Swan Novo Hamburgo
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Summary of reviewsSwan Novo Hamburgo is highly regarded by guests for its strategic location in a vibrant neighborhood. Visitors consistently praise the hotel's convenience, being close to restaurants, supermarkets and pharmacies, as well as enjoying excellent city views from the hotel. The ambiance is cozy and comfortable with well-appointed, spacious rooms that enhance the pleasant stay. Additional amenities such as a pool, gym, sauna and spa further elevate the guest experience.
The breakfast buffet is a standout feature, receiving accolades for its quality and variety. Guests appreciate the extensive selection of fresh fruits, breads, juices and cold cuts, although a few suggest improvements in options like juices, eggs and ham.
The rooms are commended for their spaciousness, cleanliness and comfort. They come well-equipped with modern amenities, including multiple TVs in some rooms and are designed for both comfort and functionality. The reception area with its panoramic elevators, adds to the hotel's attractive design. However, occasional issues with room keys, TV channels and kitchen amenities do surface in the feedback.
Cleanliness throughout the hotel is generally well-received with many guests noting the clean and well-maintained common areas and fresh-smelling rooms. Despite some criticisms regarding stained towels and old carpets, the overall cleanliness is deemed satisfactory for most guests.
The staff is frequently highlighted for their attentiveness, friendliness and excellent service, particularly at the reception and in the breakfast area. While there are occasional mentions of unpreparedness and communication issues, the overall impression of the staff is positive.
Guests enjoy the range of recreational facilities, though improvements to pool maintenance and heating are suggested to enhance the experience. The parking facilities are secure and well-maintained, but some guests are disappointed by the additional fee and lack of valet service.
Lastly, the beds at Swan Novo Hamburgo are widely praised for their comfort and spaciousness, contributing significantly to a restful stay. The quiet environment complements the cozy beds, ensuring a tranquil sleep experience.
In summary, Swan Novo Hamburgo is well-regarded for its prime location, comfortable accommodations, excellent amenities and friendly staff, making it a preferred choice for both leisure and business travelers.
Categories
The breakfast buffet is a standout feature, receiving accolades for its quality and variety. Guests appreciate the extensive selection of fresh fruits, breads, juices and cold cuts, although a few suggest improvements in options like juices, eggs and ham.
The rooms are commended for their spaciousness, cleanliness and comfort. They come well-equipped with modern amenities, including multiple TVs in some rooms and are designed for both comfort and functionality. The reception area with its panoramic elevators, adds to the hotel's attractive design. However, occasional issues with room keys, TV channels and kitchen amenities do surface in the feedback.
Cleanliness throughout the hotel is generally well-received with many guests noting the clean and well-maintained common areas and fresh-smelling rooms. Despite some criticisms regarding stained towels and old carpets, the overall cleanliness is deemed satisfactory for most guests.
The staff is frequently highlighted for their attentiveness, friendliness and excellent service, particularly at the reception and in the breakfast area. While there are occasional mentions of unpreparedness and communication issues, the overall impression of the staff is positive.
Guests enjoy the range of recreational facilities, though improvements to pool maintenance and heating are suggested to enhance the experience. The parking facilities are secure and well-maintained, but some guests are disappointed by the additional fee and lack of valet service.
Lastly, the beds at Swan Novo Hamburgo are widely praised for their comfort and spaciousness, contributing significantly to a restful stay. The quiet environment complements the cozy beds, ensuring a tranquil sleep experience.
In summary, Swan Novo Hamburgo is well-regarded for its prime location, comfortable accommodations, excellent amenities and friendly staff, making it a preferred choice for both leisure and business travelers.
Business Hotel
Situated in Novo Hamburgo, Swan Hotel offers practical amenities and services suitable for business travelers. It includes meeting rooms, a business center, and complimentary Wi-Fi, ensuring a productive stay.
Hotel for Honeymoon
Family Friendly Hotel
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Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
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Hotel with Indoor Pool
Guest Reviews
Swan Novo Hamburgo boasts an enviable location in a vibrant neighborhood, frequently praised by guests for its convenience and beautiful surroundings. Visitors appreciate the hotel's proximity to good restaurants, supermarkets and pharmacies, making it easy to explore the area. Many reviews highlight the excellent view of the city from the hotel, adding to the allure of its setting.
The hotel itself is noted for its cozy and comfortable ambiance with spacious and well-appointed rooms that contribute to a pleasant stay. Guests often mention the quality of service, describing the staff as attentive and helpful. The hotel's amenities, including a pool, gym, sauna and spa, receive positive feedback, enhancing the overall experience.
The breakfast buffet stands out as a highlight, offering a great selection to start the day. The design of the hotel is also appreciated with some reviews pointing out its unique and attractive style.
However, a few guests noted areas for improvement, such as room cleanliness and maintenance of the air conditioning. Despite these minor critiques, overall satisfaction with the facilities and service remains high.
In summary, Swan Novo Hamburgo is well-regarded for its strategic location, excellent views, comfortable accommodations and comprehensive amenities, making it a strong choice for both leisure and business travelers.
Swan Novo Hamburgo's breakfast receives positive feedback from guests for its quality and variety. It's often described as good, fresh and tasty with many reviewers calling it excellent and even perfect. Guests note a decent selection of fruits, yogurt and cakes along with good coffee, although some are less impressed with options like juices, eggs and ham. Several guests appreciate the extensive and very well-served breakfast, highlighting the variety of fruits, breads, juices and cold cuts available. While a few reviewers suggest more gluten-free and lactose-free options and fresher items, many guests find the breakfast to be a standout feature of their stay, frequently exceeding expectations and being highly recommended. The breakfast, combined with other amenities such as the gym and pool, contributes to a satisfying overall experience at the hotel.
Swan Novo Hamburgo offers spacious rooms that many guests appreciate for their size and comfort. Cleanliness is a standout feature with numerous mentions of the rooms being clean and well-organized. The large accommodations come with amenities like two TVs in some rooms, creating a comfortable and functional environment. The well-ventilated rooms and cozy beds contribute to a pleasant stay. Guests also enjoy the convenient parking and well-designed facilities, including a spacious, beautiful reception area with panoramic elevators.
However, some guests have noted a few drawbacks, such as the presence of carpets and lack of modern room keys. The quality of TV channels could be better and there have been instances of missing items in kitchenette-equipped rooms. Despite these minor issues, the overall experience at Swan Novo Hamburgo is positive, particularly in terms of room size, cleanliness and comfort.
The beds at Swan Novo Hamburgo receive high praise for their comfort and spaciousness. Many guests highlight the large and very comfortable beds with several noting the softness and overall coziness that promise a restful night's sleep. Some reviews specifically mention the king beds as being exceptional and deliciously soft. The bedding experience is further enhanced by comfortable pillows, contributing to an overall sense of luxury and relaxation. A few reviews point out the quietness of the hotel, which complements the comfort of the beds, ensuring a tranquil environment conducive to sleep. While there are mentions of mattresses being well-used or too soft for some, these comments are in the minority. Overall, the consensus is that the beds at Swan Novo Hamburgo significantly contribute to a pleasant and restful stay.
Swan Novo Hamburgo presents an interesting blend of opinions regarding its cleanliness. Many guests laud the common areas and facilities for being very clean and organized. The hotel boasts spacious and well-decorated rooms that are described as excellent and clean. Visitors commonly appreciate the well-maintained common areas and the fresh scent upon returning to their rooms in the late afternoon. The reception area is particularly noted for its beauty and the hotel's excellent architecture, leaving a positive impression on guests.
However, some concerns arise when delving into the specifics. The towels and sheets often receive criticism for being stained and yellowed and a few reports mention dirty pillows. The cleanliness of the bathrooms and certain rooms also garners mixed reviews with some guests pointing out poor cleaning standards. The old carpets throughout the hotel seem to need more attention.
Balancing these perspectives, the hotel maintains a generally clean appearance, especially in its public areas and overall structure, making it a good value for the cost, though improvements in some cleaning aspects could enhance the overall guest experience.
The staff at Swan Novo Hamburgo receive high praise for their attention and friendliness, creating a welcoming atmosphere for guests. The reception team is often highlighted for their excellent service and courteous demeanor with many guests noting the exceptional assistance they received there. The breakfast area staff and café personnel are similarly commended for their attentiveness and helpful nature. Special requests, such as room preferences, are handled with care, demonstrating the staff's effort to go above and beyond. However, there are occasional mentions of unpreparedness and a lack of communication amongst the team, leading to experiences that could be improved. Overall, despite a few isolated incidents, the staff's friendliness and dedication to providing good service are recognized as significant strengths of Swan Novo Hamburgo.
Swan Novo Hamburgo offers a range of recreational facilities including a pool, gym and sauna. However, guests had consistent feedback regarding the pool, noting its cleanliness and temperature as areas of concern. Several reviews pointed out that the pool was dirty, coupled with disappointment that it wasn't heated. Despite the warm temperatures during their stays, guests were discouraged from using the cold water. It's clear that improvements in pool maintenance and heating could significantly enhance the guest experience. Nonetheless, the presence of these amenities is still appreciated by those who stayed.
Swan Novo Hamburgo offers a range of opinions regarding their parking facilities. Many guests appreciated the ample and well-maintained parking area available in the basement. The garage is secure, spacious and covered, providing 24-hour service with an electronic gate, which adds to the convenience of staying at the hotel.
However, several guests noted that parking is not included in the daily rate, which led to some disappointment upon learning about the additional fee at checkout. There were also comments on the lack of valet service and occasional delays in opening the parking door, pointing to areas where the service could be improved.
Overall, while the parking is efficient and secure, better transparency and inclusion in the daily rate could enhance the guest experience.
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Location
The hotel itself is noted for its cozy and comfortable ambiance with spacious and well-appointed rooms that contribute to a pleasant stay. Guests often mention the quality of service, describing the staff as attentive and helpful. The hotel's amenities, including a pool, gym, sauna and spa, receive positive feedback, enhancing the overall experience.
The breakfast buffet stands out as a highlight, offering a great selection to start the day. The design of the hotel is also appreciated with some reviews pointing out its unique and attractive style.
However, a few guests noted areas for improvement, such as room cleanliness and maintenance of the air conditioning. Despite these minor critiques, overall satisfaction with the facilities and service remains high.
In summary, Swan Novo Hamburgo is well-regarded for its strategic location, excellent views, comfortable accommodations and comprehensive amenities, making it a strong choice for both leisure and business travelers.
Breakfast
Rooms
However, some guests have noted a few drawbacks, such as the presence of carpets and lack of modern room keys. The quality of TV channels could be better and there have been instances of missing items in kitchenette-equipped rooms. Despite these minor issues, the overall experience at Swan Novo Hamburgo is positive, particularly in terms of room size, cleanliness and comfort.
Beds
Cleanliness
However, some concerns arise when delving into the specifics. The towels and sheets often receive criticism for being stained and yellowed and a few reports mention dirty pillows. The cleanliness of the bathrooms and certain rooms also garners mixed reviews with some guests pointing out poor cleaning standards. The old carpets throughout the hotel seem to need more attention.
Balancing these perspectives, the hotel maintains a generally clean appearance, especially in its public areas and overall structure, making it a good value for the cost, though improvements in some cleaning aspects could enhance the overall guest experience.
Staff
Pool
Parking
However, several guests noted that parking is not included in the daily rate, which led to some disappointment upon learning about the additional fee at checkout. There were also comments on the lack of valet service and occasional delays in opening the parking door, pointing to areas where the service could be improved.
Overall, while the parking is efficient and secure, better transparency and inclusion in the daily rate could enhance the guest experience.
Yes, Swan Novo Hamburgo has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Swan Novo Hamburgo.
Yes, Swan Novo Hamburgo welcomes dogs.
Yes, parking facilities are available at Swan Novo Hamburgo.
No, Swan Novo Hamburgo doesn't have a gym.
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