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Summary of reviewsSummit Hotel Monaco in Guarulhos is celebrated for its prime location, especially advantageous for travelers looking for proximity to Guarulhos International Airport. Guests appreciate the efficiency of the airport shuttle service and easy access to local dining and shopping options. The hotel's reputation as a convenient and cost-effective choice is further enhanced by excellent service and a satisfying breakfast experience. Breakfast is particularly praised for its quality, variety, and practical early hours, catering well to early travels.
The dining experience extends to dinner, where guests generally enjoy the quality and variety offered. Despite some concerns over pricing and service organization, the restaurant offers a fair to excellent dining option, complemented by all-you-can-eat offerings at reasonable prices. The rooms are noted for comfort and cleanliness, featuring spacious and recently renovated options, although minor issues such as soundproofing and outdated fixtures are mentioned. Cleanliness remains a standout feature, with both rooms and communal areas receiving high praise.
The staff contributes significantly to the positive guest experience with attentive and friendly service, though occasional language barriers and service inconsistencies are noted. While Wi-Fi connectivity is strong in common areas, improvements within rooms are suggested. The gym has modern equipment but faces issues in maintenance and cleanliness, while parking, though charged separately, is efficiently managed and strategically beneficial.
Summit Hotel Monaco is ideal for families, offering spacious, accommodating rooms near the airport at a reasonable cost. Beds receive mixed reviews, highlighting comfort and cleanliness but noting some issues with pillows and mattresses. Though the hotel’s four-star rating is sometimes questioned, it offers practical benefits for short stays near the airport, appealing particularly to business travelers seeking convenience and value.
Overall, Summit Hotel Monaco provides a solid and pleasant experience with a strategic location, friendly staff, and commendable service, making it a reliable choice for travelers passing through Guarulhos. Show more
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Categories
Family Friendly Hotel
The hotel is in a prime location and is considered family-friendly. While specific family amenities are not detailed, its family-friendly designation suggests suitability for families.
Dog Friendly Hotel
This hotel is pet-friendly. It offers comfortable accommodation and welcomes pets.
Business Hotel
This hotel is listed as a popular option, suggesting it provides satisfactory amenities and services for various travelers, including those on business.
Hotel with Parking
This hotel is listed as a hotel property in Guarulhos and is expected to offer parking facilities.
Accessible Hotel
This hotel has a lift and is wheelchair accessible. It also has allergy-free rooms.
Hotel with Gym
This hotel features a fitness center that is conveniently located on-site, offering a range of equipment for guests to maintain their fitness routine.
4-Star Hotel
Guests can enjoy comfortable stays with excellent service. The hotel is well-equipped and offers a pleasant experience for travelers.
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Room Types
Standard Double RoomThis air-conditioned room features a cable TV, minibar and private bathroom.
Standard Twin RoomThis air-conditioned room features a cable TV, minibar and private bathroom.
Superior Double RoomThis larger, air-conditioned room features an LCD cable TV, minibar, alarm clock and private bathroom. It offers 1 king-size and 1 sofa bed for a 10-year old child or younger.
Standard Triple RoomThe spacious triple room offers air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This triple room has a safe deposit box, parquet floors and a flat-screen TV with cable channels. The unit has 3 beds.
Studio with Spa BathThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite offers a minibar, a safe deposit box, parquet floors, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Quadruple RoomThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Deluxe Suite with Spa BathThe air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a minibar, a safe deposit box, a sofa, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Executive SuiteThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a wardrobe and a safe deposit box. The unit offers 1 bed.
Guest Reviews
7.9
Good
Location
Summit Hotel Monaco boasts an exceptional location, making it a prime choice for travelers looking for proximity to Guarulhos International Airport. Guests appreciate the convenience of being just a short 10-15 minute ride from the airport, with many highlighting the efficient airport shuttle service. The hotel is also placed advantageously within the city center of Guarulhos, offering easy access to a variety of bars, restaurants, and shops, which is particularly appealing for those wishing to explore the local dining scene. Additionally, guests commend the well-maintained facilities and comfortable accommodations, which provide a relaxing environment for those in transit. Despite some mentions of safety concerns in the vicinity, the overall sentiment remains positive regarding its strategic location, making it an ideal spot for business travelers and those with early flights or layovers. The added benefits of excellent service and a satisfying breakfast contribute to the hotel's reputation as a convenient and cost-effective choice for travelers.
Breakfast
Nestled in a convenient location, Summit Hotel Monaco offers a breakfast experience that stands out for its quality and variety, earning high praise from its guests. With breakfast service commencing as early as 5 AM, it's ideal for those with early travel plans, allowing guests to start their day with an excellent meal. The breakfast is often described as exceptional, with a substantial selection, including hot snacks and fresh fruits, making it a wonderful start to the day.
However, not all feedback is glowing, as some visitors mention a need for improvement, such as including more natural juice options and a wider variety. Despite these minor shortcomings, the consensus highlights a superb dining experience characterized by plentiful and delicious offerings that cater to diverse tastes. Guests appreciate the attentive service and the practical breakfast hours that accommodate various schedules. Overall, dining at Summit Hotel Monaco is frequently regarded as a delightful and satisfying experience, complementing the hotel's overall appeal.
Dinner
Summit Hotel Monaco provides a dining experience that generally leaves guests satisfied with its quality and variety. The restaurant is praised for serving excellent and tasty dishes, often described as divine and very good. Conveniently located within the hotel, it offers guests a pleasant dining environment with friendly staff. The establishment provides a good mix of à la carte dining and buffet options that cater to different preferences and dietary needs, with some guests appreciating the all-you-can-eat dinner option at reasonable prices.
While the food quality is commendable, guests have mixed feelings about the pricing, with some finding dinner a bit expensive, especially for group dining. There are suggestions for a wider variety of options and concerns regarding high prices relative to the offerings. Despite some reports of disorganization in service and limited variety, the overall restaurant experience is described as fair to excellent, making it a reliable choice for those staying at the hotel. The restaurant also complements its offerings with the inclusion of breakfast and even has options for in-room dining, albeit with some minor expectations around service and variety.
Rooms
Summit Hotel Monaco offers a comfortable stay with a focus on cleanliness and organization. Many guests have praised the spaciousness of the rooms, noting they are clean and cozy, with comfortable beds that ensure a good night's sleep. The recently renovated rooms and bathrooms contribute to a modern and fresh ambiance, though some feedback indicates older facilities needing attention. The air conditioning is excellent, adding to the comfort of the stay. Guests have remarked on the pleasant fragrance of the rooms and the overall tidiness, which provides a welcoming atmosphere.
While the hotel boasts a good location close to Guarulhos and offers superb breakfast options, some rooms are reportedly small, which might pose a challenge for travelers with more luggage. Despite this, the strategic layout and sufficient amenities leave guests satisfied, with some expressing appreciation for family-friendly accommodations.
There are minor issues with soundproofing and occasional maintenance needs, such as outdated bathroom fixtures, thin pillows, and lighting preferences. However, these drawbacks do not overshadow the overall positive reviews on room comfort and cleanliness, making Summit Hotel Monaco a solid choice for travelers seeking reasonably priced accommodations in a convenient setting.
Beds
The beds at Summit Hotel Monaco receive mixed reviews, with a significant number of guests praising their comfort and spaciousness. Many reviewers highlight the excellent quality of the beds, describing them as comfortable, cozy, and spacious, with a good level of cleanliness and pleasant linens. The pillows, however, appear to be a point of contention, with several guests finding them uncomfortable or low-quality.
While some guests laud the perfect, ideal beds with comfortable mattresses, others note issues such as hard or soft mattresses, sagging centers, or outdated and worn-out conditions. There are mentions of plastic covers on the beds, which some guests find uncomfortable. Despite these occasional issues, the general consensus leans toward a positive experience, emphasizing overall comfort and a restful sleep.
The combination of comfortable beds and clean, cozy rooms, alongside very friendly and efficient staff, creates an enjoyable stay for most guests at the Summit Hotel Monaco. While there are areas for improvement, particularly concerning the pillows and certain mattresses, the positive remarks about the beds and room comfort are prevalent.
Cleanliness
Summit Hotel Monaco stands out for its impressive level of cleanliness and comfort. Numerous guests have consistently praised the hotel for its immaculate rooms and facilities, highlighting the exceptional cleaning standards as a strong positive point. Reviews frequently mention that the rooms are not only super clean but also comfortable and spacious, contributing to a pleasant stay. Guests appreciate the hotel's organized atmosphere and attentive staff, which complements its high hygiene standards. Cleanliness extends beyond just the rooms, as communal areas and the restaurant also receive commendations for their tidiness and orderliness. While some areas, such as outdated bathroom fixtures and thin towels, received criticism, these issues seem relatively isolated against the backdrop of the overall high cleanliness standard. The convenience of the hotel's location, particularly its proximity to the airport, adds to its appeal by enhancing the overall guest experience.
Staff
Summit Hotel Monaco, conveniently located near the airport, is frequently praised for its friendly and attentive staff. Many guests have noted the team's eagerness to assist, highlighting individuals like William at breakfast and Andrew at the front desk for their exceptional service. The majority of encounters with employees are described as positive, with guests appreciating their politeness, attentiveness, and willingness to help.
However, there's some inconsistency in service quality, particularly at the reception, where several guests reported a lack of cordiality and occasional inattentiveness. Despite this, the reception is often noted for its warmth and efficiency. Language barriers sometimes pose a challenge, but the staff generally strive to offer assistance and ensure a comfortable stay.
Guests frequently commend the excellent breakfast service and the helpfulness of the dining staff. The hotel's shuttle service, while mostly convenient, has received mixed reviews in terms of punctuality and communication. Overall, while there are areas for improvement, especially in service training and consistency, the hotel staff's commitment to hospitality significantly enhances the guest experience during their stay.
Wi-Fi
At Summit Hotel Monaco, the Wi-Fi experience receives a mix of feedback from guests. While some visitors find the Wi-Fi connectivity strong and reliable in common areas like the reception and restaurant, many encounter challenges within their rooms. Reports of unstable, spotty, and intermittent connections are common, with some guests unable to access the internet during their entire stay. On occasion, the Wi-Fi performs adequately enough for basic tasks, allowing guests to work in designated spaces. However, more comprehensive internet activities seem hindered by slow speeds and non-existent connections in certain parts of the hotel. Although there are positive mentions of the Wi-Fi working well, particularly in public spaces adjacent to amenities, the overall guest experience indicates that there is significant room for improvement in terms of connectivity, particularly within the guest rooms and upper floors.
Gym
At the Summit Hotel Monaco, the gym receives praise for its excellent quality and extensive facilities, offering new and well-equipped apparatus. Guests describe it as sensational with a generous space, impressed by the recent renovations and modern equipment available, highlighting it as one of the hotel's standout features. However, feedback also points to significant inconsistencies in maintenance and service. Several reviews report that gym equipment is often non-functional or outdated, with issues such as broken treadmills and elliptical machines. Some visitors encountered a disappointing experience with cleanliness, citing dirt and disorganization. There have been instances where the gym was unexpectedly closed or inoperable, causing dissatisfaction. Despite its potential, the gym's operational gaps and maintenance issues suggest a need for improvement to fully capitalize on its positive attributes.
Parking
The Summit Hotel Monaco offers convenient parking options for guests, particularly appealing for those traveling via Guarulhos airport. Guests frequently noted that the parking facilities are both spacious and well-managed, with courteous valet staff ensuring a quick and efficient service. However, it's essential to be aware that parking incurs an additional charge, typically around 25 to 30 reais per day, which some guests felt was not clearly communicated beforehand. Despite this, the pricing is relatively competitive compared to other hotels in the area. The hotel also provides a punctual airport transfer service at a reasonable rate, further enhancing its appeal for travelers in transit. While the parking experience is generally positive, some visitors suggested that better signage at the hotel entrance and more transparency about parking fees could enhance the overall guest experience.
Family
Summit Hotel Monaco in Guarulhos presents itself as an ideal option for families traveling with kids. The hotel offers spacious family rooms, which is a rarity for families with two or three young children, ensuring comfort with good beds and mattresses. Rooms are designed with an eye on convenience, featuring private connecting doors, accommodating larger families with ease. Situated close to the airport, this hotel provides an excellent cost-effective option for resting, along with a reliable airport transfer service. Guests frequently commend the breakfast, describing it as very good, adding to the overall comfort of the stay. The hotel’s thoughtful room adaptations cater to guests with disabilities, emphasizing its inclusive approach. Summit Hotel Monaco's combination of good location, thoughtful amenities, and family-friendly accommodations make it a favorable choice for those traveling with children and seeking comfort.
4 Star
Summit Hotel Monaco garners mixed feedback from guests, with many questioning its four-star rating. Reviewers frequently express that the hotel feels more akin to a three-star establishment, noting worn and outdated facilities that could benefit from modernization. While the hotel may have undergone some renovations, it seems these were not comprehensive enough to meet guest expectations for a four-star experience. Despite this, the hotel presents a good cost-benefit option, especially for travelers needing a convenient stopover close to GRU airport. Guests highlight the pet-friendly policy, proximity to the airport, and friendly staff as key advantages. The breakfast, though lacking in variety, and the daytime airport transfer are noted as positive aspects. Some criticisms include stained bed linens, limited room amenities, and outdated bathrooms. The hotel's value is seen in its practicality for short stays, with several guests recommending it for those catching a flight or needing a quick night's rest. However, overall, the property appears to struggle to align with the standards typically expected of a four-star rating.
Business
Summit Hotel Monaco offers excellent value for business travelers, especially those passing through Guarulhos. The location is strategically convenient for corporate guests, providing a great cost-benefit ratio for short stays. The hotel is an optimal choice for those waiting for flights, given its proximity to the airport and the provision of free, punctual transfer services between the hotel and GRU Airport. The accommodations, including cleanliness and comfortable beds, receive positive remarks, contributing to a restful stay. Guests appreciate the excellent service, with standout features like an impressive breakfast. Overall, Summit Hotel Monaco fulfills the expectations of business travelers, delivering necessary comfort and efficiency at a reasonable price.
No, Summit Hotel Monaco doesn't have any pool.
No, a spa isn't available at Summit Hotel Monaco.
Yes, Summit Hotel Monaco welcomes dogs.
Yes, parking facilities are available at Summit Hotel Monaco.