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Summary of reviewsAnstatthotel Horw - Self-Check-In enjoys a stellar location, making it a favored choice for many travelers. Nestled in a serene neighborhood along the main road, it offers picturesque views of Lake Lucerne and Mount Pilatus, providing a tranquil retreat from Luzern's bustling city center. The strategic position ensures easy access to public transportation with a bus stop directly in front and a train station just a short walk away. Despite being in an industrial setting, the atmosphere remains quiet and peaceful, ideal for restful stays. A top-notch choice for short and extended stays, the hotel balances accessibility, affordability and comfort seamlessly.
Inside, the rooms and apartments are noted for their cleanliness, modern design and spaciousness, making them ideal for families and larger groups. Essential amenities like kitchenettes with microwaves, stoves and refrigerators are provided, while many units come with bright, well-lit spaces and scenic views from balconies. Though some rooms might be compact, the efficient use of space ensures all necessary facilities are available. Cleanliness is consistently highlighted and the self-check-in system is praised for its convenience. Despite occasional mentions of the lack of air conditioning, fans are provided to mitigate the warm temperatures.
The hotel's commitment to cleanliness and the modern amenities enhance the overall guest experience. Housekeeping maintains high standards, ensuring rooms and common areas, including the fitness center and kitchenettes, are tidy and well-organized.
The staff at Anstatthotel Horw receive commendations for their friendliness, helpfulness and efficiency. Rapid and effective responses to inquiries via digital communication channels add to the convenience and smoothness of the stay. The self-check-in system is particularly lauded, although some guests miss the personal touch of an on-site receptionist. Nevertheless, the staff’s attentiveness greatly enhances the overall guest experience.
Wi-Fi at the hotel receives high praise for its good connection quality and reliable service, supporting tasks such as internet browsing and using communication apps. Despite occasional issues with the key system app and connectivity outside the rooms, the overall Wi-Fi performance does not significantly detract from the stay.
Parking is available in an underground garage, offering convenience and security at a reasonable rate. However, some guests experienced challenges with payment methods and availability. Despite these occasional hitches, most guests find the parking facilities satisfactory once a spot is secured.
For electric vehicle users, the hotel provides EV charging stations in its underground garage, offering a cost-effective solution for overnight charging. Though some guests reported operational issues with the chargers, the availability of this amenity adds convenience for those traveling with electric vehicles.
Beds at the hotel receive mixed reviews; many guests find them comfortable and conducive to a good night's sleep, though some reviews highlight issues like worn-down mattresses or an unexpected bed configuration. Despite these concerns, the bedding generally meets guest expectations.
The hotel is well-equipped for travelers with disabilities, featuring a wheelchair-accessible elevator and spacious apartments that accommodate mobility aids. Proximity to public transport and the nearby highway adds to the overall convenience, making it a practical choice for those with limited mobility.
For pet owners, Anstatthotel Horw offers a dog-friendly environment with thoughtful amenities like prepared dog beds and bowls. The proximity to the lake provides an ideal setting for dog walks, enhancing the stay for furry companions. Despite occasional disturbances from area noise, the pet-friendly amenities make it a welcoming choice for guests traveling with dogs.
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