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Summary of reviews'Guess Hotel & Motel' has garnered generally positive reviews with several aspects particularly standing out. The hotel’s strategic location, close to Guarulhos Airport, workspaces and UNIFESP, is highly appreciated. Guests commend its proximity to shopping centers, markets, banks and bus terminals, enhancing convenience for both business and leisure travelers. Despite some safety concerns about the neighborhood, the combination of comfort, accessibility and dining options within a 2km radius makes the location a notable advantage.
Guests frequently praise the comfortable and spacious rooms, highlighting their cleanliness, cozy atmosphere and excellent beds. The modern check-in process and well-maintained bathrooms contribute to the appeal. Although minor issues such as occasional musty smells, worn bedding and missing essential items are mentioned, the overall sentiment is positive with many finding the rooms clean and relaxing.
Breakfast experiences at Guess Hotel & Motel are mixed but lean towards positive with many guests appreciating the good quality, timely in-room service and tasty options like various egg styles and bacon. However, there are calls for improvement in variety and quality with some complaints about limited choices and occasional subpar items.
Cleanliness generally receives favorable remarks with many guests noting clean and organized environments and impeccable rooms. Nonetheless, some guests observed significant cleanliness issues, including dirty sheets and unpleasant odors, highlighting inconsistency in housekeeping standards.
Staff at Guess Hotel & Motel are frequently commended for their friendliness and attentive service, enhancing the overall guest experience. Polite and efficient reception and kitchen teams are often praised, although a few instances of unprofessionalism and communication lapses are noted.
The parking facilities are well-regarded with guests highlighting the convenience of covered parking and its ample availability. Despite minor suggestions for improving the entrance and exit, the parking situation is largely seen as a positive feature.
Beds receive mixed feedback with many praising their comfort and spaciousness, contributing to restful sleep. However, some guests encountered issues with uncomfortable mattresses and cleanliness of linens. Despite these inconsistencies, many found the beds satisfactory for a good night’s sleep.
Lastly, 'Guess Hotel & Motel' is appreciated for its good cost-benefit ratio, offering clean and spacious rooms with friendly staff, making it a recommendable option for budget-conscious travelers. While not all guests expressed a desire to return, the hotel remains a viable choice for those seeking good value and comfort for short stays. Show more
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Categories
3-Star Hotel
Guess Hotel & Motel offers a unique stay. It provides essential amenities and is well-suited for short stays or layovers.
Family Friendly Hotel
Hotel with Parking
Room Types
Double or Twin RoomThis air-conditioned twin/double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Triple RoomThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
7.3
Good
Location
Guess Hotel & Motel boasts a strategic location, particularly for travelers seeking proximity to Guarulhos Airport, which is about 20-30 minutes away depending on traffic conditions. Guests appreciated its closeness to workspaces and the UNIFESP, making it convenient for business purposes. The hotel's vicinity offers easy access to nearby shopping centers, markets, banks and bus terminals, enhancing its practicality.
The cleanliness of the hotel, along with its comfortable and spacious rooms, are consistently praised. Guests also highlighted the cozy atmosphere and the convenience of covered parking. However, it's not all rosy; some reviews pointed out safety concerns due to the neighborhood’s reputation in the Pimentas area and the combined hotel-motel setup received mixed reactions.
Despite these concerns, the location remained a positive highlight for many, offering a balance of comfort and accessibility with a variety of dining options within a 2km radius. The good location, along with comfort, service and a splendid breakfast, made it appealing to a broad range of visitors.
Breakfast
Guests at Guess Hotel & Motel have shared varied experiences with the breakfast offerings. Overall, positive remarks praised the breakfast for being good, often delivered promptly to the room and including delicious and super tasty options. Some guests highlighted the abundant and sufficient portions, mentioning that the service and new installations added to the experience. Specific offerings like fried eggs, scrambled eggs, eggs with bacon and fried bacon were appreciated.
However, several reviews point out that the breakfast could use significant improvements. Common criticisms included the lack of variety, limited options and occasionally poor quality, such as cold coffee, dry bread and even mold on the juice packaging. Some noted the simplicity of the breakfast, calling it very basic or uninspiring with minimal choices often limited to bread, crackers, cake and margarine. Many felt that including fruits, fresh juice and more diverse options would elevate the experience.
Despite these criticisms, the convenience of in-room breakfast service and the quality of certain items were frequently noted as positive aspects, making the start of the day at Guess Hotel & Motel a mixed but sometimes enjoyable experience.
Rooms
Guess Hotel & Motel offers generally good accommodations, meeting essential needs with a focus on cleanliness and comfort. Many guests highlighted the clean and well-organized rooms, often noting the spaciousness and excellent beds. Modern and practical, the check-in process is straightforward, further enhancing the convenience for visitors.
Several reviews describe the rooms as clean and comfortable with some even calling them immaculate. Guests appreciated the spaciousness and soundproof quality of the accommodations and many found the atmosphere pleasant with numerous lighting features. The bathrooms, in particular, received praise for being well-maintained and excellent.
However, a few recurring issues were noted. Some guests encountered rooms that were smaller than advertised and there were occasional reports of a musty smell or mold. The bedding, although fragrant, sometimes appeared worn and stained. Essential items like face towels, rugs and top sheets were occasionally missing and in some instances, neither the showers nor the TV remotes worked properly. Additionally, the layout of the hotel with its entrance shared with the motel, seemed unusual to some guests.
Overall, while the Guess Hotel & Motel provides comfortable and mostly clean rooms with good amenities, attention to minor details and maintenance could significantly enhance the guest experience.
Beds
Guess Hotel & Motel features beds that have garnered mixed reviews from its guests. Many have praised the beds, describing them as very comfortable, super comfortable and excellent. The size of the beds is often highlighted with some enjoying big, spacious beds that contribute to a restful night's sleep. A clean room accompanied by a comfortable bed seems to be a common positive note, making it easier for guests to relax and rest well.
However, not all experiences are seamless; some guests found the beds to be less than comfortable with mentions of mattresses that were uncomfortable, beds that felt like a "U," and issues with dirty linens, including stained pillowcases and blankets. Despite these drawbacks, a consistent mention of comfort for those who managed to get a good night's sleep suggests that while there are some inconsistencies, there are still many instances where the beds meet or exceed expectations.
Cleanliness
Guess Hotel & Motel presents a mixed picture when it comes to cleanliness, according to guest reviews. On the positive side, phrases such as "clean and organized environment," "clean location," and "impeccable cleanliness," are common among the comments. Many guests appreciate the "very clean and organized" rooms and facilities, citing "great cleanliness" and a "clean bathroom."
However, there are significant concerns from less satisfied guests. Issues such as "dirt, blankets smelling of cigarette smoke," "dirty sheets full of hair," and "a strong smell of urine in the bathroom" paint a less flattering picture. Some rooms appear to suffer from neglect, as reflected in comments like "dirt in the hallways" and "completely wrinkled and with signs of having been used" linens.
Overall, while some guests found their accommodations clean and comfortable, others reported disturbing levels of cleanliness issues that could not be overlooked. The contrast suggests that while certain areas or rooms might be well-maintained, others fall short, indicating inconsistency in the hotel's housekeeping standards.
Staff
Visitors to Guess Hotel & Motel frequently highlight the commendable staff, particularly noting their friendliness and attentive service. Guests appreciated the prompt and efficient reception, signifying a smooth check-in and check-out experience. Many reviewers highlighted the politeness and helpfulness of the staff with several mentions of outstanding individuals such as Solange and Andressa.
There were recurring notes of excellent service from both the reception and kitchen teams with attentive and polite individuals making guests feel welcomed. The night receptionists also received praise for their courteous demeanor. However, a few reviews pointed out instances of unprofessionalism and poor communication, such as long wait times and absent reception employees.
Despite these occasional concerns, the general sentiment towards the staff at Guess Hotel & Motel is positive with many guests thankful for the helpful and friendly service they experienced during their stay.
Parking
Guests of the Guess Hotel & Motel generally praise the ample and excellent parking facilities. Many highlight the convenience of good parking options inside the building and the added benefit of covered parking, which is especially appreciated during inclement weather. The hotel's location offers the additional advantage of proximity to numerous dining options, all within a short driving distance. Despite the positive feedback, a few guests note that the entrance and exit to the parking area could use improvement.
3 Star
'Guess Hotel & Motel' offers a commendable cost-benefit for travelers, particularly for short stays. Guests appreciate the good value for the price, highlighting clean and spacious rooms with satisfactory bathroom facilities. The friendly staff enhances the overall experience, making it a recommendable option for budget-conscious visitors. Despite the positive feedback on these aspects, not all guests felt inclined to return.
No, Guess Hotel & Motel doesn't have any pool.
No, a spa isn't available at Guess Hotel & Motel.
No, Guess Hotel & Motel doesn't allow dogs.
Yes, parking facilities are available at Guess Hotel & Motel.