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Summary of reviewsThe Spark by Hilton Luton receives high praise for its exceptional location, making it an ideal choice for travelers due to its close proximity to Luton Airport and strategic positioning near key transportation hubs. Guests also appreciate the hotel's easy access to the town center and various amenities while maintaining a quiet atmosphere despite its central location. The convenience of onsite parking, though sometimes tight and costly, adds to the overall appeal.
Breakfast offerings receive a mix of reviews with many guests finding value in the diverse and tasty selection, especially the cooked-to-order dishes and Full English breakfast. Some minor issues such as variety, cleanliness and service inconsistencies are noted, but many still find breakfast a worthwhile aspect of their stay. Dinner experiences are similarly mixed with commendations for the quality and taste of the food, although some diners pointed out limitations in the menu and occasional service delays.
Rooms at the Sadie Best Western Hotel are frequently praised for their cleanliness, modern décor and well-equipped amenities. Despite being compact, many guests find them comfortable for short stays. However, some note that the rooms could feel cramped and noise can sometimes be an issue due to inadequate soundproofing. Nonetheless, the high standard of cleanliness and contemporary design contribute to a pleasant stay.
Staff at the hotel receive continuous acclaim for their friendliness, professionalism and attentiveness. The warm reception and helpfulness extend to housekeeping and dining services, contributing significantly to positive guest experiences. Even with occasional service delays, the overall sentiment towards the staff remains highly favorable.
The free WiFi service is generally well-received with guests appreciating the fast and strong connection suitable for work and leisure. Despite minor concerns with security and occasional access issues, the WiFi quality adds to the convenience for travelers.
Family guests find the hotel accommodating and safe with a secured private car park and a welcoming staff enhancing the experience. While room sizes are sometimes seen as small, they are deemed comfortable enough for family stays. Special touches like surprise birthday treats for children also add to the hotel's family-friendly appeal.
Comfortable beds are a common highlight, though some guests express the need for improvements in bed sizes and firmness. Despite these exceptions, most guests find the beds conducive to a relaxing rest.
The hotel’s four-star rating is supported by its modern, clean and high-end interiors. Guests value the luxurious feel and great service, though some feel certain aspects fell short of four-star expectations, especially the breakfast quality and occasional service lapses.
For business travelers, the hotel's proximity to the airport and important business areas makes it a convenient and functional choice. Quick check-ins and efficient facilities for meetings further enhance its suitability for professional stays.
In summary, the Spark by Hilton Luton offers a convenient, modern and comfortable stay with an excellent location, friendly staff and well-maintained amenities, making it suitable for a variety of travelers, from families to business visitors. Show more
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Family Friendly Hotel
This hotel offers family-friendly amenities and comfortable accommodations in Luton. It's a good base for exploring local attractions.
Hotel with Parking
This hotel has parking facilities. It provides a comfortable stay with breakfast options. The hotel is located in Luton and is a good option for travelers seeking convenience.
Accessible Hotel
This hotel offers accessible guest rooms. Wheelchair-accessible parking and van parking are available on-site.
Hotel with Gym
This hotel offers a state-of-the-art fitness center designed for both casual exercisers and dedicated athletes, equipped with the latest cardio machines, including treadmills, ellipticals, and stationary bikes.
4-Star Hotel
The hotel is in a perfect location close to the bus station and the train station, and a short drive from the airport. It features modern, clean rooms.
Hotel Taking Steps Towards Sustainability
Business Hotel
Room Types
Double RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room provides a TV. The unit offers 1 bed.
Double Accessible RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features a TV. The unit has 1 bed.
Triple RoomOffering free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. This triple room offers a TV. The unit has 2 beds.
Double Room with Two Double BedsOffering free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. This quadruple room offers a TV. The unit offers 2 beds.
Queen RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room provides a TV. The unit offers 1 bed.
Twin RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features a TV. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
Spark by Hilton Luton boasts an exceptional and convenient location highly praised by guests. The hotel is strategically positioned just a 10-minute bus ride from Luton Airport, making it an ideal choice for travelers catching early flights. It is centrally located with easy access to key transportation hubs, including the bus and train stations which are merely a 2-3 minute walk away.
The proximity to the town center, shopping centers and various restaurants adds to the convenience with guests mentioning that it's just a 5-minute stroll to these amenities. Despite being near the train station, the hotel maintains a quiet atmosphere free from the noise of passing trains. Guests have also appreciated the availability of parking.
The location is not only functional but also well-regarded for its central nature, making it easy to explore Luton and even offering convenient day trips to London. For those who prioritize ease of access to public transportation and local amenities, Spark by Hilton Luton presents a commendable option.
Breakfast
Spark by Hilton Luton has received mixed reviews regarding its breakfast offerings. On the positive side, many guests appreciated the good value for money, diversity in the selection and the tastiness of the breakfast. The Full English breakfast and other fresh, cooked-to-order dishes were frequently highlighted for their excellent quality and substantial portions. Some visitors found the breakfast to be fabulous with amiable and helpful staff contributing to their pleasant dining experience. Guests also enjoyed the great range of both continental and cooked options, including delicious omelettes and fresh juices.
However, some feedback pointed to areas needing improvement. Issues such as a lack of variety at certain times, slow service and items being overcooked or cold were cited. The breakfast area itself drew some criticism for not being properly cleaned and there were occasional problems with the coffee and tea machines. The service could be inconsistent with some patrons experiencing delays and confusion about whether breakfast was buffet-style or à la carte. Despite these hiccups, many guests still found the breakfast to be a positive aspect of their stay, balancing out the less favorable experiences.
Dinner
The dinner experience at Sadie Best Western Hotel in Luton garners mixed reviews from guests. On the positive side, many patrons praised the restaurant offerings, describing the food as tasty, incredible, lovely and of high quality. Guests appreciated specific dishes such as the burger and outstanding desserts. The bar and restaurant areas are generally considered nice and appealing and the staff receive commendations for being friendly and professional.
However, some areas for improvement are noted. Issues with menu limitations, slow bar service during busy times and a lack of lite bites besides crisps and nuts were mentioned. Specific complaints include overcooked dishes, a notable absence of expected ingredients in meals and long waiting times. Overall, while many diners enjoyed their meals and the attentive service, there are some inconsistencies that could be addressed to enhance the overall dining experience.
Rooms
The Spark by Hilton Luton offers a mixed experience when it comes to rooms, but there are numerous positives to note. Guests frequently commend the cleanliness and modern decor of the rooms, which are often described as comfortable and well-equipped. The layout and design are generally appreciated with elements like walk-in showers, smart TVs and coffee machines adding to the convenience. Despite being compact, the rooms are perfectly functional with every necessary amenity on hand for a comfortable stay.
However, the rooms are consistently noted to be on the smaller side, sometimes described as cramped or tiny. This issue is compounded by design elements such as pillars in the middle of the room and beds that are occasionally too short. Noise can also be a problem, as some rooms lack proper soundproofing.
Overall, despite the size limitations, the rooms are clean, well-equipped and comfortably furnished, making them a decent choice for a short stay. The excellent location close to the airport and train station adds to the convenience, making it a practical choice for travelers on the go.
Beds
The Spark by Hilton Luton offers a mixed experience when it comes to its beds. Many guests found the beds and pillows to be exceptionally comfortable, describing them as the most comfortable they have ever slept on. This sentiment was echoed often with numerous mentions of soft, comfy and clean beds making for a relaxing rest. The rooms themselves were frequently noted as being well-designed, clean and comfortable.
However, some guests had issues with the bed sizes and firmness. Several reviews pointed out that the double beds were not extra large and some found the beds to be hard or even too small. There were also remarks about the beds creaking, having issues with the frames moving around and needing better support. One review mentioned that a bed didn't have a leg, which certainly impacted comfort.
Overall, the bed comfort at Spark by Hilton Luton seems to generally satisfy many guests, but there are notable exceptions highlighting the need for improvements in bed size and firmness for a universally comfortable stay.
Cleanliness
Spark by Hilton Luton stands out for its high standards of cleanliness, as echoed by many guests. The hotel, along with its rooms and bathrooms, is frequently described as very clean, modern and well-maintained. Visitors appreciate everything from the spotless rooms to the tidy common areas, underscoring a consistent level of cleanliness throughout the property. Guests have also complimented the daily cleaning services, which contribute to a fresh and comfortable environment.
The hotel's new and modern renovation adds to its appeal with its clean, well-equipped rooms and stylish design being noted features. Additionally, the cleanliness extends to the provision of extra bedding and towels, which are always fresh and immaculate. The common areas are well-maintained and the private car park is clean and secure, further assuring guests of a safe and pleasant stay.
Some minor issues were mentioned, such as occasional cleanliness lapses like dust under the bed or hairs in the bathroom. However, these seemed to be the exception rather than the rule and didn't significantly detract from the overall perception of a high standard of cleanliness.
Overall, Spark by Hilton Luton provides a reassuringly clean, modern and comfortable accommodation, meeting guests' high expectations for cleanliness and maintenance.
Staff
The Sadie Best Western Hotel in Luton garners high praise for its exceptional staff, who are constantly described as friendly, helpful and professional. Guests frequently highlight the consistent warmth and hospitality extended by the staff, noting their attentiveness and readiness to assist with various needs. Check-in experiences are often smooth and welcoming, thanks to a courteous reception team. Housekeeping and restaurant staff also receive commendations for their efficiency and pleasant demeanor.
There are mentions of the team going above and beyond to ensure guests feel cared for and valued. Service is described as excellent and the staff’s local knowledge and recommendations add an extra touch of personal care to the guest experience. Despite a few instances where guests found the service lacking or encountered delays, the overall sentiment leans heavily towards satisfaction with the personnel's professionalism and warm attitude.
Even amidst occasional understaffing or high pressure, the staff manage to maintain their composure and provide assistance wherever possible. Specific mentions of individual staff members being exceptionally helpful during day and night shifts further underscore the team’s dedication to providing a high level of service. In summary, the staff at Sadie Best Western Hotel in Luton consistently contribute to positive guest experiences with their friendliness, efficiency and professional demeanor.
Wi-Fi
The Spark by Hilton Luton offers a generally positive experience with its WiFi service. Guests have noted that the WiFi is often fast and strong, making it effective for work and other online needs. The good tech in the room, including a great TV, adds to the convenience. Despite some isolated issues such as missing WiFi codes and concerns about security, the connection itself is frequently praised. The hotel's location, just 10 minutes from Luton airport, enhances its convenience for travelers. However, clearer instructions or suggestions regarding the WiFi could be beneficial for those unfamiliar with the area.
Parking
Visitors to the Spark by Hilton Luton frequently mention the parking facilities in their reviews. Positive notes highlight the availability of parking spaces and the security of these spaces, often describing them as secure and enclosed. Guests also noted that parking is available onsite, which adds to the convenience with some even finding great value for money despite the additional charges.
However, there are several concerns regarding the parking. Many reviewers point out the limited number of parking spots, which can make availability challenging. The enclosed courtyard’s parking is often described as narrow and tight, particularly problematic for larger vehicles like vans. Additional remarks mention the car park being difficult to find.
The fee for parking, typically £15 per night, is frequently mentioned as being expensive, which caused some dissatisfaction. Furthermore, visitors noted that the parking spaces are sometimes too small, leading to tight conditions that have resulted in minor damages like scratches.
Despite these issues, the onsite secure parking and the overall hotel layout, along with the staff's performance, have been positively acknowledged by guests.
Family
The Spark by Hilton Luton offers a convenient and enjoyable experience for families with children. Its secured and private car park ensures safety for guests. The friendly staff enhance the welcoming atmosphere, making it a great choice for visiting friends and family. The hotel’s proximity to nearby transport and the town center adds to its convenience, ideal for both short stays and layovers. Although the rooms are noted to be small yet spacious enough, families find them comfortable, even for groups of four adults. Children particularly appreciate the free breakfast and the flexibility to explore the hotel. A highlight for families includes special touches like surprise birthday treats for kids. Overall, it is a well-liked choice for those traveling with children, offering both comfort and convenience.
4 Star
Spark by Hilton Luton garners appreciation for its smart, clean and modern atmosphere, boasting classy and high-end interiors that align well with its four-star rating. Guests frequently commend the great range of luxurious facilities offered at attractive prices, noting that the hotel exceeded their expectations in terms of service quality and overall experience. The quality of food and the modern decor within the rooms are frequently highlighted, adding to the hotel's luxurious feel.
However, while the hotel generally meets anticipated four-star standards with its modern fittings and upscale ambiance, some guests have found that the service and overall room quality fell short of what they expected from a four-star establishment. Additionally, the breakfast quality has occasionally been pointed out as below par. Despite these minor drawbacks, Spark by Hilton Luton generally delivers a high-quality, luxurious stay that aligns closely with its four-star billing.
Business
The Spark by Hilton Luton is a favorable option for business travelers, offering a range of amenities tailored to their needs. It provides a quick check-in and check-out process that is especially beneficial for those on tight schedules. The hotel's proximity to the airport makes it extremely convenient for early flights and travel layovers, making it handy for short trips.
The hotel is noted for being functional and suitable for business stays, offering great facilities for virtual meetings and work presentations. Its central location near business areas adds to its appeal, ensuring ease of access for professional engagements. Despite some noted issues with room size and housekeeping, these problems were resolved promptly, maintaining the overall professional experience. Many reviewers recommend this hotel for business use and work trips, highlighting its convenience and efficiency.
No, Spark by Hilton Luton doesn't have any pool.
No, a spa isn't available at Spark by Hilton Luton.
No, Spark by Hilton Luton doesn't allow dogs.
Yes, parking facilities are available at Spark by Hilton Luton.