Shama Suasana Johor Bahru Formerly known as Suasana All Suites Hotels Johor Bahru
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Summary of reviewsShama Suasana Johor Bahru consistently receives high praise for its prime location, making it an ideal base for exploring Johor Bahru and planning day trips to Singapore. The hotel is strategically positioned near key points like the Johor Bahru Checkpoint (CIQ), City Square Mall and Komtar JBCC, providing easy access to popular eateries, coffee shops and convenience stores. Guests also appreciate the ample parking, which adds to the hassle-free experience for those driving.
The rooms and apartments at Shama Suasana Johor Bahru are noted for their exceptional spaciousness, cleanliness and modern amenities. Families find the accommodations particularly comfortable and well-maintained, contributing to an overall pleasant stay. High-floor units offering wonderful views enhance the guest experience. Guests commend the hotel's efforts in maintaining cleanliness, tidiness and providing cozy and homely designed rooms, although there are occasional minor maintenance needs.
Guest reviews on breakfast are mixed with accolades for the quality of fruits and certain dishes but calls for more variety and consistency in the offerings. Some issues, such as uneven food selection and isolated cleanliness lapses, suggest room for improvement in the breakfast service.
The staff at Shama Suasana Johor Bahru is generally well-regarded for their friendliness and helpfulness, contributing positively to guests' experiences. Reception staff, particularly, have been highlighted for their efficiency. However, there are isolated incidents of unfriendliness and unprofessional behavior that detract from the overall positive sentiment.
Free WiFi service receives mixed reviews with some guests praising its speed and connection strength while others report inconsistent availability and weak reception. The pool, though appealing, has faced issues such as limited outdoor facilities, cold water and occasional maintenance disruptions. Parking is generally considered convenient and ample, though better clarity on parking fees and procedures could enhance the experience.
The hotel is particularly favorable for family stays, offering spacious, clean and well-designed family rooms with supportive amenities for group interactions. Despite minor drawbacks like the need for better-equipped kitchens, the hotel’s layout and service make it a favorite among families.
Beds are frequently praised for their comfort and cleanliness, though some guests experience issues such as hard mattresses or flat pillows. While certain areas require attention, the overall bedding quality is appreciated for ensuring a restful night's sleep.
Shama Suasana Johor Bahru is often described as deserving of its five-star rating, balancing exceptional cleanliness, efficient staff and a superb location. While some minor issues, such as missing toiletries and occasional worn-out furniture, persist, the hotel continues to deliver an overall exceptional and luxurious experience. For guests with disabilities, the hotel's prime and accessible location adds to its appeal, ensuring a convenient and stress-free stay.
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The rooms and apartments at Shama Suasana Johor Bahru are noted for their exceptional spaciousness, cleanliness and modern amenities. Families find the accommodations particularly comfortable and well-maintained, contributing to an overall pleasant stay. High-floor units offering wonderful views enhance the guest experience. Guests commend the hotel's efforts in maintaining cleanliness, tidiness and providing cozy and homely designed rooms, although there are occasional minor maintenance needs.
Guest reviews on breakfast are mixed with accolades for the quality of fruits and certain dishes but calls for more variety and consistency in the offerings. Some issues, such as uneven food selection and isolated cleanliness lapses, suggest room for improvement in the breakfast service.
The staff at Shama Suasana Johor Bahru is generally well-regarded for their friendliness and helpfulness, contributing positively to guests' experiences. Reception staff, particularly, have been highlighted for their efficiency. However, there are isolated incidents of unfriendliness and unprofessional behavior that detract from the overall positive sentiment.
Free WiFi service receives mixed reviews with some guests praising its speed and connection strength while others report inconsistent availability and weak reception. The pool, though appealing, has faced issues such as limited outdoor facilities, cold water and occasional maintenance disruptions. Parking is generally considered convenient and ample, though better clarity on parking fees and procedures could enhance the experience.
The hotel is particularly favorable for family stays, offering spacious, clean and well-designed family rooms with supportive amenities for group interactions. Despite minor drawbacks like the need for better-equipped kitchens, the hotel’s layout and service make it a favorite among families.
Beds are frequently praised for their comfort and cleanliness, though some guests experience issues such as hard mattresses or flat pillows. While certain areas require attention, the overall bedding quality is appreciated for ensuring a restful night's sleep.
Shama Suasana Johor Bahru is often described as deserving of its five-star rating, balancing exceptional cleanliness, efficient staff and a superb location. While some minor issues, such as missing toiletries and occasional worn-out furniture, persist, the hotel continues to deliver an overall exceptional and luxurious experience. For guests with disabilities, the hotel's prime and accessible location adds to its appeal, ensuring a convenient and stress-free stay.
Luxury Hotel
This luxury all-suites hotel offers spacious living rooms, separate bedrooms, and fully equipped kitchenettes, blending homely comfort with upscale facilities. Guests can enjoy a rooftop pool with city skyline views and a 24-hour fitness center.
Family Friendly Hotel
As an all-suites hotel, it provides more spacious accommodations suitable for families. The hotel offers various amenities and services for a comfortable stay.
Hotel with Gym
This hotel offers a fitness center, ensuring guests have access to workout facilities during their stay. The gym is equipped for various exercise routines.
4-Star Hotel
This hotel features free WiFi and units fitted with a kitchenette, balcony, and seating area. It provides a comfortable and convenient extended stay option.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
Shama Suasana Johor Bahru boasts a highly praised location, making it an ideal choice for travelers looking to explore Johor Bahru (JB) and its surrounding attractions. Guests appreciate its strategic position, conveniently situated near several key points like the Johor Bahru Checkpoint (CIQ), City Square Mall, Komtar JBCC and other shopping centers.
The hotel is especially favored for its accessibility. Visitors find it easy to move around with many popular eateries, coffee shops and convenient stores like 7-Eleven within walking distance. The proximity to the CIQ is particularly beneficial for those planning day trips to Singapore.
Aside from its supreme location, the hotel offers ample parking, contributing to a hassle-free experience for those driving. Many reviews highlight the spacious and clean rooms, adding to the overall comfort. With numerous amenities and facilities within an easy reach, Shama Suasana provides a practical and comfortable stay for business travelers, families and leisure tourists alike.
Shama Suasana Johor Bahru offers a breakfast experience that garners mixed reactions from its guests. While some find the breakfast to be adequate, nice and convenient, particularly with its location on level 33A, others express disappointment over the limited selection and consistency of the offerings. The fruits receive commendation for their quality and certain dishes were noted as delicious, yet the overall variety seems to fall short for many visitors.
Several guests highlight the need for more variety and improved quality to enhance the dining experience. Instances of inconsistent opening times, limited food choices and specific issues, such as flies around the yogurt fruit bowl, detract from the otherwise pleasant stay. Despite the breakfast inclusivity as part of packages and a few positive remarks about the taste, the general sentiment leans towards a demand for more extensive and diverse options. The current breakfast setup leaves room for significant improvement to meet the expectations of travelers seeking a more comprehensive and satisfying start to their day.
At Shama Suasana Johor Bahru, the guest reviews emphasize the exceptional spaciousness and cleanliness of the rooms and apartments. Families find the accommodations particularly comfortable with ample space for interactions and activities. Many guests noted the well-maintained state of the rooms with clean linens and cozy beds enhancing their stay.
The apartments are well-equipped and modern, featuring amenities like kitchens that allow for convenient in-room cooking. High-floor units provide wonderful views, adding to the overall pleasant experience. The hotel’s central location in Johor Bahru has been frequently appreciated, making it a convenient spot for visitors.
Cleaning and comfort are consistent highlights with many describing the rooms as very clean and tidy. The design and layout of the rooms have also received positive comments, contributing to a cozy and homely feeling. However, some reviews mentioned issues such as occasional minor maintenance needs and less effective air conditioning.
Overall, the spacious and comfortable living areas, coupled with attentive staff and good facilities, make Shama Suasana Johor Bahru a favored choice among travelers.
Shama Suasana Johor Bahru boasts a range of beds that are frequently praised for their comfort and cleanliness. Guests frequently highlight the spacious and comfortable nature of the beds with many pointing out the provision of king-size and single beds. The pillows and mattresses consistently receive positive remarks for contributing to a restful night's sleep.
However, some reviews note issues such as hard mattresses, old or flat pillows and stained bedding. There were occasional comments about needing more bedding and some instances of discomfort or itchiness. Despite these drawbacks, rooms are generally described as neat with many guests appreciating the comfy bed arrangements which are well-maintained and include thoughtful touches like long pillows and bolsters.
Overall, while there are a few areas for improvement, the comfortable and clean beds at Shama Suasana Johor Bahru remain a strong point for travelers seeking a good night's rest.
Shama Suasana Johor Bahru stands out for its prime location and overall cleanliness. Many reviewers praised the rooms as very clean, spacious and comfortable, accentuating the property's well-maintained environment. Guests found the area neat and organized, noting that the proximity to malls and shopping centers added to the convenience of their stay. The staff at Shama Suasana received accolades for their politeness and helpfulness, enhancing the positive experience of many travelers.
In particular, the apartments and suites were highlighted for being clean, cozy and modern, making them suitable for families and extended stays. Despite some isolated comments regarding worn-out items like pillows, towels and occasional cleanliness lapses (such as dust under sofas and stained carpets), the general consensus was satisfaction with the cleanliness and upkeep of their accommodations.
Certain areas in the rooms, such as the balconies and some furniture, were occasionally pointed out as needing better attention to detail. However, issues related to dust and stains were often addressed promptly by housekeeping upon notification, suggesting a responsive and attentive service.
While there is room for improvement in maintaining consistent cleanliness standards and addressing minor issues like ants and occasional smells, Shama Suasana’s overall cleanliness and location make it a recommended stay for travelers.
At Shama Suasana Johor Bahru, the staff's service has generally been well-received by guests. Most reviews emphasize the staff's friendly and helpful demeanor with multiple mentions of their politeness and accommodating nature. Reception staff, particularly individuals like Zulkifli, have been highlighted for their impeccable service and efficiency, ensuring a smooth check-in and check-out process. Housekeeping and maintenance staff have also garnered praise for their promptness and courtesy.
However, some negative remarks point to occasional issues with unfriendliness and lack of professionalism, particularly from certain receptionists and room service staff. Complaints included slow service, unresponsiveness and specific instances of unprofessional behavior like gossiping about guests and not wearing masks in the restaurant.
Despite these occasional lapses, the majority of guest feedback indicates that the staff at Shama Suasana Johor Bahru are dedicated to providing a positive experience, often going out of their way to assist and accommodate guests, creating an overall welcoming and helpful atmosphere.
Guests at Shama Suasana Johor Bahru have offered mixed feedback regarding the hotel's WiFi services. On the positive side, many guests have praised the WiFi for its good speed and strong connection, adding to the comfort of their stay. However, there are also several mentions of WiFi not being available in some rooms and issues with weak reception. Some guests have experienced disconnectivity and overall poor WiFi performance. Other technology-related issues, such as problems with TV connectivity and keyless lock systems, have also been noted by visitors.
Shama Suasana Johor Bahru features a sky pool that guests generally describe as good, though some felt it was quite small and lacked ample outdoor facilities. The pool area has faced some challenges, such as being under renovation or maintenance at times and limited availability of towels for swimmers. Guests have also noted the pool can be quite cold, which may be uncomfortable for children. During the Movement Control Order (MCO), access to the pool was restricted by set times and required reservations. Despite these drawbacks, the pool is often highlighted positively for its overall appeal. However, potential visitors should be prepared for occasional issues like noise and cleanliness.
Shama Suasana Johor Bahru offers a generally positive parking experience with a clean and ample parking basement. Guests appreciate that parking is provided downstairs and found the available parking spaces to be convenient and easy to access. Many noted that there are free parking options, but there is also a nominal fee of RM5 to RM10 per day for parking, which some mentioned can be a bit confusing and might need better explanation.
Despite these charges, the arrangements are considered good and the assistance from staff with parking tickets was helpful. Guests should be aware that they need to verify their parking tickets at the lobby on Level 1 each time before leaving. While the parking system could be clearer and the space can be tight for larger vehicles like SUVs, it is still considered to have plenty of space and is a good place to park.
Some guests had challenges, such as dealing with the narrow ramps and occasional delays when staff were absent and only a guard was present. Overall, while there are areas for improvement, the parking at Shama Suasana Johor Bahru is reliable and largely favorable among guests.
Shama Suasana Johor Bahru is a top choice for families looking for a comfortable and spacious stay. The hotel offers family rooms that are consistently praised for their cleanliness and ample space, accommodating groups as large as six people. Whether for a short getaway or a full vacation, these rooms provide a restful environment ideal for spending time together. The convenient location adds to the appeal with plenty of nearby food options just a quick walk away, making meal times easy and stress-free.
Family-friendly amenities contribute significantly to the overall experience, although some guests noted that the kitchen could be better equipped. Despite this minor drawback, the layout of the rooms and the overall service make this hotel a favorite among families. The private car park is an added benefit, ensuring a hassle-free stay. Whether traveling with small children or a larger group, the hotel proves to be a great place for family interaction and relaxation. With its emphasis on cleanliness and comfort, Shama Suasana Johor Bahru ensures an enjoyable staycation for all family members.
Shama Suasana Johor Bahru is often described as deserving of its five-star rating, delivering an overall exceptional and superb experience. Guests frequently highlight the hotel's exceptional cleanliness and efficient staff, ensuring a pleasant stay. The location is unbeatable with ample facilities, making it an excellent choice for a weekend getaway.
The check-in and check-out processes are smooth and hassle-free, complemented by well-maintained rooms and common areas. The pricing is considered excellent relative to the quality of service and amenities offered. However, some reviews mentioned issues such as missing toiletries at check-in and some oxidized or rusty furniture in the facilities, suggesting areas for potential improvement.
Despite these minor setbacks, many reviews confirm that Shama Suasana Johor Bahru meets luxury and five-star standards with its superb location, clean rooms and overall appealing atmosphere.
Shama Suasana Johor Bahru enjoys a prime location that makes it a convenient choice for guests with disabilities. It is closely situated near malls, convenience stores and a variety of food and shopping centers, all within walking distance. The hotel's location ensures easy transit to main attractions and essential places. Guests have found the property and rooms to be highly accessible with the added benefit of being near CIQ. This accessibility from multiple locations adds to the appeal, making it a stress-free experience for travelers looking for convenience.
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Location
The hotel is especially favored for its accessibility. Visitors find it easy to move around with many popular eateries, coffee shops and convenient stores like 7-Eleven within walking distance. The proximity to the CIQ is particularly beneficial for those planning day trips to Singapore.
Aside from its supreme location, the hotel offers ample parking, contributing to a hassle-free experience for those driving. Many reviews highlight the spacious and clean rooms, adding to the overall comfort. With numerous amenities and facilities within an easy reach, Shama Suasana provides a practical and comfortable stay for business travelers, families and leisure tourists alike.
Breakfast
Several guests highlight the need for more variety and improved quality to enhance the dining experience. Instances of inconsistent opening times, limited food choices and specific issues, such as flies around the yogurt fruit bowl, detract from the otherwise pleasant stay. Despite the breakfast inclusivity as part of packages and a few positive remarks about the taste, the general sentiment leans towards a demand for more extensive and diverse options. The current breakfast setup leaves room for significant improvement to meet the expectations of travelers seeking a more comprehensive and satisfying start to their day.
Rooms
The apartments are well-equipped and modern, featuring amenities like kitchens that allow for convenient in-room cooking. High-floor units provide wonderful views, adding to the overall pleasant experience. The hotel’s central location in Johor Bahru has been frequently appreciated, making it a convenient spot for visitors.
Cleaning and comfort are consistent highlights with many describing the rooms as very clean and tidy. The design and layout of the rooms have also received positive comments, contributing to a cozy and homely feeling. However, some reviews mentioned issues such as occasional minor maintenance needs and less effective air conditioning.
Overall, the spacious and comfortable living areas, coupled with attentive staff and good facilities, make Shama Suasana Johor Bahru a favored choice among travelers.
Beds
However, some reviews note issues such as hard mattresses, old or flat pillows and stained bedding. There were occasional comments about needing more bedding and some instances of discomfort or itchiness. Despite these drawbacks, rooms are generally described as neat with many guests appreciating the comfy bed arrangements which are well-maintained and include thoughtful touches like long pillows and bolsters.
Overall, while there are a few areas for improvement, the comfortable and clean beds at Shama Suasana Johor Bahru remain a strong point for travelers seeking a good night's rest.
Cleanliness
In particular, the apartments and suites were highlighted for being clean, cozy and modern, making them suitable for families and extended stays. Despite some isolated comments regarding worn-out items like pillows, towels and occasional cleanliness lapses (such as dust under sofas and stained carpets), the general consensus was satisfaction with the cleanliness and upkeep of their accommodations.
Certain areas in the rooms, such as the balconies and some furniture, were occasionally pointed out as needing better attention to detail. However, issues related to dust and stains were often addressed promptly by housekeeping upon notification, suggesting a responsive and attentive service.
While there is room for improvement in maintaining consistent cleanliness standards and addressing minor issues like ants and occasional smells, Shama Suasana’s overall cleanliness and location make it a recommended stay for travelers.
Staff
However, some negative remarks point to occasional issues with unfriendliness and lack of professionalism, particularly from certain receptionists and room service staff. Complaints included slow service, unresponsiveness and specific instances of unprofessional behavior like gossiping about guests and not wearing masks in the restaurant.
Despite these occasional lapses, the majority of guest feedback indicates that the staff at Shama Suasana Johor Bahru are dedicated to providing a positive experience, often going out of their way to assist and accommodate guests, creating an overall welcoming and helpful atmosphere.
Wi-Fi
Pool
Parking
Despite these charges, the arrangements are considered good and the assistance from staff with parking tickets was helpful. Guests should be aware that they need to verify their parking tickets at the lobby on Level 1 each time before leaving. While the parking system could be clearer and the space can be tight for larger vehicles like SUVs, it is still considered to have plenty of space and is a good place to park.
Some guests had challenges, such as dealing with the narrow ramps and occasional delays when staff were absent and only a guard was present. Overall, while there are areas for improvement, the parking at Shama Suasana Johor Bahru is reliable and largely favorable among guests.
Family
Family-friendly amenities contribute significantly to the overall experience, although some guests noted that the kitchen could be better equipped. Despite this minor drawback, the layout of the rooms and the overall service make this hotel a favorite among families. The private car park is an added benefit, ensuring a hassle-free stay. Whether traveling with small children or a larger group, the hotel proves to be a great place for family interaction and relaxation. With its emphasis on cleanliness and comfort, Shama Suasana Johor Bahru ensures an enjoyable staycation for all family members.
5 Star
The check-in and check-out processes are smooth and hassle-free, complemented by well-maintained rooms and common areas. The pricing is considered excellent relative to the quality of service and amenities offered. However, some reviews mentioned issues such as missing toiletries at check-in and some oxidized or rusty furniture in the facilities, suggesting areas for potential improvement.
Despite these minor setbacks, many reviews confirm that Shama Suasana Johor Bahru meets luxury and five-star standards with its superb location, clean rooms and overall appealing atmosphere.
Accessible
Yes, Shama Suasana Johor Bahru Formerly known as Suasana All Suites Hotels Johor Bahru has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Shama Suasana Johor Bahru Formerly known as Suasana All Suites Hotels Johor Bahru.
No, Shama Suasana Johor Bahru Formerly known as Suasana All Suites Hotels Johor Bahru doesn't allow dogs.
Yes, parking facilities are available at Shama Suasana Johor Bahru Formerly known as Suasana All Suites Hotels Johor Bahru.
Yes, Shama Suasana Johor Bahru Formerly known as Suasana All Suites Hotels Johor Bahru has a gym.
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