Hotel Palmas de La Serena
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Summary of reviewsHotel Palmas de La Serena stands out primarily for its exceptional location and suitability for families. Nestled near Avenida del Mar, the hotel is steps away from the beach, offering easy access to the coastline, various entertainment services and delicious nearby restaurants. This prime location, combined with tranquil surroundings that include a peaceful garden area, makes it an ideal retreat for both leisure and work visits. Guests consistently highlight the hotel's serene environment and convenient proximity to La Serena's attractions as major advantages.
The staff's friendliness and attentiveness receive high praise from guests. The reception and general hotel employees are frequently commended for their helpful and warm service, contributing significantly to the overall positive experience. This excellent service, along with secure parking options and comfortable, well-maintained rooms, ensures a cozy and pleasant stay for visitors.
However, the hotel's breakfast offerings receive mixed reviews. While some guests appreciate the variety and value, citing a selection that includes breads, cheeses, cold cuts and fruits, others find the breakfast to be lacking in variety and organization. Issues such as instant coffee, limited fruit options and the need for advance reservations detract from the overall experience.
Dinner service at the hotel has also garnered mixed feedback. While breakfast generally receives positive remarks, dinner is noted for its simplicity and occasional delays. Some guests reported that the kitchen was not operational during their stay, limiting room service and restaurant availability.
When it comes to the rooms, guests have a mixed experience. Many appreciate the spacious, airy and clean rooms with added touches such as garden views and good-sized beds. However, maintenance and cleanliness issues are frequently mentioned, including dirty bathrooms, mold and irregular room cleaning services. Some logistical problems, such as room assignment mix-ups and malfunctioning room keys, further detract from the overall experience.
The hotel's pool area is well-received for its spaciousness and amenities, including comfortable loungers, friendly lifeguards and pool games. However, maintenance issues such as unclean water and peeling tiles have been reported, which can impact enjoyment.
WiFi service at Hotel Palmas de La Serena is a notable weak point with many guests reporting weak or intermittent signals, especially in individual rooms. The connectivity is more reliable in common areas like the dining room or balcony.
For families, the hotel is highly recommended due to its family-friendly atmosphere, ample space and thoughtful accommodations. The hotel is described as safe and peaceful, ideal for relaxing stays with children. Multiple room suites and family-specific zones further enhance its appeal for those traveling with kids.
In summary, Hotel Palmas de La Serena is highly regarded for its unbeatable location, friendly staff and family-friendly environment. While there are areas needing improvement, particularly in breakfast variety, room maintenance, dining consistency and WiFi service, the hotel's overall charm and strategic location offer a compelling option for visitors to La Serena.
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The staff's friendliness and attentiveness receive high praise from guests. The reception and general hotel employees are frequently commended for their helpful and warm service, contributing significantly to the overall positive experience. This excellent service, along with secure parking options and comfortable, well-maintained rooms, ensures a cozy and pleasant stay for visitors.
However, the hotel's breakfast offerings receive mixed reviews. While some guests appreciate the variety and value, citing a selection that includes breads, cheeses, cold cuts and fruits, others find the breakfast to be lacking in variety and organization. Issues such as instant coffee, limited fruit options and the need for advance reservations detract from the overall experience.
Dinner service at the hotel has also garnered mixed feedback. While breakfast generally receives positive remarks, dinner is noted for its simplicity and occasional delays. Some guests reported that the kitchen was not operational during their stay, limiting room service and restaurant availability.
When it comes to the rooms, guests have a mixed experience. Many appreciate the spacious, airy and clean rooms with added touches such as garden views and good-sized beds. However, maintenance and cleanliness issues are frequently mentioned, including dirty bathrooms, mold and irregular room cleaning services. Some logistical problems, such as room assignment mix-ups and malfunctioning room keys, further detract from the overall experience.
The hotel's pool area is well-received for its spaciousness and amenities, including comfortable loungers, friendly lifeguards and pool games. However, maintenance issues such as unclean water and peeling tiles have been reported, which can impact enjoyment.
WiFi service at Hotel Palmas de La Serena is a notable weak point with many guests reporting weak or intermittent signals, especially in individual rooms. The connectivity is more reliable in common areas like the dining room or balcony.
For families, the hotel is highly recommended due to its family-friendly atmosphere, ample space and thoughtful accommodations. The hotel is described as safe and peaceful, ideal for relaxing stays with children. Multiple room suites and family-specific zones further enhance its appeal for those traveling with kids.
In summary, Hotel Palmas de La Serena is highly regarded for its unbeatable location, friendly staff and family-friendly environment. While there are areas needing improvement, particularly in breakfast variety, room maintenance, dining consistency and WiFi service, the hotel's overall charm and strategic location offer a compelling option for visitors to La Serena.
Hotel near The Beach
Located in La Serena (Los Nísperos 668), this hotel is near the beach. Its address indicates a close proximity to the beach.
Hotel with Swimming Pool
Hotel Palmas de La Serena features a large outdoor pool surrounded by gardens and palm trees. Some rooms offer views of the pool.
Children's Pool Outdoor Pool
Business Hotel
This hotel is a popular choice in La Serena, suggesting it meets common traveler needs, possibly including basic business amenities.
Hotel with Outdoor Pool
Hotel Palmas de La Serena features a large outdoor pool surrounded by gardens and palm trees. Rooms with balconies facing the pool are available, enhancing the pool experience for guests.
Hotel with Children's Pool
Hotel Palmas de La Serena offers a children's pool and an outdoor pool. Guests have noted that the pool is well-maintained and especially enjoyable for children, making it a good choice for family swimming.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Guest Reviews
Nestled near the beach, Hotel Palmas de La Serena boasts an exceptional location that guests frequently highlight in their reviews. Positioned just steps away from Avenida del Mar, the hotel's proximity to the coastline, delicious restaurants and various entertainment services make it a convenient choice for beach lovers and food enthusiasts alike. Guests appreciate not having to trek far to reach the waterfront, casinos and central areas of La Serena with many noting it as ideal for both work and leisure visits.
The serene environment and pleasant surroundings add to the hotel's appeal, providing a tranquil escape from the bustling city life. The garden area and green spaces further enhance the peaceful atmosphere, making it a perfect spot for relaxation.
Additionally, secure parking and comfortable, well-maintained rooms ensure a cozy stay. The friendly staff at the hotel are also frequently commended for their attentive service, further contributing to the overall positive experience. Despite occasional remarks about maintenance or lighting during night walks, the hotel's prime location remains a significant draw for visitors looking to enjoy the best of La Serena.
Overall, Hotel Palmas de La Serena is highly recommended for its unbeatable location, peaceful surroundings and excellent accessibility to local attractions and amenities.
The breakfast offerings at Hotel Palmas de La Serena evoke mixed feelings among guests. Positively, some guests find the breakfast to be plentiful, complete, delicious and good value for money. Attentive service during breakfast is also highlighted by some and the selection includes a variety of items such as breads, eggs, cheeses, cold cuts, butter, dulce de leche, jams, tea, coffee, juices, milk, cereal, yogurt and fruits. The location and calm atmosphere during breakfast contribute to a pleasant dining experience.
However, several guests express dissatisfaction with the breakfast, citing concerns over its simplicity, lack of variety and poor organization. Issues such as instant coffee, sweetened yogurt only and limited fruit options detract from the overall experience. The need for advance reservations, additional charges and a lack of replenishment when items run out add to the frustration. Additionally, some guests mention receiving burnt toast, limited food choices and delays in service, which overshadow the positive aspects.
In sum, while the breakfast at Hotel Palmas de La Serena receives commendations for its completeness and attentive service, there is considerable room for improvement in variety organization and value, as current offerings do not consistently meet the expectations of all guests.
Hotel Palmas de La Serena offers a dining experience that can be described as mixed based on guest reviews. Dinner service has been highlighted for its simplicity but also criticized for being slow to commence. While some guests noted that the kitchen was not operational during their stay, resulting in no room service or restaurant availability, others mentioned that the food service was particularly slow. Despite these hiccups, the breakfast experience generally received positive feedback. Guests appreciated the good, complete breakfast offered each day, although some pointed out issues with coordination and basic offerings. Overall, the dining aspects of the hotel seem to have their high points, especially in the morning, but could benefit from improvements to their dinner service and operational consistency.
Hotel Palmas de La Serena offers a mixed experience for its guests, especially when it comes to the rooms. On the positive side, many guests appreciate the spaciousness and comfort of the rooms, which are described as large, airy and clean. Some rooms offer beautiful views and the presence of gardens and green areas adds a pleasant touch to the overall ambiance. Additionally, facilities like air conditioning and good-sized beds contribute to the overall comfort.
However, the hotel seems to struggle with maintenance and cleanliness. Numerous guests have reported issues such as dirty rooms, unpleasant odors and structural problems. The bathrooms, in particular, have drawn complaints for mold, low water pressure and broken fixtures. Guests have also mentioned that room cleaning services are not performed daily, which further deteriorates the experience. Additional amenities like toiletries are often missing and there are no food vendors on site.
Moreover, some logistical problems have been noted, such as room assignments being mixed up, rooms not being ready upon arrival and malfunctioning room keys. Noise issues and poor room acoustics also detract from the overall comfort.
In terms of value for money, several guests feel that the high prices do not match the quality of the facilities offered. The property's aging infrastructure and the outdated style of the rooms contribute to this sentiment. Despite the potential for a pleasant stay, the maintenance issues and lack of consistent room service leave guests feeling unsatisfied.
At 'Hotel Palmas de La Serena', guest feedback consistently highlights the comfort of the beds. Many guests found the beds to be comfortable with some describing them as very comfortable or big and comfortable. Notably, some reviews mention the beds being exquisite, which hints at a notably positive experience in terms of rest. The super soft mattresses were also praised, contributing to a generally positive perception of the sleeping arrangements at the hotel.
On the flip side, a few guests noted issues such as beds being old, uncomfortable and poorly supported. There were occasional mentions of poor quality bed linen and some cleanliness concerns with reports of dirty bedspreads and beds having remnants of hair. Despite these negative points, the overarching sentiment regarding the beds leans towards comfort, making it a key feature for those considering a stay at this hotel.
Overall, while there are areas for improvement, the comfortable beds at 'Hotel Palmas de La Serena' seem to be one of the hotel's strong points, providing a good night’s sleep for most travelers.
Hotel Palmas de La Serena has received mixed reviews concerning its cleanliness. On the bright side, several guests found the rooms and overall place to be very clean and some described the cleaning service as very good. There were mentions of comfortable rooms with clean showers and generally clean rooms and facilities. However, numerous reviewers highlighted significant cleanliness issues. Common complaints included dirty bathrooms, irregular or poor cleaning services and specific grievances about dirty floors, overflowing trash bins and stained pillows and towels. There were also reports of a lack of maintenance with fungi and cockroaches being spotted, as well as leaky hose connectors and rusty bathroom stains. The hotel's practice of not cleaning rooms daily but rather every two days was also noted as a point of dissatisfaction. It seems the hotel's cleanliness can be inconsistent with some guests having a satisfactory experience, while others found it lacking in several areas.
Visitors to 'Hotel Palmas de La Serena' frequently highlight the exceptional friendliness and attentiveness of the hotel's staff. Reviews consistently mention the cordial and warm service provided by both the reception and general hotel employees. Guests appreciate the helpful and efficient nature of the staff, often noting their willingness to assist with queries and issues.
The reception staff particularly stands out; they are described as friendly, attentive and capable of quickly resolving requests. The presence of staff members like Lidia, who are efficient and exceptionally kind, adds to the overall positive experience. Guests also enjoy little perks, such as the ability to have tea or coffee at any time, thanks to the thoughtful service.
However, there are occasional mentions of limited staff availability and specific instances of inadequate service, particularly from some receptionists who were new or displayed a lack of enthusiasm. Despite these isolated incidents, the consensus among guests is that the staff contributes significantly to making their stay enjoyable and comfortable.
Overall, the genuine kindness and helpfulness of the staff at 'Hotel Palmas de La Serena' are repeatedly emphasized by visitors, making it a noteworthy aspect of their experience at this beautiful and conveniently located hotel.
Hotel Palmas de La Serena offers a serene environment ideally located for travelers looking to enjoy picturesque surroundings. However, guests have consistently noted issues with the hotel's WiFi service. Many reported that the WiFi signal is weak or intermittent and in several cases, the internet connection did not work at all. It appears that the WiFi service is most reliable in common areas such as dining rooms or balconies but fails to reach individual rooms, leaving guests disconnected during their stay. While the spotty and slow WiFi could be a concern for those needing a reliable internet connection, the hotel's other amenities and the charming locale might still offer an appealing getaway for those who can overlook this aspect.
Hotel Palmas de La Serena offers a pool area that has generated mixed feelings among its guests. Positively noted were the large size and spaciousness of the pool, making it an inviting spot for both adults and children, especially during the summer. The surrounding area is set up conveniently with comfortable loungers, ensuring a relaxing environment. Guests appreciated the good atmosphere, friendly lifeguards and a good selection of pool games which add to the enjoyment. The underwater massage feature was highlighted as an added bonus. Furthermore, the pool area was frequently described as neat, clean and well-maintained, contributing to its overall appeal.
However, some reviews pointed out issues with the pool's maintenance. There were comments about the water being unclean or greenish and instances of the pool being under maintenance during guests' stays. Additionally, peeling tiles and poor conditions at the deepest end of the pool were mentioned with one incident causing injuries. Despite these concerns, the overall infrastructure and beautiful views from the pool area were well-received. For those looking for a good pool experience, it’s advisable to check the pool's current status beforehand due to occasional maintenance interruptions.
Hotel Palmas de La Serena boasts an exceptional location near the beach, making it a prime choice for those looking to enjoy the coastal experience. Situated just a few blocks from the shoreline, the hotel offers easy and quick access to the beach, allowing guests to immerse themselves in the seaside atmosphere effortlessly. Whether it's the convenience of being just steps away or the chance to hear the calming sounds of waves at night, the proximity of the hotel to the beach cannot be overstated. The serene environment, away from busy roads yet close to Avenida del Mar, ensures a peaceful yet accessible retreat. This strategic positioning not only brings the beach almost to the doorstep but also places it near cultural landmarks such as the lighthouse, further enhancing its appeal for visitors.
Hotel Palmas de La Serena offers a mix of experiences for guests when it comes to parking. On the positive side, the hotel boasts a good location with parking that is convenient and often close to the rooms. The parking areas are generally clean and calm with some spots located under lights for added security. Some guests appreciate the undercover and newly added parking options, as well as the seamless valet system which enhances the convenience. There are ample parking spaces available which cater to a variety of car sizes and the general availability is usually not an issue. The parking is also noted for being easy, affordable, economical and hassle-free with lot and street options situated close to the beach.
However, there are mentions of some drawbacks. Several guests observed that the parking spots can be narrow and not well-maintained, making it difficult for larger or modern vehicles. The parking system itself has room for improvement, including better allocation of spots to specific rooms and clearer markings. There are sometimes issues with parking access and the parking lots on the beach side have been described as poorly defined. Despite these challenges, the overall experience tends to be positive due to the location and general availability of parking at Hotel Palmas de La Serena.
Hotel Palmas de La Serena receives high praise for its family-friendly atmosphere and accommodations. Guests have found it to be an ideal spot for family vacations, noting that the space is large enough to comfortably host families, even those traveling in large groups. The hotel has been specifically highlighted as a safe and peaceful place, perfect for relaxation with children. Numerous reviews mention the attentive care provided, particularly for young children and babies, ensuring a worry-free stay for parents.
Families appreciate the multiple room suites and the thoughtful separation of family-specific zones, which offer added privacy and convenience. The family rooms are repeatedly described as comfortable and well-suited to meet the needs of those traveling with kids. Guests have lauded the hotel for its excellent value, confirming that the prices align well with the quality of service and amenities provided.
The surroundings of the hotel appeal to both couples and families, reflecting a versatile environment where everyone can find enjoyment. Overall, Hotel Palmas de La Serena stands out as a top choice for family vacations, providing a serene and intimate atmosphere that caters to the unique needs of families.
Hotel Palmas de La Serena emerges as a pleasant option for business travelers, offering a good place for remote work with fast connectivity available in public areas. The facilities are well-suited for both formal and informal meetings and the easy and accessible location adds to its convenience for business trips. The hotel also provides a convenient lodging experience, making it suitable for families accompanying business travelers. However, some aspects such as the poor billing system and limited wifi for business needs might require attention. Despite minor shortcomings, the hotel manages to cater effectively to the essential requirements of business travelers.
The outdoor pool at Hotel Palmas de La Serena stands out as a well-maintained and spacious facility that many guests have enjoyed. It's frequently described as both nice and good, offering a refreshing experience. Parents have noted that children would especially love the pool, which is kept clean. Overall, it seems to be a highlight of the hotel, providing a pleasant spot for relaxation.
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Location
The serene environment and pleasant surroundings add to the hotel's appeal, providing a tranquil escape from the bustling city life. The garden area and green spaces further enhance the peaceful atmosphere, making it a perfect spot for relaxation.
Additionally, secure parking and comfortable, well-maintained rooms ensure a cozy stay. The friendly staff at the hotel are also frequently commended for their attentive service, further contributing to the overall positive experience. Despite occasional remarks about maintenance or lighting during night walks, the hotel's prime location remains a significant draw for visitors looking to enjoy the best of La Serena.
Overall, Hotel Palmas de La Serena is highly recommended for its unbeatable location, peaceful surroundings and excellent accessibility to local attractions and amenities.
Breakfast
However, several guests express dissatisfaction with the breakfast, citing concerns over its simplicity, lack of variety and poor organization. Issues such as instant coffee, sweetened yogurt only and limited fruit options detract from the overall experience. The need for advance reservations, additional charges and a lack of replenishment when items run out add to the frustration. Additionally, some guests mention receiving burnt toast, limited food choices and delays in service, which overshadow the positive aspects.
In sum, while the breakfast at Hotel Palmas de La Serena receives commendations for its completeness and attentive service, there is considerable room for improvement in variety organization and value, as current offerings do not consistently meet the expectations of all guests.
Dinner
Rooms
However, the hotel seems to struggle with maintenance and cleanliness. Numerous guests have reported issues such as dirty rooms, unpleasant odors and structural problems. The bathrooms, in particular, have drawn complaints for mold, low water pressure and broken fixtures. Guests have also mentioned that room cleaning services are not performed daily, which further deteriorates the experience. Additional amenities like toiletries are often missing and there are no food vendors on site.
Moreover, some logistical problems have been noted, such as room assignments being mixed up, rooms not being ready upon arrival and malfunctioning room keys. Noise issues and poor room acoustics also detract from the overall comfort.
In terms of value for money, several guests feel that the high prices do not match the quality of the facilities offered. The property's aging infrastructure and the outdated style of the rooms contribute to this sentiment. Despite the potential for a pleasant stay, the maintenance issues and lack of consistent room service leave guests feeling unsatisfied.
Beds
On the flip side, a few guests noted issues such as beds being old, uncomfortable and poorly supported. There were occasional mentions of poor quality bed linen and some cleanliness concerns with reports of dirty bedspreads and beds having remnants of hair. Despite these negative points, the overarching sentiment regarding the beds leans towards comfort, making it a key feature for those considering a stay at this hotel.
Overall, while there are areas for improvement, the comfortable beds at 'Hotel Palmas de La Serena' seem to be one of the hotel's strong points, providing a good night’s sleep for most travelers.
Cleanliness
Staff
The reception staff particularly stands out; they are described as friendly, attentive and capable of quickly resolving requests. The presence of staff members like Lidia, who are efficient and exceptionally kind, adds to the overall positive experience. Guests also enjoy little perks, such as the ability to have tea or coffee at any time, thanks to the thoughtful service.
However, there are occasional mentions of limited staff availability and specific instances of inadequate service, particularly from some receptionists who were new or displayed a lack of enthusiasm. Despite these isolated incidents, the consensus among guests is that the staff contributes significantly to making their stay enjoyable and comfortable.
Overall, the genuine kindness and helpfulness of the staff at 'Hotel Palmas de La Serena' are repeatedly emphasized by visitors, making it a noteworthy aspect of their experience at this beautiful and conveniently located hotel.
Wi-Fi
Pool
However, some reviews pointed out issues with the pool's maintenance. There were comments about the water being unclean or greenish and instances of the pool being under maintenance during guests' stays. Additionally, peeling tiles and poor conditions at the deepest end of the pool were mentioned with one incident causing injuries. Despite these concerns, the overall infrastructure and beautiful views from the pool area were well-received. For those looking for a good pool experience, it’s advisable to check the pool's current status beforehand due to occasional maintenance interruptions.
Beach
Parking
However, there are mentions of some drawbacks. Several guests observed that the parking spots can be narrow and not well-maintained, making it difficult for larger or modern vehicles. The parking system itself has room for improvement, including better allocation of spots to specific rooms and clearer markings. There are sometimes issues with parking access and the parking lots on the beach side have been described as poorly defined. Despite these challenges, the overall experience tends to be positive due to the location and general availability of parking at Hotel Palmas de La Serena.
Family
Families appreciate the multiple room suites and the thoughtful separation of family-specific zones, which offer added privacy and convenience. The family rooms are repeatedly described as comfortable and well-suited to meet the needs of those traveling with kids. Guests have lauded the hotel for its excellent value, confirming that the prices align well with the quality of service and amenities provided.
The surroundings of the hotel appeal to both couples and families, reflecting a versatile environment where everyone can find enjoyment. Overall, Hotel Palmas de La Serena stands out as a top choice for family vacations, providing a serene and intimate atmosphere that caters to the unique needs of families.
Business
Outdoor Pool
Yes, Hotel Palmas de La Serena has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Hotel Palmas de La Serena.
No, Hotel Palmas de La Serena doesn't allow dogs.
Yes, parking facilities are available at Hotel Palmas de La Serena.
No, Hotel Palmas de La Serena doesn't have a gym.
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