Berkeley House
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Summary of reviewsBerkeley House enjoys a prime location that is highly praised by guests for its convenience and accessibility, being close to the hospital, train and bus stations and the town center. Its central yet quiet setting makes it an ideal base for exploring the area, complemented by ample off-street parking right in front of the building.
Guests' experiences with the rooms are varied; many describe them as clean, tidy and comfortable, appreciating amenities like powerful showers, ample power points and cozy beds. However, several guests faced issues such as small and cramped rooms, cleanliness problems and maintenance concerns.
Cleanliness at Berkeley House has been a significant point of contention. While some guests found their rooms clean and comfortable, numerous others reported issues related to mold, dirt, musty odors and smoke smells, particularly in the bathrooms.
Staff interactions at Berkeley House also elicit mixed reviews. On the positive side, staff responsiveness and helpfulness when available are noted, especially during the check-in and check-out process. However, many guests were disappointed by the lack of visible staff presence and communication barriers, negatively impacting their stay.
The unavailability of breakfast was a common complaint with guests feeling misled by advertisements promising breakfast. Despite some communications hinting at the lack of breakfast due to reasons such as COVID-19, this did not alleviate their dissatisfaction.
On the plus side, the beds at Berkeley House receive high praise for comfort with many guests enjoying restful sleep and appreciating extra amenities like blankets and hot water bottles. Inconsistent experiences were noted, though with some guests encountering issues such as worn-out mattresses and discomfort.
Overall, Berkeley House provides a satisfactory experience for short stays with its strategic location and basic amenities. However, guests should be aware of potential cleanliness and communication issues that may affect their stay.
Categories
Guests' experiences with the rooms are varied; many describe them as clean, tidy and comfortable, appreciating amenities like powerful showers, ample power points and cozy beds. However, several guests faced issues such as small and cramped rooms, cleanliness problems and maintenance concerns.
Cleanliness at Berkeley House has been a significant point of contention. While some guests found their rooms clean and comfortable, numerous others reported issues related to mold, dirt, musty odors and smoke smells, particularly in the bathrooms.
Staff interactions at Berkeley House also elicit mixed reviews. On the positive side, staff responsiveness and helpfulness when available are noted, especially during the check-in and check-out process. However, many guests were disappointed by the lack of visible staff presence and communication barriers, negatively impacting their stay.
The unavailability of breakfast was a common complaint with guests feeling misled by advertisements promising breakfast. Despite some communications hinting at the lack of breakfast due to reasons such as COVID-19, this did not alleviate their dissatisfaction.
On the plus side, the beds at Berkeley House receive high praise for comfort with many guests enjoying restful sleep and appreciating extra amenities like blankets and hot water bottles. Inconsistent experiences were noted, though with some guests encountering issues such as worn-out mattresses and discomfort.
Overall, Berkeley House provides a satisfactory experience for short stays with its strategic location and basic amenities. However, guests should be aware of potential cleanliness and communication issues that may affect their stay.
Bed & Breakfast with Free Wi-Fi
Located on Belford Road, this bed and breakfast offers free Wi-Fi. A cozy and convenient place to stay.
Cheap Bed & Breakfast
Provides affordable bed and breakfast accommodation. It is suitable for budget-conscious travelers seeking a comfortable stay with breakfast.
Bed & Breakfast near Ski Resorts
Bed & Breakfast with Parking
Small Bed & Breakfast
3-Star Bed & Breakfast
About Berkeley House
License: FS-Case-550311075
Guest Reviews
Location
Breakfast
Rooms
The hotel's central location is a significant advantage with many rooms being perfectly situated in town, offering pleasant views and convenient access to local attractions. Facilities like powerful showers, ample power points and added touches such as kettles in the rooms were well-received.
However, there were a number of recurring issues. Some rooms were reported to be small and cramped and cleanliness was a major concern for others with instances of smoke smells, musty odors and mouldy showers being mentioned. A lack of heating in certain rooms also contributed to discomfort for some guests.
In summary, while Berkeley House provides a good location and functional amenities, the quality of room experiences varies with some facing significant cleanliness and maintenance issues.
Beds
Cleanliness
Guests also noted issues with the shower areas, citing the need for maintenance and the presence of hair on sheets and in showers. Some reviews mentioned that towels and rooms had an unpleasant smell of smoke and there were instances where rooms clearly had not been cleaned for extended periods.
On a more positive note, some visitors found their rooms to be clean, tidy and comfortable with specific mentions of clean rooms and comfortable beds. However, these positive reviews were overshadowed by the prevailing sentiment that the overall cleanliness of Berkeley House requires significant improvement. Furthermore, the cramped bathrooms added to the guest discomfort with several reviews also mentioning the small size of the showers and lack of adequate space.
In summary, while Berkeley House has received some positive feedback for clean rooms and comfort, the recurring issues with bathroom hygiene, room cleanliness and smoke odors suggest that improvements are necessary to enhance guest satisfaction.
Staff
However, the reviews also highlight major communication and presence issues. Many guests reported that they never saw any staff or the owners and there was no host present to greet them. Issues were raised about the management, particularly regarding the manager not speaking English and not appearing to be approachable or friendly. The overall lack of staff interaction was a recurring theme with some guests expressing frustration at the self-check-in process and the absence of any staff on site, including for check-in, check-out and breakfast. This lack of personal touch and communication left some guests feeling unattended and unsupported during their stay. Overall, while the helpfulness of the staff when available is appreciated, the general absence and communication barriers significantly impacted the guest experience at Berkeley House.
Parking
3 Star
No, Berkeley House doesn't have any pool.
No, a spa isn't available at Berkeley House.
No, Berkeley House doesn't allow dogs.
Yes, parking facilities are available at Berkeley House.
No, Berkeley House doesn't have a gym.
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