generally left a positive impression, making it a suitable option for those looking for spacious accommodation near LaGuardia Airport.
Beds
Cleanliness
However, some guests reported issues with room cleanliness, including dirty showers, mouldy tiles and dusty window ledges. Instances of poorly maintained facilities, such as broken toilet seats and showers that wouldn't drain, were noted. Though housekeeping generally received good remarks, some guests felt that cleaning did not meet their expectations.
Overall, despite certain inconsistencies, the hotel was frequently described as clean and comfortable, making it a decent choice for visitors. The clean and spacious rooms contributed positively to the stay, whereas specific issues with maintenance and thoroughness of cleaning were areas marked for potential improvement.
Staff
However, there are noteworthy inconsistencies, particularly with the reception staff. Some guests mentioned encounters with rude and unfriendly staff members who displayed a lack of attentiveness and professionalism. Reviews noted disappointments with poor communication and unwelcoming attitudes at check-in. These issues included specific instances where talking to management seemed pointless and complaints were met with dismissive responses.
In summary, while the DoubleTree by Hilton New York-LaGuardia generally receives praise for its friendly and helpful staff, there are occasional lapses in service quality that some guests found disappointing. The positive experiences with the staff, especially in certain departments, significantly contribute to a pleasant stay but addressing the negative concerns could enhance overall guest satisfaction.
Wi-Fi
Gym
Pool
However, a recurring issue noted by several visitors was the frequent closures of the pool and hot tub due to maintenance or repairs. This led to disappointment, particularly among those who were looking forward to the aquatic facilities as part of their stay. Instances of the pool being extremely cold were also mentioned, impacting the experience for some users. While the advertised spa and pool amenities were a draw for many, the inconsistency in their availability suggests that guests should confirm their operational status ahead of their visit.
Parking
However, there are significant concerns about the associated costs and availability. Many guests felt the parking fees were too high with rates of $30 per day causing frustration, especially since some believed parking should be free for hotel guests. There were instances where guests were overcharged or not informed about the deposit and additional parking charges in advance. Additionally, the garage filled up quickly, leading to situations where guests had to park on the street, which added to the inconvenience.
Despite these issues, a few guests mentioned the availability of free parking, though this seemed to be less common. The hotel's proximity to LaGuardia Airport and the availability of a free shuttle service provided some consolation, offering a convenient option for travelers dealing with tight parking situations.
Overall, while the hotel offers secure and convenient parking options, the high costs and sometimes limited availability have left several guests dissatisfied. Potential visitors should be prepared for possible parking fees and plan accordingly.
Family
Family-friendly amenities include board games and the possibility to watch TV, providing entertainment options for children. Despite some mention of challenges and a few remarks suggesting it may not be great for kids, many found the hotel to be family-friendly. The location is also highlighted as safe, even for solo travelers, adding to the overall sense of security for families.
A unique feature mentioned is the convenience of having rooms together when multiple family members are staying, which enhances the experience, especially for larger parties or those traveling with children. Despite a few drawbacks, such as a disappointing breakfast and some specific family access challenges, the general sentiment is that DoubleTree by Hilton New York-LaGuardia is a pleasant place for family stays.
Nightlife
3 Star
Business
Business travelers benefit from amenities like dining options and a shuttle service, adding to the convenience of their stay. Furthermore, the hotel's facilities are described as well-suited for meetings with satisfactory conference services, although the food might only be considered average. Free breakfast is an additional perk that guests find valuable. While the hotel holds an average rating of 6 out of 10 and is described as very old, it maintains cleanliness standards and a polite staff demeanor, contributing positively to the business travel experience.
Accessible
Yes, DoubleTree by Hilton New York-LaGuardia has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at DoubleTree by Hilton New York-LaGuardia.
No, DoubleTree by Hilton New York-LaGuardia doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton New York-LaGuardia.
Yes, DoubleTree by Hilton New York-LaGuardia has a gym.
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