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Summary of reviewsSky Retreat Genting Highlands is nestled in a picturesque setting atop the Malaezieni mountains, where guests relish the cool, breezy atmosphere. Its proximity to popular attractions like Genting Grand, SkyWorld and Genting Theme Park offers convenience, although those without a car might find it slightly challenging due to the walkability. The serene, cloud-kissed vistas provide a peaceful escape from bustling areas, despite nearby construction.
Rooms at Sky Retreat are spacious, clean and equipped with modern amenities, many offering impressive views and balconies. The aesthetic appeal and new facilities have garnered positive feedback, although there are occasional reports of cleanliness issues such as dust or musty smells.
Cleanliness overall receives mixed reviews. Many guests commend the hotel for its neat and comfortable rooms, but there are some criticisms about improperly cleaned areas, especially the toilets. Guests generally find the cleanliness satisfactory, ensuring a pleasant stay.
Staff experiences vary; many guests find the staff friendly and helpful, adding to the hotel's comfortable atmosphere. However, there are occasional reports of unhelpful behavior and inattentiveness from some staff members.
Parking is both a strength and a challenge. While parking at the hotel is free, finding a spot can be difficult and the parking area is somewhat distant and complex. Valet parking is available for a fee and there have been complaints about a bad smell in the parking lot.
Families appreciate the large, comfortable rooms. However, there are frequent complaints about the cleanliness of bedsheets and issues with bed arrangements. Despite the comfort potential, inconsistencies in bedding arrangements and cleanliness can affect the overall experience.
In summary, Sky Retreat Genting Highlands offers a tranquil and aesthetically pleasing getaway with easy access to major attractions, comfortable accommodations and generally friendly staff, though some areas, particularly cleanliness and parking logistics, could use improvement. Show more
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Categories
Small Hotel
This hotel offers stunning mountain views and a serene environment. Its focus on providing a peaceful escape makes it a great option for those looking to unwind and enjoy the natural surroundings.
Hotel with Indoor Pool
Located at the Grand Ion Delemen address and classified as a hotel, guests at Sky Retreat Genting Highlands are likely to have access to the indoor swimming pool facilities available at the main Grand Ion Delemen Hotel.
Hotel with Swimming Pool
Indoor Pool
Cheap Hotel
Hotel with Gym
Room Types
Standard Double or Twin RoomThe spacious twin/double room features air conditioning, an electric kettle, as well as a private bathroom boasting a bidet and a hairdryer. This twin/double room provides a flat-screen TV. The unit has 2 beds.
Deluxe Double or Twin RoomThe spacious double room provides air conditioning, an electric kettle, as well as a private bathroom featuring a hairdryer and slippers. The unit offers 2 beds.
Deluxe Double RoomThe spacious double room features air conditioning, an electric kettle, as well as a private bathroom boasting a bidet and a hairdryer. This double room provides a TV. The unit has 1 bed.
Superior Queen RoomThe spacious double room features air conditioning, an electric kettle, as well as a private bathroom boasting a bidet and a hairdryer. The unit has 1 bed.
Guest Reviews
Location
Sky Retreat Genting Highlands offers a picturesque setting nestled at the top of the Malaezieni mountains. Guests appreciate the cool, breezy and cloudy atmosphere, which makes for a peaceful and relaxing stay. The location is notably close to popular attractions like Genting Grand, SkyWorld and Genting Theme Park. Despite being a ten-minute drive from SkyAvenue and First World facilities, guests find it accessible with easy-to-call taxis.
However, the hotel might present challenges for those without a car, as some guests find the walk to nearby places inconvenient. The parking lot is also quite far and additional parking fees can apply. Although it's close to construction areas, the breathtaking views with clouds passing by make up for it, offering a serene environment away from the bustling areas. For those seeking a tranquil escape with a touch of adventure, this location is considered suitable and more appealing compared to First World.
Rooms
Sky Retreat Genting Highlands offers spacious and comfortable rooms, many of which also include modern amenities such as a small pantry at the sink area. Guests have often highlighted the comfort and cleanliness of the accommodations, making them suitable for families and ensuring a pleasant stay. Many rooms feature beautiful views and balconies, adding to the appeal.
The room's modern aesthetics and new facilities contribute to a satisfying experience for visitors. Despite the overall positive feedback, there have been occasional issues with cleanliness, including instances of dust or musty smells and some complaints about squeaky doors. However, the majority of reviews praise the rooms for being clean, tidy and well-equipped, suggesting that most guests find the rooms at Sky Retreat Genting Highlands to be a good deal and enjoyable stay.
Beds
Sky Retreat Genting Highlands offers large rooms that are comfortable for families. While there are positive remarks about the comfortable beds, multiple reviews highlight issues with cleanliness, including dirty and dusty bedsheets. Additionally, several guests experienced problems with their bed arrangements; many requested double beds but were instead provided with two single beds without prior notice. Despite the potential comfort of the bedding, guests have reported feeling dampness and encountering cleanliness inconsistencies, which could impact the overall experience.
Cleanliness
Sky Retreat Genting Highlands has received mixed reviews when it comes to cleanliness. Many guests praised the hotel for being clean and comfortable, describing their rooms as very clean and tidy. They appreciated the exceptional cleanliness of both the hotel and the rooms, which were noted to be spacious and comfortable. Overall, these positive remarks contributed to a pleasant stay experience.
However, some guests pointed out areas that need attention, particularly the toilets and resting areas. There were reports of stains on floors and tables, smelly and improperly cleaned toilets and an overall need for better hygiene and maintenance. These issues indicate that while the hotel excels in some areas, there is room for improvement in others.
Despite some negative feedback, guests generally found everything to be nice and satisfactory, highlighting a good balance between comfort and cleanliness for most visitors.
Staff
Reviews for the staff at Sky Retreat Genting Highlands reveal a mixed experience. Positive feedback highlights that the staff are generally nice, friendly and ready to assist guests from the moment they arrive. Specific mentions of helpfulness and a super friendly demeanor add to the commendable traits of the team. The environment at the hotel is noted to be comfortable which complements the efforts of the accommodating staff. However, there are some criticisms as well with mentions of unhelpful behavior, ignorance from parking staff and a general lack of friendliness at times. Despite some inconsistencies, the overall impression leans toward a supportive and approachable team.
Parking
Parking at Sky Retreat Genting Highlands presents both advantages and challenges, according to guest reviews. On the positive side, parking at the hotel itself is free, which is a welcome perk for travelers. Additionally, there is a provision to refund parking fees if guests scan their TNG card at the counter. For those preferring convenience, valet parking is available, albeit for an extra cost of RM50.
However, guests have also noted several difficulties. Finding parking spaces can be quite challenging with the parking area being described as complex and limited. Another point of concern is the parking lot's significant distance from the hotel, which can be inconvenient for some. Lastly, there were remarks about a bad, moldy smell in the parking area that detracted from the overall experience.
Yes, Sky Retreat Genting Highlands has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Sky Retreat Genting Highlands.
No, Sky Retreat Genting Highlands doesn't allow dogs.
No, parking facilities aren't available at Sky Retreat Genting Highlands.