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Hotel San Carlo

Lugano , Via Nassa 28 (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel San Carlo in Lugano consistently receives positive reviews, particularly for its exceptional central location. Situated in the heart of the city, the hotel provides guests with easy access to major attractions, such as the lake, historic center and main shopping streets. Its proximity to the railway station and other public transport makes it ideal for both leisure and business travelers. Despite its busy surroundings, the hotel's setting ensures a quiet and peaceful stay.

The cleanliness of Hotel San Carlo is another notable highlight. Guests routinely praise the well-maintained rooms and facilities, emphasizing the comfort and hygiene provided by the housekeeping staff. While the rooms are described as functional and clean, some reviews suggest they are small and outdated, needing refurbishment. The lack of modern conveniences such as air conditioning and mini fridges are noted, yet the hotel's overall service and cleanliness seem to compensate for these shortcomings.

Guests find the beds at Hotel San Carlo comfortable and clean, ensuring a restful night’s sleep. While opinions on mattress firmness vary, the general feedback is positive. Additionally, the hotel offers a breakfast experience that, while simple, is generally fulfilling. Guests appreciate items like fresh bread, croissants and good coffee, even though there are occasional calls for more variety and space in the breakfast area.

The staff at Hotel San Carlo are frequently commended for their exceptional service. Described as friendly, supportive and knowledgeable, the team, including the front desk, enhances the overall guest experience with their helpful and professional demeanor. Multilingual abilities and a readiness to assist further contribute to positive interactions.

Free Wi-Fi is available, though guest experiences with connectivity are mixed. The service is praised in some areas of the hotel but noted as inconsistent in others. Despite this, the overall convenience and quality of the hotel's amenities maintain a high level of guest satisfaction.

The vibrant surroundings offer ample opportunities for nightlife with numerous nearby gastrobars, restaurants and clubs, making it a lively choice for evening entertainment. While this can lead to noise issues for some, the hotel's central location ensures ample activities and amenities are within easy reach.

Hotel San Carlo provides good accessibility features, catering to guests with mobility issues with adapted rooms and easy access points, despite some minor hurdles like entrance steps. Overall, the strategic location, cleanliness, friendly staff and general comfort make Hotel San Carlo a compelling choice for travelers visiting Lugano.
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Dog Friendly Guest House

This hotel welcomes pets and provides a comfortable stay for guests and their animals. It is a great option for travelers with pets as it welcomes them.

Guest House with Free Wi-Fi

Hotel San Carlo provides free Wi-Fi for its guests. Situated on Via Nassa, it offers convenient access to Lugano's city center and ensures guests can stay connected during their visit.

Guest House near Nightlife Spots

Room Types

Single Room Room with cable TV and a bathroom with a hairdryer.

Standard Double Room Providing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The double room provides a flat-screen TV with cable channels, a private entrance, a wardrobe, a tiled floor as well as a quiet street view. The unit offers 1 bed.

Standard Double Room with Extra Bed Perfect for budget travelers in Lugano, our double room with an additional single bed offers flexible and affordable accommodations. Ideal for couples, friends, or small families, the room features one double bed and one single bed to fit three guests comfortably. Each room has complimentary WiFi and a flat-screen TV for your entertainment. You’ll also find a private bathroom with a shower, toilet, and hairdryer. For your convenience, room cleaning services are available upon request. This setup is a practical choice for those looking to keep costs down while enjoying a comfortable stay in Lugano.It is equipped with a ceiling fan to ensure a comfortable and refreshing air movement during warmer days.

Standard Quadruple Room Explore Lugano with your family without stretching your budget in our family room. Designed with families in mind, this room features one double bed and two single beds, which can be joined together upon request to suit different sleeping arrangements. Equipped with complimentary WiFi and a flat-screen TV, the room ensures everyone stays connected and entertained. A private bathroom with a shower, toilet, and hairdryer adds convenience to your stay. Room cleaning services are also available upon request. This family room is an affordable and comfortable option for your family's travel needs in Lugano.It is equipped with a ceiling fan to ensure a comfortable and refreshing air movement during warmer days.

Double Room with Shared Toilet Featuring free toiletries, this double room includes a shared bathroom with a shower and a hairdryer. The double room features a private entrance, a wardrobe, a tiled floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Double Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a private entrance, a wardrobe, a tiled floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

About Hotel San Carlo

License: Lear 236

Guest Reviews

7.7

Good

Location

Hotel San Carlo in Lugano boasts an exceptional location that consistently impresses its guests. Situated right in the heart of the city, this hotel allows visitors to explore Lugano effortlessly with the lake, the historic center and the main shopping streets like Via Nassa just a few steps away. Guests appreciate the hotel's proximity to major attractions, including the railway station, making it convenient for both leisure and business travelers.

The central positioning of Hotel San Carlo enables guests to enjoy the vibrant pedestrian zones, numerous restaurants, luxury shops and scenic promenades with ease. The location is described as ideal, perfect and optimal, indicating a unanimous endorsement from guests who found everything they needed within walking distance. Whether visitors wish to explore the old town, enjoy lakeside walks or access public transport, the hotel's location offers unparalleled convenience and accessibility.

Additionally, the central yet peaceful setting ensures a quiet stay despite being in the bustling center of Lugano. For those looking to experience the best of Lugano, from cultural sights to shopping and dining, Hotel San Carlo's prime location is its standout feature.

Breakfast

Hotel San Carlo offers a breakfast experience that guests find predominantly satisfying, albeit with areas for improvement. Many reviews highlight the breakfast as being good, sufficient and varied enough to start the day on a positive note. Items such as plain yogurt, local cheese, cold cuts, fresh bread, croissants and good coffee are frequently mentioned. The breakfast is often described as simple yet fulfilling with a balance of sweet and savory options.

However, some guests feel that the breakfast lacks variety and could benefit from more diverse choices. The buffet is sometimes perceived as meager with a tendency to include low-cost items and on occasion, bread that seemed old. The small breakfast room becomes crowded, contributing to a less enjoyable experience for some guests.

Despite the occasional critiques, many guests appreciate the prompt replenishment of breakfast items, the fresh produce and the overall quality of the food. For a two-star hotel, the breakfast is generally considered fair and adequate, offering a decent selection at a reasonable price. In summary, while there is room for enhancement, the breakfast at Hotel San Carlo serves its purpose well for most travelers.

Rooms

Hotel San Carlo offers a mixed bag of experiences when it comes to room accommodations. On the bright side, the rooms are frequently noted for their cleanliness and essential amenities, ensuring guests have what they need for a restful stay. Comfortable beds, clean linens and daily cleaning services are often highlighted, along with some practical features like fans and bidets in the bathrooms.

However, many reviews mention the rooms being small and somewhat outdated. Several guests pointed out the need for refurbishment, ranging from worn-out furniture to overall dated decor. Noise is another prevalent issue due to thin walls, making it easy to hear neighbors and outside disturbances. Some rooms lack modern conveniences like air conditioning, mini fridges or sufficient electrical outlets, which could be a downside for tech-savvy travelers or those staying during warm weather.

Despite these drawbacks, the hotel’s central location in the business and pedestrian zone is a significant advantage, making it an ideal spot for those looking to explore the city. Basic yet functional, Hotel San Carlo seems best suited for short stays or for travelers who prioritize location and cleanliness over luxury and space.

Beds

At Hotel San Carlo, the overall sentiment regarding the beds leans positively. Guests frequently praise the comfort of the beds, using terms such as very comfortable, extremely comfortable and super comfortable. The mattresses and bedding also receive high marks with several reviews noting that the mattresses were new and possessed good quality. Cleanliness seems to be a consistent theme, as many reviews highlight the clean and well-maintained state of the beds and bedding.

However, not all feedback is glowing. A few guests found the beds either too firm or too soft, suggesting that mattress comfort can be subjective. There are mentions of some beds being short, hard or containing a mattress that could be renewed. Despite these occasional drawbacks, the positive remarks about bed comfort and cleanliness significantly outweigh the negatives.

In summary, Hotel San Carlo's beds generally meet guest expectations for comfort and cleanliness with most visitors enjoying a good night's sleep. While there are sporadic mentions of less-than-ideal conditions, the hotel largely succeeds in providing quality bedding that enhances the overall guest experience.

Cleanliness

Hotel San Carlo receives high marks for cleanliness from its guests. Many reviewers highlight rooms that are very clean, neat and tidy, often noting the comfort of the beds and the well-maintained state of the facilities. The general consensus is that the cleaning staff does a thorough job with regular daily cleanings ensuring that both rooms and common areas are kept in excellent condition.

While some guests point out areas needing improvement—such as more attention to detail in certain spots and occasional dust or ventilation issues—the widespread praise for cleanliness seems to outweigh these minor drawbacks. Issues with older furnishings and fixtures are noted, but guests generally still consider the environment clean and functional.

Overall, Hotel San Carlo seems to deliver a satisfactory hygiene experience, enhanced by the friendly and helpful staff, making it a reliable choice for travelers who prioritize cleanliness. The hotel's clean, comfortable rooms, coupled with its convenient location, provide a pleasant stay for those exploring the area.

Staff

The guest reviews of Hotel San Carlo consistently highlight the exceptional quality of the hotel's staff. The front desk staff receive particular praise, being described as amazing, cheerful and extremely helpful. Receptionists are noted for their warm hospitality, proficient communication and willingness to go above and beyond to assist guests. Guests appreciate the professional, courteous and welcoming demeanor of the entire team, ranging from the friendly hoteliers to the diligent and kind cleaning staff.

The staff's responsiveness and service-oriented attitude stand out with many guests remarking on their attentiveness and readiness to accommodate requests. The reception staff, in particular, are celebrated for their exceptional availability and prompt service, even late into the evening. The staff's multilingual abilities also add to the positive experiences of international guests.

Overall, the staff at Hotel San Carlo are frequently described as very friendly, polite, supportive and knowledgeable, creating a warm and inviting atmosphere for all who stay there. The positive interactions with the staff greatly enhance the guests' overall experience, making their stay truly special and memorable.

Wi-Fi

When staying at Hotel San Carlo, guests can enjoy the benefit of free and efficient Wi-Fi, though the consistency of the connection appears to vary. Many guests appreciate the reliable Wi-Fi available in certain areas of the hotel, remarking that it is good, fast and provides everything needed for simple tasks. However, some visitors have noted that Wi-Fi connectivity can be weak in certain rooms and areas and at times, the internet may be entirely out of order, which can be inconvenient when staying abroad.

Despite the variable Wi-Fi experience, Hotel San Carlo maintains positive reviews overall. Guests praise the hotel's great location in the city center, making it a convenient spot for exploring the surroundings. The hotel is described as clean with well-maintained rooms and comfortable beds. Visitors also highlight the friendly staff and the good value offered by the accommodations.

The hotel itself is seen as simple yet sufficient for a comfortable stay, boasting appealing amenities like good coffee to start the day. While the Wi-Fi could use some improvement, the combination of its strategic location, pleasant staff and clean facilities make Hotel San Carlo a worthwhile choice for travelers.

Nightlife

Hotel San Carlo boasts a prime central location highly conducive to tourism, making it an ideal spot for those looking to explore the city's attractions. Guests frequently commend the hotel for its excellent organization and tourist-centered facilities, which enhance the overall stay experience. The surrounding area is vibrant, filled with lively gastrobars, restaurants and clubs, contributing to a bustling nightlife scene. However, this lively atmosphere can sometimes result in noise with music and chatter continuing until late at night. Despite this, the hotel's strategic placement in the heart of the city's shopping belt ensures that visitors have easy access to numerous activities and amenities, making it a convenient and dynamic choice for both daytime exploration and nighttime entertainment.

Accessible

Hotel San Carlo boasts a prime central location with easy access from the train station and proximity to key funicular train gateways. Guests appreciate its closeness to transport links, which makes getting around convenient. The hotel is deemed suitable and okay for disabled guests, offering wheelchair access and adapted rooms for those with mobility issues.

While services for children and air conditioning are lacking, a big fan is provided in the rooms and electric kettles are available upon request. The hotel features flat access paths and ramps with an easy entrance for all guests, although some have noted a significant step at the entrance as a potential hurdle. The nearby elevator to the station and accessible amenities enhance the overall experience.

The hotel's friendly and helpful staff consistently receive praise for their willingness to assist, although guests suggest improvements could be made, particularly with air conditioning installations. Though occasional noise on the first floor can be an issue, the generally convenient location and accessibility features outweigh these minor drawbacks for most visitors.

No, Hotel San Carlo doesn't have any pool.

No, a spa isn't available at Hotel San Carlo.

Yes, Hotel San Carlo welcomes dogs.

No, parking facilities aren't available at Hotel San Carlo.

No, Hotel San Carlo doesn't have a gym.

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