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Summary of reviewsFairmont Resort & Spa Blue Mountains MGallery by Sofitel stands out due to its exceptional location amidst the serene and rustic beauty of the Blue Mountains. The hotel's proximity to top attractions like Leura, Katoomba, Echo Point and the Three Sisters makes it a perfect base for exploring the natural wonders of the area. Guests consistently praise the stunning views from the resort, whether enjoyed from their spacious rooms or the on-site restaurants. Families particularly appreciate the variety of activities available for children, ensuring a fun and engaging stay.
The breakfast experience is generally positive with many guests lauding the variety and quality of the buffet. Diners frequently enjoyed picturesque views while eating, adding to the experience. Despite some criticisms regarding food replenishment and pricing, breakfast is often highlighted as a great start to the day.
Dining options at the resort have received mixed reviews. While some guests enjoyed their meals at Embers Grill and the Italian restaurant, others found the options limited and prices high. Issues like overcooked food and unmet reservations were noted, stressing the importance of booking in advance to secure a pleasant dining experience.
Rooms at the resort are spacious and comfortable, making them a hit among families and guests needing ample space. While the beds and room sizes are commendable, cleanliness and maintenance could be more consistent. Instances of aging furniture, noise from adjacent rooms and occasional housekeeping lapses have been reported.
Cleanliness overall is mixed with some guests finding rooms and grounds well maintained, while others experienced issues with dusty carpets, stained linens and sporadic housekeeping. The necessity for more consistent upkeep is evident.
The resort's staff receive high praise for their friendliness, professionalism and helpfulness. Special commendations go to specific staff members like Hailey and Olivia. Despite minor reports of inconsistency in staff performance, the positive experiences overwhelmingly dominate.
Wi-Fi access at the resort is basic with options to upgrade for a fee. While the connectivity is often adequate, there can be weak signals in some areas. Business center facilities offer better coverage, although some guests find the paid internet options pricey.
The spa receives generally positive feedback with guests praising the relaxing environment and professional treatments. However, maintenance and cleanliness in certain areas could improve. The gym, although viewed as small by some, is generally well equipped and appreciated by guests. Other facilities like tennis courts, which offer free racket hire, add to the recreational offerings of the resort.
The pool facilities garner mixed reviews. The indoor and outdoor pools are well-liked for their convenience, but cleanliness and maintenance issues, such as tiles falling off and crowded conditions, are frequently mentioned. Guests find the pools enjoyable, especially the heated indoor option and additional facilities like the sauna and Jacuzzi.
Overall, the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel offers a beautiful and accessible location, spacious rooms and family-friendly activities. While there are areas needing attention, particularly in terms of cleanliness and some dining experiences, the friendly staff and comprehensive facilities make it a memorable destination in the Blue Mountains.
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