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Summary of reviewsLa Quinta Inn by Wyndham Cleveland Independence enjoys a highly praised location, conveniently situated near downtown Cleveland, major freeways and a variety of dining options. Guests appreciate the proximity to Progressive Field and the ability to walk to nearby bars and restaurants, making it ideal for both business and leisure trips. The hotel's location is consistently considered safe and accessible, despite mention of outdated rooms and small televisions.
Breakfast receives mixed reviews with guests valuing the complimentary meal's convenience and basic offerings like muffins and granola bars. The clean and well-maintained breakfast area with attentive staff also gets positive notes. However, a lack of variety and early closing times prompt some disappointment among guests, especially those with dietary restrictions.
Room quality at the hotel varies significantly. While many guests find the rooms spacious, clean and comfortable with modern updates and useful amenities like microwaves and refrigerators, others report issues with worn furniture, unclean carpets and decor that doesn't match online photographs. Despite some rooms catering well to accessibility needs, the overall sentiment suggests a need for refurbishment.
Cleanliness is another category with mixed feedback. Some visitors commend the clean, comfortable rooms and appreciate the good price point. However, numerous complaints highlight dirty bathrooms, floors, bedding and unpleasant odors. Specific issues like soap scum, mold and unclean carpets also mar the cleanliness reputation, indicating room for improvement.
The hotel's staff are widely praised for their friendliness, professionalism and attentiveness, making many guests' stays memorable. The courtesy and efficiency of individuals like the front desk personnel and manager Gini stand out. Although there are occasional mentions of rudeness and misinformation, the overall guest experience with the staff is positive.
Opinions on the beds are divided. Many guests find the beds comfortable and clean with some highlighting the softness and value for money. However, others report problems with worn, broken down and uncomfortable mattresses, suggesting that some beds need replacing or better maintenance.
In summary, La Quinta Inn by Wyndham Cleveland Independence excels in location and staff hospitality while facing challenges in room quality and cleanliness. Improvements in breakfast variety and bed maintenance could enhance the overall guest experience. Show more
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Categories
Hotel near Ski Resorts
Offers comfortable and affordable accommodation within a reasonable distance of the ski resorts.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
3-Star Hotel
Room Types
Deluxe Double Room with Two Double BedsThis double room features a microwave, flat-screen TV and seating area. A refrigerator is also featured in this room.
Deluxe King RoomThis double room features a microwave, flat-screen TV and seating area. A refrigerator is also featured in this room.
Double Room - Disability AccessThis air-conditioned triple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Executive King RoomThis air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Two-Room King Suite - Non-SmokingThe spacious suite has 1 bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite offers air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit has 2 beds.
Guest Reviews
6.4
Rated
Location
La Quinta Inn by Wyndham Cleveland Independence benefits from being in a highly praised location. Guests appreciate its proximity to downtown Cleveland and its affordable rates combined with a clean, quiet environment. The hotel's situation is frequently described as ideal, providing easy access to a variety of nearby restaurants, gas stations and grocery stores. Its closeness to major freeways also makes it convenient for travelers.
The location is particularly highlighted as safe for vehicles and it is only about a 10-minute drive to Progressive Field, making it a practical choice for those attending events there. Many guests note the convenience of walking to bars and eateries with good dining options and essential amenities close by. Though some mention the hotel's outdated rooms and small televisions, the majority agree that the location is perfect for both business and leisure trips, offering short drives to key destinations and a range of nearby dining alternatives. Overall, La Quinta Inn's location in Independence, OH is consistently praised for its convenience and accessibility.
Breakfast
The breakfast offerings at La Quinta Inn by Wyndham Cleveland Independence received mixed reviews from guests. Many appreciated the convenience and complimentary nature of the meal, noting that it included items like muffins, granola bars and bottled water. Some guests found the breakfast to be good with a nice variety and fresh options. The breakfast area was often mentioned as being clean and well-maintained with attentive staff. However, others felt that the breakfast was too basic and lacked variety, especially for those with dietary restrictions. There were also comments about the breakfast closing too early and some mentions of the area being occasionally untidy. Overall, while the breakfast was deemed adequate by some, others found it disappointing and felt it could be improved with more hot options and a broader selection.
Rooms
La Quinta Inn by Wyndham Cleveland Independence provides a mixed bag of experiences when it comes to their rooms. On the positive side, many guests found the rooms to be clean and comfortable with modern updates that exceeded initial expectations. The spaciousness of the rooms and the presence of amenities like a microwave and refrigerator were appreciated and some rooms were noted for their suitability for those requiring accessibility features, such as roll-in showers.
However, several reviews highlighted significant areas for improvement. Issues such as worn and outdated furniture, unclean carpets and walls and inadequate upkeep were frequently mentioned. Inconsistent presentation between website photos and the actual state of the rooms also contributed to guests' dissatisfaction. Furthermore, certain amenities such as bedding and pillows were found lacking in quality and comfort.
Overall, while some guests enjoyed a satisfactory stay in terms of cleanliness and room size, the hotel appears to be in urgent need of refurbishment to meet broader expectations and standards.
Beds
Visitors to La Quinta Inn by Wyndham Cleveland Independence have shared mixed feelings about the beds in their reviews. On the positive side, many guests found the beds comfortable or very comfy, highlighting the softness and cleanliness of both the beds and pillows, which were also noted as being bug-free. Some guests appreciated the comfort and believed that the beds offered good value for money, commending the overall location of the hotel as well.
However, several reviews suggest that not all experiences were equally pleasant. Some guests reported issues such as worn, broken down or rough beds with a few mentioning mattresses that had deep impressions from extensive use. A handful of reviewers even went as far as to describe the beds as the worst they had ever slept in, expressing concerns that they looked like they might fall through.
Overall, while a segment of guests enjoyed a comfortable night's sleep, others felt that certain beds were in need of replacement or better maintenance.
Cleanliness
La Quinta Inn by Wyndham Cleveland Independence has garnered mixed feedback regarding its cleanliness. Some guests found their rooms to be clean, comfortable and noted the ease of access to surrounding areas as well as the nice price point for the region. Positive mentions highlighted the comfort of the beds and pillows and a few appreciated the overall clean condition of their rooms.
However, there were numerous complaints regarding cleanliness issues. Reports included filthy bathrooms, sticky floors, hair on floors and in bathrooms, stained and unclean bedding and dirty carpets. Several guests commented on unpleasant smells throughout the premises, including cigarette smoke and other odors. Some reviewers also noted specific cleanliness lapses such as soap scum, mold and non-draining showers. The hotel may benefit from addressing these issues and considering renovations to improve the overall guest experience.
Staff
La Quinta Inn by Wyndham Cleveland Independence receives high praise for its staff, who are frequently described as friendly, attentive and outstanding. Guests consistently note the warm welcome provided by the team, describing interactions with them as polite, professional and helpful. Specifically, the front desk personnel and the manager Gini have been highlighted for their friendliness and efficiency. The breakfast staff also stands out for their sweetness, adding to the positive guest experience.
While the majority of guests appreciate the welcoming atmosphere created by the staff, there are occasional mentions of less favorable encounters. Despite a few criticisms of rudeness and misinformation at the front desk, the overall sentiment towards the hotel staff leans heavily towards being pleasant, understanding and making stays memorable for many visitors.
No, La Quinta Inn by Wyndham Cleveland Independence doesn't have any pool.
No, a spa isn't available at La Quinta Inn by Wyndham Cleveland Independence.
Yes, La Quinta Inn by Wyndham Cleveland Independence welcomes dogs.
No, parking facilities aren't available at La Quinta Inn by Wyndham Cleveland Independence.
No, La Quinta Inn by Wyndham Cleveland Independence doesn't have a gym.