Nothing. The beach is directly accessible from the hotel
What is the name of the beach?Private to Hotel
What is the type of the beach?Sand
Is it possible to swim?Yes
Are there umbrellas and sun loungers?Yes
Are the umbrellas and sun loungers free?Yes
Are there non-motorized watersports available?
Kayaking
Is diving equipment available?No
Are diving lessons provided?No
Is the beach shallow?Yes
Is the beach suitable for children?Yes
Are there any of these available?
Natural shade
Showers
Safeboxes
Beach towels
Is there a shop in the hotel or nearby where swimsuits, masks and other stuff can be purchased?No
Is this a private beach?No
Is nudism allowed?No
Is there wheelchair access to the beach?Yes
Additional informationWe have snorkel equipment to rent, and complimentary boogie boards. I don't have umbrellas, but we have a palapa and natural shade.
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No Mexico takes every passenger's temperature and asks Health questions upon arrival
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception In addition, your room sanitized room key will be waiting in your room
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 36 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 30% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Other limitations We do not allow checkin after 10:00 PM at which time we must sanitize and close down.
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
State of Quintana roo Certificación en Protección y Prevención Sanitaria en Instalaciones Turísticas
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Guidlines as specified in Certificación en Protección y Prevención Sanitaria en Instalaciones Turísticas
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Coffee points and communal dining are unavailable
Has the hotel closed during the pandemic? Yes Reopening Date: 06/08/2020
Additional Information: We are small with only 8 units, only two without a private entrance. we have closed one of those rooms. WE have no immediate neighbors and no other hotels within the area. In the small town of Mahahual there were no reported cases during the two month closure. We have paid our staff the entire time and practiced the protocals during closure. We are opening slowly starting at 15% as we learn how to protect both clients and staff.
One-Bedroom ApartmentThis unit features a large screened in mosaic beachfront terrace with hammock and unobscured beach view. The full kitchen comes with stove, oven and refrigerator with freezer. The unit uses solar power during daylight hours and switches to the grid at night.
Bungalow - Beach FrontLocated right on the beachfront, this bungalow has a private terrace with 2 hammocks and ocean views. It features a kitchenette with a stove and cooler. This room runs on solar power during the day and switches to the grid at night.
Superior Queen RoomThis room features a sofa bed and a private bathroom, as well as a private mosaic-covered terrace with 2 deck chairs, a hammock and ocean views. It has a full kitchen with, oven, microwave and fridge.
One-Bedroom ApartmentThis room features a sofa bed and a private bathroom, as well as a private balcony with 2 hammocks and views of the Caribbean at Mayan Beach Garden.
Apartment - Ground FloorThis room is the closest room to the beach and features a private bathroom, as well as a kitchenette with a stove and cooler. There is also a private balcony with ocean views. This room runs on solar power during the day and switches to the grid at night.
Deluxe King StudioIn the well-equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The studio features air conditioning, a private entrance, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Studio ApartmentFeaturing a private entrance, this air-conditioned apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. Among the room amenities are a tea and coffee maker, a seating area, a dining area as well as a patio and garden views. The unit offers 1 bed.