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Summary of reviewsCanopy By Hilton Grand Rapids Downtown is highly regarded for its prime downtown location, offering guests seamless access to a lively array of dining, entertainment, and shopping options. Its proximity to Van Andel Arena makes it an ideal choice for concertgoers and event attendees. The vibrant surrounding area features boutique shops, trendy bars, and diverse restaurants, immersing guests in a modern, cozy ambiance perfect for exploring Grand Rapids.
The hotel excels in cleanliness and modern Euro-style design, with spacious, stylish rooms that promise comfort and luxury. Guests appreciate eco-friendly toiletries and thoughtful layouts, ensuring privacy and relaxation. Despite the hustle and bustle of downtown, rooms remain quiet, providing a peaceful retreat after local events. The comfortable beds, soft linens, and inviting atmosphere contribute to a restful experience, making Canopy By Hilton a preferred choice for visitors.
The staff at Canopy By Hilton are celebrated for their exceptional friendliness and helpfulness, providing seamless check-ins and outstanding customer service. Front desk employees are noted for their engaging interactions and efficiency, while management receives praise for going above and beyond to accommodate guests' needs.
While breakfast options receive mixed reviews, with some guests desiring a wider selection and faster service, those who enjoy it highlight the delicious offerings. The modern rooftop bar, Knoop, further enhances the overall experience, offering a chic spot for guests to relax and socialize.
Parking is conveniently located nearby, though it incurs an additional fee and requires a brief walk, which may pose minor logistical challenges. Despite these considerations, Canopy By Hilton Grand Rapids Downtown stands out as a favored choice for travelers seeking refined hospitality and a memorable stay amid the bustling cityscape. Show more
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Hotel Taking Steps Towards Sustainability
This property holds multiple third-party sustainability certifications, including ISO 14001:2015, ISO 50001:2018, and ISO 9001:2015. It also incorporates eco-friendly initiatives as part of Hilton's brand-wide sustainability program and provides in-room glass water bottles and filtered water stations.
Hotel for Honeymoon
This hotel offers a stylish and contemporary setting, perfect for a modern honeymoon. Its central location allows easy exploration of downtown Grand Rapids, making it a convenient and romantic choice.
Dog Friendly Hotel
The Canopy by Hilton is known to be pet-friendly. It provides a stylish and comfortable environment, with amenities that cater to both guests and their pets, ensuring a pleasant stay.
Hotel with Parking
Canopy By Hilton Grand Rapids Downtown provides parking services. Its downtown location offers easy access to local attractions, making it suitable for guests with cars.
Accessible Hotel
Offers modern accessible rooms and is located in the heart of downtown Grand Rapids. Provides accessible parking, entrances, and elevators. The hotel also features hearing-accessible rooms and visual alarms.
Hotel with Gym
Offers a well-appointed fitness area with essential equipment for a full body workout. Clean and well-maintained facilities enhance the workout experience.
4-Star Hotel
This hotel offers stylish rooms with modern amenities and a focus on local experiences. It provides free bikes, a fitness center, and is located conveniently near downtown attractions, ensuring a comfortable and engaging stay.
Luxury Hotel
Family Friendly Hotel
Romantic Hotel
Business Hotel
Room Types
King RoomThe spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
King Room with Transfer Shower - Mobility AccessThe spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.
King Room - Hearing AccessThe spacious double room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room with Two Queen BedsThis quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 2 beds.
Queen Room with Two Queen Beds - Hearing AccessThe quadruple room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.
King Studio Suite with Balcony - Hearing AccessibleFeaturing a balcony, this studio also provides air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
King Studio SuiteThe air-conditioned studio provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 1 bed.
King Studio Suite with BalconyBoasting a balcony, this studio also offers air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen Beds and Transfer Shower - Accessible/Non-SmokingThe air-conditioned quadruple room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 2 beds.
Guest Reviews
Location
Nestled in the heart of Grand Rapids, Canopy By Hilton Grand Rapids Downtown offers an ideal location for visitors looking to explore the vibrant city. The hotel’s central setting provides easy access to a remarkable variety of dining, entertainment, and shopping options, all within walking distance. Guests rave about its proximity to Van Andel Arena, with its seamless connection making it a perfect choice for concertgoers and event attendees.
The surrounding area exudes lively vibes, brimming with boutique shops, trendy bars, and diverse restaurants, catering to every taste. For those attending weddings or events, the hotel’s location proves to be extremely convenient, ensuring quick access to reception venues. Travelers can effortlessly immerse themselves in the energetic downtown atmosphere with its modern yet cozy ambiance.
The property itself is celebrated for its cleanliness, modern Euro-style design, and comfortable accommodations, featuring plush beds and invigorating showers. The rooftop bar, Knoop, adds to the appeal, offering guests a chic and trendy spot to unwind while taking in the city views. Overall, Canopy By Hilton Grand Rapids Downtown stands out as a preferred choice for its unbeatable location and welcoming environment, promising a memorable stay amidst the bustling cityscape.
Breakfast
At Canopy By Hilton Grand Rapids Downtown, guests have mixed feelings about the breakfast offerings. Many guests find the breakfast experience to be a highlight, praising it as amazing, super, and awesome. However, a number of reviews express dissatisfaction with the selection and service. Some guests felt that the menu options were limited and noted a preference for a buffet to increase the variety available. There are also remarks about the breakfast service being too slow. Additionally, several reviews emphasize the absence of breakfast as a standard inclusion with their stay, suggesting that its cost feels disproportionate. For those prioritizing healthy options, the choices seem somewhat restricted. It's evident that while some guests enjoy the breakfast, others find room for improvement in terms of service speed, variety, and value.
Rooms
Canopy By Hilton Grand Rapids Downtown receives a stream of praise for its rooms, which are consistently highlighted in guest reviews for their cleanliness, modern design, and comfort. The spacious and stylish accommodations offer a luxurious experience with beautiful decor, often described as immaculate and updated. Guests appreciate the eco-friendly toiletries provided, along with the thoughtful room layouts that maximize comfort and privacy, especially in the restroom areas. The beds are frequently highlighted as extremely comfortable, paired with soft, luxurious towels and quality linens, ensuring a restful stay.
Guests also commend the quietness of the rooms, even in a bustling downtown location, which allows them to unwind peacefully after attending events or concerts at nearby venues. The hotel's strategic location makes it convenient for exploring Grand Rapids and accessing entertainment venues easily, adding to its appeal.
While the majority of experiences are positive, there is a rare mention of an issue where multiple room changes were necessary due to cleaning oversights. Nonetheless, the overall guest feedback emphasizes the well-thought-out design and the pristine condition of the rooms, making Canopy By Hilton a preferred choice for visitors seeking modern comfort in the heart of Grand Rapids.
Beds
The beds at the Canopy By Hilton Grand Rapids Downtown are frequently praised for their comfort. Guests consistently highlight the exceptional comfort of the beds, contributing to a restful and enjoyable stay. Visitors have experienced not only very comfortable beds but also a modern and beautifully updated room environment that enhances the overall experience. Despite one mention of an issue with a sharp object, the overwhelming sentiment emphasizes the comfort and quality of the bedding, paired with appealing amenities like nice pillows and great showers, making the accommodation feel luxurious and inviting.
Cleanliness
Canopy By Hilton Grand Rapids Downtown is a shining example of modern hospitality, where cleanliness and comfort take center stage. Guests consistently highlight the immaculate state of this contemporary hotel, praising its cleanliness and stylish design. The rooms are noted for being both spacious and comfortable, adorned with modern decor and providing a bright and airy atmosphere. The hotel maintains a fresh and new feel, offering a welcoming environment that guests appreciate.
The staff at the hotel are frequently described as friendly, helpful, and knowledgeable, contributing to the overall positive experience. The hotel's location is also regarded as a major advantage, making it convenient for exploring Grand Rapids. Guests feel reassured by the visible commitment to cleanliness and health standards, resulting in a comfortable stay that meets modern expectations. Overall, Canopy By Hilton Grand Rapids Downtown offers a seamless blend of style, comfort, and exceptional cleanliness, making it a favored choice among travelers seeking a refined stay.
Staff
Canopy By Hilton Grand Rapids Downtown is well-regarded for its outstanding staff, as highlighted by numerous guest reviews. Visitors frequently commend the hotel team for being remarkably friendly and helpful, with consistent mentions of excellent customer service. The front desk staff, in particular, often stand out for their engaging, smiling interactions and efficient service, making check-in a breeze. Management and the hospitality team receive praise for going above and beyond to meet guests' needs. Specific staff members, like Britt and Jesse, leave lasting impressions with their attentive and accommodating nature. Whether dealing with busy periods or special occasions like anniversaries, the staff is noted for their consistent professionalism, respectfulness, and eagerness to assist, contributing to a warm and welcoming atmosphere throughout the hotel.
Parking
The Canopy By Hilton Grand Rapids Downtown provides a mixed parking experience for its guests. On the positive side, the hotel's central location makes it convenient to park for the weekend and enjoy the city's attractions on foot. Many guests found parking in the nearby Studio Park garage easy and self-explanatory, with some even remarking that the process was a breeze, and appreciated the lighted area provided for parking. Validation for parking at Studio Park can also enhance the experience, with the possibility of receiving a parking coupon adding a touch of convenience.
However, there are some challenges to consider. Parking is not included in the stay and guests should be prepared for an additional cost, typically around $28 to $30 per day, with some variation. The parking structure is situated behind the hotel, requiring a short walk, which was not always straightforward or easily accommodating. In some cases, guests had to unload their luggage and then move their cars to the lot, a process that may not be the most convenient. Furthermore, a lack of direct connection between the hotel and parking structure occasionally led to confusion for some visitors.
Overall, while the location is advantageous for those looking to explore on foot, potential guests should consider the additional parking costs and the minor logistical hurdles associated with parking arrangements.
No, Canopy By Hilton Grand Rapids Downtown doesn't have any pool.
No, a spa isn't available at Canopy By Hilton Grand Rapids Downtown.
Yes, Canopy By Hilton Grand Rapids Downtown welcomes dogs.
Yes, parking facilities are available at Canopy By Hilton Grand Rapids Downtown.
Yes, Canopy By Hilton Grand Rapids Downtown has a gym.