Grand Ion Delemen Hotel
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Summary of reviewsThe Grand Ion Delemen Hotel, perched atop Genting Highlands, provides a tranquil mountain escape with breathtaking views and clean air, attracting guests looking for serenity and natural beauty. The hotel's strategic location is close to key attractions but requires a car due to transportation challenges such as a difficult, winding access road and limited nearby amenities. While its secluded nature appeals to those seeking solitude, it might be less convenient for guests desiring easy accessibility.
Breakfast offerings earn mixed reviews. Guests appreciate the reasonable prices, good selection and tasty signature dishes such as roti canai and nasi lemak. Some also find the breakfast area’s scenic view delightful. However, issues like limited variety, repetitiveness, food not being warm enough and occasional stale quality detract from the experience. Overcrowding and slow food replenishment further hamper satisfaction.
Dining experiences are similarly mixed. The poolside bar, authentic Thai cuisine and steamboat dining receive praise with some enjoying the North Indian dishes at the Tavern restaurant. Conversely, the limited variety, high prices, fluctuating food quality and slow in-room dining service leave others disappointed.
Rooms at the hotel are spacious and offer picturesque views, particularly from balconies. Guests value the comfort, cleanliness and minimalistic design, making suites suitable for families and larger groups. Yet, issues like dusty floors, stained linens, unpleasant odors, noise disturbances and outdated or broken amenities reveal inconsistent maintenance and cleanliness. Public areas also suffer from neglect, impacting overall guest satisfaction.
While some guests commend the friendliness, efficiency and helpfulness of the staff, others encounter unprofessional and uncooperative behavior affecting their stay. Reception and housekeeping services particularly face criticism for poor customer service and training, suggesting a need for improved management and staff development.
Free wifi connectivity gets mixed reviews with some experiencing good access while others report weak or non-existent signals, slow speeds and frequent disconnections. Staff attempts to resolve issues, sometimes by changing rooms, indicate a need for enhanced reliability and speed.
The gym at the hotel is spacious and accessible, but it lacks proper maintenance and cleanliness with some equipment not functioning and overall upkeep needing improvement.
Pool facilities, including an indoor pool with a transparent roof and a separate children’s pool, receive appreciation for their design and amenities like the Jacuzzi and poolside bar. However, the pool’s inconsistent temperature, cleanliness issues and inconvenient location relative to some rooms are noted drawbacks.
Parking at the hotel is ample and some guests appreciate the free options upon validation. However, the confusing and inconvenient parking system, advance payment requirement, additional fees and complicated navigation detract from the convenience. Shuttle bus services provide limited alternative transportation.
In summary, the Grand Ion Delemen Hotel offers notable scenic beauty, comfort and some dining highlights, yet struggles with issues in accessibility, food variety and quality, inconsistent room cleanliness and maintenance and service reliability, indicating areas in need of significant improvement to meet higher expectations of luxury accommodation.
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Breakfast offerings earn mixed reviews. Guests appreciate the reasonable prices, good selection and tasty signature dishes such as roti canai and nasi lemak. Some also find the breakfast area’s scenic view delightful. However, issues like limited variety, repetitiveness, food not being warm enough and occasional stale quality detract from the experience. Overcrowding and slow food replenishment further hamper satisfaction.
Dining experiences are similarly mixed. The poolside bar, authentic Thai cuisine and steamboat dining receive praise with some enjoying the North Indian dishes at the Tavern restaurant. Conversely, the limited variety, high prices, fluctuating food quality and slow in-room dining service leave others disappointed.
Rooms at the hotel are spacious and offer picturesque views, particularly from balconies. Guests value the comfort, cleanliness and minimalistic design, making suites suitable for families and larger groups. Yet, issues like dusty floors, stained linens, unpleasant odors, noise disturbances and outdated or broken amenities reveal inconsistent maintenance and cleanliness. Public areas also suffer from neglect, impacting overall guest satisfaction.
While some guests commend the friendliness, efficiency and helpfulness of the staff, others encounter unprofessional and uncooperative behavior affecting their stay. Reception and housekeeping services particularly face criticism for poor customer service and training, suggesting a need for improved management and staff development.
Free wifi connectivity gets mixed reviews with some experiencing good access while others report weak or non-existent signals, slow speeds and frequent disconnections. Staff attempts to resolve issues, sometimes by changing rooms, indicate a need for enhanced reliability and speed.
The gym at the hotel is spacious and accessible, but it lacks proper maintenance and cleanliness with some equipment not functioning and overall upkeep needing improvement.
Pool facilities, including an indoor pool with a transparent roof and a separate children’s pool, receive appreciation for their design and amenities like the Jacuzzi and poolside bar. However, the pool’s inconsistent temperature, cleanliness issues and inconvenient location relative to some rooms are noted drawbacks.
Parking at the hotel is ample and some guests appreciate the free options upon validation. However, the confusing and inconvenient parking system, advance payment requirement, additional fees and complicated navigation detract from the convenience. Shuttle bus services provide limited alternative transportation.
In summary, the Grand Ion Delemen Hotel offers notable scenic beauty, comfort and some dining highlights, yet struggles with issues in accessibility, food variety and quality, inconsistent room cleanliness and maintenance and service reliability, indicating areas in need of significant improvement to meet higher expectations of luxury accommodation.
Luxury Resort
A luxury hotel located in Genting Highlands, it offers spectacular views of the Titiwangsa Mountain Range. The hotel features an indoor heated swimming pool, fitness center, multiple dining options, and well-appointed rooms and suites.
Resort for Honeymoon
The hotel offers a quiet ambiance, effective noise insulation, and thoughtful room decorations, creating a romantic atmosphere. Specially decorated honeymoon suites and rooms are available for newlyweds.
Family Friendly Resort
Located on a hilltop, this hotel offers stunning views of the surrounding mountains. It features spacious rooms, a spa, and multiple dining options, providing a comfortable and luxurious stay for families.
Business Resort
Grand Ion Delemen Hotel in Genting Highlands offers meeting and conference facilities suitable for business events, along with comfortable accommodations. Its location provides a refreshing escape from the city.
Resort with Parking
As a resort property, Grand Ion Delemen Hotel is well-equipped to provide comprehensive parking facilities for its guests. Resorts typically offer dedicated and convenient parking options, ensuring ease of access for visitors.
Accessible Resort
Grand Ion Delemen Hotel provides a lift and accessible rooms. It features wheelchair-accessible parking, a wheelchair-accessible concierge desk, a wheelchair-accessible registration desk, a wheelchair-accessible pool, a wheelchair-accessible fitness centre, and a wheelchair-accessible business centre.
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are blind
People who use a wheelchair People who are blind
Is there level-access route (might include lifts) from the road to the rooms? No
Answers last updated by Grand Ion Delemen Hotel
Resort with Gym
This hotel provides a modern fitness center with panoramic views, enhancing the workout experience. The gym is equipped with state-of-the-art equipment suitable for various fitness routines.
5-Star Resort
Grand Ion Delemen Hotel is a great option for a luxurious experience. It offers stunning views of the surrounding mountains. It features spacious rooms and a spa.
Resort with Children's Pool
Features a heated indoor children's pool, suitable for any weather. The hotel also provides a kids' playground, arcade game zone, flying fox, and rock climbing facilities, offering diverse recreational options for families.
Resort with Indoor Pool
As a luxury resort, this hotel offers a heated indoor pool, an infinity pool with views of the surrounding landscape, and a separate children's pool. These facilities provide a comfortable swimming experience.
Romantic Resort
Resort with Swimming Pool
Indoor Pool Children's Pool
Guest Reviews
The Grand Ion Delemen Hotel, situated atop the Genting Highlands, offers an elevated and picturesque location that draws in those seeking a serene mountain retreat away from the city's buzz. The surroundings feature superb mountainous scenery, often blanketed by mist, providing a cool and peaceful atmosphere ideal for relaxation. Many visitors appreciate the clean air and stunning views from their rooms with the added bonus of being close to attractions like the Genting Casino and theme park. However, the location comes with some challenges.
For those without a car, reaching the hotel can be tough, as taxis and other forms of transportation are not reliable, especially at night. The access road is narrow, winding and sometimes dangerous, which makes driving after dark tricky. Additionally, the hotel is quite secluded with no shops, eateries or city life within walking distance, making it less convenient for guests wanting easy access to amenities.
Despite these drawbacks, the hotel's strategic position offers a quiet escape with great weather, making it a charming destination for those preferring to stay away from the bustling main areas. It's a spot worth considering if you have your own vehicle and seek an isolated retreat high in the mountains.
The reviews of the breakfast at Grand Ion Delemen Hotel present a mixed picture. Positive remarks highlight that the breakfast spread is good with decent options and reasonable prices, especially for kids. Guests appreciated the good selection, taste and the scenic view at the breakfast area. Some found the variety adequate and praised specific dishes such as roti canai and nasi lemak. The coffee and tea service receive commendations as well.
However, a notable number of reviews point out areas needing improvement. The limited variety of food and repetitive menu over several days were common complaints. Some guests found the food not warm enough or even stale and expressed that the overall quality did not meet their expectations, especially considering the 5-star status of the hotel. Despite a good price-to-value ratio according to some, others felt the breakfast was overpriced for what was offered. Issues such as overcrowding, long queues and slow replenishment of food items also detracted from the experience. Several reviews suggested adding more diverse options and improving meal freshness and temperature. Overall, while the breakfast experience has its high points, there is a consensus that there is substantial room for improvement.
At the Grand Ion Delemen Hotel, dining experiences are a mixed bag, though highlights do exist. The poolside bar offers a delightful surprise with its good food, generous portions and tasty options. Some guests enjoyed the authentic Thai cuisine at the Tavern restaurant and found the North Indian dishes particularly appealing. The steamboat experience was notably warming and satisfying in the hotel's breezy climate.
However, dining options are limited and many patrons found the variety lacking, especially for breakfast and dinner. The Kembali Kitchen, despite being praised by some for its delicious fare, also garnered criticisms about its high prices and occasional lack of taste. The food quality fluctuates with some noting the food as nice and others describing it as poor or too salty.
In-room dining is available but service tends to be slow. Guests often mentioned the high cost of meals, akin to dining at a 5-star restaurant, which did not always match the food quality. Additionally, other amenities like bars, lounges and specialized dining venues are limited or under maintenance, leading to a scarcity of appealing dining spots for special occasions.
In summary, while some diners find the food delicious and satisfying, the overall selection and quality can be inconsistent, leading many guests to seek alternative dining options outside the hotel.
The rooms at Grand Ion Delemen Hotel offer a variety of experiences, largely characterized by their spaciousness and occasional picturesque views, particularly from balconies where sunrise can be enjoyed. Many guests found the rooms to be clean, comfortable and well-furnished with some even appreciating their tidiness and minimalistic designs that provide ample space. The suites are especially noted for their size and the amenities provided, making them ideal for families and larger groups.
However, reviews indicate notable inconsistencies regarding cleanliness and maintenance. Many guests reported encountering dusty floors, stained bed sheets and unpleasant odors, including musty and sewage smells. The soundproofing in the rooms is often insufficient, which leads to noise disturbances from neighboring rooms and nearby construction sites. Several guests also experienced issues with old, broken furniture, non-functional appliances and difficulties with room cleanliness, significantly detracting from their stay.
Despite these drawbacks, the comfortable beds, spacious layouts and decent views are redeeming qualities for many. Nevertheless, the hotel appears to need significant improvements in its housekeeping and maintenance services to meet the expectations set by its luxury status. The hotel's surrounding area seems somewhat neglected, contributing further to the mixed reviews it receives.
In a variety of reviews for the Grand Ion Delemen Hotel, guests have shared mixed experiences regarding the beds. On the positive side, many guests noted that the beds were comfortable with particular praise for the softness of the beds and the quality of the pillows. Some reviews highlighted the luxurious feeling of the bedding and the overall comfort it provided, contributing to an enjoyable night's sleep.
However, other guests reported issues with cleanliness and maintenance. Multiple reviews mentioned dirty bed sheets, bedspreads and pillow covers, often noting stains and dust. There were also complaints about the presence of hair and an unpleasant smell on the bedding. Several reviews pointed out that the comforters were not thick enough and that the beds themselves were sometimes hard or old and worn out. The combination of two twin beds instead of a queen bed, as listed, was also a frequent point of dissatisfaction.
Despite these drawbacks, the overall sentiment leaned towards beds being comfortable for many guests, though the experiences could vary significantly.
When it comes to the cleanliness of the Grand Ion Delemen Hotel, it's a mixed bag with more leaning towards the negative side. While a few guests praised the spacious rooms and clean environment of the hotel, many pointed out significant issues that overshadowed their stay.
Several guests reported dusty and dirty rooms upon arrival with specific mentions of mouldy walls, stained bed sheets and greasy corridors. A recurring complaint was that housekeeping did not meet standard expectations, leaving rooms with dust, dirt and sometimes even unpleasant odors. Bathrooms, in particular, seemed to suffer from poor upkeep, often being described as dirty and smelly with blocked drainage systems and mouldy tiles.
Common areas and facilities didn't escape the scrutiny either. Balconies were often noted to be unclean, windows covered in dust and rust and even the lift floors were reported to have been neglected for a while. Guests also mentioned rusty and dirty hardware like towel hangers and taps with some noting a pervasive musty smell throughout the hotel.
Despite these prevalent issues, a few reviews highlighted that sheets and towels, although not always spotless, were generally in acceptable condition and some rooms did manage to maintain a clean and comfortable ambiance. There were also mentions of clean rooms in specific instances and positive remarks on the size and comfort of the rooms and apartments.
In summary, while the Grand Ion Delemen Hotel does have cases of clean and well-maintained rooms, it appears that the overall standard of cleanliness is inconsistent at best with more frequent negative experiences reported by guests. It might need significant improvements to meet the expectations of cleanliness and maintenance commonly held for hotels.
At Grand Ion Delemen Hotel, guest experiences with the staff appear to be a mixed bag. On a positive note, many guests found the staff to be friendly, helpful and accommodating. Receptionists and other team members were often described as polite, courteous and efficient with some even going above and beyond to make stays pleasant. Specific commendations were given to individuals like Ms. Margarita and Mr. Stephen Lim, who provided exceptional assistance. Guests appreciated the swift check-in and check-out process, as well as the attentiveness of the staff in addressing inquiries and problems promptly.
However, some reviews highlighted areas needing improvement. A number of guests experienced uncooperative, rude and unprofessional behavior from certain staff members, which significantly impacted their stay. Issues such as poor customer service, lack of training, slow responses and occasional unfriendliness were frequently mentioned. Incidents of staff having bad attitudes and unhelpfulness were noted, particularly at reception and with housekeeping services.
Overall, while there are commendations for staff members who excel in their roles, the hotel seems to face challenges in maintaining consistent service quality across all interactions. The disparity in guest experiences suggests a need for better training and management to ensure all staff can meet the high standards expected by patrons.
The Grand Ion Delemen Hotel offers a mixed experience when it comes to wifi connectivity. While the hotel does provide free wifi and some guests report the internet as being good, many find the service lacking in several areas. Wifi often doesn't work with some rooms having poor or non-existent connectivity. The connection can be slow, frequently disconnect or not be available at all, particularly in the rooms. Despite some positive feedback about the wifi being good in certain areas, there are consistent reports of weak or faulty internet service that needs improvement. The staff has been noted for their helpfulness in resolving issues, such as changing rooms when the wifi was not working. Overall, while there are occasional pockets of good connectivity, the reliability and speed of the internet at the Grand Ion Delemen Hotel require significant enhancement.
The Grand Ion Delemen Hotel features a gym that offers both positive and negative experiences. Guests appreciate the spaciousness of the gym and the convenience of accessing it with a key card. Some reviews highlight the gym as an important facility for long stays and note the proximity of the gym to guest rooms as a plus. However, multiple reviews indicate that the gym is poorly maintained with equipment that is sometimes not in working condition. The cleanliness of the gym, particularly in Tower 4, has also been flagged as an issue with descriptions of it being run down and dirty. Despite looking appealing in pictures, the on-ground reality seems to fall short with some guests feeling that the hallway leading to the gym is dark and unwelcoming.
The pool facilities at the Grand Ion Delemen Hotel have garnered mixed reviews from guests. The hotel features an indoor pool with a transparent roof, extensive facilities and a separate children's pool, which offer a variety of options for families and individuals alike. The presence of a Jacuzzi at the indoor pool adds a touch of relaxation and the poolside bar is noted for its good food.
However, guests have expressed some concerns about the pool’s temperature and cleanliness. Many reviews indicate that the heated pool often does not meet expectations with water frequently described as too cold despite being advertised as warm. Instances of the pool being unclean and requiring maintenance have also been highlighted. Furthermore, the pool appears to be small and may not be suitable for those looking for extensive lap swimming.
Accessibility issues were also mentioned, particularly with the pool being far from certain rooms and located in different buildings, which might be inconvenient for some guests. Despite these drawbacks, the indoor pool is widely appreciated for its design and amenities, though improvements in heating and cleanliness would greatly enhance the overall guest experience.
Visitors to the Grand Ion Delemen Hotel have mixed sentiments regarding the parking facilities. A notable highlight is the availability of ample parking spaces with plenty of parkings, including free options when validated at the counter. Some reviews particularly appreciated the presence of convenient and sufficient car parking spaces.
However, guests frequently mentioned that the parking system has significant drawbacks. It's noted that the car park is not the most convenient, often described as confusing and far from the hotel rooms, creating an inconvenience for many. The design and accessibility of the parking area were also critiqued with guests finding the navigation challenging and the need to change elevators complicating the process.
While there is a guarded parking facility, the necessity of an advance payment and additional parking fees—sometimes calculated per entry at 30 ringgit—adds to the inconvenience. Furthermore, the parking validation process, while offering free parking, was described as tedious and not straightforward.
In terms of transportation options at the hotel, some perks include a shuttle bus service to the theme park, although it requires a reservation and comes at an additional cost. Unfortunately, the shuttle bus does not operate for free anymore and its infrequent schedule was a point of contention. Guests also mentioned the availability of taxis, although the cost, ranging between 30-50 ringgit one-way, may not be ideal for everyone.
Overall, while Grand Ion Delemen Hotel offers ample parking with free options, the system itself and its convenience leave room for improvement.
The Grand Ion Delemen Hotel has garnered attention for its family-oriented atmosphere, making it a suitable choice for families with children, especially those with younger kids. The hotel offers spacious family suites and rooms that can comfortably accommodate larger groups, including families of five or more. Children can enjoy the small playground and the indoor swimming pool, which have received positive feedback from guests for providing enjoyable activities.
Although some amenities catered towards kids were closed during certain visits, the big open spaces around the hotel allow children to run freely and explore. Families have appreciated the garden areas that kids love and the hotel staff have been highlighted for their friendly and accommodating nature towards children.
Despite some drawbacks, such as the lack of room service on subsequent days and occasional facilities being unavailable, the hotel's cleanliness and customer service remain up to standard. The convenience of having a supermarket within the hotel also adds to its family-friendly appeal. Prices for children’s breakfast are reasonable, though there may be some additional costs.
Overall, while the Grand Ion Delemen Hotel may not be ideal for particularly fussy travelers, it stands out as a positive and spacious environment, superb for families looking to spend quality time together.
Grand Ion Delemen Hotel receives mixed feedback regarding its five-star rating. While a few guests believe the hotel certainly offers five-star comfort, many reviews highlight discrepancies between expectations and the actual experience. Several guests feel the hotel more closely resembles a three or four-star establishment with the service quality and facilities not meeting the five-star standard.
Key concerns include issues with cleanliness, inadequate room amenities such as missing towels and toiletries and noise from thin walls. Some guests reported unfriendly staff and unresponsive service, especially during check-outs. The hotel's breakfast also drew criticism for not meeting the quality one would expect from a five-star hotel.
However, the hotel's location receives high praise, often seen as its most significant advantage. Despite some positive mentions about cleanliness and comfort, the overarching sentiment suggests that the hotel falls short of a true five-star experience.
The Grand Ion Delemen Hotel offers a range of amenities suitable for business travelers. The conference facilities are notably well maintained, providing an efficient environment for professional gatherings. Although the business center is small, it is available for use, contributing to the hotel’s reputation as a business-class accommodation. The hotel's location stands out as a prime choice for business needs. However, some aspects such as customer responsiveness and clear signage to the lobby could use improvement. Despite this, the quiet walkways add a touch of tranquility, ideal for focusing on work in a serene setting. The availability of a shuttle service to the hotel adds an element of convenience for busy travelers.
Although the Grand Ion Delemen Hotel features a shuttle bus service, it is quite limited in availability, which can make transportation inconvenient, especially for those without a private car. Guests have noted that accessibility options at the hotel are lacking. There are only a few ramps and no elevators, which can pose significant challenges, particularly for families, older adults or those requiring wheelchair access. The hotel's location is accessible and easy to reach, but once inside, accessibility to different amenities, such as the pool and the restrooms in the rooms, remains a significant concern due to the lack of supportive measures and assistance. Additionally, the pool is not heated, which could be a discomfort for some guests. Overall, while the location of the Grand Ion Delemen Hotel is considered accessible, the same cannot be said for its facilities and services, which fall short in accommodating guests with disabilities.
The Grand Ion Delemen Hotel offers various facilities for children, including a kids' indoor swimming pool and several play areas. Many reviewers appreciated the heated pool and found it enjoyable for children. Families noted it as a great place for a family getaway with sufficient space for kids to run and play. However, some feedback indicated that the cleanliness of certain pools, particularly in tower 7, needed improvement. Despite some facilities being closed, the overall consensus is that the hotel provides enjoyable family-friendly amenities.
The indoor pool at Grand Ion Delemen Hotel receives mixed reviews from guests. Many were pleased with the indoor pool, noting its size, good view and the availability of a heated option. Guests described it as a nice place for swimming and appreciated the arrangement, especially for indoor parties. However, some guests were disappointed with the pool temperature, reporting it to be cold despite being described as heated. Issues such as maintenance and mold were also mentioned. Overall, while the indoor pool has its advantages, improvements in heating and upkeep could enhance the overall experience.
Grand Ion Delemen Hotel is a popular choice for couples seeking a memorable honeymoon experience. Reviews highlight that the hotel offers specially decorated honeymoon suites and rooms that create a romantic atmosphere for newlyweds. Guests note the quiet ambiance of the hotel, which is ideal for a romantic getaway. The hotel’s effective noise insulation further ensures a peaceful and intimate environment. Couples also appreciate the thoughtful touches in the room decoration, enhancing the romance of their stay. Overall, this hotel provides a serene and beautifully adorned setting, perfect for honeymooners looking to celebrate their love in tranquility.
Nestled away from the hustle of central Genting Highland, the Grand Ion Delemen Hotel offers a serene retreat featuring luxurious rooms and a secluded ambiance. Guests have noted the grandeur of the hotel and described the rooms as luxurious, complimenting elements like the spacious Jacuzzi and heated pools that contribute to the comfort. Rated as a five-star establishment, it aims to provide a top-tier experience. However, some visitors have observed that the hotel’s upkeep does not align with its luxury classification and comparisons to a 3-star rating have been made due to maintenance issues. Despite the upscale labeling, the guest experience varies with some expressing that the overall standard does not match the expected quality for a five-star hotel.
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Location
For those without a car, reaching the hotel can be tough, as taxis and other forms of transportation are not reliable, especially at night. The access road is narrow, winding and sometimes dangerous, which makes driving after dark tricky. Additionally, the hotel is quite secluded with no shops, eateries or city life within walking distance, making it less convenient for guests wanting easy access to amenities.
Despite these drawbacks, the hotel's strategic position offers a quiet escape with great weather, making it a charming destination for those preferring to stay away from the bustling main areas. It's a spot worth considering if you have your own vehicle and seek an isolated retreat high in the mountains.
Breakfast
However, a notable number of reviews point out areas needing improvement. The limited variety of food and repetitive menu over several days were common complaints. Some guests found the food not warm enough or even stale and expressed that the overall quality did not meet their expectations, especially considering the 5-star status of the hotel. Despite a good price-to-value ratio according to some, others felt the breakfast was overpriced for what was offered. Issues such as overcrowding, long queues and slow replenishment of food items also detracted from the experience. Several reviews suggested adding more diverse options and improving meal freshness and temperature. Overall, while the breakfast experience has its high points, there is a consensus that there is substantial room for improvement.
Dinner
However, dining options are limited and many patrons found the variety lacking, especially for breakfast and dinner. The Kembali Kitchen, despite being praised by some for its delicious fare, also garnered criticisms about its high prices and occasional lack of taste. The food quality fluctuates with some noting the food as nice and others describing it as poor or too salty.
In-room dining is available but service tends to be slow. Guests often mentioned the high cost of meals, akin to dining at a 5-star restaurant, which did not always match the food quality. Additionally, other amenities like bars, lounges and specialized dining venues are limited or under maintenance, leading to a scarcity of appealing dining spots for special occasions.
In summary, while some diners find the food delicious and satisfying, the overall selection and quality can be inconsistent, leading many guests to seek alternative dining options outside the hotel.
Rooms
However, reviews indicate notable inconsistencies regarding cleanliness and maintenance. Many guests reported encountering dusty floors, stained bed sheets and unpleasant odors, including musty and sewage smells. The soundproofing in the rooms is often insufficient, which leads to noise disturbances from neighboring rooms and nearby construction sites. Several guests also experienced issues with old, broken furniture, non-functional appliances and difficulties with room cleanliness, significantly detracting from their stay.
Despite these drawbacks, the comfortable beds, spacious layouts and decent views are redeeming qualities for many. Nevertheless, the hotel appears to need significant improvements in its housekeeping and maintenance services to meet the expectations set by its luxury status. The hotel's surrounding area seems somewhat neglected, contributing further to the mixed reviews it receives.
Beds
However, other guests reported issues with cleanliness and maintenance. Multiple reviews mentioned dirty bed sheets, bedspreads and pillow covers, often noting stains and dust. There were also complaints about the presence of hair and an unpleasant smell on the bedding. Several reviews pointed out that the comforters were not thick enough and that the beds themselves were sometimes hard or old and worn out. The combination of two twin beds instead of a queen bed, as listed, was also a frequent point of dissatisfaction.
Despite these drawbacks, the overall sentiment leaned towards beds being comfortable for many guests, though the experiences could vary significantly.
Cleanliness
Several guests reported dusty and dirty rooms upon arrival with specific mentions of mouldy walls, stained bed sheets and greasy corridors. A recurring complaint was that housekeeping did not meet standard expectations, leaving rooms with dust, dirt and sometimes even unpleasant odors. Bathrooms, in particular, seemed to suffer from poor upkeep, often being described as dirty and smelly with blocked drainage systems and mouldy tiles.
Common areas and facilities didn't escape the scrutiny either. Balconies were often noted to be unclean, windows covered in dust and rust and even the lift floors were reported to have been neglected for a while. Guests also mentioned rusty and dirty hardware like towel hangers and taps with some noting a pervasive musty smell throughout the hotel.
Despite these prevalent issues, a few reviews highlighted that sheets and towels, although not always spotless, were generally in acceptable condition and some rooms did manage to maintain a clean and comfortable ambiance. There were also mentions of clean rooms in specific instances and positive remarks on the size and comfort of the rooms and apartments.
In summary, while the Grand Ion Delemen Hotel does have cases of clean and well-maintained rooms, it appears that the overall standard of cleanliness is inconsistent at best with more frequent negative experiences reported by guests. It might need significant improvements to meet the expectations of cleanliness and maintenance commonly held for hotels.
Staff
However, some reviews highlighted areas needing improvement. A number of guests experienced uncooperative, rude and unprofessional behavior from certain staff members, which significantly impacted their stay. Issues such as poor customer service, lack of training, slow responses and occasional unfriendliness were frequently mentioned. Incidents of staff having bad attitudes and unhelpfulness were noted, particularly at reception and with housekeeping services.
Overall, while there are commendations for staff members who excel in their roles, the hotel seems to face challenges in maintaining consistent service quality across all interactions. The disparity in guest experiences suggests a need for better training and management to ensure all staff can meet the high standards expected by patrons.
Wi-Fi
Gym
Pool
However, guests have expressed some concerns about the pool’s temperature and cleanliness. Many reviews indicate that the heated pool often does not meet expectations with water frequently described as too cold despite being advertised as warm. Instances of the pool being unclean and requiring maintenance have also been highlighted. Furthermore, the pool appears to be small and may not be suitable for those looking for extensive lap swimming.
Accessibility issues were also mentioned, particularly with the pool being far from certain rooms and located in different buildings, which might be inconvenient for some guests. Despite these drawbacks, the indoor pool is widely appreciated for its design and amenities, though improvements in heating and cleanliness would greatly enhance the overall guest experience.
Parking
However, guests frequently mentioned that the parking system has significant drawbacks. It's noted that the car park is not the most convenient, often described as confusing and far from the hotel rooms, creating an inconvenience for many. The design and accessibility of the parking area were also critiqued with guests finding the navigation challenging and the need to change elevators complicating the process.
While there is a guarded parking facility, the necessity of an advance payment and additional parking fees—sometimes calculated per entry at 30 ringgit—adds to the inconvenience. Furthermore, the parking validation process, while offering free parking, was described as tedious and not straightforward.
In terms of transportation options at the hotel, some perks include a shuttle bus service to the theme park, although it requires a reservation and comes at an additional cost. Unfortunately, the shuttle bus does not operate for free anymore and its infrequent schedule was a point of contention. Guests also mentioned the availability of taxis, although the cost, ranging between 30-50 ringgit one-way, may not be ideal for everyone.
Overall, while Grand Ion Delemen Hotel offers ample parking with free options, the system itself and its convenience leave room for improvement.
Family
Although some amenities catered towards kids were closed during certain visits, the big open spaces around the hotel allow children to run freely and explore. Families have appreciated the garden areas that kids love and the hotel staff have been highlighted for their friendly and accommodating nature towards children.
Despite some drawbacks, such as the lack of room service on subsequent days and occasional facilities being unavailable, the hotel's cleanliness and customer service remain up to standard. The convenience of having a supermarket within the hotel also adds to its family-friendly appeal. Prices for children’s breakfast are reasonable, though there may be some additional costs.
Overall, while the Grand Ion Delemen Hotel may not be ideal for particularly fussy travelers, it stands out as a positive and spacious environment, superb for families looking to spend quality time together.
5 Star
Key concerns include issues with cleanliness, inadequate room amenities such as missing towels and toiletries and noise from thin walls. Some guests reported unfriendly staff and unresponsive service, especially during check-outs. The hotel's breakfast also drew criticism for not meeting the quality one would expect from a five-star hotel.
However, the hotel's location receives high praise, often seen as its most significant advantage. Despite some positive mentions about cleanliness and comfort, the overarching sentiment suggests that the hotel falls short of a true five-star experience.
Business
Accessible
Children's Pool
Indoor Pool
Honeymoon
Luxury
Yes, Grand Ion Delemen Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool.
No, a spa isn't available at Grand Ion Delemen Hotel.
No, Grand Ion Delemen Hotel doesn't allow dogs.
Yes, parking facilities are available at Grand Ion Delemen Hotel.
Yes, Grand Ion Delemen Hotel has a gym.
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