InfoSummary of reviewsAla Moana Honolulu by Mantra enjoys an excellent location in Honolulu, placing guests near key attractions such as the Ala Moana Shopping Center and Ala Moana Beach Park. Its proximity to the Hawaii Convention Center and easy access to public transportation make it a convenient choice for both leisure and business travelers.
The breakfast experience is generally favorable, praised for its variety and fresh offerings, though some guests find it repetitive and overpriced. Dinner options receive mixed reviews with the Signature Steakhouse lauded for its food and views but cited as expensive with intermittent service hiccups. Alternative dining options like the food court and Da Da Cafe are also well-regarded.
Guest rooms offer a mixed experience, appreciated for cleanliness and useful amenities but criticized for being small and outdated. Common areas are clean and modern, though specific issues with room maintenance and occasional discomfort are noted.
The staff are generally seen as friendly, professional and efficient, although inconsistencies in customer service from the reception team are occasionally mentioned. Free WiFi is appreciated but reliability issues persist, particularly with in-room connections.
The hotel's gym is well-received for its equipment and cleanliness and the pool area, though attractive and family-friendly, is sometimes too crowded and in need of better services. Spa services, though praised for individual treatments, are limited due to closures and minimal activities.
Parking is a notable concern with guests frequently pointing out high costs and the inconvenient layout of the parking facilities.
In summary, Ala Moana Honolulu by Mantra provides a comfortable stay with an exceptional location and quality amenities, though it has areas needing improvement, particularly in room updates, service consistency and value for price paid. Show more
