4-Star HotelLocated in São Vicente's Thermal Spas, this hotel offers spa facilities, including a thermal indoor pool, sauna, and Turkish bath. The hotel features a restaurant serving local dishes, a bar, and modern rooms with air conditioning and minibars, providing a relaxing and comfortable stay.
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Summary of reviews related to the '4 Star' categoryPalace Hotel & Spa - Termas de Sao Vicente appears to have a significant disconnect between its four-star rating and the expectations that accompany such a classification. Guests consistently indicate that the hotel's facilities and services fall short of four-star standards, with many suggesting the establishment might better align with a two or three-star classification. The infrastructure seems outdated and often neglected, with renovations suggested to breathe new life into the property.
Complaints include malfunctioning amenities such as showers and minibars, and outdated or poorly maintained facilities, like stained bathtubs. The breakfast offerings were criticized for lacking quality and seeming overpriced. Many guests express disappointment, suggesting the establishment does not meet the standards typically associated with a four-star hotel.
Overall, the Palace Hotel & Spa presents a scene stagnated in time, with an urgent need for updates to its infrastructure and quality improvements in its offerings to meet the expectations of its star rating.
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