Hotel y Departamentos La Serena - Caja Los Andes
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Summary of reviewsHotel y Departamentos La Serena - Caja Los Andes stands out for its excellent beachfront location, offering easy access to ocean avenue, restaurants and various services. Guests appreciate the convenience of free parking and the scenic setting with beautiful gardens and green areas, making it an ideal family destination. The rooms are noted for their comfort, cleanliness, spacious balconies and beautiful interiors, contributing to an overall positive experience.
The breakfast options receive high praise for their delicious, varied and high-quality offerings, complemented by kind and attentive breakfast staff. The on-site restaurant also garners positive reviews for its food quality and service, although there are occasional critiques regarding certain dishes.
Cleanliness is a consistent highlight from guests, who note the well-maintained facilities and immaculate rooms. The friendly and helpful staff further enhance the experience with repeated commendations for their exceptional service and attention to detail.
The hotel provides several pool options, including a heated outdoor pool, which are generally appreciated despite some concerns about water temperature. Beds receive mixed reviews with some guests finding them comfortable while others note issues with bed size and comfort.
While the Wi-Fi service could use improvement, particularly in guest rooms, the overall experience at Hotel y Departamentos La Serena - Caja Los Andes remains highly positive. This hotel is a top choice for those seeking a beachfront stay with great facilities, excellent service and good value for money.
Categories
The breakfast options receive high praise for their delicious, varied and high-quality offerings, complemented by kind and attentive breakfast staff. The on-site restaurant also garners positive reviews for its food quality and service, although there are occasional critiques regarding certain dishes.
Cleanliness is a consistent highlight from guests, who note the well-maintained facilities and immaculate rooms. The friendly and helpful staff further enhance the experience with repeated commendations for their exceptional service and attention to detail.
The hotel provides several pool options, including a heated outdoor pool, which are generally appreciated despite some concerns about water temperature. Beds receive mixed reviews with some guests finding them comfortable while others note issues with bed size and comfort.
While the Wi-Fi service could use improvement, particularly in guest rooms, the overall experience at Hotel y Departamentos La Serena - Caja Los Andes remains highly positive. This hotel is a top choice for those seeking a beachfront stay with great facilities, excellent service and good value for money.
Family Friendly Hotel
Offering both hotel rooms and apartments, this property provides flexible accommodation options for families. The apartments are equipped with amenities that allow for self-catering, adding convenience for families with children.
Hotel with Swimming Pool
Guests have rated this hotel highly, highlighting its excellent pool area. It provides comfortable accommodations and is known for maintaining high standards of cleanliness.
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
This hotel offers a spa and is located in La Serena, providing a balance of work and relaxation.
Hotel with Parking
This property offers free private parking on site. Guests have access to complimentary and private parking facilities during their stay.
Accessible Hotel
Hotel y Departamentos La Serena - Caja Los Andes explicitly offers a 'Habitación Matrimonial de accesibilidad universal' (Universal accessibility matrimonial room). The property also permits accredited assistance dogs.
Hotel with Outdoor Pool
This hotel offers both a seasonal outdoor swimming pool and an indoor pool, catering to different preferences. It also includes a children's pool, making it suitable for families. The pool area is complemented by a garden and sun loungers.
Hotel with Indoor Pool
This hotel in La Serena features an indoor pool that is available for use throughout the year. The property also includes a seasonal outdoor pool, fitness center, and sauna, offering multiple options for recreation and relaxation.
Hotel with Heated Pool
Located in La Serena, this hotel offers an indoor pool as part of its facilities, providing guests with a heated swimming option for relaxation and recreation throughout their stay. It also features a seasonal outdoor pool.
Hotel near The Beach
Hotel with Gym
Small Hotel
Hotel with Tennis Courts
Guest Reviews
Hotel y Departamentos La Serena - Caja Los Andes stands out for its excellent location, particularly appealing for those who prefer to be close to the beach. Guests repeatedly emphasized the convenience of being near ocean avenue and within walking distance to the sandy shores, restaurants and various services. This hotel also offers easy access and free parking, enhancing its overall appeal.
Cleanliness and well-maintained facilities are consistently praised, adding to the comfort of the stay. The tranquil and safe environment, along with beautiful gardens and green areas, contribute to a pleasant atmosphere suitable for families. Spacious rooms often come with balconies overlooking the beach, further accentuating the scenic setting.
The hotel provides very good, varied breakfast options, which complement its well-regarded on-site restaurant. The staff's friendliness and helpfulness are frequently highlighted, making the overall experience even more enjoyable.
For those seeking a stay that combines beachside proximity with great facilities and excellent service, Hotel y Departamentos La Serena - Caja Los Andes emerges as a top choice, offering a fantastic price-quality relationship.
The breakfast at Hotel y Departamentos La Serena - Caja Los Andes has received notable praise from guests. Most guests have highlighted the breakfast as being delicious, varied and of high quality. Descriptors like excellent, extraordinary and good-value-for-money are common with clear appreciation for the freshness and completeness of the offerings. The buffet breakfast starts at 7:30 am, which fits well into most morning schedules. Staff at breakfast are consistently commended for their kindness and attention.
Guests do note occasional repetitiveness and limited options in the breakfast menu with some expressing a wish for more variety, including items like juice with sugar or chocolate for children. However, these critiques are overshadowed by the predominantly positive feedback with many finding the offerings satisfactory to excellent and the service exceptional. The overall sentiment is that the breakfast contributes significantly to the satisfaction of staying at the hotel, aligning well with its other attractive features like good facilities, cleanliness and an inviting pool area.
The dining experience at 'Hotel y Departamentos La Serena - Caja Los Andes' has drawn mixed reviews from guests. Generally speaking, many guests were delighted with their meals, describing the food as delicious with quick service. Those who chose to dine at the hotel for multiple days expressed satisfaction with both the variety and the quality of the meals offered. Special occasions, such as New Year's Eve dinner, were highlighted as being particularly well-executed, showcasing the restaurant's capacity to handle special events with finesse.
However, there were complaints about the quality of some dishes, particularly with certain meat dishes and specific orders like the chorrillana, which some guests found disappointing. Despite these drawbacks, the overall sentiment towards the restaurant veers positively with references to excellent service and accommodating staff, even when guests arrived late.
Breakfast also garnered high praise for its unbeatable quality and guests enjoyed the cocktails served at the restaurant. Though there are some aspects requiring improvement, the experience is generally pleasant, supported by a mostly commendable menu and efficient, friendly service.
The rooms at Hotel y Departamentos La Serena - Caja Los Andes have been widely praised for their comfort and cleanliness. Guests consistently mention that the rooms are very comfortable, noting the spacious balconies and beautiful interiors. The facilities within the rooms, including the TV, heating and Wi-Fi, are considered good, although there were occasional remarks about the room temperature being slightly low. Many reviews highlight the excellent services provided and commend the general hygiene of the rooms.
The rooms are spacious, some even close to the beach and offer very comfortable beds. Guests appreciated the overall room size and the bright, cozy atmosphere. The facilities are described as beautiful and excellent, adding to the overall positive experience. The garden and the proximity to the beach are also notable features that add to the hotel's appeal.
However, there were some minor issues, such as the absence of a hairdryer in some rooms and a room not being set up as requested. One guest pointed out a lack of privacy due to a door separating them from the neighboring room and another mentioned the bedroom next to the elevator as potentially problematic. Despite these few drawbacks, the majority of reviews reflect a highly satisfactory stay with comfortable and clean rooms being a standout feature.
The beds at 'Hotel y Departamentos La Serena - Caja Los Andes' receive mixed reviews. Some guests praised the beds, noting they were very comfortable and of excellent quality. However, others found the beds to be somewhat uncomfortable, small or hard. There were also comments about issues with bed requests not being met and pillows not being smooth, comfortable or with a pleasant smell. Overall, while some guests had a positive experience with the beds, others encountered various issues.
Hotel y Departamentos La Serena - Caja Los Andes receives notable praise for its cleanliness across various guest reviews. Visitors frequently highlight the well-maintained gardens and spotless facilities, noting that the cleanliness is evident everywhere you look. Guests are appreciative of the clean and organized amenities, as well as the comfortable and spacious rooms that are always kept immaculate. While one review mentioned deteriorated facilities and a lack of cleanliness in elevators and hallway glass, this appears to be an outlier compared to the overwhelmingly positive feedback. Overall, the hotel is described as very clean with well-maintained spaces that contribute to a pleasant stay.
Guests of 'Hotel y Departamentos La Serena - Caja Los Andes' consistently praise the staff for their exceptional service. The team is described as very friendly, attentive and polite, ensuring that guests feel welcomed and well-cared for throughout their stay. Guests frequently mention the excellent attention they receive from both the general staff and specific roles like the receptionists and waiters. The cleaning staff are also highlighted for their friendliness and thoroughness.
The manager's attention to detail and the overall professionalism of the personnel contribute to the positive experiences of the guests. Breakfast, registration and general assistance desk services are particularly noted for their efficiency and friendliness. The chef and casino staff receive special commendations for their accommodating and supportive nature.
Despite a few isolated comments regarding the need for improvement, particularly in guiding guests about city offerings, the overall sentiment towards staff performance is overwhelmingly positive. Guests appreciate the warm, kind and supportive environment created by the hotel staff, which significantly enhances their stay experience.
The Wi-Fi service at Hotel y Departamentos La Serena - Caja Los Andes has room for improvement, particularly concerning the internet connection in individual guest rooms. Numerous guests have noted that the Wi-Fi did not work in their rooms at all, leading to a lack of internet access in these private spaces. Additionally, the Wi-Fi available in public areas was described as quite slow with some guests experiencing a poor internet connection even in common areas. As such, individuals needing to work within their rooms found it challenging due to the non-existent Wi-Fi. Despite these issues, guests found the breakfast to be delicious, although it is worth noting that breakfast service starts at a time that could be inconvenient for those with early work commitments.
Hotel y Departamentos La Serena - Caja Los Andes boasts several pool facilities that receive mixed reviews from guests. The majority of feedback highlights the presence of multiple pools, including a heated outdoor pool. Guests appreciate the beautiful pool setting, often mentioning it in conjunction with a positive breakfast experience. The pool hours are praised for their flexibility, allowing guests ample time to enjoy a swim.
However, there are recurring concerns about the temperature and maintenance of the heated pool. Several guests felt that the heated pool was not sufficiently warm, especially during winter and some pointed out that the water was cold and the stairs required better upkeep. Despite these issues, the overall sentiment towards the pools remains relatively positive with many valuing the presence of heated options and the general quality of the pool facilities.
The indoor pool at Hotel y Departamentos La Serena - Caja Los Andes receives mixed reviews with guests appreciating certain aspects while suggesting areas for improvement. Many visitors commend the heated pool for being clean, well-maintained and convenient, especially with its operating hours extending until 22:00. It is particularly noted for its serene atmosphere and proximity to the beach.
However, a few guests mention that the water could be a bit warmer and point out the requirement to purchase and wear a swim cap. Also, while appreciative of the heated pool, guests indicate the need to give advance notice for it to be adequately heated, which may slightly impact spontaneous swims. Some mention the heating system's noises as being somewhat disruptive.
Overall, the heated pool is a well-liked amenity that stands out despite minor inconveniences related to its temperature and regulations.
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Location
Cleanliness and well-maintained facilities are consistently praised, adding to the comfort of the stay. The tranquil and safe environment, along with beautiful gardens and green areas, contribute to a pleasant atmosphere suitable for families. Spacious rooms often come with balconies overlooking the beach, further accentuating the scenic setting.
The hotel provides very good, varied breakfast options, which complement its well-regarded on-site restaurant. The staff's friendliness and helpfulness are frequently highlighted, making the overall experience even more enjoyable.
For those seeking a stay that combines beachside proximity with great facilities and excellent service, Hotel y Departamentos La Serena - Caja Los Andes emerges as a top choice, offering a fantastic price-quality relationship.
Breakfast
Guests do note occasional repetitiveness and limited options in the breakfast menu with some expressing a wish for more variety, including items like juice with sugar or chocolate for children. However, these critiques are overshadowed by the predominantly positive feedback with many finding the offerings satisfactory to excellent and the service exceptional. The overall sentiment is that the breakfast contributes significantly to the satisfaction of staying at the hotel, aligning well with its other attractive features like good facilities, cleanliness and an inviting pool area.
Dinner
However, there were complaints about the quality of some dishes, particularly with certain meat dishes and specific orders like the chorrillana, which some guests found disappointing. Despite these drawbacks, the overall sentiment towards the restaurant veers positively with references to excellent service and accommodating staff, even when guests arrived late.
Breakfast also garnered high praise for its unbeatable quality and guests enjoyed the cocktails served at the restaurant. Though there are some aspects requiring improvement, the experience is generally pleasant, supported by a mostly commendable menu and efficient, friendly service.
Rooms
The rooms are spacious, some even close to the beach and offer very comfortable beds. Guests appreciated the overall room size and the bright, cozy atmosphere. The facilities are described as beautiful and excellent, adding to the overall positive experience. The garden and the proximity to the beach are also notable features that add to the hotel's appeal.
However, there were some minor issues, such as the absence of a hairdryer in some rooms and a room not being set up as requested. One guest pointed out a lack of privacy due to a door separating them from the neighboring room and another mentioned the bedroom next to the elevator as potentially problematic. Despite these few drawbacks, the majority of reviews reflect a highly satisfactory stay with comfortable and clean rooms being a standout feature.
Beds
Cleanliness
Staff
The manager's attention to detail and the overall professionalism of the personnel contribute to the positive experiences of the guests. Breakfast, registration and general assistance desk services are particularly noted for their efficiency and friendliness. The chef and casino staff receive special commendations for their accommodating and supportive nature.
Despite a few isolated comments regarding the need for improvement, particularly in guiding guests about city offerings, the overall sentiment towards staff performance is overwhelmingly positive. Guests appreciate the warm, kind and supportive environment created by the hotel staff, which significantly enhances their stay experience.
Wi-Fi
Pool
However, there are recurring concerns about the temperature and maintenance of the heated pool. Several guests felt that the heated pool was not sufficiently warm, especially during winter and some pointed out that the water was cold and the stairs required better upkeep. Despite these issues, the overall sentiment towards the pools remains relatively positive with many valuing the presence of heated options and the general quality of the pool facilities.
Indoor Pool
However, a few guests mention that the water could be a bit warmer and point out the requirement to purchase and wear a swim cap. Also, while appreciative of the heated pool, guests indicate the need to give advance notice for it to be adequately heated, which may slightly impact spontaneous swims. Some mention the heating system's noises as being somewhat disruptive.
Overall, the heated pool is a well-liked amenity that stands out despite minor inconveniences related to its temperature and regulations.
Yes, Hotel y Departamentos La Serena - Caja Los Andes has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Hotel y Departamentos La Serena - Caja Los Andes.
No, Hotel y Departamentos La Serena - Caja Los Andes doesn't allow dogs.
Yes, parking facilities are available at Hotel y Departamentos La Serena - Caja Los Andes.
Yes, Hotel y Departamentos La Serena - Caja Los Andes has a gym.
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