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Summary of reviewsMercure Guarulhos Aeroporto holds a strong reputation among travelers, primarily due to its strategic location. Situated just a short distance from Guarulhos Airport (6 to 15 minutes), it is an ideal choice for transit passengers. Its central placement in Guarulhos offers easy access to the city center, shopping malls, parks and cafes. The hotel benefits from a quiet and safe environment, facilitating a comfortable and undisturbed stay with reliable shuttle services enhancing its convenience.
The hotel's breakfast is well-appreciated for its quality, variety and quantity with a diverse buffet featuring fresh and high-quality items. Although some guests found it pricey and occasionally repetitive, the overall feedback leans positively with special mentions of delicious croissants and cheese bread. Dinner experiences receive mixed reviews; the food quality and service are praised, but the menu is considered limited and costly. The dining environment could benefit from improvements, although the convenience of room service adds a positive note.
Guests commend the spacious, comfortable and well-appointed rooms, often described as mini-apartments with modern kitchen amenities. The cleanliness and organization are emphasized with regular housekeeping maintaining high standards. While some rooms may be on the smaller side or have minor issues like musty smells and older bathrooms, the overall room quality remains a significant highlight.
Cleanliness throughout the hotel is generally praised with rooms and common areas noted as spotless. Some minor issues, such as occasional dirty spots, do appear, but overall, the hotel excels in maintaining a clean and pleasant environment.
The hotel staff receives high marks for their friendliness, politeness and professionalism. Several staff members, particularly those at reception, are noted for their excellent customer service. Although there are occasional mentions of disorganization, the staff's dedication to providing a pleasant stay is evident, contributing significantly to positive guest experiences.
The free WiFi is mostly considered reliable and fast, though there are a few reports of instability. The gym, despite being small, is well-equipped, clean and convenient for short stays. The rooftop pool, offering beautiful city views, is a notable feature, although it has received mixed reviews regarding cleanliness and maintenance.
Parking is secure and well-maintained with a large underground garage available. While some find the cost high, the convenience and security often outweigh the expense. The hotel is family-friendly with amenities like a children's pool and responsive staff catering to families' specific needs. Comfortable cribs and kid-friendly perks such as discounted breakfasts make it a suitable choice for families.
The beds are generally highlighted for their comfort with good bedding and linens contributing to restful sleep. Some guests noted areas for improvement, such as pillow firmness and mattress quality, but overall, the experiences are positive.
In summary, Mercure Guarulhos Aeroporto provides a convenient, clean and comfortable stay with commendable staff service, making it a preferred choice for travelers, especially those in transit by Guarulhos Airport. Show more
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Categories
Family Friendly Hotel
Mercure provides a comfortable stay with essential amenities, conveniently located near the airport for easy travel with family.
Hotel with Swimming Pool
The Mercure Guarulhos Aeroporto offers a swimming pool, sauna, and fitness center. This hotel is perfect for both business and leisure travelers, with amenities catering to relaxation and well-being.
Pool Lap Lanes Outdoor Pool
Business Hotel
This hotel offers rooms equipped with a mini-kitchen, office space, and free WiFi. Guests can enjoy a sauna, fitness center, swimming pool, and on-site dining. It also provides event rooms, parking, and airport transfer services.
Hotel with Parking
Recognized as one of the best accommodations near Guarulhos airport, it is likely to provide suitable parking options for guests.
EV charging stations
Accessible Hotel
This hotel is wheelchair accessible and has facilities for disabled guests. It offers rooms for people with reduced mobility, accessible parking, a wheelchair-accessible registration desk, an emergency cord in the bathroom, a lower bathroom sink, a higher level toilet, and a toilet with grab rails.
Hotel with Gym
The hotel offers a 24-hour fitness center, a swimming pool, and a sauna. It provides access to these facilities for guests to maintain their fitness and unwind.
Hotel with EV Charging Stations
This hotel features an electric vehicle charging station, a leisure area with a pool, a fitness center, and a sauna. It's located close to Guarulhos International Airport and offers easy access to major highways.
4-Star Hotel
Located in the city center of Guarulhos, this hotel is near a shopping mall and the Bosque Maia botanic gardens. It offers a gym, a special menu, and a Jacuzzi, catering to both business and leisure travelers.
Hotel with Outdoor Pool
This hotel features a rooftop outdoor pool offering a view. Sun loungers are available for guests to relax by the pool.
Hotel Taking Steps Towards Sustainability
Hotel with Pool Lap Lanes
Room Types
Standard Double RoomFeaturing a kitchen with a microwave, refrigerator and stove, this room also comes with a work desk, minibar and private bathroom. There is 1 TV in the bedroom.
Classinc Twin RoomThe pool with a view and sauna are the special features of this apartment. Featuring free toiletries, this apartment includes a private bathroom with a shower and a hairdryer. Meals can be prepared in the well-fitted kitchenette, which features a stovetop, a refrigerator, kitchenware and a microwave. This apartment has air conditioning, flat-screen TV with cable channels, city views, as well as wine/champagne for guests.
superior Privilege Double RoomThis apartment's standout features are the pool with a view and sauna. Offering free toiletries, this apartment includes a private bathroom with a shower and a hairdryer. Meals can be prepared in the kitchenette, which is fitted with a stovetop, a refrigerator, kitchenware and a microwave. This apartment has air conditioning, a minibar, flat-screen TV with cable channels, as well as wine/champagne for guests.
Standard Double Room with SofaThis triple room features air conditioning, a sofa and a flat-screen TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
'Mercure Guarulhos Aeroporto' enjoys an overwhelmingly positive reputation among its guests, primarily due to its enviable location. Nestled just 6 to 15 minutes away from Guarulhos Airport, the hotel proves to be a convenient choice for travelers in transit, offering an ideal respite before or after flights. Its central position in Guarulhos further enhances its appeal, providing easy access to the city center, shopping malls, restaurants, supermarkets, parks and cafes.
The hotel's strategic placement within a quiet and safe environment ensures a comfortable stay, free from the noise and chaos typical of big cities. The location also allows for quick access to major highways and Dutra, facilitating smooth commutes.
Guests appreciate the reliable shuttle service to and from the airport, making it an excellent cost-benefit option for anyone needing to catch a flight at any hour. The hotel's proximity to various amenities and services, combined with the spacious, clean rooms and attentive staff, contribute to a consistently positive experience, reinforcing its status as a preferred stopover for airport travelers.
Breakfast
Mercure Guarulhos Aeroporto's breakfast has received a mix of reviews with a strong emphasis on its quality and variety. The breakfast offerings are frequently praised for being excellent, delicious and abundant with various options. Many guests appreciated the diverse and very well-served buffet, noting the presence of fresh and high-quality items and specific favorites like the croissants and cheese bread.
However, some guests noted areas for improvement. The cost of the breakfast was flagged as being high relative to its offerings with several reviews mentioning it was overpriced. A few guests found the breakfast to be basic and repetitive and felt that it lacked sufficient options. Additionally, there were occasional mentions of the breakfast not being included in the room rate, which left some guests dissatisfied.
Overall, while many found the breakfast to be a standout feature, the consensus suggests that there is room for improvement, particularly in terms of variety and cost-effectiveness.
Dinner
The dinner experience at Mercure Guarulhos Aeroporto has garnered mixed feedback from guests. Highlighting the positives, several reviews commend the hotel's restaurant for its excellent service and commendable food quality, making it suitable for various dining needs. The room service is particularly noted for offering great food with several options available, adding convenience for guests who prefer in-room dining.
However, the menu at the hotel restaurant tends to be pricey with many guests pointing out that the cost of meals, snacks and drinks is higher than expected. Additionally, the restaurant offers limited options, which some guests found disappointing. The physical environment of the restaurant also has room for improvement with some reviews mentioning inadequate lighting and worn-out chairs, suggesting a need for refurbishment to enhance the overall dining ambiance.
Despite these drawbacks, the dinner room is lauded for its daytime beauty with natural light. Although dinner service is not available all night, the hotel’s central location in Guarulhos provides access to nearby parks, cafes and a shopping mall, offering alternative dining options. Overall, while the food quality and service receive positive remarks, the high prices and limited menu selection are areas that could benefit from attention.
Rooms
Mercure Guarulhos Aeroporto stands out for its spacious, comfortable and well-appointed rooms consistently praised by guests. Many highlighted the considerable room size, often describing them as apartments equipped with modern kitchen amenities like microwaves, refrigerators and utensils, which add a sense of convenience and functionality. The rooms are not only spacious but also designed with a touch of elegance, featuring classical elements and functional layouts, adding to the overall comfort.
Guests often commented on the excellent cleanliness and organization with rooms regularly cleaned and maintained. Importantly, the general ambiance is quiet and far from noise, making it suitable for restful stays. Moreover, many rooms offer stunning views, which guests found to be an added bonus.
Comfort extends to the bedding with numerous reviews noting the quality and comfort of the beds and linens. The presence of amenities like multiple televisions, complimentary coffee and tea and spacious living areas enhances the feeling of a home away from home.
However, some rooms were noted to be on the smaller side and a few guests mentioned issues such as musty smells and older bathroom facilities that could benefit from renovations. Despite these minor drawbacks, the hotel's overall room quality, attentive service and proximity to the airport were major positives frequently mentioned by travelers.
In summary, Mercure Guarulhos Aeroporto offers spacious, clean and comfortable accommodations, ideal for those looking for a convenient and restful stay near the airport.
Beds
Mercure Guarulhos Aeroporto has garnered many positive comments regarding the comfort and quality of its beds. Guests frequently highlight their experiences with comfortable and clean beds, noting good bedding and linens. Superior rooms often come with large, king-sized beds that have been especially praised for their comfort. The overall comfort of the beds contributes significantly to the guest experience with many mentioning that the beds are spacious and conducive to a restful night’s sleep. The quietness of the rooms adds an extra layer of tranquility.
However, some guests have pointed out areas for improvement. Issues with pillow softness, the firmness of mattresses and occasional inadequacies in bedding such as the need for more blankets or better quality linens were noted. There were mentions of discomfort with narrow double beds and a few instances where the sofa bed did not meet expectations.
Despite these occasional concerns, the general consensus leans towards a positive experience with most guests appreciating the comfortable and clean sleeping arrangements offered by the hotel.
Cleanliness
Mercure Guarulhos Aeroporto demonstrates commendable standards of cleanliness, as noted by multiple guests. Visitors frequently highlight the immaculate cleanliness of the rooms and common areas, describing them as spacious organized and comfortable. The hotel’s bedding and bath linens receive praise for their cleanliness and the bathrooms are frequently mentioned as being spotless.
Several reviews appreciate the hotel’s excellent housekeeping services and the rooms are described as being cleaned daily. Guests have also applauded the hotel’s adherence to health standards. The reception area and other common spaces maintain a high level of cleanliness, adding to the positive experiences of guests.
However, some reviews do point to areas needing improvement, such as occasional dirty floors, stained corners and the need for maintenance in some rooms. Despite these minor setbacks, the overall sentiment remains positive, emphasizing good room cleanliness and the cozy, clean environment the hotel provides.
In summary, while Mercure Guarulhos Aeroporto does attract some critiques regarding room maintenance and specific cleanliness issues, it largely excels in providing a clean, comfortable and organized setting, making it a reliable choice for travelers.
Staff
Guests at the Mercure Guarulhos Aeroporto generally praise the hotel staff for their friendliness, politeness and professionalism. Reviews highlight that the reception staff are particularly courteous and speak good English, making interactions smooth for international travelers. Employees at the reception, including notable mentions like Douglas and Thiago, are frequently highlighted for their impeccable customer service, being described as kind, helpful and attentive. While there are mentions of occasional disorganization and some service issues, the consensus points toward a warm and welcoming atmosphere.
Moreover, the staff's responsiveness and efficiency in addressing guests' needs contribute significantly to positive experiences. Housekeepers are also noted for their politeness and attentiveness. Although a few guests encountered rude or unhelpful service at times, most feedback about the staff underscores their dedication to ensuring a pleasant stay. Overall, the hotel's team is well-regarded for providing excellent service, contributing to many guests leaving satisfied and happy.
Wi-Fi
The WiFi at Mercure Guarulhos Aeroporto generally receives positive remarks for its performance. Many guests appreciate the fast and free internet, describing it as good and of very good quality. However, there are some mixed experiences with a few noting that the connection can be somewhat unstable or slow at times. Overall, while there are areas for improvement, many visitors find the WiFi to be reliable and adequate for their needs.
Gym
The fitness facilities at Mercure Guarulhos Aeroporto received generally positive feedback from guests. The gym is open until 11 pm and many guests appreciated that it was well-equipped with good quality machines and found it to be well-maintained and clean. Despite being small and described as a mini gym, it was adequate for a short stay. The gym has recently reopened along with the rooftop pool, offering a pleasant space for workouts. Guests also remarked on the modern equipment and excellent upkeep of the fitness room, stating it was amazing though with limited operating hours. It provides a functional and convenient space for guests looking to maintain their fitness routine while traveling.
Pool
Mercure Guarulhos Aeroporto offers a rooftop pool with a beautiful view of the city, making it an ideal spot to relax before a long flight. The pool and sauna facilities have received praise for their excellence and guests appreciate that they are available for use at any time. Additionally, the pool and gym being located upstairs is a bonus for those looking to stay active during their stay.
However, the pool has received mixed reviews regarding its cleanliness and maintenance. While some guests found the pool clean and enjoyable, others reported issues such as dirty, cloudy water and even closure during their stay. The pool's temperature also garnered several comments with many guests noting that it is unheated, leading to complaints about the cold water. There have been instances when the pool was under maintenance, causing disappointment among visitors.
The size of the pool has also been a point of contention. While it appears large and inviting in photos, some guests described it as small and not meeting their expectations in real life. Despite these concerns, many still found it nice to have a pool available, especially given its rooftop location with panoramic city views.
Parking
Parking at Mercure Guarulhos Aeroporto offers several advantages and a few drawbacks, as noted by confirmed guests. The parking lot is described as making it easy to leave the car with a large underground garage that is secure and well-maintained. The 24-hour, on-site parking with valet service is available and efficient. Moreover, the friendly parking staff enhances the overall guest experience.
However, the service is not without its challenges. Parking is managed by a third-party service and comes at an extra cost, which some guests found to be expensive, particularly for overnight parking. There were instances where the parking fee, approximately R$32 or US$6 per day, was not immediately communicated upon arrival. This outsourcing sometimes resulted in delays, such as a 30-minute wait for a parking ticket. Some guests felt that the parking should be included in the room rate, rather than an additional expense. Despite these points, the daily parking fee is generally considered worth it due to the convenience and security offered.
Family
Mercure Guarulhos Aeroporto is notably family-friendly, providing a welcoming environment for guests traveling with children. The hotel has garnered positive remarks for its kid-friendly amenities, such as a dedicated children's pool that is both comfortable and safe. Families have praised the hotel for its spacious and accommodating facilities, including a well-maintained pool that caters to both adults and children, enhancing the overall experience of a family stay.
Travelers highlighted the responsiveness of the hotel staff, particularly in addressing special requests related to children's needs, such as food allergies. The hotel offers excellent support for families with infants, including spacious cribs. Additionally, the 1/2 price breakfast for kids is a well-appreciated perk among families.
While some reviewers mentioned minor drawbacks like the need for air conditioning in certain rooms and the availability of low pillows, the overall satisfaction remained high. Guests have recommended the hotel for family stays, short trips with kids and for its safe, comfortable environment that ensures a pleasant stay for both parents and children alike.
4 Star
The Mercure Guarulhos Aeroporto features a generally positive price-quality ratio, which many guests consider a great deal for their stay. While some travelers expected more from a four-star establishment, others affirm that the hotel delivers four-star customer service and quality. The rooms are frequently described as very clean and spacious, aligning with the expectations of a four-star hotel. However, some guests noted that the overall maintenance could be better for a hotel of this category. Though breakfast is not included in the rate, the hotel is considered a good option for family stays with all-inclusive needs.
Business
Mercure Guarulhos Aeroporto emerges as a highly convenient option for business travelers, particularly those in transit. The hotel is praised for its strategic location, offering easy access to the airport, making it ideal for overnight stays and transit flights. Reviews highlight the good value for money, especially for short business-related stays.
The hotel features free Wi-Fi and a well-equipped business suite, catering to the needs of professionals. Business facilities, such as free print services and spaces suitable for board meetings, make it a practical choice for conducting work on the go. The staff is noted for being helpful and attentive, contributing to an overall business-friendly environment.
While the check-in process may occasionally be slow, this minor drawback is outweighed by the hotel's strong focus on accommodating business clients. Suitable for those attending conferences or simply needing a business-friendly base, Mercure Guarulhos Aeroporto is consistently recognized as a reliable option for business travel.
Accessible
The Mercure Guarulhos Aeroporto receives mixed feedback regarding accessibility for guests with disabilities. Notable positive points include helpful staff, spacious and well-marked accessible rooms and easy access to airport transfers. The hotel's breakfast options consider guests with allergies, which can be beneficial for families. However, the hotel falls short of standard accessibility ratings and would benefit from improved accessible pathways. There is generally good accessibility within the premises, but some guests noted that more accessible pathways are necessary. Despite the accessible rooms being similar to others and sometimes being allocated without specific requests, the overall sentiment suggests that accessibility aspects are somewhat adequate but could use significant enhancements.
Outdoor Pool
The outdoor pool at Mercure Guarulhos Aeroporto garners favorable comments with guests appreciating its availability at any time and describing it as amazing and very nice. Many find it an excellent place to relax before a long flight, highlighting the well-kept and properly maintained pool area. However, some feedback suggests occasional issues with cleanliness and the need for more maintenance. The pool is not heated, which some guests might want to keep in mind. Overall, the positives of the pool experience stand out, especially its convenience and upkeep.
Yes, Mercure Guarulhos Aeroporto has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at Mercure Guarulhos Aeroporto.
No, Mercure Guarulhos Aeroporto doesn't allow dogs.
Yes, parking facilities are available at Mercure Guarulhos Aeroporto.