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Summary of reviewsSwan Garden Hotel offers a delightful experience, primarily attributed to its outstanding location and excellent staff service. Conveniently nestled in a bustling area, the hotel appeals to travelers who value accessibility, with an array of shops, eateries, and a shopping mall within a short walking distance. Free parking adds to the convenience for those traveling by car, making it effortless to explore local dining and shopping options.
The hotel rooms are generally appreciated for their spaciousness and cleanliness, providing a restful environment with comfortable mattresses and pillows. While some rooms vary in size and features, the positive aspects contribute to guest satisfaction, especially for those who select accommodations with desirable amenities like windows and ample space. Attention to room functionality, such as ensuring the working condition of amenities, could further enhance the overall guest experience.
Cleanliness is a notable strength of the hotel, with many guests highlighting the tidy and peaceful atmosphere. Despite a few isolated comments regarding minor issues, cleanliness generally meets or exceeds expectations, solidifying the hotel's reputation as a reliable choice for a comfortable stay.
The hotel staff is consistently praised for being friendly and attentive. Guests appreciate the welcoming nature of the team, with standout service from individuals like Prakash from customer service. The staff's ability to provide guidance on local dining and shopping options enriches the guest experience, emphasizing the convenience of the hotel's prime location. While there is room for improvement with a particular staff member, the majority of the team contributes positively to a pleasant and secure environment.
Overall, Swan Garden Hotel is a popular choice for travelers seeking convenience, comfort, and a welcoming atmosphere in a vibrant and accessible location.
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