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Summary of reviewsThe Holiday Inn London - Gatwick Airport by IHG, is highly praised for its prime location near Gatwick Airport, making it a convenient choice for travelers. The hotel's proximity to both North and South Terminals, coupled with efficient and reliable shuttle services, ensures a smooth transit experience. Despite its closeness to the airport, the hotel provides a quiet environment for a restful night before flights. Access to ample on-site parking and public transportation, alongside easy connectivity to central London, further augments its appeal.
Guest reviews highlight the hotel’s breakfast as a positive aspect with a wide variety of delicious options served early in the morning, catering well to early departures. Families appreciate the kid-friendly touches, such as complimentary hot chocolate and meals for children. Though some feel the breakfast could be better priced or included in the room rate, its quality and variety generally receive commendation.
Dinner experiences are mixed with many guests enjoying the pleasant ambiance and quality of meals, particularly complimenting dishes like the sirloin steak and fish and chips. However, complaints about the high prices and occasional issues with food quality and service exist, though the 24/7 food service and complimentary children's meals are appreciated by families.
The rooms are frequently described as spacious, clean and comfortable, equipped with modern amenities such as USB charging ports. The availability of early check-in is a notable convenience. While most guests are satisfied with the rooms, a few mention the need for refurbishments and occasional cleanliness issues. Still, they serve well for short stays, especially due to the convenient location and shuttle service.
Cleanliness throughout the hotel generally meets high standards with many guests finding the rooms and facilities immaculate. Although some inconsistencies in housekeeping are occasionally mentioned, the overall impression is positive.
The staff at the hotel are consistently commended for their friendliness and exceptional service, contributing significantly to guests’ positive experiences. Specific team members receive praise for their attentiveness and support, enhancing the welcoming atmosphere of the hotel.
The Wi-Fi service draws mixed feedback. Many guests find it reliable and appreciate the abundance of USB outlets and sockets in rooms. However, some face issues with slow connectivity, which can hinder activities requiring strong internet.
Parking facilities at the hotel are convenient and secure, though the additional cost of £20 per night is a common complaint among guests. The efficient shuttle service to the airport is well-regarded, though some frustration occurs during peak times due to availability constraints.
Families find the hotel accommodating with spacious rooms and complimentary meals for children, making it a popular choice for those traveling with kids. Minor issues like small pullout beds and occasional lapses in room preparation don't overshadow the overall positive experience.
The beds generally receive high marks for comfort, especially the larger king-sized options. However, the comfort of sofa beds and bedding quality varies, sometimes leading to dissatisfaction.
For business travelers, the hotel is equipped with excellent conference facilities and meeting rooms, catering well to corporate needs. The business center is well-regarded for its usefulness and comprehensive services.
In summary, the Holiday Inn London - Gatwick Airport offers a convenient, comfortable stay with excellent service, particularly suitable for travelers looking for an easy transit experience near the airport. While there are some areas for improvement, particularly in dining and bedding comfort, the hotel generally provides a positive and practical choice for both families and business travelers. Show more
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Hotel with Parking
This hotel offers parking facilities and is located near Gatwick Airport. It is a suitable option for those flying in or out of Gatwick.
EV charging stations
Hotel with EV Charging Stations
Family Friendly Hotel
Business Hotel
Accessible Hotel
4-Star Hotel
Room Types
Standard RoomStep into comfort in our contemporary, air-conditioned rooms, thoughtfully designed for two guests. Enjoy your favourite shows on a 55-inch flat-screen TV with Chromecast, or make yourself a hot cup of tea or coffee with the in-room facilities. Benefit from a restful night’s sleep with blackout curtains, and enjoy the convenience of 24-hour room service at your fingertips.
Whether you're here for work or leisure, this room provides everything you need for a great stay. Please note: Bed type preferences are subject to availability at check-in, and extra beds are not provided.
Standard Room with Two Single BedsStep into comfort in our contemporary, air-conditioned room, thoughtfully designed for two guests on single beds. Enjoy your favourite shows on a 55-inch flat-screen TV with Chromecast, or savour the perfect cup of tea or coffee with your in-room facilities. Benefit from uninterrupted rest with blackout curtains and indulge in the convenience of 24-hour room service at your fingertips. Whether you're here for work or leisure, this room promises a delightful stay. Please note: Extra beds are not provided. Car parking charges apply.
Premium Queen Room with sofa bedStep into comfort in our contemporary, air-conditioned room, thoughtfully designed for two adult and two child (under 13 only). Enjoy your favourite shows on a 55-inch flat-screen TV with Chromecast, or make yourself a hot cup of tea or coffee with the in-room facilities. Benefit from a restful night’s sleep with blackout curtains, and enjoy the convenience of 24-hour room service at your fingertips. Enjoy a complimentary stocked mini-bar. Whether you're here for work or leisure, this room provides everything you need for a great stay. Car parking charges apply.
Premium RoomStep into comfort in our contemporary, air-conditioned room, thoughtfully designed for two guests. Enjoy your favourite shows on a 55-inch flat-screen TV with Chromecast, or make yourself a hot cup of tea or coffee with the in-room facilities. Benefit from a restful night’s sleep with blackout curtains, and enjoy the convenience of 24-hour room service at your fingertips. Enjoy complimentary mini-bar and snacks. Whether you're here for work or leisure, this room provides everything you need for a great stay. Please note: Bed type preferences are subject to availability at check-in, and extra beds are not provided. Car parking charges apply.
Standard Queen RoomStep into comfort in our contemporary, air-conditioned room, thoughtfully designed for two guests. Enjoy your favourite shows on a 55-inch flat-screen TV with Chromecast, or make yourself a hot cup of tea or coffee with the in-room facilities. Benefit from a restful night’s sleep with blackout curtains, and enjoy the convenience of 24-hour room service at your fingertips. Whether you're here for work or leisure, this room provides everything you need for a great stay. Please note: Bed type preferences are subject to availability at check-in, and extra beds are not provided. Car parking charges apply.
Standard Queen Room with Single Sofa BedStep into comfort in our contemporary, air-conditioned room, thoughtfully designed for two adult and one child (under 13 only). Enjoy your favourite shows on a 55-inch flat-screen TV with Chromecast, or make yourself a hot cup of tea or coffee with the in-room facilities. Benefit from a restful night’s sleep with blackout curtains, and enjoy the convenience of 24-hour room service at your fingertips. Whether you're here for work or leisure, this room provides everything you need for a great stay. Car parking charges apply.
Standard Super King RoomStep into comfort in our contemporary, air-conditioned room, thoughtfully designed for two adult with a comfy king size bed. Enjoy your favourite shows on a 55-inch flat-screen TV with Chromecast, or make yourself a hot cup of tea or coffee with the in-room facilities. Benefit from a restful night’s sleep with blackout curtains, and enjoy the convenience of 24-hour room service at your fingertips. Whether you're here for work or leisure, this room provides everything you need for a great stay. Car parking charges apply.
Premium Queen RoomStep into comfort in our contemporary, air-conditioned, premium room, thoughtfully designed for two guests. Enjoy your favourite shows on a 55-inch flat-screen TV with Chromecast, or make yourself a hot cup of tea or coffee with the in-room facilities. Benefit from a restful night’s sleep with blackout curtains, and enjoy the convenience of 24-hour room service at your fingertips. Enjoy complimentary mini-bar and snacks. Whether you're here for work or leisure, this room provides everything you need for a great stay. Please note: Bed type preferences are subject to availability at check-in, and extra beds are not provided. Car parking charges apply.
Standard Queen Room with Sofa Bed - Non-SmokingStep into comfort in our contemporary, air-conditioned room, thoughtfully designed for two adult and two child (under 13 only). Enjoy your favourite shows on a 55-inch flat-screen TV with Chromecast, or make yourself a hot cup of tea or coffee with the in-room facilities. Benefit from a restful night’s sleep with blackout curtains, and enjoy the convenience of 24-hour room service at your fingertips. Whether you're here for work or leisure, this room provides everything you need for a great stay. Car parking charges apply.
Guest Reviews
7.8
Good
Location
The Holiday Inn London - Gatwick Airport by IHG, consistently garners praise for its prime location, making it an exceptional choice for travelers seeking convenience close to Gatwick Airport. Reviewers frequently highlight the hotel's strategic proximity to both the North and South Terminals, ensuring a hassle-free transit experience. The availability of a reliable and frequent shuttle service to the airport terminals is a standout feature, appreciated for its efficiency and ease of use, even during late-night or early-morning hours.
Guests note that the hotel offers a quiet resting place, despite its close proximity to the airport, allowing for a restful night before a flight. Access to the hotel is straightforward with ample on-site parking and public transportation options, like the Gatwick Hopper bus, facilitating seamless travel to and from the airport. The hotel's easy reachability from central London via Gatwick's transport links further enhances its appeal for both domestic and international travelers.
Overall, the Holiday Inn London's proximity to Gatwick Airport, alongside its shuttle services and quiet ambiance, make it a highly recommended option for those needing a stopover before or after their flights. The combination of location, convenience and comfort underscore the hotel's reputation as a dependable and practical choice for airport-bound guests.
Breakfast
The breakfast experience at Holiday Inn London - Gatwick Airport by IHG, generally receives positive feedback from guests. With a wide variety of options, the breakfast is often described as hearty, plentiful and delicious. Many guests appreciate the good value for money with some highlighting the excellent service provided by friendly and attentive staff, particularly Angela and her colleagues.
Guests commend the early opening hours of the breakfast buffet, starting from 6 am and the spacious, well-appointed dining room. The selection is noted for its variety, including fresh fruit, pastries, sautéed vegetables and even gluten-free options. Despite occasional mentions of cold food or a limited selection, the overall impression is that of a satisfying and diverse breakfast spread.
The breakfast is often described as a great start to the day with numerous guests highlighting its tastiness and good quality. Family-friendly touches such as serving hot chocolate for kids on demand add to the positive experience. Several guests also noted the convenience of the breakfast service, especially for those with early flights with packed breakfast options available.
While some guests feel that the breakfast could be more reasonably priced or included in the room rate, the general consensus is that the breakfast at this hotel is a strong point, contributing significantly to a pleasant stay.
Dinner
The dinner experience at the Holiday Inn London - Gatwick Airport by IHG, has garnered mixed reviews from guests. Many highlighted the restaurant's pleasant ambiance, praising the friendly and professional staff. Guests frequently commended the quality of the food, mentioning delicious meals, tasty options and standout dishes like the sirloin steak and fish and chips. The availability of 24/7 food service and the inclusion of children’s complimentary meals were appreciated.
Despite the accolades, some guests expressed dissatisfaction with the food, citing it as overpriced and sometimes of mediocre quality. Complaints ranged from limited menu options and small portions to poor taste and high prices. Instances of slow service and items being unavailable were also mentioned.
Overall, while many found the restaurant meals enjoyable and satisfactory, the high costs and variable quality were points of contention for some diners.
Rooms
The rooms at the Holiday Inn London - Gatwick Airport by IHG, offer a mix of spaciousness, cleanliness and comfort, meeting the basic needs of travelers. Many reviews highlight the rooms as spacious, well-equipped and very clean with comfortable beds and modern amenities like USB charging ports. Guests appreciate the cleanliness and comfort of the accommodations, noting that rooms are suitable for both short stays and family visits.
Positive remarks frequently mention early check-ins being granted, especially after long flights, adding to the convenience. Rooms are generally described as cozy, quiet and featuring clean bathrooms. The availability of practical items such as hairdryers, ironing boards, electric kettles and tea/coffee facilities are deemed handy by many visitors.
While most comments praise the size and tidiness of the rooms, some reviews point out areas for improvement. There are mentions of rooms being dated or in need of refurbishments with occasional issues such as cold temperatures despite heaters being on, dusty surfaces or minor maintenance issues like stains and mold in bathrooms.
Overall, the hotel rooms are seen as functional and adequate for an overnight stay, especially for those with early flights. The location's proximity to the airport, coupled with efficient shuttle services and friendly staff, make it a practical and satisfactory choice for many travelers.
Beds
The beds at the Holiday Inn London - Gatwick Airport by IHG, have garnered a range of feedback from guests. Many reviewers highlighted the comfort, noting that the beds were comfy, very comfortable and conducive to a great night's sleep. Descriptions such as big, comfortable beds and massive, spacious beds were often mentioned, suggesting that the hotel offers larger bed sizes, including king-sized beds, which are a rarity in Europe.
However, not all feedback was positive. Some guests found the beds to be too hard or even rock hard, while others described them as too soft or lumpy. The comfort of the sofa beds was particularly unsatisfactory for several guests, who noted that they were uncomfortable and not suitable for a good night's rest, especially for children.
The bedding quality also showed mixed reviews. Some guests appreciated the clean and comfortable linens, while others encountered issues like stained duvets, hard pillows or insufficient bedding quality compared to other Holiday Inn locations. A few guests faced challenges with the size of the double beds, finding them too small for two adults.
Overall, while the main beds received frequent praise for their comfort and spaciousness, the sofa beds and some inconsistencies in bed firmness and bedding quality resulted in a varied guest experience.
Cleanliness
Guests of the 'Holiday Inn London - Gatwick Airport by IHG' have generally praised the establishment for its cleanliness. The rooms are frequently highlighted as clean and comfortable, often described as spotless and well-maintained. The hotel as a whole also receives commendation for being very clean with modern and tidy facilities. Reviewers appreciated the immaculate state of the rooms and bathrooms, noting that the hotel maintains high standards throughout.
However, there were occasional inconsistencies noted by some guests. There were a few instances where rooms were found dusty, carpets stained and bathrooms not as clean as expected. Issues such as mold, blocked sinks and unclean surfaces were mentioned, signaling room for improvement in certain aspects of cleanliness.
Overall, the Holiday Inn London - Gatwick Airport appears to provide predominantly clean and comfortable accommodations, offering a positive experience for most guests.
Staff
The staff at Holiday Inn London - Gatwick Airport by IHG, consistently receive high praise for their exceptional service and friendliness. Many guests highlight the warm reception and polite demeanor of the team members, setting a positive tone from the moment they arrive. Specific mentions of employees like Angela, Kiran and Sophocles stand out for their attentiveness and personal touch.
Receptionists are frequently commended for being both efficient and welcoming, making check-in a smooth and pleasant experience. The bar and restaurant staff also garner compliments for their friendly, helpful and professional service. Guests appreciate the accommodating nature of the team, which includes quick support for urgent needs and medical issues, as well as efficient housekeeping.
Despite several isolated incidents of unsatisfactory behavior, the overwhelming sentiment points to a dedicated and supportive staff. The consistent use of attributes like friendly, helpful, polite and professional in guest reviews underscores the hotel's commitment to maintaining a high standard of customer service. Overall, the staff's friendliness and eagerness to assist leave a lasting positive impression on the guests.
Wi-Fi
The Holiday Inn London - Gatwick Airport by IHG, has garnered a range of feedback regarding its Wi-Fi service. Positively, many guests have reported that the Wi-Fi was good, reliable and worked well with minimal interruption, emphasizing the convenience of having excellent and wonderful Wi-Fi during their stay. Additionally, several reviews highlighted the abundance of USB outlets and plenty of sockets available in the rooms, which proved beneficial for travelers with multiple devices.
However, there were also mentions of the Wi-Fi being slow and the service being inadequate at times. Some reviewers pointed out that the internet connection was poor and that the Wi-Fi could be weak, occasionally hindering activities that require stronger connectivity, such as streaming on Netflix. While several guests appreciated the availability of free Wi-Fi, it appeared that not all guests experienced a consistently strong and reliable connection throughout their stay.
Overall, while many found the hotel’s Wi-Fi service satisfactory and even excellent in some cases, it’s worth noting that experiences with the internet varied among guests.
Parking
The Holiday Inn London - Gatwick Airport by IHG, boasts a convenient parking facility that draws mixed reactions from guests. Many appreciated the availability of onsite parking and found it secure and spacious with some highlighting it as reasonably priced and useful, particularly long-stay options. The hotel’s shuttle service garnered positive feedback for its efficiency and timeliness, making it a convenient option for those traveling to the airport.
However, parking fees were a common point of contention. Several guests were surprised by the additional cost, which stands at £20 per night, considering it to be on the higher side. Some also pointed out the lack of information about these charges at the time of booking. While there is plenty of parking space, including a secure area, the cost and limited availability during peak times led to frustration for a few visitors.
Despite the challenges, the parking and shuttle services generally meet guests' needs, offering a practical solution for those flying in and out of Gatwick Airport. For those planning to use these facilities, it is advisable to double-check the details regarding parking fees and arrangements in advance to avoid any surprises.
Family
'Holiday Inn London - Gatwick Airport by IHG' appears to cater exceptionally well to families. Its family-friendly atmosphere and spacious, comfortable rooms make it a popular choice for those traveling with kids. Many families appreciated the hotel’s careful consideration of their needs, from the affordable and efficient shuttle service to its family-oriented staff. A highlight for many was the complimentary meals for children, providing both convenience and cost savings. Despite some minor issues such as small pullout beds and occasional lapses in room preparation, the hotel largely succeeds in providing a clean and cozy environment.
Families of all sizes reported having a good experience with accommodations well-suited for groups up to four people, including babies and toddlers. The ability to dine conveniently at the hotel, coupled with attentive staff, added to the positive experience. The family rooms, although sometimes lacking in supplies like tea-making ingredients and extra towels, met most expectations for comfort and space.
Children appeared to enjoy their stays with some parents highlighting the useful play area and the joy kids took in their complimentary dinners. However, there were occasional reports about the quality of food and sofa bed comfort, as well as a few specific room issues. Overall, for those heading off on early flights or stopping overnight, the hotel provides a satisfyingly family-friendly accommodation option.
Business
The Holiday Inn London - Gatwick Airport by IHG, stands out as a prime choice for business travelers. With its excellent conference facilities and well-equipped meeting rooms, it caters efficiently to corporate needs. The business center is particularly praised for its comprehensiveness and usefulness, providing a professional environment and top-notch services. The hotel’s location near Gatwick Airport makes it an accessible and convenient choice for work trips and meetings.
The professional staff are known for their efficient and business-friendly service, ensuring that all meeting and event requirements are meticulously met. Guests appreciate the seamless check-in process and the handy amenities such as ample electric sockets in the rooms and common areas, contributing to a work-friendly environment.
Despite some occasional drawbacks such as slow Wi-Fi and the hotel being busy due to overbooking, the overall business atmosphere is maintained at high standards. The facilities are well-maintained and comprehensive, offering everything needed for productive business stays, including shuttle services to and from the airport.
Overall, the hotel’s strategic location, efficient services and professional business amenities make it an ideal choice for corporate travelers looking for convenience and functionality during their stays.
Accessible
Holiday Inn London - Gatwick Airport, an IHG Hotel, receives many positive remarks regarding its accessibility for disabled guests. The hotel offers various accessible rooms that are spacious and easy to access with bathrooms specifically designed for disabled use. Staff are frequently noted for their helpfulness, treating guests with dignity, respect and efficiency, ensuring a comfortable experience for all. Accessibility is further enhanced by the availability of wheelchair access throughout the hotel and visible, polite staff assisting disabled guests.
The hotel's proximity to Gatwick Airport's South Terminal is another highlight with easy access provided by efficient shuttle bus services, making the transit from the airport smooth and hassle-free. Additionally, the ground floor rooms with disability access contribute to the convenience and there is a well-planned accessibility layout throughout the facility. Guests also appreciate the reasonably priced parking and the ease of booking adapted taxis.
While there are minor critiques, such as occasional steps that may pose challenges, overall, the accessibility features at Holiday Inn London - Gatwick Airport are well-regarded by guests, supported by excellent service and affordable options. The hotel strikes a balance between accessibility and comfort, ensuring it suits the needs of all travelers, particularly those with disabilities.
Luxury
Holiday Inn London - Gatwick Airport offers an exquisite stay with rooms that are both modern and updated, providing a well-maintained and clean environment. Guests frequently praised the exceptional service, which contributed to a very comfortable stay. The hotel's appearance features a modern look and decor that feels fresh. Extras in the rooms added a luxurious touch, making the experience more pleasant. Though some might not find it overwhelmingly luxurious or lacking a wow factor, the service and facilities are described as 5-star, making it a lovely choice for an overnight stay at a good price. Overall, this hotel provides everything needed for a comfortable and pleasurable visit.
No, Holiday Inn London - Gatwick Airport by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn London - Gatwick Airport by IHG.
No, Holiday Inn London - Gatwick Airport by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn London - Gatwick Airport by IHG.
No, Holiday Inn London - Gatwick Airport by IHG doesn't have a gym.