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Summary of reviewsHotel Balneario de La Virgen, nestled within the stunning canyons of the Mesa River, is highly praised for its extraordinary location, offering tranquility and breathtaking natural beauty. The serene surroundings, characterized by peaceful river settings and magnificent waterfalls, make it an ideal retreat for nature lovers and a convenient base for exploring nearby attractions such as the Monasterio de Piedra. Guests particularly enjoy the exceptional thermal lake, which adds a unique touch to their stay, allowing them to swim outdoors in scenic settings regardless of the season.
The breakfast at the hotel generally receives positive feedback for being plentiful, varied and accommodating with options for celiacs and commendable service from the wait staff. Despite some criticisms regarding limited variety and occasional organizational issues during peak times, it is mostly satisfying and appreciated by guests.
However, the dinner experience does not fare as well with many guests finding the set menu expensive and lacking in variety and creativity. The quality and presentation of food often draw comparisons to school canteens or hospital food, which contrasts sharply with the hotel's otherwise relaxing and wellness-oriented ambiance.
Room quality is a mixed bag. Newly renovated rooms are comfortable, modern and offer stunning mountain views, while older rooms require significant upgrades. Reports of small, outdated rooms with maintenance issues and cleanliness concerns are common, although overall cleanliness is generally praised. Guests recommend ensuring a stay in one of the newer rooms for maximum comfort.
The staff at Hotel Balneario de La Virgen receive high marks for their friendliness, professionalism and attentiveness, although some inconsistencies in service, particularly in the reception and spa areas, have been noted. Most guests appreciate the warm reception and helpful attitude across various departments.
Wi-Fi performance at the hotel is variable with some guests enjoying fast and reliable connectivity, while others face issues with slow speeds and inconsistent connections. The unique location poses challenges for stable internet access and potential visitors should be prepared for this variability.
The hotel's spa is a highlight, offering a comprehensive and relaxing experience with amenities like a swimming pool, thermal pool, sauna and a scenic thermal lake. Guests frequently praise the excellent massage services and the beautifully maintained facilities, although minor issues such as the size of the jacuzzi and slippery floors are noted. Overall, the spa is highly recommended for those seeking relaxation.
Pool facilities at the hotel are well-received with the thermal pool and scenic outdoor lake being standout features. Guests appreciate the natural orientation and therapeutic benefits of the thermal waters, although a few mention the presence of fish in the water and the limited usage time as areas for improvement.
The beds at the hotel receive mixed reviews as well with some guests finding them super comfortable, while others describe the mattresses as hard, springy or in need of replacement. Pillows also receive criticism for being too thin or inadequate.
In summary, Hotel Balneario de La Virgen stands out for its spectacular location, exceptional spa facilities and friendly staff. While there are areas needing improvement, particularly in dining options and older rooms, the overall experience is characterized by tranquility, natural beauty and a unique thermal spa experience.
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