Nagano Tokyu REI Hotel

Nagano 36.64426500, 138.18795900 , Minami-chitose 1-28-3 (Show on Map)
8.4
Very Good


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Summary of reviewsNagano Tokyu REI Hotel enjoys a prime location directly across from Nagano Station, which offers exceptional convenience for travelers using train and bus systems. The hotel's central location makes it an optimal choice for both tourists and business travelers with numerous restaurants, convenience stores and shopping centers within easy walking distance, thereby facilitating easy exploration of Nagano and its surroundings.

The breakfast experience at the hotel is another highly praised aspect, offering a delicious and varied buffet that includes a mix of Japanese and Western options. Guests frequently commend the use of local ingredients and the colorful, extensive presentation of the meals. Despite occasional mentions of crowded dining spaces and minor issues like cold dishes, the overall breakfast experience is deemed excellent and fulfilling.

Rooms at the Nagano Tokyu REI Hotel are generally clean, comfortable and well-maintained, although they tend to be compact, which is typical for Japan. Larger rooms offer impressive views and more space, which are appreciated by guests. The beds receive high marks for comfort, though opinions on the firmness of the pillows vary. While some minor maintenance issues and noise complaints arise, the overall guest experience is positive in terms of room quality.

The hotel is particularly noted for its high standards of cleanliness with rooms and facilities kept in immaculate condition. Bathrooms are consistently praised for their neatness and modern design. This commitment to cleanliness, combined with a friendly and helpful staff, contributes to a welcoming and comfortable atmosphere.

The hotel staff earn consistent praise for their friendliness, helpfulness and professionalism. Effective communication in English and a proactive approach to problem-solving enhance guest satisfaction, making interactions smooth and pleasant. Occasionally, language barriers exist, but the staff’s genuine efforts to assist, even using translation tools, are appreciated.

Wi-Fi at the hotel receives mixed reviews. While some guests report no issues, many others experience slow and unreliable connections, particularly in rooms and the dining hall, which could be problematic for business travelers who require a dependable internet connection.

In terms of amenities, the hotel includes conveniences like slippers, pajamas and clean bathrooms. For business travelers, the proximity to the train station, meeting rooms and in-room water dispensers are notable benefits. However, the small tables in rooms and the inadequate Wi-Fi can be limiting factors for some business needs. Additionally, housekeeping services are only provided upon request, in keeping with the hotel's eco-friendly practices.

In summary, Nagano Tokyu REI Hotel offers excellent value for travelers seeking convenience, cleanliness and comfort near Nagano Station. The location, breakfast and staff are standout features, although potential guests should note the compact room sizes and variable Wi-Fi quality. Overall, it is a practical and comfortable option for a pleasant stay in Nagano.
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Business Hotel
Located near Nagano Station, this hotel offers convenience for travelers. While not a luxury hotel, it provides decent accommodations and easy access to transportation hubs, making it suitable for business trips around Nagano Prefecture.

3-Star Hotel
This hotel offers a blend of comfort and convenience, with amenities suited for both leisure and business travelers. Its central location and comprehensive services contribute to a pleasant and hassle-free experience.

Room Types
Standard Double Room - Non-Smoking Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and has a flat-screen TV, an electric kettle and heating. The unit has 1 bed.

Standard Twin Room - Non-Smoking Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room has a flat-screen TV, air conditioning, an electric kettle, as well as heating. The unit has 2 beds.

Superior Twin Room - Non-Smoking Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room provides air conditioning, an electric kettle, heating, as well as a flat-screen TV. The unit offers 2 beds.

Superior Triple Room - Non-Smoking Providing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room provides air conditioning, an electric kettle, heating, as well as a flat-screen TV. The unit offers 3 beds.

Superior Twin Room Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room has a flat-screen TV, air conditioning, an electric kettle, as well as heating. The unit has 2 beds.

Guest Reviews
8.4
Very Good
Location
Nagano Tokyu REI Hotel boasts a prime location that has garnered significant praise from its guests. Positioned directly across from Nagano Station, the hotel provides unparalleled convenience for travelers utilizing the train and bus systems. The hotel’s site is frequently mentioned as being exceptional, as it takes merely a few minutes on foot to reach the transport hub. This makes it an optimal choice for tourists looking to explore Nagano and its surroundings or those planning day trips to nearby attractions like the Snow Monkey Park.

In addition to its strategic placement for travel, guests appreciate the hotel's proximity to a myriad of amenities. Numerous restaurants, convenience stores and shopping centers are within easy walking distance, emphasizing the hotel's superb accessibility and making it an excellent base for exploring the city. The combination of its central location and ease of access to public transportation renders Nagano Tokyu REI Hotel particularly convenient for sightseeing, dining and shopping excursions.

Overall, the consistent positive remarks about its location highlight the hotel's significant advantage for travelers seeking comfort, convenience and a stress-free stay in Nagano.

Breakfast
The breakfast experience at Nagano Tokyu REI Hotel consistently impresses guests with its quality and variety. Guests highlight the delicious and satisfying nature of the meals, often mentioning the use of local ingredients and a good mix of Japanese and Western options. The extensive and colorful presentation of the buffet receives frequent praise, offering something for everyone. Many reviewers enjoyed the wide selection, including Japanese specialties and house-made items like bread and jam, which were particularly noted as delightful.

The breakfast venue, however, occasionally feels cramped and can get crowded, but this is generally outweighed by the positive aspects of the dining experience. Despite a few remarks about the limited options of cereals and fruits, as well as some dishes occasionally being cold, the majority of reviews reflect a highly favorable impression with phrases such as "excellent," "varied," and "fulfilling" being common.

Overall, the breakfast at Nagano Tokyu REI Hotel stands out as a key highlight, offering delicious, extensive and well-presented meals that cater to a range of tastes, making it a noteworthy part of the stay.

Rooms
The Nagano Tokyu REI Hotel offers a mix of room sizes and quality, generally leaning towards compact accommodations typical for Japan. Reviews highlight the cleanliness and comfort of the rooms with many guests noting how tidy and well-maintained their spaces were. The hotel provides all the necessary amenities and rooms are efficiently organized to maximize the use of space.

Larger rooms, such as triple rooms or upgraded accommodations, are praised for being spacious and offering impressive views of the surrounding area, including Nagano Station, the mountains and the townscape. Beds are typically comfortable, contributing to a restful stay for most guests.

Despite these positive remarks, a recurring theme is the small room size with several guests indicating that rooms can feel cramped, particularly for those traveling with large luggage or staying in the standard double or twin rooms. Nevertheless, the compact nature is often seen as justifiable given the prime location next to the railway station and comparatively better size when considering Japanese standards.

Amenities such as clean bathrooms, including bathtubs, are frequently mentioned, along with the adequate provision of slippers and pajamas. Some rooms were noted to be noisier due to proximity to the station or internal hotel corridors. Additionally, a few reviews mentioned older furnishings or minor maintenance issues like noise from radiators or problematic door sounds.

In summary, the Nagano Tokyu REI Hotel is an excellent choice for travelers looking for convenience, cleanliness and comfort, particularly those planning short stays or traveling lightly. While room sizes vary, the hotel generally offers a satisfactory experience with well-managed facilities.

Beds
Guests of the Nagano Tokyu REI Hotel have praised the beds highly, frequently mentioning their comfort. Reviews consistently reflect on the comfortable mattresses and bedding, which often provided a restful night's sleep. The hotel offers a variety of bed sizes, including single, semi-double and queen-sized options with many guests finding the wider beds particularly pleasing. However, some critiques arose concerning the bed sizes, particularly in smaller rooms where the space constraints made the beds feel cramped for two occupants.

The quality of the pillows received mixed feedback with some guests finding them too soft or too hard, impacting their overall sleep experience. Nonetheless, extra pillows are available on request, which was appreciated by many. Cleanliness of the bedding and rooms also garnered positive remarks, contributing to the overall comfort.

While the mattress firmness varied according to personal preferences, most reviewers still found them to be satisfactory. There were a few remarks about the beds being outdated or slightly hard, but these issues did not significantly detract from the overall positive experience. In summary, the beds at Nagano Tokyu REI Hotel are generally comfortable and clean, ensuring a good night's sleep for most guests.

Cleanliness
Nagano Tokyu REI Hotel is highly praised for its exceptional cleanliness. Guests frequently highlight the immaculate condition of the rooms and facilities, describing them as very clean, tidy and well-organized. The rooms, although sometimes noted as compact, are consistently appreciated for their neatness and modern design, making for a comfortable stay. The bathrooms, in particular, receive commendations for their cleanliness and thorough maintenance.

The hotel's location is another significant advantage, situated conveniently across the street from Nagano Train station, which adds to the overall positive experience. Visitors also find the staff to be friendly and helpful, enhancing the welcoming atmosphere of the hotel.

Though positive feedback dominates, there are occasional mentions of areas that could use improvement, such as the maintenance of grooves and waterways, as well as some isolated issues with dust and cleaning thoroughness. Despite these minor setbacks, the widespread cleanliness and well-kept facilities generally ensure a pleasant stay for guests.

Staff
Visitors to the Nagano Tokyu REI Hotel have consistently praised the hotel's staff, highlighting their friendliness, helpfulness and professionalism. The reception staff were noted for their warm welcomes, politeness and attentiveness, ensuring guests felt accommodated from the moment they arrived. The ability of the staff to communicate effectively in English was particularly appreciated by international guests, making for smoother interactions and enhanced experiences.

Guests frequently mentioned the staff's efficient and clear responses, as well as their proactive approach to problem-solving, such as assisting with Wi-Fi setup in rooms or providing umbrellas. The front desk personnel were commended for their courteous demeanor and professional service, managing check-ins swiftly while contributing to an overall pleasant stay.

Despite occasional language barriers, the staff's efforts to assist—sometimes using translation tools—were seen as genuine and commendable, enhancing guest satisfaction. Reviews emphasized that the staff's exceptional customer service extended to attentively maintaining hygiene standards and guiding guests with kind and polite assistance.

Overall, the team at Nagano Tokyu REI Hotel left a strong, positive impression on visitors, contributing significantly to their enjoyable stays with their welcoming attitude, kindness and efficient service. Guests appreciated the high level of care, making their visits memorable and encouraging return stays.

Wi-Fi
Nagano Tokyu REI Hotel receives mixed reviews regarding its Wi-Fi. Some guests found the Wi-Fi to be smooth with a strong connection and good enough for work-related tasks. However, many other guests experienced significant issues, describing the Wi-Fi as very bad, slow, weak and sometimes completely unusable. The connection was especially problematic in rooms and the dining hall, leading to dissatisfaction among business travelers. On a positive note, the beds and pillows received high praise, being described as very comfortable and clean.

3 Star
Nagano Tokyu REI Hotel is ideally located in a central area, offering convenient access to transportation, particularly being situated just across from the train station. This three-star hotel delivers a cost-effective and reasonable stay, suitable for business travelers and tourists alike.

The rooms, though compact in size, are clean and functional, consistent with the typical tight Japanese business hotel style. Some guests mentioned the walls being thin and the facilities somewhat outdated, but the overall experience is still perceived as comfortable. Despite its basic and simple services, the hotel provides the necessary amenities expected from a three-star accommodation, maintaining good cost performance.

One of the highlights of the stay is the breakfast buffet, which many found delicious and diverse in options, contributing positively to their overall experience. Customer service has also been positively remarked upon, enhancing the stay quality. While the hotel may not boast luxury, it offers a comfy and practical option for travelers seeking good value near the transport hub in Nagano.

Business
Nagano Tokyu REI Hotel offers several features that make it suitable for business travelers. Its proximity to JR Nagano station makes commuting convenient and the well-maintained facilities contribute to a comfortable stay. The hotel includes amenities useful for business purposes, such as meeting rooms and in-room water dispensers, though the small tables in the rooms may be a limitation for those needing a proper working desk.

The water dispensers add convenience, especially for busy guests. Additionally, the location is advantageous for those on business trips, positioned within walking distance from major transport links and providing a range of convenient amenities.

While the hotel excels in many areas beneficial to business travelers, it is essential to note that some guests found the wi-fi inadequate for business use and the absence of conference rooms might be a drawback. Moreover, as an eco-hotel, housekeeping is provided only upon specific request, which may affect longer stays.

Overall, Nagano Tokyu REI Hotel holds up well for business travel, though there could be some limitations that prospective guests should consider based on their specific business needs.


No, Nagano Tokyu REI Hotel doesn't have any pool.

No, a spa isn't available at Nagano Tokyu REI Hotel.

No, Nagano Tokyu REI Hotel doesn't allow dogs.

No, parking facilities aren't available at Nagano Tokyu REI Hotel.

No, Nagano Tokyu REI Hotel doesn't have a gym.

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