Gurney Bay Hotel, A PARKROYAL Partner Hotel
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Summary of reviewsGurney Bay Hotel, A PARKROYAL Partner Hotel, enjoys a premier location in the heart of Gurney Drive, ideal for guests seeking convenience and accessibility. Centrally positioned near renowned dining and shopping destinations such as Gurney Plaza and Paragon, the hotel facilitates easy exploration of Penang's culinary and retail gems. Its seaside setting offers scenic views, adding to the appeal for those looking to combine relaxation with adventure. Guests often commend the hotel's strategic proximity to tourist attractions, the ease of access to major food areas and the overall safety of the locale.
The breakfast offerings at the hotel receive mixed reviews. While many guests praise the taste, affordability and variety of both continental and local dishes, some express disappointment with the repetitive nature of the menu, especially over multiple days. There are calls for broader and more varied selections to cater to diverse dietary needs and preferences. Specific critiques include slow replenishment of buffet items and shortcomings in the quality of some baked goods.
The hotel rooms have garnered significant positive feedback with guests regularly praising their spacious, clean and comfortable nature. Newly refurbished and well-maintained accommodations feature cozy beds, complete toiletries and excellent soundproofing, ensuring a restful stay. Spectacular sea views further enhance the guest experience. Minor criticisms include occasional issues with room odors and the need for better furniture upkeep, but these are exceptions rather than the norm.
Cleanliness is a standout feature of Gurney Bay Hotel. Guests frequently note the spotless condition of both rooms and common areas, including the swimming pool and sauna. The hotel maintains a moderatively modern aesthetic despite being an older establishment, thanks to rigorous maintenance efforts. Housekeeping and cleanliness receive high praise, contributing to a comfortable and pristine environment.
The staff at Gurney Bay Hotel consistently receive high marks for their friendliness, helpfulness and professionalism. Many guests note the welcoming and efficient demeanor of the personnel, particularly those at the front desk and reception areas. Specific staff members like En Qasim and Mr. Malik are often highlighted for their exceptional service.
However, the hotel's free Wi-Fi service has been a common point of contention with guests citing slow speeds and unreliable connections, especially on higher floors and during nighttime.
The swimming pool is another highlight, appreciated for its spacious and shaded design, catering well to families and children. A few guests have noted the need for more loungers and occasional cleanliness improvements, but overall, the pool offers a pleasant retreat for relaxation.
Parking facilities at the hotel are generally well-regarded for their convenience, security and reasonable rates, though a few guests have experienced limited availability and confusion regarding the parking setup.
Regarding beds, opinions are mixed. Many guests find the beds very comfortable, contributing to a restful stay, while others feel the mattresses and pillows could be improved to better balance different preferences.
In summary, the Gurney Bay Hotel stands out for its prime location, excellent cleanliness, comfortable rooms and exceptional staff service. While there are areas for improvement in breakfast variety and internet connectivity, the overall experience is positive, making it a desirable accommodation choice for visitors to Penang.
Categories
The breakfast offerings at the hotel receive mixed reviews. While many guests praise the taste, affordability and variety of both continental and local dishes, some express disappointment with the repetitive nature of the menu, especially over multiple days. There are calls for broader and more varied selections to cater to diverse dietary needs and preferences. Specific critiques include slow replenishment of buffet items and shortcomings in the quality of some baked goods.
The hotel rooms have garnered significant positive feedback with guests regularly praising their spacious, clean and comfortable nature. Newly refurbished and well-maintained accommodations feature cozy beds, complete toiletries and excellent soundproofing, ensuring a restful stay. Spectacular sea views further enhance the guest experience. Minor criticisms include occasional issues with room odors and the need for better furniture upkeep, but these are exceptions rather than the norm.
Cleanliness is a standout feature of Gurney Bay Hotel. Guests frequently note the spotless condition of both rooms and common areas, including the swimming pool and sauna. The hotel maintains a moderatively modern aesthetic despite being an older establishment, thanks to rigorous maintenance efforts. Housekeeping and cleanliness receive high praise, contributing to a comfortable and pristine environment.
The staff at Gurney Bay Hotel consistently receive high marks for their friendliness, helpfulness and professionalism. Many guests note the welcoming and efficient demeanor of the personnel, particularly those at the front desk and reception areas. Specific staff members like En Qasim and Mr. Malik are often highlighted for their exceptional service.
However, the hotel's free Wi-Fi service has been a common point of contention with guests citing slow speeds and unreliable connections, especially on higher floors and during nighttime.
The swimming pool is another highlight, appreciated for its spacious and shaded design, catering well to families and children. A few guests have noted the need for more loungers and occasional cleanliness improvements, but overall, the pool offers a pleasant retreat for relaxation.
Parking facilities at the hotel are generally well-regarded for their convenience, security and reasonable rates, though a few guests have experienced limited availability and confusion regarding the parking setup.
Regarding beds, opinions are mixed. Many guests find the beds very comfortable, contributing to a restful stay, while others feel the mattresses and pillows could be improved to better balance different preferences.
In summary, the Gurney Bay Hotel stands out for its prime location, excellent cleanliness, comfortable rooms and exceptional staff service. While there are areas for improvement in breakfast variety and internet connectivity, the overall experience is positive, making it a desirable accommodation choice for visitors to Penang.
Luxury Hotel
As a PARKROYAL Partner Hotel, it maintains a high standard of luxury and service. It is recognized as a luxury hotel, providing quality accommodation and amenities in a prominent location.
Family Friendly Hotel
This hotel is a PARKROYAL partner, implying a certain standard of service and amenities. It's located in George Town, providing convenient access to family-friendly attractions. The hotel likely offers comfortable accommodations suitable for families.
Hotel near Nightlife Spots
Located on Gurney Drive, this hotel provides easy access to dining and entertainment venues. The proximity to Gurney Plaza and Gurney Paragon ensures convenient access to nightlife and bars.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi in all rooms, ensuring guests have seamless connectivity throughout their stay. It is a hotel, offering a dedicated and reliable internet service.
Business Hotel
This hotel is strategically located and known for its quality service and facilities. It likely offers business amenities suitable for corporate guests.
Hotel with Parking
Complimentary parking is available at the hotel's multi-level car park for in-house guests, subject to one vehicle per room. Free parking is consistently reported.
Hotel with Gym
Features a well-equipped gym as part of The Health Club. Guests can also enjoy a sauna, jacuzzi, and swimming pool for relaxation and recovery after a workout.
5-Star Hotel
This hotel features a steam room, hot tub, and sauna facilities. It is situated in a historical district and offers rooms with ocean or hill views.
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Tennis Courts
Hotel with Outdoor Pool
Guest Reviews
Nestled in the vibrant heart of Gurney Drive, the Gurney Bay Hotel, A PARKROYAL Partner Hotel, boasts an ideal location for guests seeking convenience and accessibility. Whether it's a leisurely stroll to nearby restaurants, coffee shops and local hawkers or a quick walk to bustling shopping malls like Gurney Plaza and Paragon, the hotel positions visitors perfectly to take full advantage of Penang's diverse culinary and retail offerings. The proximity to tourist attractions and amenities, including the scenic new Gurney Park, makes it a strategic choice for travelers.
Guests frequently highlight the ease of access to major food areas and the array of dining options available, particularly the popular Chinese hawker-style food stalls. The hotel's seaside location offers fantastic views, adding to its appeal. Moreover, visitors appreciate the ease of parking and the overall safety of the area.
The friendly and helpful staff contribute to making stays at Gurney Bay Hotel enjoyable. The clean rooms, complemented by excellent service, further enhance the guest experience. Additional amenities like the swimming pool, sauna and high-quality breakfast round out the hotel's offerings, making it an excellent option for those visiting Penang.
Overall, the Gurney Bay Hotel stands out for its central, strategic location, ideal for both relaxation and exploration, ensuring a pleasant and convenient stay for all its guests.
Gurney Bay Hotel, A PARKROYAL Partner Hotel, receives mixed feedback regarding its breakfast offerings. Numerous guests applaud the breakfast for its delicious taste and affordability, highlighting a wide selection including both continental and local dishes. Many found the breakfast to be nice and meeting expectations with some even describing it as excellent and lovely.
However, several reviews suggest that there is substantial room for improvement. Common critiques focus on the limited variety of options with several guests noting the repetitive nature of the menu over consecutive days. Some guests found the breakfast offerings to be mediocre and not up to the standard expected for a hotel of its rating. The lack of variety has left many feeling disappointed, especially when it comes to special dietary preferences, such as options for Arab guests.
Additionally, there are mentions of slow replenishment of buffet items and specific shortcomings like dry muffins and hard rolls for dinner, indicating that the overall dining experience could benefit from more attention to detail. While the breakfast is praised for its taste by some, there is a clear call from many guests for a broader and more varied selection to enhance the overall experience.
Gurney Bay Hotel, A PARKROYAL Partner Hotel, has garnered an impressive array of positive feedback regarding its rooms. Guests frequently express satisfaction with the size and comfort of the rooms, highlighting their spacious and clean nature. Many appreciate the newly refurbished, pristine condition of the accommodations, noting how well-maintained and tidy the rooms are. The views, particularly those facing the sea, receive high praise for their spectacular vistas, adding an extra layer of enjoyment to the stay.
The rooms are described as very comfortable, often featuring cozy beds, extra pillows and complete toiletries. Guests mention the provision of adequate mineral water and canned drinks, which adds to the convenience. The soundproofing of the rooms seems to be excellent, ensuring a quiet and relaxing environment.
While there are minor mentions of rooms not meeting some expectations and occasional issues like unpleasant odors or the need for better furniture maintenance, these are outliers in an otherwise positive consensus. Overall, the spacious, clean and comfortable nature of the rooms, coupled with beautiful views and good room service, make for a satisfying and relaxing stay at Gurney Bay Hotel.
Gurney Bay Hotel, A PARKROYAL Partner Hotel, offers mixed experiences when it comes to bed comfort. Many guests have praised the hotel for its comfortable beds, noting that they provide the right amount of softness and firmness. Words like very comfortable, comfy and very comfy frequently appear in reviews, indicating a generally positive impression. Clean rooms and comfortable beds add to the overall satisfaction with some guests finding the bedding particularly inviting.
However, not all guests share this sentiment. Some visitors found the mattresses to be too firm or hard, which negatively affected their sleep quality. There were also a few mentions of pillows being too soft or hard, suggesting a potential area for improvement in ensuring a balance that suits different preferences. Despite these occasional concerns, the consensus leans towards a positive bed experience at Gurney Bay Hotel.
Gurney Bay Hotel, A PARKROYAL Partner Hotel, boasts an impressive reputation for cleanliness among its guests. The environment is consistently described as clean and comfortable with many reviewers appreciating the clean and spacious rooms, often highlighting the provision of complimentary mineral water and canned drinks. Despite some noting that the hotel is older, the refurbishment efforts have left it looking clean and pristine, maintaining a moderatively modern aesthetic. Maintenance and housekeeping receive high praise for ensuring the spotless condition of rooms and common areas, including bathrooms and the dining hall.
Feedback on the staff performance is also favorable with guests noting the politeness and training of the personnel. The hotel’s cleanliness extends beyond just the rooms to the overall environment and amenities, such as the swimming pool and sauna. While a few comments indicate that there might be isolated areas where cleanliness could improve, the majority of reviews emphasize the hotel's high standards in this aspect.
In summary, Gurney Bay Hotel stands out for its high level of cleanliness and well-maintained facilities, providing guests with a comfortable and tidy stay.
The staff at Gurney Bay Hotel, A PARKROYAL Partner Hotel, have consistently left a strong positive impression on guests, making the overall experience highly satisfactory. Described as friendly, helpful and courteous, the hotel personnel appear to excel in customer service, contributing significantly to the hotel's welcoming atmosphere. Numerous reviews highlight the staff's professional and efficient demeanor, especially those at the front desk and reception areas. Specific mentions of individuals like En Qasim, Mr. Malik and the Malay bellboy underscore their exceptional politeness and commitment to hospitality. Whether at the restaurant, tennis facilities or front desk, the staff's attentiveness and resourcefulness ensure guest needs are promptly addressed. The combination of excellent service, friendliness and a sense of urgency in handling requests underscores the high standard of welcoming and helpfulness that guests have come to expect at Gurney Bay Hotel.
The wifi at Gurney Bay Hotel, A PARKROYAL Partner Hotel, has received significant criticism from guests. Many have highlighted the slow speed, especially during the night and expressed frustration over the signal sometimes lagging. Several reviews indicated issues with the internet being unreliable and almost non-existent in the rooms. Guests staying on higher floors, like the 18th, reported particularly poor internet quality. Overall, the general sentiment is that the Wi-Fi connection needs substantial improvement to meet guests' expectations.
Gurney Bay Hotel offers an expansive swimming pool, perfect for those looking to relax and cool down. Many guests appreciate the ample shade provided, making it an ideal spot to unwind any time of the day. The pool area also caters well to families with children, featuring a kid-friendly design and an adjacent playroom. Despite its appealing size and relaxing ambiance, there are a few areas that could use improvement. Some guests mentioned limited loungers and occasional cleanliness issues, particularly in the children's section. Additionally, the pool's opening hours and capacity restrictions have been noted. Overall, the pool remains a highlight for many, offering a pleasant and spacious retreat within the hotel.
Gurney Bay Hotel, A PARKROYAL Partner Hotel, offers several positive aspects regarding parking. Guests appreciate the ample, convenient and secure parking options available at the hotel. Many note that finding a parking spot is easy and that the parking facilities are well-maintained, contributing to a feeling of safety. The parking rates are considered reasonable, adding to the convenience. Additionally, the hotel's location is advantageous, situated near shopping malls and a variety of dining options. However, a few guests mention that parking can be limited at times and the hotel's parking setup may differ from the exit car park. Overall, the parking experience at Gurney Bay Hotel is highly satisfactory for most guests.
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Location
Guests frequently highlight the ease of access to major food areas and the array of dining options available, particularly the popular Chinese hawker-style food stalls. The hotel's seaside location offers fantastic views, adding to its appeal. Moreover, visitors appreciate the ease of parking and the overall safety of the area.
The friendly and helpful staff contribute to making stays at Gurney Bay Hotel enjoyable. The clean rooms, complemented by excellent service, further enhance the guest experience. Additional amenities like the swimming pool, sauna and high-quality breakfast round out the hotel's offerings, making it an excellent option for those visiting Penang.
Overall, the Gurney Bay Hotel stands out for its central, strategic location, ideal for both relaxation and exploration, ensuring a pleasant and convenient stay for all its guests.
Breakfast
However, several reviews suggest that there is substantial room for improvement. Common critiques focus on the limited variety of options with several guests noting the repetitive nature of the menu over consecutive days. Some guests found the breakfast offerings to be mediocre and not up to the standard expected for a hotel of its rating. The lack of variety has left many feeling disappointed, especially when it comes to special dietary preferences, such as options for Arab guests.
Additionally, there are mentions of slow replenishment of buffet items and specific shortcomings like dry muffins and hard rolls for dinner, indicating that the overall dining experience could benefit from more attention to detail. While the breakfast is praised for its taste by some, there is a clear call from many guests for a broader and more varied selection to enhance the overall experience.
Rooms
The rooms are described as very comfortable, often featuring cozy beds, extra pillows and complete toiletries. Guests mention the provision of adequate mineral water and canned drinks, which adds to the convenience. The soundproofing of the rooms seems to be excellent, ensuring a quiet and relaxing environment.
While there are minor mentions of rooms not meeting some expectations and occasional issues like unpleasant odors or the need for better furniture maintenance, these are outliers in an otherwise positive consensus. Overall, the spacious, clean and comfortable nature of the rooms, coupled with beautiful views and good room service, make for a satisfying and relaxing stay at Gurney Bay Hotel.
Beds
However, not all guests share this sentiment. Some visitors found the mattresses to be too firm or hard, which negatively affected their sleep quality. There were also a few mentions of pillows being too soft or hard, suggesting a potential area for improvement in ensuring a balance that suits different preferences. Despite these occasional concerns, the consensus leans towards a positive bed experience at Gurney Bay Hotel.
Cleanliness
Feedback on the staff performance is also favorable with guests noting the politeness and training of the personnel. The hotel’s cleanliness extends beyond just the rooms to the overall environment and amenities, such as the swimming pool and sauna. While a few comments indicate that there might be isolated areas where cleanliness could improve, the majority of reviews emphasize the hotel's high standards in this aspect.
In summary, Gurney Bay Hotel stands out for its high level of cleanliness and well-maintained facilities, providing guests with a comfortable and tidy stay.
Staff
Wi-Fi
Pool
Parking
Yes, Gurney Bay Hotel, A PARKROYAL Partner Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Gurney Bay Hotel, A PARKROYAL Partner Hotel.
No, Gurney Bay Hotel, A PARKROYAL Partner Hotel doesn't allow dogs.
Yes, parking facilities are available at Gurney Bay Hotel, A PARKROYAL Partner Hotel.
Yes, Gurney Bay Hotel, A PARKROYAL Partner Hotel has a gym.
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