5-Star ResortSummary of reviews related to the '5 Star' categoryThe Grand Hotel Resort&SPA Ma&Ma - Adults Only is a mixed bag as far as guest reviews go. While some have found the service to be impersonal and not up to 5-star standards, others have praised the very attentive staff who deserved their 5-star rating. The hotel's facilities are a point of contention with some guests saying that the hotel isn't worth the hefty price tag of over 300 euros a night, while others have praised the hotel's modern and luxurious design. In terms of the hotel's spa and rooms, some guests have noted details that need more attention, such as incrustations in the spa pool and silicone from the shower in need of repair. Other guests have criticized the hotel's buffet and check-in process, which took hours for their room to be ready. Despite the mixed reviews, some guests have praised the hotel's 5-star service and amenities, while others have said that the hotel is more akin to a 4-star establishment. Ultimately, if you're looking for the best hotel on the island, the Grand Hotel Resort&SPA Ma&Ma - Adults Only might be the place to stay, but it's worth keeping in mind the varied guest experiences.
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