Georgetown, 68 Jalan Gurdwara5.411764,100.328195(Show on Map)
8.3
Very Good
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Checkin - Checkout dates
1 Room2 Guests
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Summary of reviews
Neo+ Penang is a standout choice for travelers visiting Georgetown, thanks to its strategic and convenient location. Centrally situated, the hotel provides easy access to key attractions, local dining options, and transportation hubs such as the Komtar bus station, making it ideal for exploring Penang. The vibrant setting features nearby shopping malls, cultural sites, and street art, offering guests an authentic taste of the city.
Guests often highlight the clean, spacious, and modern rooms, which are well-equipped with essential amenities. The views from higher floors, particularly of the cityscape and the sea, contribute to the pleasant accommodation experience. Families traveling together appreciate the option for connecting rooms, enhancing their comfort and convenience.
While the breakfast at Neo+ Penang gets mixed reviews, it generally provides a satisfying start to the day with a variety of Asian and Western dishes. The attentive staff contribute positively to the dining experience. The hotel's rooftop pool is a favorite feature, praised for its scenic views and refreshing atmosphere, also serving as a tranquil retreat amid the city buzz.
In terms of service, the Neo+ Penang staff are consistently commended for their friendliness and helpfulness, enhancing the overall guest experience. The hotel's commitment to cleanliness is also frequently noted, assuring a comfortable and hygienic stay. Although there are occasional mentions of maintenance issues and Wi-Fi connectivity challenges, these do not detract significantly from the overall positive experience.
Neo+ Penang is particularly appealing for those interested in nightlife and cultural experiences, with numerous bars and vibrant markets within walking distance. While the bustling nightlife can lead to some noise at night, it also offers the excitement and energy that some guests seek.
Overall, Neo+ Penang offers excellent value, comfort, and accessibility, making it a popular choice for various travelers, including families, couples, and business visitors.
Categories
Nightlife
Neo+ Penang is located on Jalan Gurdwara and offers access to Georgetown's attractions and nightlife. Its central location provides convenience for exploring the city.
Pool
The hotel has a rooftop pool. The pool provides a relaxing space for guests to unwind and enjoy panoramic views.
Rooftop Pool
Parking
Offers free parking facilities for guests, providing a convenient place to park in the city.
3 Star
Located in the bustling area of George Town, this hotel offers modern and stylish accommodations. It is known for its convenient location and comfortable environment, making it a popular choice for travelers.
Spa
Family
Rooftop Pool
Sustainability Journey
Honeymoon
Cheap
Room Types
Superior Double RoomThis air-conditioned standard room is fitted with a flat-screen TV, electric kettle and a desk. The en suite bathroom includes shower facilities and a hairdryer.
Deluxe Double RoomThis larger air-conditioned superior double room opens up to a view. It is fitted with a flat-screen TV, electric kettle and a desk. The en suite bathroom includes shower facilities and a hairdryer.
Family RoomThis air-conditioned family room is fitted with a flat-screen TV, electric kettle and a desk. The en suite bathroom includes shower facilities and a hairdryer.
Junior SuiteThis spacious air-conditioned suite is fitted with a flat-screen TV, sofa and a desk. The en suite bathroom includes shower facilities and a hairdryer.
Superior Twin RoomThis air-conditioned twin room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Guest Reviews
8.3
Very Good
Review Summaries
Location
Neo+ Penang boasts a prominent location in the heart of Georgetown, making it a favored choice for travelers seeking convenience and accessibility. Positioned centrally, this hotel is a short walk from the Komtar bus station, allowing guests easy transportation access across Penang Island. The vibrant surroundings feature a variety of restaurants, cafes, hawker centers, and shopping complexes like Gama Mall, 1st Avenue Shopping Mall, Prangin Mall, and Penang Times Square, all within walking distance. For those eager to explore culture and heritage, street art spots and numerous attractions lie just around the corner, offering an authentic taste of George Town's rich offerings.
The hotel's location is perfect for guests who enjoy walking, as renowned eateries, bars, and hidden gems are easily reachable on foot. The nearby Hin Bus Depot provides an additional point of interest, enriching the cultural experience. Guests can also enjoy scenic views of the town and the sea from their rooms, especially from higher floors, as well as a unique perspective from the rooftop pool that overlooks the cityscape. With clean and modern accommodations, Neo+ Penang guarantees a comfortable stay, emphasizing value without compromising on accessibility to the key attractions and experiences that Penang has to offer.
Breakfast
Neo+ Penang offers a breakfast experience that generally meets guests' expectations, though there are mixed opinions on its quality and variety. Many reviewers appreciate the breakfast buffet for its extensive selection, particularly the Asian-inspired dishes and the availability of freshly prepared items like omelets. Guests often mention the abundance of choices and the convenience of having breakfast included with their stay, which sets a solid foundation for the day’s adventures.
However, feedback suggests that the variety could be improved, as some visitors noted the repetition of menu items and limited options—particularly for those seeking Western-style dishes. Despite these critiques, the breakfast is generally regarded as adequate, with a decent range that caters to both Eastern and Western tastes. The coffee quality sometimes disappoints, and diners occasionally find some dishes lacking in flavor.
The breakfast service at Neo+ Penang is complemented by attentive staff, contributing to a pleasant dining experience. Its location in the bar or lobby eliminates any extra charge for children, and the well-stocked buffet allows guests to enjoy a fulfilling start to their day. While there are areas for improvement, such as including more pastries and desserts, the breakfast at Neo+ Penang is a highlight for many, coupled with the hotel's convenient location and good facilities.
Rooms
Neo+ Penang's rooms receive high praise for their cleanliness, spaciousness, and comfort. Many guests appreciated the modern interior design, and well-equipped rooms with essential amenities such as fridges and air conditioning. The hotel's strategic location with views of the cityscape, particularly Komtar Tower, added to the appeal of the stay. The majority of reviews highlighted the spacious and clean nature of the rooms, with comfortable bedding ensuring a good night's rest. Some comments noted occasional dim lighting and minor maintenance issues, but these did not overshadow the overall perception of value and quality. The option of connecting rooms stands out as a benefit for families traveling together. Visitors also appreciated the hotel's proximity to local attractions and dining options, making it not just a comfortable, but also a convenient base for their explorations.
Beds
Neo+ Penang offers a welcoming sleep experience for most of its guests, with the beds frequently described as cozy and comfortable. Many reviewers have praised the beds for being plush and expansive, with some mentioning their surprisingly large size that can accommodate multiple people. Additional perks like soft pillows and fresh linen add to the comfort, creating an inviting environment for a restful night's sleep. Some guests have highlighted that extra pillows were provided upon request, further enhancing their comfort.
While most feedback trends positively, a few guests noted areas for improvement, mentioning that some beds were either too hard or too soft. Occasional reports of cleanliness issues with bedsheets and pillows were also observed, suggesting room for improvement in housekeeping. Despite these instances, the overall sentiment remains favorable, with many guests expressing satisfaction with their bed experience at the hotel.
Cleanliness
Neo+ Penang receives frequent praise for its high standards of cleanliness, making it a go-to choice for travelers who prioritize hygiene and comfort. The rooms are consistently described as clean, spacious, and comfortable, with tidy beds and well-maintained facilities. Guests often highlight the spotless bathrooms and the diligent housekeeping team that ensures rooms are thoroughly cleaned every day.
The hotel's modern and well-maintained structure also adds to the overall sense of cleanliness and order. Its convenient location, alongside clean and quiet surroundings, provides a pleasant and restful experience for guests exploring the nearby attractions, such as the old part of Georgetown and Komtar.
Even though some reviewers mention occasional lapses in specific cleaning details, the majority of guests find the cleanliness to be impressive, underscoring Neo+ Penang’s commitment to maintaining a tidy and inviting environment. With friendly staff complementing the clean setup, the hotel offers an appealing and hygienic stay that meets the expectations of its guests.
Staff
Visitors to Neo+ Penang consistently praise the hotel staff for their exceptional friendliness and willingness to help. The reception and front desk teams receive accolades for their courteous and attentive service, with individuals like Chen, Nicole, and Anthony noted for their kindness and efficiency. The security staff also stand out for their friendliness and helpfulness, enhancing the overall experience. However, there are occasional mentions of areas for improvement in terms of local knowledge and more consistent training. Despite these minor points, guests frequently highlight the polite and accommodating nature of the hotel employees, making the guests feel welcome and cared for throughout their stay. The staff's dedication to exceptional service and hospitality contributes significantly to the pleasant atmosphere, ensuring a memorable stay for visitors exploring Penang.
Wi-Fi
Travelers staying at Neo+ Penang have shared mixed experiences when it comes to the hotel's Wi-Fi service. Many guests report a strong and reliable Wi-Fi connection throughout the rooms and every floor of the hotel, noting that it is sufficient for tasks such as streaming and downloading apps. The stability and automatic login feature of the Wi-Fi is also highlighted favorably, with some guests appreciating the ability to live stream events like the Euro Cup. However, there are mentions of inconsistent performance, with some guests finding the Wi-Fi slow or even unavailable in certain areas. Issues with video calls and times where the internet speed lagged are noted as occasional drawbacks. Overall, while many guests enjoy a swift, stable connection, there are instances where improvements would enhance the guest experience.
Spa
The Neo+ Penang hotel features a charming rooftop pool that guests frequently appreciate for its cool and refreshing environment, especially suitable for an afternoon swim. Described as both hip and wonderful, the pool offers beautiful views from its rooftop location, adding an impressive element to the guest experience. Despite being described as not very large, the pool area is designed to be very nice and provides a delightful spot to cool down. A noteworthy highlight of the stay is the attentive service, such as a nurse on staff who diligently oversaw a guest's medical needs, showcasing the hotel's commitment to guest care. Overall, the rooftop pool's ambiance and scenic views are definite advantages for those considering a stay at Neo+ Penang.
Pool
The pool at Neo+ Penang is a highlight of the hotel, consistently praised by guests for its excellent location on the rooftop, offering breathtaking panoramic views of the city and distant waters. Visitors consistently describe the pool as beautiful, pleasant, and well-maintained, with free towels readily available for convenience. Although the pool isn't massive, it provides a lovely spot for cooling down after a day of exploration and is often mentioned as a welcoming space with a refreshing atmosphere.
Guests appreciate the pool's design, which includes both deeper and shallower areas, catering to different preferences; however, it's noted that the depth may not be ideal for very young children. The poolside area is described as relaxing, with ample sun loungers, making it a popular place to unwind.
Despite closing relatively early in the evening at 7:00 PM, the rooftop pool remains a favorite aspect of the hotel due to its stunning vista and the serene ambiance. It serves as a tranquil oasis amid the hustle and bustle of Penang, often mentioned as a perfect spot for an evening swim while enjoying the city's skyline. Overall, the rooftop pool is a cherished facility, adding significant value to the guest experience at Neo+ Penang.
Parking
Neo+ Penang offers a well-situated location with free parking as an added benefit for its guests. The hotel provides ample parking spaces, accommodating both compact and larger vehicles, with private parking available, ensuring security. Guests appreciate the ease and convenience of the parking system, which includes free parking validated at reception, providing straightforward access to the city center and nearby attractions. Though occasionally the parking areas can become crowded during peak times, and the slots might be narrow for bigger cars, the multi-level parking facility inside the building offers protection from weather conditions. There are some challenges, such as navigating through tight spaces and occasional mechanical issues, but the friendly staff is generally responsive in addressing concerns. Overall, the hotel's parking provisions are favorable, making it an excellent choice for travelers seeking comfort and accessibility in Penang.
Family
Neo+ Penang offers a welcoming and comfortable environment for families, particularly those requiring a family room. The spacious rooms, described as clean and well-maintained, provide ample space for families, including those of larger sizes, making it an ideal choice for creating lasting memories with the kids. The hotel is conveniently located near Komtar and a hawker center, adding ease for guests who wish to explore the local attractions and food options.
A notable feature is the availability of connecting rooms, which enhances convenience for family travel. The breakfast at the hotel is well-received, praised for its delicious offerings. However, reviews highlight that certain amenities, such as a fixed shower head, may pose challenges for those with toddlers. Despite this, the helpful and accommodating staff contribute positively to the overall family experience.
While the hotel provides a good view and ample space for children to play, suggestions have been made to extend the swimming pool hours to allow families to enjoy the Penang night scene. Overall, Neo+ Penang is recommended for its spacious and clean accommodations suitable for families, couples, and even business travelers seeking a simple stay.
Nightlife
The Neo+ Penang is ideally situated for those who enjoy vibrant nightlife and cultural experiences. Guests can find a plethora of bars within walking distance, perfect for grabbing a drink after exploring the city. During weekends, a lively market near the hotel offers more than just shopping—it features music concerts that add to the festive atmosphere. Food enthusiasts will appreciate the night market serving authentic local dishes, and Macalister Road is within walking distance for more culinary delights.
For music lovers, the hotel's own bar offers live band performances, providing an excellent spot to unwind with good music and great company. However, it's important to note that the area can be quite noisy at night, with sounds from nearby clubs and live bands occasionally making it difficult for some guests to get a good night's sleep. Despite concerns about noise, the convenience and energy of the location make Neo+ Penang a popular choice for those eager to dive into the local nightlife scene.
3 Star
Nestled in the vibrant city of Georgetown, Neo+ Penang offers travelers an experience that stands out for its value and convenience. The hotel is situated in an excellent location, providing easy access to various sites, food and beverage options, shopping centers, and other amenities—making it a practical choice for those aiming to explore the heart of Penang. The hotel environment is clean and adequately maintained, contributing to an overall positive impression despite being a moderate three-star establishment. Guests notably appreciate the spacious rooms, particularly those located on higher floors, which provide satisfactory comfort and standards.
Although the breakfast is considered acceptable, it's the value for money that tends to resonate with guests, along with the reasonable rates which make Neo+ Penang an attractive option for budget-conscious travelers. Beyond the facilities, the hospitality of the staff leaves a mark; they are consistently recognized for their friendliness and accommodations, adding a warm touch to the guest experience.
While the hotel does have some minor drawbacks—the inability to open windows due to safety precautions, occasional hot water issues, and inconsistent air conditioning—these are offset by the fantastic cost-performance ratio which many guests find compelling enough to consider return visits. Overall, the stay meets the expectations for a three-star hotel, balancing affordability, location, and service effectively.
Rooftop Pool
Nestled atop Neo+ Penang, the rooftop pool is a highlight of the hotel experience, offering a refreshing retreat with a stunning panoramic view. Located on the 25th floor, the pool provides a picturesque vantage point overlooking the city, including Butterworth and iconic structures like Komtar. This well-maintained amenity is both clean and fresh, providing a delightful atmosphere for guests to unwind. Its generous size makes it ideal for a leisurely swim or simply soaking up the sun while enjoying the cityscape. The rooftop pool is praised not only for its comfort and cleanliness but also as an excellent service feature that elevates the overall guest experience. Whether indulging in a day swim or capturing captivating night scenes of the city, this rooftop oasis offers a memorable escape amid the vibrant urban environment of Penang.
FAQ
Yes, Neo+ Penang has pool(s) that belong to one or more of the following categories: Rooftop Pool.
Yes, a spa is available at Neo+ Penang.
No, Neo+ Penang doesn't allow dogs.
Yes, parking facilities are available at Neo+ Penang.
