JEN Penang Georgetown by Shangri-La
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Summary of reviewsJEN Penang Georgetown by Shangri-La boasts an exceptional location in the heart of Georgetown, offering guests convenient access to local attractions, shopping centers and food stalls. Its strategic position allows for easy exploration of Penang's cultural and culinary offerings with places like TOP, Komtar and 1st Avenue Mall within walking distance. The proximity to bus terminals and easy drives to the airport further enhance its appeal.
The breakfast at the hotel garners high praise for its lavish, extensive and delicious spread of local and international dishes. The separate area for club suite guests and the excellent service add to the exclusive experience. Families find the breakfast particularly enjoyable and good value for money, although some guests note occasional repetitiveness in the menu.
Dinner and snack options offer a mixed experience. While the Club Lounge with its evening drinks and live music is well-received, the buffet dinner could benefit from improvements in food quality and variety. The 24-hour in-room dining service adds flexibility for guests.
Rooms are appreciated for their spaciousness, cleanliness and modern decor with comfortable beds and picturesque views. Some minor issues such as occasional noise and housekeeping oversights have been noted, but the overall consensus is positive.
Cleanliness throughout the hotel generally meets or exceeds guest expectations with rooms and common areas like the lobby being well-maintained. Some criticisms about housekeeping prompt the need for minor improvements.
The hotel staff receives overwhelming praise for their friendliness, helpfulness and efficient service, significantly contributing to a pleasant stay. Despite some isolated incidents of less satisfactory service, the overall sentiment towards the staff remains highly positive.
The complimentary WiFi service is highly rated for its speed and reliability, although initial connection issues and occasional weak coverage are mentioned.
The gym is well-equipped and caters to fitness enthusiasts, though some guests feel it could benefit from an upgrade. The spa adds to the overall relaxation experience with most guests appreciating the modern facilities.
The pool area is seen as a pleasant spot for relaxation, despite some criticisms about its size, maintenance and occasional overcrowding. Guests suggest enhancements such as extended operating hours and additional amenities.
Parking is convenient, free and secure, though issues like the lack of an elevator to the lobby and low ceilings are highlighted. Addressing these could further improve the experience.
Overall, JEN Penang Georgetown by Shangri-La is especially praised for its family-friendly amenities, comfortable rooms and fantastic location, making it a highly recommended choice for travelers seeking a blend of comfort and convenience in Georgetown.
Categories
The breakfast at the hotel garners high praise for its lavish, extensive and delicious spread of local and international dishes. The separate area for club suite guests and the excellent service add to the exclusive experience. Families find the breakfast particularly enjoyable and good value for money, although some guests note occasional repetitiveness in the menu.
Dinner and snack options offer a mixed experience. While the Club Lounge with its evening drinks and live music is well-received, the buffet dinner could benefit from improvements in food quality and variety. The 24-hour in-room dining service adds flexibility for guests.
Rooms are appreciated for their spaciousness, cleanliness and modern decor with comfortable beds and picturesque views. Some minor issues such as occasional noise and housekeeping oversights have been noted, but the overall consensus is positive.
Cleanliness throughout the hotel generally meets or exceeds guest expectations with rooms and common areas like the lobby being well-maintained. Some criticisms about housekeeping prompt the need for minor improvements.
The hotel staff receives overwhelming praise for their friendliness, helpfulness and efficient service, significantly contributing to a pleasant stay. Despite some isolated incidents of less satisfactory service, the overall sentiment towards the staff remains highly positive.
The complimentary WiFi service is highly rated for its speed and reliability, although initial connection issues and occasional weak coverage are mentioned.
The gym is well-equipped and caters to fitness enthusiasts, though some guests feel it could benefit from an upgrade. The spa adds to the overall relaxation experience with most guests appreciating the modern facilities.
The pool area is seen as a pleasant spot for relaxation, despite some criticisms about its size, maintenance and occasional overcrowding. Guests suggest enhancements such as extended operating hours and additional amenities.
Parking is convenient, free and secure, though issues like the lack of an elevator to the lobby and low ceilings are highlighted. Addressing these could further improve the experience.
Overall, JEN Penang Georgetown by Shangri-La is especially praised for its family-friendly amenities, comfortable rooms and fantastic location, making it a highly recommended choice for travelers seeking a blend of comfort and convenience in Georgetown.
Hotel with Spa
This hotel provides modern and well-equipped gym and spa facilities that enhance the overall comfort and relaxation for guests. Visitors frequently highlight these aspects as notable features of the hotel.
Family Friendly Hotel
This hotel provides family-friendly accommodations and is centrally located in Georgetown. It features a swimming pool and offers easy access to local attractions. The hotel also provides connecting rooms for families.
Hotel near Nightlife Spots
This hotel's central location on Magazine Road places it within close proximity to various nightlife options. Its accessibility to bars and clubs makes it convenient for guests interested in exploring Georgetown's nightlife.
Hotel with Swimming Pool
This hotel offers a comfortable stay with excellent amenities, including a well-maintained swimming pool. Its central location in Georgetown makes it a convenient choice for travelers.
Outdoor Pool
Number of pools 2
Pool 1 information:
Location of the pool: Outdoor pool
Show more...Business Hotel
This hotel is well-situated in Georgetown and is known for its excellent service and facilities. It offers a business center and meeting facilities suitable for corporate travelers.
Hotel with Parking
Guests can enjoy the convenience of on-site parking. The hotel's central Georgetown location makes it easy to explore the city.
Accessible Hotel
JEN Penang Georgetown by Shangri-La is praised for its high accessibility, featuring wheelchair-accessible rooms for guest comfort. Its central location allows for convenient exploration of the town with easy access to taxis and the Komtar bus terminal. It's also close to attractions, shopping malls, and local food places.
Hotel with Gym
Offers a fitness center for guests looking to stay active. The gym is equipped with various machines and free weights to accommodate different workout preferences.
4-Star Hotel
JEN Penang Georgetown by Shangri-La offers a blend of comfort and convenience with its strategic location and well-equipped facilities. Guests appreciate the excellent service and modern amenities, making it suitable for both leisure and business travelers.
Hotel with Outdoor Pool
This hotel offers an outdoor swimming pool and a children's pool, surrounded by lush gardens with sun loungers and pool umbrellas.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Information provided by the hotelHotel Jen Penang, located centrally in the heart of Penang’s vibrant and bustling UNESCO World Heritage Site of George Town close to the UNESCO World Heritage Site, as well as prime commercial, business and shopping areas. Offering breath-taking views of the historical George Town, the 17-storey hotel has been a landmark in the area for over 30 years.
Amounting to more than Malaysian 60 million Ringgit, the renovation and re-design is inspired by the hotel’s vibrant neighbourhood and Penang’s diverse and colourful cultural heritage, incorporating contemporary touches to better cater to today’s business and leisure travellers. The comprehensive refresh will also include a brand new all-day dining restaurant. The three-phase enhancement programme started in July 2016 and completed in October 2017.
Refreshed rooms with contemporary features Each of the 443 rooms and suites will feature a distinct design accent, making each room distinct from its neighbours with the wallpaper highlighting an array of Penang touches such as the trishaw, Peranakan tiles and shop house shutters. Designed with the modern traveller in mind, the rooms will offer innovative working areas, universal sockets and USB charging outlets, as well as a comfortable mattress with 300-thread-count linens and a walk-in shower.
Fresh dining concepts Cafè Jen is the hotel’s signature all-day dining restaurant where diners can experience authentic local fare with a range of international flavours. Lobby Lounge, located in the lobby, offers a relaxing spot where guests can enjoy homemade cakes and light meals alongside classic cocktails, fine wines and fresh juices.
Staying connected at Hotel Jen is a given and guests can enjoy fast and free WiFi throughout the hotel, as well as use the mobile charging stations to stay plugged in and ready to go.
“We are confident that with the new hardware, our hotel will deliver an even greater value for travellers who appreciate Penang’s vibrant culture,” said Ody Odayappan, the hotel’s general manager. “We are excited to reintroduce the Hotel Jen Penang after the renovation is complete to our local community and to welcome visitors looking to discover this fascinating city.”
In addition, Hotel Jen Penang has a 24-hour health club equipped with fitness equipment as well as a sauna and steam room for post-workout relaxation. There is also an outdoor swimming pool suited for children and adults alike. Guests can enjoy a full complement massage treatments at the hotel’s health centre.
Located on Magazine Road, Hotel Jen Penang is a 20-minute drive from Penang International Airport and within short walking distances to the main public transport terminal, shopping malls, local hawker
centres and alleys dotted with quirky street art. Guests can enjoy free daily scheduled shuttle service to Batu Ferringhi Beach.
Our brand-new and redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches. Our design features cater to business and leisure travellers alike. When you stay with us, enjoy fuss-free simple pleasures - fast and free WiFi, scheduled shuttle service to the beach, 24-hour gym, and much more.
Catering to urban adventurers, the Hotel Jen brand delivers quality, comfort and value with a playful twist and friendly service. Hotel Jen embraces the love for life and travel, helping curious travellers to leave boring behind through spontaneous experiences, unpublished insights and unconventional perspectives.
Amounting to more than Malaysian 60 million Ringgit, the renovation and re-design is inspired by the hotel’s vibrant neighbourhood and Penang’s diverse and colourful cultural heritage, incorporating contemporary touches to better cater to today’s business and leisure travellers. The comprehensive refresh will also include a brand new all-day dining restaurant. The three-phase enhancement programme started in July 2016 and completed in October 2017.
Refreshed rooms with contemporary features Each of the 443 rooms and suites will feature a distinct design accent, making each room distinct from its neighbours with the wallpaper highlighting an array of Penang touches such as the trishaw, Peranakan tiles and shop house shutters. Designed with the modern traveller in mind, the rooms will offer innovative working areas, universal sockets and USB charging outlets, as well as a comfortable mattress with 300-thread-count linens and a walk-in shower.
Fresh dining concepts Cafè Jen is the hotel’s signature all-day dining restaurant where diners can experience authentic local fare with a range of international flavours. Lobby Lounge, located in the lobby, offers a relaxing spot where guests can enjoy homemade cakes and light meals alongside classic cocktails, fine wines and fresh juices.
Staying connected at Hotel Jen is a given and guests can enjoy fast and free WiFi throughout the hotel, as well as use the mobile charging stations to stay plugged in and ready to go.
“We are confident that with the new hardware, our hotel will deliver an even greater value for travellers who appreciate Penang’s vibrant culture,” said Ody Odayappan, the hotel’s general manager. “We are excited to reintroduce the Hotel Jen Penang after the renovation is complete to our local community and to welcome visitors looking to discover this fascinating city.”
In addition, Hotel Jen Penang has a 24-hour health club equipped with fitness equipment as well as a sauna and steam room for post-workout relaxation. There is also an outdoor swimming pool suited for children and adults alike. Guests can enjoy a full complement massage treatments at the hotel’s health centre.
Located on Magazine Road, Hotel Jen Penang is a 20-minute drive from Penang International Airport and within short walking distances to the main public transport terminal, shopping malls, local hawker
centres and alleys dotted with quirky street art. Guests can enjoy free daily scheduled shuttle service to Batu Ferringhi Beach.
Our brand-new and redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches. Our design features cater to business and leisure travellers alike. When you stay with us, enjoy fuss-free simple pleasures - fast and free WiFi, scheduled shuttle service to the beach, 24-hour gym, and much more.
Catering to urban adventurers, the Hotel Jen brand delivers quality, comfort and value with a playful twist and friendly service. Hotel Jen embraces the love for life and travel, helping curious travellers to leave boring behind through spontaneous experiences, unpublished insights and unconventional perspectives.
Guest Reviews
The JEN Penang Georgetown by Shangri-La is highly praised for its exceptional location within the city center of Georgetown, making it a convenient hub for travelers. Guests consistently highlight how the hotel is centrally located, providing easy access to a variety of local attractions, shopping centers and food stalls. It's within walking distance to popular sites such as TOP, Komtar and 1st Avenue Mall, granting visitors the ease of exploring Penang's cultural and culinary offerings on foot.
The hotel's proximity to bus terminals, including the free CAT bus service, further enhances its appeal as a transit-friendly destination. Despite the occasional mention of traffic congestion during peak hours, the majority of reviews emphasize the excellent and strategic position of the hotel. This location also allows for convenient drives to places like the airport, adding to the overall accessibility for both local adventures and longer excursions beyond Georgetown.
Moreover, guests appreciate the nearby amenities such as department stores, restaurants and cafes, noting how the location makes it incredibly easy to grab a bite or shop at a moment's notice. Whether it's the vibrant street art, the renowned New Lane night market or the myriad of tourist hotspots, everything seems to be just a short walk away from the JEN Penang Georgetown by Shangri-La.
In summary, the hotel's superb location, situated in the heart of Georgetown, is frequently cited as one of its strongest assets, giving visitors a perfect base to experience the best of Penang with unmatched convenience.
'JEN Penang Georgetown by Shangri-La' receives high marks for its breakfast offerings, a key highlight in many guest reviews. The breakfast is often described as lavish, extensive and delicious, featuring a variety of local and international dishes. Guests appreciate the wide selection and generous buffet spread, which includes options like nasi lemak, fried noodles and continental choices. Many reviews highlight the separate area for club suite guests, which offers a more exclusive experience and the excellent service provided by the staff.
Families particularly enjoy the breakfast spread, noting its value for money and the delight it brings to children. Various guests mention the pleasant ambiance of the breakfast room, despite a few noting it can feel a bit cold or crowded at times.
However, some feedback suggests room for improvement with a few guests pointing out limited choices and occasional repetitiveness of the menu. Some also mentioned their expectations were not fully met, citing less variety than anticipated or specific items like reheated packaged roti canai.
Overall, the breakfast at JEN Penang Georgetown is well-regarded for its quality, variety and the enjoyable dining experience it offers to guests.
JEN Penang Georgetown by Shangri-La offers a mixed dining experience with several highlights and some areas for improvement. The hotel's convenient location makes it easy to venture out to nearby restaurants, but many guests still choose to dine in for the convenience and quality of some offerings. The in-room dining service is available 24 hours, adding flexibility for guests.
The Club Lounge stands out with its evening drinks and a daily snack service from 5 to 7 p.m. Guests have appreciated the live music in the lobby, contributing to an enjoyable dining atmosphere. However, feedback about the buffet dinner has been less favorable with several noting that the food quality and variety could be improved. Despite this, the happy hours at the Club Lounge, offering free-flowing drinks, were well-received.
Overall, while some aspects of the dinner and snack options could benefit from enhancements, the location, in-room dining flexibility and pleasant evening ambiance with live entertainment provide a satisfactory dining experience for many guests at JEN Penang Georgetown by Shangri-La.
The rooms at JEN Penang Georgetown by Shangri-La generally receive positive feedback for their spaciousness, cleanliness and modern decor. Guests frequently highlight the large, comfortable beds and the adequacy of amenities provided within the rooms, including toiletries and well-maintained bathrooms. Many rooms offer picturesque views, particularly of the Malacca Straits and guests appreciate the functionality and comfort of the furnishings. The hotel's rooms are considered to be comfortable and conducive for both relaxation and sleep, making them a pleasant retreat.
However, some guests have noted a few areas for improvement. There are mentions of soundproofing issues with noise from other rooms or the air conditioning affecting the experience. The cleanliness occasionally falls short with instances of rooms not being cleaned on time or to the expected standard. Some rooms were noted as being on the smaller side, particularly for family accommodations and some older rooms were felt to need refreshing or updating.
Despite these occasional drawbacks, the overall consensus is that the hotel provides a good level of comfort and cleanliness with the modern and spacious rooms being a significant highlight. The well-lit corridors, firm mattresses and sufficient amenities contribute positively to the guest experience.
Discovering JEN Penang Georgetown by Shangri-La reveals a promising destination for those who prioritize a good night's sleep while traveling. Numerous guests consistently describe the beds as very comfortable with some even calling them super comfy or heavenly. The rooms themselves receive praise for being spacious and clean, adding to the overall restful experience.
However, not all feedback is entirely positive. Some guests found the pillows too soft, necessitating creative folding to achieve the right level of support. A few others mentioned that the sofa bed was hard to sleep on and there were occasional remarks about the main beds being too soft or too hard. Despite these varied preferences, the majority of visitors enjoyed a cozy and restful sleep, thanks to beds that were clean, big and overall very inviting.
For families, the rooms provide ample space and beds that accommodate parents and young children comfortably. The ambiance is further enhanced by a clean environment and friendly staff, making it an appealing choice for travelers seeking comfort and convenience in the heart of Georgetown.
Guests have generally found 'JEN Penang Georgetown by Shangri-La' to be clean and comfortable with the cleanliness of the rooms receiving frequent praise. Most reviewers highlighted their rooms as being very clean, spacious and well-maintained. The hotel itself was also noted for its neat, tidy and modern ambiance.
While the majority of feedback on cleanliness was positive with many guests describing the cleanliness as meeting or exceeding their expectations, there were some criticisms regarding the thoroughness of housekeeping services. These included issues like slow room cleaning services, rooms not being restocked in a timely manner and occasional oversight in areas such as under the bed, drink stains, cobwebs and sandy surfaces.
Despite these occasional drawbacks, the hotel's overall hygiene, especially during the Covid-19 pandemic, was seen as satisfactory by most. The common areas like the lobby and bathrooms were often described as clean and the hotel's well-maintained facilities contributed positively to the guests' experiences. The hotel’s central location and safe environment also came across as significant favorable points in the reviews. Overall, while there is room for improvement in certain housekeeping practices, the hotel largely meets guests' expectations for cleanliness and comfort.
Guests at JEN Penang Georgetown by Shangri-La have overwhelmingly positive things to say about the hotel staff. The majority of reviews emphasize the friendliness, helpfulness and accommodating nature of the staff members. Many guests appreciated the attentive and efficient service, highlighting instances of prompt problem-solving and personalized assistance. Specific praise was often given to receptionists, concierge service and housekeeping staff, who were noted for their politeness and professionalism.
However, a few reviews pointed out instances of less satisfactory experiences at the reception and café, where some staff members were described as unfriendly or unhelpful. Despite these occasional criticisms, the overall sentiment is that the hotel staff contribute significantly to a pleasant stay with many guests mentioning the warm welcomes, outstanding hospitality and exceptional service.
JEN Penang Georgetown by Shangri-La receives strong praise for its WiFi service with many guests noting the internet's speed and reliability. Descriptions such as very strong, great, sensational and stable underline the high-quality connection. The complimentary WiFi is appreciated, allowing guests to browse seamlessly and stream content without trouble. Although there are some reports of difficulty connecting initially and occasional weak coverage affecting video loading on TV, the general consensus highlights a positive experience with fast, sufficient and good internet speed throughout the stay.
The JEN Penang Georgetown by Shangri-La provides modern and well-equipped gym and spa facilities that enhance the overall comfort and relaxation for guests. Visitors frequently highlight these aspects as notable features of the hotel, noting that the rooms are clean and well-maintained, contributing to a pleasant stay. Despite some reports of the spa not being operational at certain times, the gym and spa facilities are generally well-regarded and recommended for anyone seeking a comfortable and well-facilitated experience.
A variety of reviews provide an insightful overview of the gym at JEN Penang Georgetown by Shangri-La. The gym is frequently described as well-equipped and caters to fitness enthusiasts with its comprehensive range of facilities. Guests appreciate the modern and extensive amenities, often remarking on the excellent and amazing state of the equipment. The spa facilities also receive positive mentions, adding to the overall fitness experience.
However, there are mixed views regarding the gym's condition and maintenance. Some mention that the gym looks dated and could benefit from an upgrade with notes on the appearance of aged air conditioning and an overall outdated feel. There are comments about specific issues like stale smells and unsuitable operating hours for working travelers.
Despite these criticisms, the gym's positive attributes, such as being big, decent and very equipped, seem to outweigh the negatives for many guests. The occasional closure of the gym due to renovations suggests a commitment to improving the facilities, which might address some of the concerns raised about its current state. Overall, the gym at JEN Penang Georgetown by Shangri-La generally satisfies guests with its range of equipment and facilities, even as it shows signs of wear and tear.
Guests at JEN Penang Georgetown by Shangri-La have shared varied opinions about the hotel's pool. Many described the pool as nice and well-maintained, a welcome and peaceful respite with plenty of sun loungers and a decent size for relaxation. Its warm temperature and good location also received favorable mentions.
However, numerous guests pointed out that the pool is quite small and shows signs of age, needing improvements and renovations. Some found it crowded or in need of better cleanliness and maintenance with issues like outdated facilities and occasional dirtiness being highlighted.
Despite these criticisms, the pool area was often praised for being a pleasant spot, offering a nice place to cool off and unwind. However, suggestions for enhancements such as extended operating hours, more sun loungers and added features like a bar or canopy for shade were common. Overall, while the pool provides a satisfactory experience, there's a consensus that it could benefit from some updates and better upkeep.
Guests of 'JEN Penang Georgetown by Shangri-La' offer a mixed bag of opinions when it comes to the hotel's parking facilities. On the upside, many reviewers appreciate that free parking is available and note that there is ample parking space which is described as convenient and secure. The underground parking is praised for being nice and free, which provides a sense of ease, especially compared to other similarly rated hotels in the area. Additionally, some found it convenient with ample spaces and even complimented the safety and adjacency to other facilities.
However, drawbacks have been highlighted repeatedly. A recurring issue mentioned is the lack of an elevator from the parking area to the hotel lobby, requiring guests to use staircases which may not be ideal for those with heavy luggage or mobility concerns. The car park's low ceilings are flagged as a potential hazard for bigger vehicles and during peak times such as weekends, parking can be limited, leading some guests to seek alternative parking at nearby malls or other private lots.
Despite these issues, it seems that many travelers still find the parking convenient overall, though there are clear opportunities for improvements, particularly with better connectivity from the parking area to the lobby and expanding the parking capacity during busy periods.
JEN Penang Georgetown by Shangri-La is a haven for families seeking a blend of comfort and convenience in the heart of Georgetown. The hotel has garnered acclaim for its suitability for family stays, offering an assortment of family-friendly amenities and services. Guests have repeatedly highlighted the hotel's prime location, making it an ideal spot for families to explore nearby attractions such as Komtar.
Families particularly appreciate the comfortable beds and the well-thought-out family room configurations, despite some noting that these rooms can feel a bit cramped for larger groups. However, the spacious family suites with large bathrooms and kitchens provide ample space for bigger families or those who desire more comfort.
The breakfast spread is popular among families, providing a variety of options that cater to different tastes, including kid-friendly meals for those who find local cuisine too spicy. Children find delight in the hotel's pool, making it a fun recreation spot during their stay.
Convenience for families is evident throughout the hotel, from ample USB sockets for charging devices to the ability to comfortably fit two adults and a child in several room types. The overall atmosphere is welcoming with guests frequently praising the hotel as very family-friendly.
While some families have expressed a desire for larger rooms, the positive experiences, such as satisfied children and enjoyable family chats, solidify JEN Penang as a fantastic option for family trips. The hotel continues to be a preferred choice for family stays, making it a standout in Georgetown for travelers with kids.
JEN Penang Georgetown by Shangri-La is a prime destination for those eager to explore the vibrant nightlife of Penang. Centrally located, the hotel offers convenient access to a multitude of nighttime attractions. Guests rave about the proximity to popular spots like the New Lane Night Market and Kimberley Market, both of which are within walking distance. These markets are brimming with local food stalls that offer an authentic taste of Penang's culinary scene.
The central location means that visitors can easily walk to various parts of town, including the charming old town area, making it an ideal spot for those who want to soak in both the historical and modern aspects of the city. Nightlife enthusiasts will also appreciate the close proximity to numerous bars and the overall accessibility to the town's lively evening scene.
The hotel itself adds to the experience with live music performances in its lobby, providing a relaxed yet engaging atmosphere for guests. The presence of live orchestra in the evening creates a delightful ambiance, enhancing the overall stay. In summary, JEN Penang Georgetown by Shangri-La offers a perfect blend of convenience and vibrant city life, making it a top choice for travelers looking to immerse themselves in Penang's nightlife.
JEN Penang Georgetown by Shangri-La offers a blend of four-star ambiance and welcoming atmosphere. The hotel is noted for its clean and comfortable rooms and is conveniently located, making it an appealing choice for travelers. Guests appreciate the luxurious amenities and the high-quality breakfast, often comparing it favorably against some five-star establishments. However, there are occasional mentions of the price being high for a hotel of this caliber and some concerns about the service and cleanliness not always meeting four-star standards. Despite these drawbacks, the hotel maintains a consistent four-star quality, establishing itself as an elegant and reliable option within its class.
JEN Penang Georgetown by Shangri-La offers a range of facilities and services tailored for business travelers. The hotel provides good business amenities, including larger rooms on the business floor designed to facilitate work, making it suitable for corporate and business travelers. The central location is convenient for meetings and is close to the conference venue, Penang House of Music, which adds to its appeal for business stays.
The executive lounge, business center, restaurant and conference rooms cater specifically to the needs of business trips. The staff on the business floor strive to meet guests' demands, enhancing the experience of business travelers. Rooms and meeting facilities are well-suited for business events, making it a great place for corporate stays.
Overall, JEN Penang Georgetown by Shangri-La is a value-for-money option for business travel, offering a corporate-friendly environment with complementary business services. While there are mixed opinions on the impressiveness of the business floor, its providing of essential amenities and central location makes it a practical choice for business purposes.
JEN Penang Georgetown by Shangri-La is praised for its high accessibility. The hotel provides a wheelchair accessible room, ensuring comfort for guests with disabilities. Its strategic and central location makes it easy to explore the town. The availability of taxis directly in front of the hotel, along with nearby Komtar bus terminal, facilitates convenient transportation. Guests find it simple to catch a taxi or a Grab and many attractions, shopping malls and local food places are within easy reach. The proximity to notable spots like Penang House of Music and other tourist destinations further enhances the convenience. Overall, the hotel’s accessible location significantly contributes to an effortless travel experience around Georgetown.
The outdoor pool at JEN Penang Georgetown by Shangri-La has garnered mixed reviews from guests. While many found the pool to be clean, comfortable and well-maintained, others felt it was on the smaller side and a bit cramped. It appears that the pool is adequately sized for some, while others considered it tiny and in need of renovation and updates to meet higher standards. The pool area offers plenty of beds, providing ample lounging opportunities and is praised for its nice rooftop views.
However, several reviews pointed out that the pool could benefit from improvements and a general revamp with reports of bird droppings and the pool being outdated. Some guests found it tolerably clean and maintained, although issues such as early closing hours and no canopy coverage were noted. Overall, while the pool does have its advantages, particularly cleanliness and pleasant views, many reviewers believe it could use a few upgrades to enhance the overall experience.
JEN Penang Georgetown by Shangri-La provides a decent setting for a honeymoon stay with some guests noting it as an ideal location for such a visit. While the hotel managed to arrange honeymoon decorations with less than 24 hours' notice, some reviews indicate there was no specific mention or dedicated facilities found for honeymooners. However, the perfect location of the hotel enhances the overall experience for couples on a honeymoon trip, contributing positively to their stay.
JEN Penang Georgetown by Shangri-La provides a commendably romantic experience for its guests. The hotel offers a setting designed for intimate moments with amenities such as an evening filled with music and a piano playing downstairs, enhancing the romantic vibe. Couples can enjoy a romantic atmosphere that extends beyond the hotel and permeates the entire city. While the ambiance in some areas was described as just okay and the menus seemed routine, these minor details did not overshadow the overall romantic appeal. The site is considered a must-visit place for romantic getaways, thanks to its favorable room setups and the overall feel of romance it exudes.
Location Show Map
Location
The hotel's proximity to bus terminals, including the free CAT bus service, further enhances its appeal as a transit-friendly destination. Despite the occasional mention of traffic congestion during peak hours, the majority of reviews emphasize the excellent and strategic position of the hotel. This location also allows for convenient drives to places like the airport, adding to the overall accessibility for both local adventures and longer excursions beyond Georgetown.
Moreover, guests appreciate the nearby amenities such as department stores, restaurants and cafes, noting how the location makes it incredibly easy to grab a bite or shop at a moment's notice. Whether it's the vibrant street art, the renowned New Lane night market or the myriad of tourist hotspots, everything seems to be just a short walk away from the JEN Penang Georgetown by Shangri-La.
In summary, the hotel's superb location, situated in the heart of Georgetown, is frequently cited as one of its strongest assets, giving visitors a perfect base to experience the best of Penang with unmatched convenience.
Breakfast
Families particularly enjoy the breakfast spread, noting its value for money and the delight it brings to children. Various guests mention the pleasant ambiance of the breakfast room, despite a few noting it can feel a bit cold or crowded at times.
However, some feedback suggests room for improvement with a few guests pointing out limited choices and occasional repetitiveness of the menu. Some also mentioned their expectations were not fully met, citing less variety than anticipated or specific items like reheated packaged roti canai.
Overall, the breakfast at JEN Penang Georgetown is well-regarded for its quality, variety and the enjoyable dining experience it offers to guests.
Dinner
The Club Lounge stands out with its evening drinks and a daily snack service from 5 to 7 p.m. Guests have appreciated the live music in the lobby, contributing to an enjoyable dining atmosphere. However, feedback about the buffet dinner has been less favorable with several noting that the food quality and variety could be improved. Despite this, the happy hours at the Club Lounge, offering free-flowing drinks, were well-received.
Overall, while some aspects of the dinner and snack options could benefit from enhancements, the location, in-room dining flexibility and pleasant evening ambiance with live entertainment provide a satisfactory dining experience for many guests at JEN Penang Georgetown by Shangri-La.
Rooms
However, some guests have noted a few areas for improvement. There are mentions of soundproofing issues with noise from other rooms or the air conditioning affecting the experience. The cleanliness occasionally falls short with instances of rooms not being cleaned on time or to the expected standard. Some rooms were noted as being on the smaller side, particularly for family accommodations and some older rooms were felt to need refreshing or updating.
Despite these occasional drawbacks, the overall consensus is that the hotel provides a good level of comfort and cleanliness with the modern and spacious rooms being a significant highlight. The well-lit corridors, firm mattresses and sufficient amenities contribute positively to the guest experience.
Beds
However, not all feedback is entirely positive. Some guests found the pillows too soft, necessitating creative folding to achieve the right level of support. A few others mentioned that the sofa bed was hard to sleep on and there were occasional remarks about the main beds being too soft or too hard. Despite these varied preferences, the majority of visitors enjoyed a cozy and restful sleep, thanks to beds that were clean, big and overall very inviting.
For families, the rooms provide ample space and beds that accommodate parents and young children comfortably. The ambiance is further enhanced by a clean environment and friendly staff, making it an appealing choice for travelers seeking comfort and convenience in the heart of Georgetown.
Cleanliness
While the majority of feedback on cleanliness was positive with many guests describing the cleanliness as meeting or exceeding their expectations, there were some criticisms regarding the thoroughness of housekeeping services. These included issues like slow room cleaning services, rooms not being restocked in a timely manner and occasional oversight in areas such as under the bed, drink stains, cobwebs and sandy surfaces.
Despite these occasional drawbacks, the hotel's overall hygiene, especially during the Covid-19 pandemic, was seen as satisfactory by most. The common areas like the lobby and bathrooms were often described as clean and the hotel's well-maintained facilities contributed positively to the guests' experiences. The hotel’s central location and safe environment also came across as significant favorable points in the reviews. Overall, while there is room for improvement in certain housekeeping practices, the hotel largely meets guests' expectations for cleanliness and comfort.
Staff
However, a few reviews pointed out instances of less satisfactory experiences at the reception and café, where some staff members were described as unfriendly or unhelpful. Despite these occasional criticisms, the overall sentiment is that the hotel staff contribute significantly to a pleasant stay with many guests mentioning the warm welcomes, outstanding hospitality and exceptional service.
Wi-Fi
Spa
Gym
However, there are mixed views regarding the gym's condition and maintenance. Some mention that the gym looks dated and could benefit from an upgrade with notes on the appearance of aged air conditioning and an overall outdated feel. There are comments about specific issues like stale smells and unsuitable operating hours for working travelers.
Despite these criticisms, the gym's positive attributes, such as being big, decent and very equipped, seem to outweigh the negatives for many guests. The occasional closure of the gym due to renovations suggests a commitment to improving the facilities, which might address some of the concerns raised about its current state. Overall, the gym at JEN Penang Georgetown by Shangri-La generally satisfies guests with its range of equipment and facilities, even as it shows signs of wear and tear.
Pool
However, numerous guests pointed out that the pool is quite small and shows signs of age, needing improvements and renovations. Some found it crowded or in need of better cleanliness and maintenance with issues like outdated facilities and occasional dirtiness being highlighted.
Despite these criticisms, the pool area was often praised for being a pleasant spot, offering a nice place to cool off and unwind. However, suggestions for enhancements such as extended operating hours, more sun loungers and added features like a bar or canopy for shade were common. Overall, while the pool provides a satisfactory experience, there's a consensus that it could benefit from some updates and better upkeep.
Parking
However, drawbacks have been highlighted repeatedly. A recurring issue mentioned is the lack of an elevator from the parking area to the hotel lobby, requiring guests to use staircases which may not be ideal for those with heavy luggage or mobility concerns. The car park's low ceilings are flagged as a potential hazard for bigger vehicles and during peak times such as weekends, parking can be limited, leading some guests to seek alternative parking at nearby malls or other private lots.
Despite these issues, it seems that many travelers still find the parking convenient overall, though there are clear opportunities for improvements, particularly with better connectivity from the parking area to the lobby and expanding the parking capacity during busy periods.
Family
Families particularly appreciate the comfortable beds and the well-thought-out family room configurations, despite some noting that these rooms can feel a bit cramped for larger groups. However, the spacious family suites with large bathrooms and kitchens provide ample space for bigger families or those who desire more comfort.
The breakfast spread is popular among families, providing a variety of options that cater to different tastes, including kid-friendly meals for those who find local cuisine too spicy. Children find delight in the hotel's pool, making it a fun recreation spot during their stay.
Convenience for families is evident throughout the hotel, from ample USB sockets for charging devices to the ability to comfortably fit two adults and a child in several room types. The overall atmosphere is welcoming with guests frequently praising the hotel as very family-friendly.
While some families have expressed a desire for larger rooms, the positive experiences, such as satisfied children and enjoyable family chats, solidify JEN Penang as a fantastic option for family trips. The hotel continues to be a preferred choice for family stays, making it a standout in Georgetown for travelers with kids.
Nightlife
The central location means that visitors can easily walk to various parts of town, including the charming old town area, making it an ideal spot for those who want to soak in both the historical and modern aspects of the city. Nightlife enthusiasts will also appreciate the close proximity to numerous bars and the overall accessibility to the town's lively evening scene.
The hotel itself adds to the experience with live music performances in its lobby, providing a relaxed yet engaging atmosphere for guests. The presence of live orchestra in the evening creates a delightful ambiance, enhancing the overall stay. In summary, JEN Penang Georgetown by Shangri-La offers a perfect blend of convenience and vibrant city life, making it a top choice for travelers looking to immerse themselves in Penang's nightlife.
4 Star
Business
The executive lounge, business center, restaurant and conference rooms cater specifically to the needs of business trips. The staff on the business floor strive to meet guests' demands, enhancing the experience of business travelers. Rooms and meeting facilities are well-suited for business events, making it a great place for corporate stays.
Overall, JEN Penang Georgetown by Shangri-La is a value-for-money option for business travel, offering a corporate-friendly environment with complementary business services. While there are mixed opinions on the impressiveness of the business floor, its providing of essential amenities and central location makes it a practical choice for business purposes.
Accessible
Outdoor Pool
However, several reviews pointed out that the pool could benefit from improvements and a general revamp with reports of bird droppings and the pool being outdated. Some guests found it tolerably clean and maintained, although issues such as early closing hours and no canopy coverage were noted. Overall, while the pool does have its advantages, particularly cleanliness and pleasant views, many reviewers believe it could use a few upgrades to enhance the overall experience.
Honeymoon
Romantic
Yes, JEN Penang Georgetown by Shangri-La has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at JEN Penang Georgetown by Shangri-La.
No, JEN Penang Georgetown by Shangri-La doesn't allow dogs.
Yes, parking facilities are available at JEN Penang Georgetown by Shangri-La.
Yes, JEN Penang Georgetown by Shangri-La has a gym.
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