Mercure Karpacz Skalny
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Summary of reviewsThe Mercure Karpacz Skalny is widely appreciated for its excellent location, nestled in a serene yet accessible spot near the Karkonosze Mountains. It provides easy access to hiking trails, a local ski lift and the city center, making it ideal for adventurers and families alike. Guests commend the enchanting views and tranquil environment, which perfectly balance seclusion and convenience.
Breakfast at the hotel receives high praise for its extensive selection, freshness and delicious taste. The buffet-style offerings include local and international dishes catering to various dietary needs, making mornings enjoyable and satisfying. Similarly, the dining experience at the hotel's restaurant is lauded for the quality and variety of its meals with homemade dishes and professional service enhancing guests' culinary experiences.
The hotel rooms are noted for their cleanliness, comfort and modern amenities. However, they are in need of renovation with some guests citing outdated decor and minor maintenance issues. Despite these concerns, the rooms are generally spacious, well-decorated and consistently cleaned to high standards.
Cleanliness extends throughout the hotel with the entire facility well-maintained and modern. Guests frequently compliment the hotel's pristine environment, from the lobby to the dining areas and relaxation spaces, contributing to an overall pleasant and hygienic atmosphere.
The staff at Mercure Karpacz Skalny are consistently praised for their friendliness and professionalism. Reviewers highlight the welcoming and helpful nature of the team with individual staff members receiving special mentions for their exceptional service, thereby significantly enhancing the hotel's amiable ambiance.
While the free WiFi at the hotel could benefit from improvements in reliability and speed, the availability of this service remains a valued aspect. The presence of EV charging stations is a notable convenience for guests with electric vehicles, contributing positively to the overall experience.
The hotel's spa facilities are a standout feature, offering a relaxing environment enhanced by clean and fragrant spaces. Guests enjoy the amenities, including a Jacuzzi and sauna, as well as the high-quality treatments provided by skilled therapists. The pool area also receives positive feedback for its cleanliness and family-friendly amenities, although some note occasional crowding due to its size.
Parking at the hotel is secure and spacious, though the additional fee is a common point of contention among guests who feel it should be included in the room price given the hotel’s class.
For families, Mercure Karpacz Skalny is an exceptional choice. The hotel offers a variety of child-friendly facilities, including a well-equipped playroom, outdoor playground and children’s pool. These amenities, combined with friendly staff and a welcoming atmosphere, ensure that both children and parents enjoy their stay.
In summary, Mercure Karpacz Skalny offers a well-rounded and pleasant experience with its excellent location, high-quality breakfast, commendable dining options, clean facilities, friendly staff and family-friendly environment. Minor improvements in room decor and WiFi reliability could further elevate the guest experience.
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Breakfast at the hotel receives high praise for its extensive selection, freshness and delicious taste. The buffet-style offerings include local and international dishes catering to various dietary needs, making mornings enjoyable and satisfying. Similarly, the dining experience at the hotel's restaurant is lauded for the quality and variety of its meals with homemade dishes and professional service enhancing guests' culinary experiences.
The hotel rooms are noted for their cleanliness, comfort and modern amenities. However, they are in need of renovation with some guests citing outdated decor and minor maintenance issues. Despite these concerns, the rooms are generally spacious, well-decorated and consistently cleaned to high standards.
Cleanliness extends throughout the hotel with the entire facility well-maintained and modern. Guests frequently compliment the hotel's pristine environment, from the lobby to the dining areas and relaxation spaces, contributing to an overall pleasant and hygienic atmosphere.
The staff at Mercure Karpacz Skalny are consistently praised for their friendliness and professionalism. Reviewers highlight the welcoming and helpful nature of the team with individual staff members receiving special mentions for their exceptional service, thereby significantly enhancing the hotel's amiable ambiance.
While the free WiFi at the hotel could benefit from improvements in reliability and speed, the availability of this service remains a valued aspect. The presence of EV charging stations is a notable convenience for guests with electric vehicles, contributing positively to the overall experience.
The hotel's spa facilities are a standout feature, offering a relaxing environment enhanced by clean and fragrant spaces. Guests enjoy the amenities, including a Jacuzzi and sauna, as well as the high-quality treatments provided by skilled therapists. The pool area also receives positive feedback for its cleanliness and family-friendly amenities, although some note occasional crowding due to its size.
Parking at the hotel is secure and spacious, though the additional fee is a common point of contention among guests who feel it should be included in the room price given the hotel’s class.
For families, Mercure Karpacz Skalny is an exceptional choice. The hotel offers a variety of child-friendly facilities, including a well-equipped playroom, outdoor playground and children’s pool. These amenities, combined with friendly staff and a welcoming atmosphere, ensure that both children and parents enjoy their stay.
In summary, Mercure Karpacz Skalny offers a well-rounded and pleasant experience with its excellent location, high-quality breakfast, commendable dining options, clean facilities, friendly staff and family-friendly environment. Minor improvements in room decor and WiFi reliability could further elevate the guest experience.
Hotel Taking Steps Towards Sustainability
Mercure Karpacz Skalny is an 'Ecocertified' hotel. It implements eco-friendly practices including the use of recycling, LED light bulbs, and eco-friendly cleaning products. Bathrooms are equipped with eco-friendly toiletries.
Hotel with Spa
Features a Wellness & Fitness Center with an indoor pool. The spa offers a range of treatments using Thalion Cosmetics, ensuring a high-quality spa experience.
Family Friendly Hotel
Mercure Karpacz Skalny offers family-friendly services and activities, ensuring a pleasant stay for families. The hotel provides amenities designed to cater to the needs of both adults and children, ensuring a comfortable and enjoyable experience.
Dog Friendly Hotel
Located in Karpacz, this hotel offers standard Mercure services and accommodations. The hotel generally accepts pets. Its location provides access to trails in Karkonosze National Park.
Hotel with Swimming Pool
Features an indoor swimming pool suitable for both adults and children. It also offers a Wellness & Fitness Center with a leisure pool, aqua aerobic classes and water animations for children.
Heated Pool Indoor Pool Children's Pool
Hotel with Parking
Mercure Karpacz Skalny offers ample parking. It also offers a Wellness centre & SPA with an indoor pool, games room, barbecue hut, and children's playground.
EV charging stations
Accessible Hotel
This hotel offers two rooms specifically adapted for guests with disabilities. It provides accessibility for wheelchair users, including accessible bathrooms.
Hotel with EV Charging Stations
This hotel has received positive feedback regarding its EV charging amenities. Guests have highlighted the presence of EV charging stations as a notable advantage, providing convenience for electric vehicle users.
3-Star Hotel
Located near the city center and at the foot of the Karkonosze Mountains, the Mercure offers renovated rooms and a Wellness & Fitness Center with an indoor pool. The hotel restaurant serves regional, Polish, and international dishes.
Hotel with Indoor Pool
Offers an indoor swimming pool and is located conveniently close to local attractions. This hotel is suitable for travelers looking for a comfortable and accessible base.
Hotel with Heated Pool
This hotel offers a heated indoor pool, an infinity pool, and a dedicated children's pool. Guests can also enjoy the jacuzzi and sauna facilities for relaxation.
Hotel with Children's Pool
Guest Reviews
Nestled in a beautifully serene yet conveniently accessible spot, 'Mercure Karpacz Skalny' enjoys praise for its excellent location. The hotel stands out for its proximity to the city center and popular tourist routes, making it a prime choice for both adventurers and those seeking a peaceful getaway. Guests repeatedly highlight the ease of access to hiking trails and the local ski lift, noting that the hotel serves as an ideal base for exploring the Karkonosze Mountains.
Families with young children find the location particularly accommodating with close access to trails and recreational facilities like a swimming pool and playroom. The hotel's position also grants quick access to dining options and the city's main street within a short walking distance, typically cited as being around ten minutes.
The surrounding area offers enchanting views, including picturesque sights of the Snowy Peak, complemented by a tranquil, green environment perfect for leisurely walks. Whether for winter sports, summer hikes or simply relaxing in a quiet yet well-connected area, the hotel's location provides an excellent balance between seclusion and accessibility, satisfying a wide range of visitor preferences.
The breakfast offerings at Mercure Karpacz Skalny have received overwhelmingly positive feedback from guests. Many guests have praised the breakfast for its delicious and varied options, describing it as hearty, tasty and diverse. The buffet-style breakfast features a rich selection of dishes, including local cold cuts, cheeses, vegetables and fruits, ensuring that everyone finds something to their liking. Guests have noted the wide array of hot and cold dishes, as well as the availability of soy milk. The breakfast is often described as excellent with a high-quality selection that includes international options. Cleanliness and freshness are consistent themes with many guests appreciating the abundant and well-served meals.
Despite the occasional comment about long queues or the temperature of some items, the overall sentiment towards breakfast at the hotel remains highly favorable. Guests have highlighted the friendly and helpful staff, contributing to a pleasant dining experience. Particularly notable are the numerous mentions of the breakfast being "mega" or "epic", reflecting a strong satisfaction with the variety and taste.
In summary, Mercure Karpacz Skalny's breakfast is highly regarded for its extensive selection, freshness and delicious taste, making it a standout feature of the hotel.
Mercure Karpacz Skalny offers a dining experience that has garnered largely positive feedback from its guests. The restaurant is frequently praised for its delicious and varied meals with many highlighting the quality and taste of the food. Guests appreciate the wide selection and hearty portions, describing the cuisine as homemade and very tasty. The buffet and à la carte options both receive commendations and the professional and helpful chef contributes to the overall dining satisfaction.
Particular dishes like the calamari tripe, pizza and a range of homemade options stand out. Breakfasts are noted for being delicious and varied. Despite some negative comments about the buffet dinner and the restaurant's pricing, the overall sentiment is that the food quality is very good. People especially enjoy the delicious cuisine in the hotel restaurant and bar, where even those with dietary restrictions can find suitable options.
In summary, Mercure Karpacz Skalny's dining options are a significant highlight for guests, making it a delightful choice for travelers looking to enjoy good food during their stay.
The rooms at Mercure Karpacz Skalny offer a mixed experience for guests. On the positive side, the rooms are frequently praised for being clean, quiet and comfortable with modern amenities such as large TVs, tea and water supplies and toiletries in the bathroom. The new mattresses and regular supply of fresh towels contribute to the overall comfort. Many guests appreciate the elegant and functional design with some describing the rooms as spacious and well-decorated, featuring nice interiors and cozy atmospheres.
However, there are several recurring issues that detract from the overall experience. Many guests feel that the rooms are in need of renovation, citing outdated decor such as orange walls and lamps that appear to be from a previous era. Some rooms are described as small and cramped with poor ventilation and stained carpets. The lack of air conditioning is a frequent complaint, especially during warmer periods. Some rooms also suffer from maintenance issues, such as worn-out furniture and unpleasant odors.
In summary, while the rooms at Mercure Karpacz Skalny are clean, comfortable and offer some modern amenities, they are also in need of refurbishment and modernization to meet the expectations of all guests.
Mercure Karpacz Skalny's beds receive mixed reviews from guests. Many appreciate the comfortable, large beds that offer a good night's sleep. Guests frequently mention the beds are very comfortable with large pillows adding to the overall sleeping experience. Some also highlight the presentable appearance of the beds.
However, a significant number of reviews indicate that the mattresses are too soft for some guests' liking with phrases like "too soft" and "mattress sinks" being common. Some guests find the beds old or worn out and thus uncomfortable. Sofa beds provided in the rooms have also been described as hard and uncomfortable.
While the comfort of the beds seems to be a recurring positive note, the issue of overly soft mattresses might be something to consider, especially for those who prefer firmer support during their sleep.
The Mercure Karpacz Skalny has garnered significant praise for its cleanliness, which stands out as a hallmark of the establishment. Reviewers consistently highlight the hotel's impeccable standards, describing it as very clean and tidy. Guests appreciated that the cleanliness is maintained throughout the entire facility, from the lobby and dining areas to the rooms and relaxation spaces. Many noted that rooms are cleaned daily and are not only clean but also well-maintained and modern. The overall cleanliness is said to be at a high level with spotless clean rooms and towels.
In addition to clean rooms, the entire hotel is described as well-kept and beautifully clean. The modern design of the dining room, lobby and reception also received positive mentions, adding to the pleasant atmosphere. The restaurant area, pool and sauna were also noted for their cleanliness. Guests found the hotel to be not only clean but also fragrant with fresh towels provided regularly. Housekeeping staff were praised for being friendly and efficient.
However, some reviews did point out minor areas for improvement. There were occasional mentions of cobwebs on ceilings, dust in wardrobes and a few signs of wear and tear, such as dirty walls and frayed towels. Some guests also pointed out that certain rooms and furniture were in need of renovation and there were isolated reports of cleanliness issues with baby cots and the pool floor.
Overall, while the hotel maintains high standards of cleanliness and offers a pleasant environment enhanced by modern amenities and friendly staff, it could benefit from addressing minor maintenance and thoroughness in specific areas to ensure all aspects meet guests' expectations.
Mercure Karpacz Skalny's staff consistently receive high praise for their friendliness and helpfulness. Guests frequently highlight the hotel's welcoming and amiable atmosphere, attributing much of it to the staff's cordial demeanor. Words like friendly, nice and professional are recurrent throughout the reviews, underscoring the positive interactions guests experience.
Several individual staff members, such as the exceptionally efficient receptionist Ms. Małgosia and the dedicated cafeteria worker Ms. Martyna, receive special mentions for their outstanding service. Guests also appreciate the professionalism and competence displayed by the entire team with specific accolades given to both the reception and room service staff. Friendly service extends throughout the hotel's facilities, including the restaurant and bar, where staff like Mr. Darek are noted for their excellent service.
Although the majority of reviews emphasize the staff's friendliness and helpful nature, there are sporadic notes of less satisfactory interactions, particularly with some reception staff. Nevertheless, the overwhelmingly positive feedback suggests that the hotel's team strives to ensure a pleasant and enjoyable stay for all guests. Overall, the combination of friendly, courteous and professional service contributes significantly to the hotel's welcoming ambiance.
The Mercure Karpacz Skalny offers free access to WiFi, though it appears that the quality and reliability of the service could see some improvement. Guests frequently note that the WiFi signal tends to be weak or even completely absent in the rooms, especially during peak hours. The speed and range of the WiFi are also mentioned as areas needing enhancement. While there is room for improvement, the availability of free WiFi remains a value-added aspect for visitors. Additionally, it was noted that only half of the Polish TV channels were operational, indicating room for upgrading the in-room entertainment experience as well.
At the Mercure Karpacz Skalny, the spa facilities receive high praise from guests. Many have highlighted the wellness area as a standout feature of their stay, citing the spa zone as a definite plus. The amenities include a Jacuzzi and sauna, which guests particularly enjoyed. Reviews consistently mention the cleanliness and pleasant fragrance of the spa area, contributing to a relaxing atmosphere.
The treatments offered within this space have garnered acclaim as well with many noting that the spa treatments were amazing and the massage therapists displayed exceptional skill. Those who experienced the massages and various other spa services left positive remarks, often recommending them. The spa and pool collectively are described as great, forming a significant part of the overall pleasant wellness zone.
Overall, the spa area is characterized as being both sufficient and highly satisfying, ensuring that guests enjoy their time at Mercure Karpacz Skalny.
The pool at Mercure Karpacz Skalny receives largely positive feedback from guests. It is praised for its cleanliness, warm water and various amenities such as a jacuzzi, sauna and hydromassage pool. Guests consistently mention the nice, pleasant and very clean environment, making it a relaxing spot to unwind. The pool area is family-friendly, featuring a dedicated children's section and a variety of pools catering to both adults and kids. While the pool area significantly enhances guests' experience, there are a few criticisms regarding the occasional cold water and small size, which sometimes leads to crowding. Overall, the pool complex is considered a significant plus, providing great relaxation and an enjoyable time for visitors of all ages.
The parking situation at Mercure Karpacz Skalny has garnered mixed feedback from guests. Many reviewers noted the large and secure parking lot available at the hotel, which provides ample space for vehicles. However, the primary concern is the additional fee for using the parking facilities. Guests frequently mentioned the cost of 30 PLN per day, suggesting that this fee should either be reduced or included in the room price, particularly considering the hotel's class. While the convenience of having available parking on-site is appreciated, the high charges for parking and the few free spaces available have made it a point of contention among guests.
Mercure Karpacz Skalny has received positive feedback regarding its EV charging amenities. Guests have repeatedly highlighted the presence of EV charging stations as a notable advantage. The availability of EV chargers on the property, charging facilities and designated charging areas provide convenience for those traveling with electric vehicles. The consistent mention of EV charging points across reviews underscores their importance to visitors. Overall, the presence of these amenities at Mercure Karpacz Skalny contributes positively to the guest experience.
The 'Mercure Karpacz Skalny' stands out as an exceptional destination for family vacations, consistently praised for its family-friendly atmosphere and abundant facilities designed to entertain children. Guests highlight the excellent playroom, which is clean, well-equipped and conveniently located near the bar area. There's also an outdoor playground and a children’s pool, both of which receive rave reviews.
Families appreciate the variety of activities available for kids, from games and puzzles to well-organized animation programs that keep young ones engaged. The hotel's staff, particularly Ms. Małgosia at reception, have been noted for their friendliness and family-oriented service, contributing significantly to the welcoming atmosphere.
Crucially, the hotel maintains good conditions for children, offering essential facilities like a children's pool, a game room and a dedicated playroom. These amenities ensure that children are not only entertained but also safe and happy during their stay. Families also commend the hotel's beautiful garden and outdoor relaxation areas, making it a versatile spot for all ages.
Beyond the specific amenities for children, the hotel's location is also favored by guests, making it ideal for both short family trips and extended vacations. Overall, the 'Mercure Karpacz Skalny' is highly recommended for families, providing a perfect balance of relaxation and entertainment tailored to both parents and children.
Mercure Karpacz Skalny is a solid choice for travelers seeking a reliable three-star hotel experience. The hotel offers good value for money and stands out with its reasonable pricing compared to other accommodations in the area. Despite being categorized as a three-star property, guests often note that its standards rival those of some four-star hotels. The amenities are typical of what one might expect from a three-star hotel, providing a comfortable and pleasant stay. Overall, it is a well-regarded option for those looking for a nice and reasonably priced three-star hotel in Karpacz.
Mercure Karpacz Skalny offers a comfortable and accessible experience for guests with disabilities. The hotel is thoughtfully designed to accommodate various needs, featuring key accessibility elements such as wheelchair-accessible rooms and a dedicated disabled room. The presence of an elevator and limited stairs enhance mobility within the property. The ground floor rooms, while modest in size, provide sufficient space for guests with disabilities.
Additionally, the hotel integrates accessibility into its amenities with the spa, pool, bar and other attractions being adapted for disabled guests. Its location within walking distance to the city center further adds to its convenience. Despite the difficulty some elderly guests faced with opening the room doors due to an installed brake, the hotel's overall commitment to accessibility ensures a pleasant stay for all visitors.
The Mercure Karpacz Skalny has a well-regarded children's pool that stands out in several ways. Guests highlight the availability of pool inflatables and toys, which adds to the fun and engagement for kids. The pool is noted for being clean and is equipped with a separate area with warmer water, making it suitable for children of different ages. Additionally, the hotel features a small kids' zone that is visible from the bar, offering convenience for parents. Although there have been mentions of occasionally cold water, the overall feedback suggests that this is a minor downside to an otherwise excellent facility for children, complemented further by the presence of a dedicated children's playroom.
Travelers to Mercure Karpacz Skalny consistently commend the hotel's heated pool, highlighting it as a standout feature of their stay. The pool's consistently warm water enriches the overall experience, making it a significant point of enjoyment for guests. The large, heated pool is especially appreciated with some reviews specifically mentioning the presence of a separate children's pool that also offers very warm water. Overall, the hotel's warm and inviting pool is frequently noted as a key aspect that contributes positively to guest satisfaction.
Mercure Karpacz Skalny boasts an impressive indoor pool that has received overwhelmingly positive feedback from its guests. Many have remarked on the pool's niceness, noting it as a significant highlight of their stay. The availability of a children's pool adds an extra layer of convenience for families, ensuring that even the youngest guests have a space to enjoy. Complimentary access to the swimming pool and jacuzzi enhances the overall experience, providing relaxation and leisure without additional cost. The pool area, combined with facilities like playrooms and playgrounds for kids, creates a well-rounded recreational space suitable for all age groups. Whether seeking a peaceful dip or a place for family fun, the indoor pool at Mercure Karpacz Skalny appears to deliver satisfaction across the board.
Mercure Karpacz Skalny is highly praised for its dog-friendly atmosphere, making it a popular choice for many pet owners. Guests appreciate that pets are not just accepted but welcomed with special amenities such as beds and bowls provided to ensure a comfortable stay for furry companions. The hotel offers a pet-friendly environment where dogs can run and play, albeit with the occasional barking in the corridors.
The hotel's commitment to fantastic treatment of animals and great organization of pet care reassures guests traveling with their pets. Additionally, the availability of dog waste bags adds to the convenience.
Aside from its pet-friendly features, Mercure Karpacz Skalny also caters well to families, providing big rooms and a children's play area that adds to the inclusive and family-friendly environment. Overall, it’s a well-rounded choice for those traveling with both children and pets.
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Location
Families with young children find the location particularly accommodating with close access to trails and recreational facilities like a swimming pool and playroom. The hotel's position also grants quick access to dining options and the city's main street within a short walking distance, typically cited as being around ten minutes.
The surrounding area offers enchanting views, including picturesque sights of the Snowy Peak, complemented by a tranquil, green environment perfect for leisurely walks. Whether for winter sports, summer hikes or simply relaxing in a quiet yet well-connected area, the hotel's location provides an excellent balance between seclusion and accessibility, satisfying a wide range of visitor preferences.
Breakfast
Despite the occasional comment about long queues or the temperature of some items, the overall sentiment towards breakfast at the hotel remains highly favorable. Guests have highlighted the friendly and helpful staff, contributing to a pleasant dining experience. Particularly notable are the numerous mentions of the breakfast being "mega" or "epic", reflecting a strong satisfaction with the variety and taste.
In summary, Mercure Karpacz Skalny's breakfast is highly regarded for its extensive selection, freshness and delicious taste, making it a standout feature of the hotel.
Dinner
Particular dishes like the calamari tripe, pizza and a range of homemade options stand out. Breakfasts are noted for being delicious and varied. Despite some negative comments about the buffet dinner and the restaurant's pricing, the overall sentiment is that the food quality is very good. People especially enjoy the delicious cuisine in the hotel restaurant and bar, where even those with dietary restrictions can find suitable options.
In summary, Mercure Karpacz Skalny's dining options are a significant highlight for guests, making it a delightful choice for travelers looking to enjoy good food during their stay.
Rooms
However, there are several recurring issues that detract from the overall experience. Many guests feel that the rooms are in need of renovation, citing outdated decor such as orange walls and lamps that appear to be from a previous era. Some rooms are described as small and cramped with poor ventilation and stained carpets. The lack of air conditioning is a frequent complaint, especially during warmer periods. Some rooms also suffer from maintenance issues, such as worn-out furniture and unpleasant odors.
In summary, while the rooms at Mercure Karpacz Skalny are clean, comfortable and offer some modern amenities, they are also in need of refurbishment and modernization to meet the expectations of all guests.
Beds
However, a significant number of reviews indicate that the mattresses are too soft for some guests' liking with phrases like "too soft" and "mattress sinks" being common. Some guests find the beds old or worn out and thus uncomfortable. Sofa beds provided in the rooms have also been described as hard and uncomfortable.
While the comfort of the beds seems to be a recurring positive note, the issue of overly soft mattresses might be something to consider, especially for those who prefer firmer support during their sleep.
Cleanliness
In addition to clean rooms, the entire hotel is described as well-kept and beautifully clean. The modern design of the dining room, lobby and reception also received positive mentions, adding to the pleasant atmosphere. The restaurant area, pool and sauna were also noted for their cleanliness. Guests found the hotel to be not only clean but also fragrant with fresh towels provided regularly. Housekeeping staff were praised for being friendly and efficient.
However, some reviews did point out minor areas for improvement. There were occasional mentions of cobwebs on ceilings, dust in wardrobes and a few signs of wear and tear, such as dirty walls and frayed towels. Some guests also pointed out that certain rooms and furniture were in need of renovation and there were isolated reports of cleanliness issues with baby cots and the pool floor.
Overall, while the hotel maintains high standards of cleanliness and offers a pleasant environment enhanced by modern amenities and friendly staff, it could benefit from addressing minor maintenance and thoroughness in specific areas to ensure all aspects meet guests' expectations.
Staff
Several individual staff members, such as the exceptionally efficient receptionist Ms. Małgosia and the dedicated cafeteria worker Ms. Martyna, receive special mentions for their outstanding service. Guests also appreciate the professionalism and competence displayed by the entire team with specific accolades given to both the reception and room service staff. Friendly service extends throughout the hotel's facilities, including the restaurant and bar, where staff like Mr. Darek are noted for their excellent service.
Although the majority of reviews emphasize the staff's friendliness and helpful nature, there are sporadic notes of less satisfactory interactions, particularly with some reception staff. Nevertheless, the overwhelmingly positive feedback suggests that the hotel's team strives to ensure a pleasant and enjoyable stay for all guests. Overall, the combination of friendly, courteous and professional service contributes significantly to the hotel's welcoming ambiance.
Wi-Fi
Spa
The treatments offered within this space have garnered acclaim as well with many noting that the spa treatments were amazing and the massage therapists displayed exceptional skill. Those who experienced the massages and various other spa services left positive remarks, often recommending them. The spa and pool collectively are described as great, forming a significant part of the overall pleasant wellness zone.
Overall, the spa area is characterized as being both sufficient and highly satisfying, ensuring that guests enjoy their time at Mercure Karpacz Skalny.
Pool
Parking
EV charging stations
Family
Families appreciate the variety of activities available for kids, from games and puzzles to well-organized animation programs that keep young ones engaged. The hotel's staff, particularly Ms. Małgosia at reception, have been noted for their friendliness and family-oriented service, contributing significantly to the welcoming atmosphere.
Crucially, the hotel maintains good conditions for children, offering essential facilities like a children's pool, a game room and a dedicated playroom. These amenities ensure that children are not only entertained but also safe and happy during their stay. Families also commend the hotel's beautiful garden and outdoor relaxation areas, making it a versatile spot for all ages.
Beyond the specific amenities for children, the hotel's location is also favored by guests, making it ideal for both short family trips and extended vacations. Overall, the 'Mercure Karpacz Skalny' is highly recommended for families, providing a perfect balance of relaxation and entertainment tailored to both parents and children.
3 Star
Accessible
Additionally, the hotel integrates accessibility into its amenities with the spa, pool, bar and other attractions being adapted for disabled guests. Its location within walking distance to the city center further adds to its convenience. Despite the difficulty some elderly guests faced with opening the room doors due to an installed brake, the hotel's overall commitment to accessibility ensures a pleasant stay for all visitors.
Children's Pool
Heated Pool
Indoor Pool
Dog Friendly
The hotel's commitment to fantastic treatment of animals and great organization of pet care reassures guests traveling with their pets. Additionally, the availability of dog waste bags adds to the convenience.
Aside from its pet-friendly features, Mercure Karpacz Skalny also caters well to families, providing big rooms and a children's play area that adds to the inclusive and family-friendly environment. Overall, it’s a well-rounded choice for those traveling with both children and pets.
Yes, Mercure Karpacz Skalny has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool.
Yes, a spa is available at Mercure Karpacz Skalny.
Yes, Mercure Karpacz Skalny welcomes dogs.
Yes, parking facilities are available at Mercure Karpacz Skalny.
No, Mercure Karpacz Skalny doesn't have a gym.
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