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Summary of reviewsThe Apple Hotel Times Square is well-regarded for its strategic and convenient location, close to charming cafes, local dining spots and major tourist attractions, making it an excellent base for exploring the city. Its proximity to The Top Penang Plaza and the Kimberley food area is particularly appreciated by food enthusiasts. Though slightly distant from Downtown Georgetown, it remains accessible via walking or short car rides. The hotel’s prime location, coupled with spacious rooms and helpful staff, ensures a pleasant stay for couples, small families and solo travelers.
Guest feedback on the rooms is notably positive with many highlighting the spaciousness, cleanliness and coziness of the accommodations. The deluxe suites and minimalist interiors receive special praise, matching the promotional pictures provided by the hotel. Comfortable beds and friendly, welcoming receptionists further enhance the overall experience. The clean bathrooms and well-maintained facilities contribute to a comfortable stay. However, some minor issues were reported, such as occasional lack of soundproofing, mild odors and instances of rooms with dirty bedsheets or spiderwebs.
Cleanliness at the Apple Hotel Times Square garners mixed reviews with many guests commending the clean rooms and cozy beds. The overall sanitation of the rooms is often noted positively. Despite this, there are recurring concerns regarding specific cleanliness issues, especially in the bathrooms, which sometimes suffer from leaking, hair and general dirtiness. Instances of unclean bed sheets, dusty floors and musty-smelling linens also impact guest experiences.
The hotel's staff is frequently praised for their friendliness and helpfulness, enhancing the guest experience through their attentiveness and readiness to assist with various requests. Receptionists such as Azman and Rusman receive special mentions for their excellent service. Although there are occasional comments about communication challenges due to heavily accented English, the staff's overall effort to provide clear information and assistance is appreciated.
Opinions on the free wifi service are mixed. Many guests find the wifi to be fast and reliable, enhancing their stay, while others experience slow speeds, poor coverage and connectivity issues. However, some of these issues tend to improve after initial problems.
The beds are often highlighted as a standout feature, appreciated for their cleanliness and comfort with many guests noting the soft and very comfortable bedding that contributes to a good night's sleep. Despite a few concerns regarding mattress cleanliness and pillow cover quality, the beds are consistently mentioned as enhancing the overall stay experience.
In summary, the Apple Hotel Times Square boasts a prime city-center location, spacious and well-decorated rooms, friendly and helpful staff and generally comfortable beds, making it a great choice for short stays and city explorations, despite some areas needing improvement in cleanliness and wifi connectivity. Show more
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Categories
Hotel for Honeymoon
Cheap Hotel
Accessible Hotel
Small Hotel
3-Star Hotel
Room Types
Superior King RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Deluxe SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. This suite features a safe deposit box, a flat-screen TV with cable channels and city views. The unit has 1 bed.
Deluxe Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. The twin room features air conditioning, a safe deposit box, an electric kettle, a flat-screen TV with cable channels, as well as city views. The unit has 2 beds.
Deluxe King RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. This double room is air-conditioned and features a flat-screen TV with cable channels, a safe deposit box and an electric kettle. The unit offers 1 bed.
Executive SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a wardrobe, a safe deposit box, an electric kettle, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Guest Reviews
7.2
Good
Location
The Apple Hotel Times Square enjoys a favorable reputation for its strategic and convenient location. Guests appreciate its proximity to charming cafes, local dining spots and tourist attractions, making it an ideal choice for both leisure travelers and those with specific appointments in the area. The hotel's location near The Top Penang Plaza and the Kimberley food area adds to its appeal for food enthusiasts and those exploring local culture. While some reviews mention that it is a bit distant from Downtown Georgetown, many appreciate that it is still accessible by walking or short car rides. The hotel itself is noted for cleanliness and character, providing a pleasant stay for couples and small families. Overall, its prime location in the city center, coupled with spacious rooms and helpful staff, makes it easy to find and a convenient base for exploring the city and its culinary delights.
Rooms
Apple Hotel Times Square receives a variety of comments regarding its rooms with many guests highlighting positive aspects. The deluxe suites are described as excellent and numerous reviews mention the spaciousness and coziness of the rooms. Guests appreciate the minimalist, yet clean and nice interior that matches the pictures provided by the hotel. Many found the beds to be very comfortable, enhancing their overall stay and the friendly and welcoming receptionist adds to the pleasant experience.
Cleanliness seems to be a strong point for the hotel, as several reviews commend the clean rooms and well-maintained facilities. The bathrooms are also noted to be clean and nice, contributing to a comfortable stay. Guests also pointed out that the rooms are cozy and appropriately priced with easy-to-use facilities and good wifi coverage.
However, a few areas for improvement were mentioned. Some guests noted that the rooms are not soundproof and occasionally had unpleasant odors. There were some instances of rooms not being properly cleaned with mentions of dirty bedsheets, spiderwebs in the bathrooms and dirty corners.
Overall, Apple Hotel Times Square’s rooms are found to be spacious, clean and comfortable, making it a suitable choice for short stays, especially for solo travelers.
Beds
The beds at Apple Hotel Times Square generally receive favorable feedback for their comfort and cleanliness. Many guests describe the beds as soft and very comfortable, enhancing their overall stay experience. Clean bedding is noted, contributing to the positive comments about sleep quality. However, there are occasional mentions of cleanliness issues with the mattress and a preference for higher quality pillow covers. Despite these few concerns, the majority of reviews highlight the comfort of the beds as a standout feature of the hotel.
Cleanliness
Apple Hotel Times Square offers a mix of feedback regarding its cleanliness with some guests noting positive aspects. Many reviewers mentioned that the rooms were clean with a few highlighting the comfort of the beds and the cleanliness of the bathtub. One guest noted the overall sanitation of the room as positive.
However, there are multiple concerns regarding specific cleanliness issues. Instances of unclean bed sheets, dust on the ground and spider webs in room corners were reported. The bathrooms, in particular, seem to be a recurring problem with instances of leaking, hair, dirt and general lack of cleanliness. Notably, some guests found stains on the pillows, blankets and bath towels, which sometimes had a musty smell. The condition of the air conditioning and insufficient parking spaces were also mentioned as areas needing improvement.
Overall, while there are commendable elements of cleanliness, areas like the bathroom and certain aspects of room maintenance significantly impact guest experiences.
Staff
At Apple Hotel Times Square, guests frequently highlight the friendliness and helpfulness of the staff. Numerous reviews praise the welcoming nature of the team, noting their readiness to assist with luggage storage and other requests. The receptionists, including Azman and Rusman, receive positive mentions for their attentiveness and helpful service, particularly during the night shift. While most guests find the staff polite and good-mannered, there are occasional mentions of communication challenges due to heavily accented, fast-spoken English and some instances of perceived impoliteness. Overall, the staff's efforts to provide clear information and assist guests appear to create a generally positive experience.
Wi-Fi
Many guests of Apple Hotel Times Square have a mixed experience with the wifi service. The positive aspects highlight that some guests found the wifi to be quite fast with good coverage and described it as tip top. Additionally, the availability of good free wifi was noted by some visitors. However, others experienced issues such as slow speeds, poor coverage and connectivity problems. Some guests mentioned that the wifi was not working well or not at all during their entire stay, though there were instances where connectivity improved after initial issues.
No, Apple Hotel Times Square doesn't have any pool.
No, a spa isn't available at Apple Hotel Times Square.
No, Apple Hotel Times Square doesn't allow dogs.
No, parking facilities aren't available at Apple Hotel Times Square.