5-Star HotelSummary of reviews related to the '5 Star' categoryThe Steigenberger Icon Wiltcher's is a 5-star hotel that left some guests disappointed. Some complained about the room condition with issues like the TV not being in front of the bed, holes in the walls and faulty bathroom fixtures. The staff also received criticism for being unqualified and indifferent to feedback. The breakfast quality was also subpar according to some guests. Facilities like the pool required prior reservation, which wasn't always communicated clearly. As a result, some guests didn't consider it a true 5-star hotel but rather a below-average 4-star. However, there were positive reviews with words like exceptional, superb and magnificent used to describe the hotel's overall impression, imposing architecture and top-level breakfast. The hotel is in a prime location and has comfortable beds, making it a smart historic choice for some guests. However, the hotel falls short of expectations, especially in terms of service, for a true 5-star experience.
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